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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175722 Views
  • 32 replies
  • 9 likes
  • 175722 Views
  • 32 replies
  • 9 likes

Superuser Contribution My sister got her account blocked

PlanPremium for familyCountryPortugalOperating SystemAndroid My Question or IssueHello,i have the premium for family with my whole family in it. Recently, my sister got the access revoked because she is currently in Germany in Erasmus. Why did it hap...

  • Casual Listener
  • Plan Premium for family Country Portugal Operating System Android   My Question or Issue Hello, i have the premium for family with my whole family in it.  Recently, my sister g...
  • Guido
  • Spotify Legend
  • 596 Views
  • 4 replies
  • 0 likes
  • 596 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can’t join a Spotify premium

I can add my father to my family premium but when he tries to join he is unable to do it. Please review it as I don’t find any information about the error.PlanPremiumCountry Portugal

  • Regular
  • I can add my father to my family premium but when he tries to join he is unable to do it. Please review it as I don’t find any information about the error. Plan Premium Country  Portugal  
  • Peter
  • Spotify Legend
  • 893 Views
  • 9 replies
  • 1 likes
  • 893 Views
  • 9 replies
  • 1 likes

Superuser Contribution Switching Subscriptions

Currently I have the regular $10/month subscription but my mother is looking to get the family subscription (she too has the $10/month). Would she need to first cancel her plan and get the new one or is there a way to transfer billing automatically. ...

  • Newbie
  • Currently I have the regular $10/month subscription but my mother is looking to get the family subscription (she too has the $10/month). Would she need to first cancel her plan and get the new one o...
  • Daisy
  • Spotify Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs won't play on Windows desktop app and web player

PlanPremiumCountryMalaysia DeviceiPhone 6, Windows 10Operating SystemWindows 10 My Question or Issue I cant' play songs in web player and in desktop app.However I can play songs in Spotify mobile app (iPhone 6).Premium family subscription. What's up?

  • Newbie
  • ...owever I can play songs in Spotify mobile app (iPhone 6). Premium family subscription. What's up?
  • Guido
  • Spotify Legend
  • 566 Views
  • 1 replies
  • 0 likes
  • Desktop
    Premium
  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family- kann nicht beitreten

Gueten Tag die HerrschaftenIch versuche seit geraumer zeit einer premium Family beizutreten. Ich hatte davor bereits ein Premium Abo, welches ich aber gekündigt habe. Habe bereits mehrere E-Mail Adresse ausprobiert - ohne erfolg.Bitte um HilfeEn schö...

  • Newbie
  • Gueten Tag die Herrschaften Ich versuche seit geraumer zeit einer premium Family beizutreten. Ich hatte davor bereits ein Premium Abo, welches ich aber gekündigt habe. Habe bereits mehrere E-Mail A...
  • Guido
  • Spotify Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution My wife cannot take on the invitation to Spotify Family

My wife was kicked out of our Family subscription because of the missing adress. Now she cannot accept my new invitation.What should I do?

  • Newbie
  • My wife was kicked out of our Family subscription because of the missing adress.   Now she cannot accept my new invitation. What should I do?
  • Daisy
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution PREMIUM FOR FAMILY ROMANIA

Hello, I see that there isn't Premium for Family on the account pageIsn't still available for Romania?

  • Newbie
  • Hello, I see that there isn't Premium for Family on the account page Isn't still available for Romania?  
  • Guido
  • Spotify Legend
  • 11842 Views
  • 5 replies
  • 9 likes
  • Family plan Romania
  • 11842 Views
  • 5 replies
  • 9 likes

Keeping my playlists

PlanPremium family Country USA My Question or Issue If I cancel my Family Plan, will me and the others who were in my plan still have access to the old playlists we made?

  • Newbie
  • Plan Premium family   Country  USA     My Question or Issue  If I cancel my Family Plan, will me and the others who were in my plan still have access to the o...
  • Mantisentil
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague por Premium por un año y plan familiar

Pagué por una año el Premium y tambien quiero el plan familiar, quiero saber si el plan familiar se carga al Premium o me vab a hacer cargos de manera mensual por el familiar? Estaría pagando doble?

  • Newbie
  • Pagué por una año el Premium y tambien quiero el plan familiar, quiero saber si el plan familiar se carga al Premium o me vab a hacer cargos de manera mensual por el familiar? Estaría pagando doble?
  • Jemi
  • Spotify Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant add family member

sent an invite to my brother but a "dude bleep" account is linked not mine on the email invitei have a family premium

  • Newbie
  • sent an invite to my brother but a "dude bleep" account is linked not mine on the email invite i have a family premium
  • Jemi
  • Spotify Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM: Family member get the invitation but can´t accept it, SEND buttom doesn´t work

PREMIUM: Family member get the invitation but can´t accept it, SEND buttom doesn´t work

  • Newbie
  •      PREMIUM: Family member get the invitation but can´t accept it, SEND buttom doesn´t work
  • Katerina
  • Spotify Legend
  • 764 Views
  • 1 replies
  • 0 likes
  • spotify premium family
  • 764 Views
  • 1 replies
  • 0 likes

prova gratuita non più disponibile

None of the below information is required. Hsowever, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry DevicePcOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue salve a tutti mi sono ...

  • Newbie
  • None of the below information is required. Hsowever, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device Pc Operating System (iOS 10, An...
  • yarenfeyza
  • Casual Listener
  • 987 Views
  • 1 replies
  • 0 likes
  • promo
  • 987 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invitation not working

PlanFree/PremiumCountry Brazil My Question or IssueI was part of a familiar plan but moved out of the place and decided to create a new one with my sister. She setup the account with her profile and I made the payment. When she sent me the invite I c...

  • Newbie
  • Plan Free/Premium Country  Brazil   My Question or Issue I was part of a familiar plan but moved out of the place and decided to create a new one with my sister. She setup the account...
  • Katerina
  • Spotify Legend
  • 963 Views
  • 1 replies
  • 0 likes
  • Account
  • 963 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family

Hi there, been trying to add one of my friends who is residing at the same address as me to my premium for family account but it doesn’t seem to work. It worked out the first month. My friend received an email asking him to verified his residential a...

  • Newbie
  • Hi there, been trying to add one of my friends who is residing at the same address as me to my premium for family account but it doesn’t seem to work. It worked out the first month. My friend r...
  • Katerina
  • Spotify Legend
  • 807 Views
  • 1 replies
  • 0 likes
  • 807 Views
  • 1 replies
  • 0 likes

Superuser Contribution como cambiar el usuario y contraseña a un integrante del grupo familiar

Hola. Hemos ingresado como grupo familiar premium, pero uno de los integradores. Con el cual, hay dos integrantes con el mismo perfil y por ende ambos están conectados desde el correo electrónico, uno de los dos no podría escuchar su lista de reprodu...

  • Newbie
  • Hola. Hemos ingresado como grupo familiar premium, pero uno de los integradores. Con el cual, hay dos integrantes con el mismo perfil y por ende ambos están conectados desde el correo electrónico, un...
  • Katerina
  • Spotify Legend
  • 5724 Views
  • 1 replies
  • 0 likes
  • Familiar
  • 5724 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema no Plano Familiar

Cadastrei num Plano Familiar e de repente minha família foi exlcuída do Plano.Ao tentar cadastra-los de volta, o cadastro individual de cada um foi negado.Estou pagando por um serviço que não estou recebendo......

  • Casual Listener
  • Cadastrei num Plano Familiar e de repente minha família foi exlcuída do Plano. Ao tentar cadastra-los de volta, o cadastro individual de cada um foi negado. Estou pagando por um serviço que não est...
  • Bittencourt
  • Spotify Star
  • 440 Views
  • 3 replies
  • 1 likes
  • 440 Views
  • 3 replies
  • 1 likes

Superuser Contribution Since days I can not pay the abo whether the mastercard is freshly loaded. I have kept to the hilfan

PlanFamily premiumCountry SwitzerlandDevice(iPhone 7Operating System(iOS 10, My Question or Issue

  • Casual Listener
  • Plan Family premium Country  Switzerland Device (iPhone 7 Operating System (iOS 10,   My Question or Issue  
  • Guido
  • Spotify Legend
  • 577 Views
  • 2 replies
  • 0 likes
  • 577 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Who is Family Member 1294894?

My daughter is using 2 of my 5 family accounts. I need to remove one of them but when she looks at her account in her app it only shows a number. How do I cross reference that number back to which is the active account in my master log in? If I were ...

  • Music Fan
  • My daughter is using 2 of my 5 family accounts.  I need to remove one of them but when she looks at her account in her app it only shows a number.  How do I cross reference that number b...
  • Guido
  • Spotify Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • FamilyMemberNumber
  • 622 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Buenas tardes, en Chile tenia cuenta premiun, ahora vivo en República Dominicana y quiero contratar plan familiar pero deseo pagar con la tarjeta de Chile ya que aún no tengo tarjeta de crédito en RD, es posible pagar con dicha tarjeta?. Desde ya agr...

  • Newbie
  •   Buenas tardes, en Chile tenia cuenta premiun, ahora vivo en República Dominicana y quiero contratar plan familiar pero deseo pagar con la tarjeta de Chile ya que aún no tengo tarjeta de crédi...
  • Guido
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Cannot get Spotify family e-mails to send

Premium familyAustraliaSending from Samsung s7Android oreo Cannot send the email to family members. Have tried many times. Have tried other alternate email addresses. Please help or refund my money.

  • Casual Listener
  • Premium family Australia Sending from Samsung s7 Android oreo   Cannot send the email to family members. Have tried many times.  Have tried other alternate email addresses.   P...
  • Billy-J
  • Spotify Star
  • 931 Views
  • 6 replies
  • 0 likes
  • 931 Views
  • 6 replies
  • 0 likes