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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78942 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
58254 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195486 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28957 Views
44 replies
4 likes
So my family started a spotify family account. I personally have a student account, but want to switch my account from a student account to the family account. What should I do to keep all my playlists and songs, but not having to pay for the student...
So my family started a spotify family account. I personally have a student account, but want to switch my account from a student account to the family account. What should I do to k...
Spotify Star
448 Views
1 replies
0 likes
None of the below information is required. However, the moreMy Question or Issue I have a family plan, registered for a free Google mini, got the email, signed up to receive it, and nothing has come. When I nagivate back to the link and try to order ...
None of the below information is required. However, the more My Question or Issue I have a family plan, registered for a free Google mini, got the email, signed up to receive it, and n...
Spotify Star
516 Views
1 replies
0 likes
Hi,I'd like to know if student and family subscription will be available in Egypt any time soon.
Hi, I'd like to know if student and family subscription will be available in Egypt any time soon.
Spotify Star
2000 Views
1 replies
7 likes
PlanPremiumCountry IrelandDevice(iPhone 6, Desk Top's)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Have upgrade to Premium family and when we accept invite, we are redirected to subscription and payment page and not a ...
Plan Premium Country Ireland Device (iPhone 6, Desk Top's) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Have upgrade to Premium family...
Composer
496 Views
1 replies
0 likes
We have basically had it with the casting dropouts on Spotify, weeks now of not being able to cast one song with out dropouts.All software is up to date, strong WiFi, devices within metres of each other. Constant dropouts. Zero help from Spotify bar ...
...ach other. Constant dropouts. Zero help from Spotify bar us helping each other. Cancelling Spotify, what alternative has the same type of family accounts? Plan Family premium C...
Spotify Legend
911 Views
1 replies
0 likes
I started a Spotify Family plan today (11/16/18) but realized that because we had recently moved back in June, that my existing address with Spotify wouldn't work anymore. I looked on the Spotify FAQ, which said you need to cancel current subscriptio...
I started a Spotify Family plan today (11/16/18) but realized that because we had recently moved back in June, that my existing address with Spotify wouldn't work anymore. I looked on the S...
Spotify Star
600 Views
1 replies
0 likes
PremiumCountryCosta Rica DeviceSamsung J7 ProOperating SystemAndroid 8.1.0 My Question or Issue Me gustaría pagar mi suscripción anual este fin de año y me quiero saber como hacerlo y si me pueden hacer un descuento al pagar anualmente.
Premium Country Costa Rica Device Samsung J7 Pro Operating System Android 8.1.0 My Question or Issue Me gustaría pagar mi suscripción anual este fin de año y me quiero sab...
Spotify Legend
9835 Views
1 replies
0 likes
PlanPremiumCountry GreeceDevice(Samsung Galaxy j3)Operating System( Android .) My Question or IssueI had premium account and I upgraded to premium family. I have been charged 83 euros but I don't have family! The transaction id is 995704060695107 I h...
Plan Premium Country Greece Device (Samsung Galaxy j3) Operating System ( Android .) My Question or Issue I had premium account and I upgraded to premium family. I have been c...
Spotify Legend
817 Views
2 replies
0 likes
Plan - Premium Family plan Country - Canada My Question or Issue I switched from a Premium plan to a premium Family plan. My daughter had a Trial Premium plan. I invited her in and she accepted but her account settings still says Premium trial as her...
Plan - Premium Family plan Country - Canada My Question or Issue I switched from a Premium plan to a premium Family plan. My daughter had a...
Spotify Star
623 Views
3 replies
0 likes
Aile paketiyle beraber daha sonradan bir premium ücreti daha çekildi ve geri iadesini istiyorum yardımcı olur musunuz? None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan PremiumC...
Aile paketiyle beraber daha sonradan bir premium ücreti daha çekildi ve geri iadesini istiyorum yardımcı olur musunuz? None of the below information is required. However, the more you provide the eas...
Community Legend
323 Views
1 replies
0 likes
PlanPremium FamilyCountry BelgiumDeviceSamsung A3 2017Operating System My Question or Issue My account has recently been removed from a SPOTIFY family subscription.I ask the owner of the Family account to send me a new invitation to join again the su...
Plan Premium Family Country Belgium Device Samsung A3 2017 Operating System My Question or Issue My account has recently been removed from a SPOTIFY family subscription....
Spotify Legend
652 Views
1 replies
0 likes
Plan: PremiumCountry: USA My Question or Issue:When I send an invite to a family member to the premium plan owned by me, the email generated and sent to them says "Zach invited you to his account." My name is not Zach. How can I fix this?
Plan: Premium Country: USA My Question or Issue: When I send an invite to a family member to the premium plan owned by me, the email generated and sent to them says "Z...
Spotify Legend
970 Views
4 replies
0 likes
PlanPremiumCountry USDeviceSamsung Galaxy S8Operating SystemWindows 7 My Question or Issue Not getting full 30 days.
Plan Premium Country US Device Samsung Galaxy S8 Operating System Windows 7 My Question or Issue Not getting full 30 days.
Spotify Star
423 Views
3 replies
0 likes
PlanPremiumCountry GBDeviceiPhone 6S PlusOperating SystemiOS My Question or Issue I was a Premium member and my subscription renewed monthly on the 1st. All of a sudden, I get a notification yesterday that says I've signed up for Premium Family (I di...
...udden, I get a notification yesterday that says I've signed up for Premium Family (I didn't), and that I will be charged the Family rate on the 25th. I cancel Family right away and go back to P...
Spotify Star
486 Views
1 replies
0 likes
I signed up for the premium family plan back in october. I had my fiance and my brother on the plan. Everything was fine until today when they both got quicked off and back to the free plan. They went to verify the address and it keeps telling them t...
I signed up for the premium family plan back in october. I had my fiance and my brother on the plan. Everything was fine until today when they both got quicked off and back to the free plan. They w...
Spotify Legend
1369 Views
1 replies
2 likes
Plan: Premium For Family Country: United States Device: Web Interface - My Account Settings via spotify.com / Third Party App? My Question and Issue: Sorry in advance for the long post with all the pictures however I feel they are necessary to fully ...
Plan: Premium For Family Country: United States Device: Web Interface - My Account Settings via spotify.com / Third Party App? My Question and Issue: Sorry in advance for t...
Casual Listener
3165 Views
2 replies
0 likes
My Question or IssueI submitted my order through the link provided by Spotify for the google home mini promotion. When I submitted the order, I did it via a guest account and not my personal google account, which is required for the promotion order t...
My Question or Issue I submitted my order through the link provided by Spotify for the google home mini promotion. When I submitted the order, I did it via a guest account and not my persona...
Casual Listener
6673 Views
12 replies
2 likes
I awoke to confirmation emails that I was upgraded to Family and charged an extra $5 for the month... and offered some Google device. I have no family living here, and have not been in Spotify in the last bit, so I would never have upgraded to a plan...
I awoke to confirmation emails that I was upgraded to Family and charged an extra $5 for the month... and offered some Google device. I have no family living here, and have not been i...
Spotify Legend
818 Views
3 replies
0 likes
Bonjour, Je suis inscrit en abonnement premium, au moment d'inviter mon épouse elle ne reçoit aucun mail. Aucune trace de celui ci nul part, ni spam ni courrier indésirable. J'ai changé d'exploreur au cas ou, mais je ne pense pas que cela soit la cau...
Bonjour, Je suis inscrit en abonnement premium, au moment d'inviter mon épouse elle ne reçoit aucun mail. Aucune trace de celui ci nul part, ni spam ni courrier indésirable. J'...
Spotify Legend
1106 Views
1 replies
0 likes
Received the email to claim the promotion but it directs me to the Puerto Rico site in which the device is not available, but my account is USA with Puerto Rico as a State.
Received the email to claim the promotion but it directs me to the Puerto Rico site in which the device is not available, but my account is USA with Puerto Rico as a State. &...
Spotify Star
479 Views
1 replies
0 likes
