Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFamily PremiumCountry CanadaDevice Operating SystemWindows 10 My Question or Issue Hi. I'm currently having an issue with one of my family members trying to join my plan. She had mistankenly typed in the wrong address when the confirmation email ...
PlanFreeCountry SwedenDeviceIphone 7Operating System(iOS 10 My Question or Issue my Dad and his wife divorced and our old family premium stood in her name. So now when my dad paid for a new Spotify family premium me and my sister can’t log in because...
Hey there! If you're struggling to understand what Spotify Premium for Family is, don't worry. The Spotify Premium for Family plan allows up to 6 people residing at the same address to all be upgraded to Spotify Premium at only a fraction of the cost...
Estou tentando fazer o upgrade da minha conta, atualmente Free, para Premium. Eu era Premium por muito tempo, até que uns meses atrás o spotify não aceitou minha forma de pagamento e agora voltei a ser Free. Tento de todo jeito pagar para voltar à co...
I moved to New Zealand and wanted to sign up my family under the family plan. In the help I read I need to cancel the family plan to change the country setting. I did that and had to wait until the family plan ended, and after I changed my setting to...
My dad signed up for the family premium plan about 5 months ago and invited my mom and I to join (yes we live in same house). After 5 months of music listening bliss, both me and my mom's accounts were downgraded to the free version (BOOOOO!!). tried...
Salve, ho da poco attivato un account premium for family e nonostante gli infiniti tentantivi una delle mail di invito alla partecipazione all'account non arriva, per gli altri, invece nessun problema.Sapreste darmi una soluzione?
PlanPremium FamilyCountry Indonesia Device(iPhone 7,etc)Operating System(iOS 12, Android Oreo, Windows 10,etc.) My Question or Issue I have been try to pay but not accepted even i try to use 3 different card using other website, phone, internet servi...
PlanFamiliar Premium Estimados, veo que muchas personas han cometido el mismo error que yo al ingresar los datos del administrador del plan familiar y este error es debido principalmente a las indicaciones confusas que brindan al momento de actualiza...
PlanFree/PremiumCountry MéxicoQuestion or IssueNo puedo pagar la suscripción de plan familiar, he estado intentando por días el pago, más que siempre me sale un error, ya lo intenté con diferentes cuentas, diferentes tarjetas, y diferentes dispositiv...
My Question or Issue I have just subscribed to premium for family and have added 2 family members at the same address. Why can't we listen to Spotify on our phones when someone else is listening on theirs? When we all go into our playlists it plays f...
My Question or IssueOn 1 october i bought Family, and i payed 14,99 for it, and on 2 october i payed 9,99 again for my premium account (while i should have family) and now when i go to the family page i just see the ''get family!'' instead of all the...
Plan Serbest / Prim ülke cihaz İşletim sistemi (iOS 10, Android Oreo, Windows 10, vb.) Benim Soru veya Sorun Merhaba aile premium paketi aldım kartımdan para da çekildi. ne adresimi girebildim nede üyeliğim aktif oldu. Konu hakkında yardımcı olabilir...
PlanI have a paid family plan. Credit card is current and working okCountry AustraliaDeviceNextbit Robin + Acer windows laptopOperating SystemAndroid + Windows 10 My Question or Issue I have a paid family plan that is costing me approx $18 AUD EVERY ...
Hi all,i am trying already a long time to add my mother into the family plan. My father and my sister are already in. When i open the link which is in the invetation mail, i get to fill out the form - but as i want to finish it by confirming she alwa...
I didnt confirm my family address.then I was changed into a free user(I lost the premium).and I confirmed for the invitation of joining the premium for many times but it didn’t work.i can’t use it now
I have joined us all up for the premium family account and 4 out of 5 of us are active...my husband is unable to connect...why is that?
PlanPremium (first time ever) CountryGER Payment:Paypal I had always the add 3 month of premium for 0,99 €, so I made finally a Unidays account and login as a student, so far all right. Then I clicked at the 0,99 € for 3 month button and go to playpa...
Plan Premium w. HuluCountry USA My Question or IssueIn June I created a Joint Hulu Spotify account using my Facebook Account . I have since deleted that Facebook Account. It is now literally impossible for me to log in or cancel my spotify account as...
I'm living in the same house as my father who manages the main acc. But I can not join the family premium as Spotify blocks ours adress.