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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77405 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95070 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77937 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208880 Views
267 replies
35 likes
Mes filles vivent une semaine sur deux chez moi mais elles sont domiciliées chez leur papa. Puis je souscrire un abonnement family ?
Mes filles vivent une semaine sur deux chez moi mais elles sont domiciliées chez leur papa. Puis je souscrire un abonnement family ?
Spotify Legend
1050 Views
1 replies
0 likes
Plan: Premium FamilyCountry: Australia Device: imacOperating System: OS10 My Question or IssueI have invited a new family member to join my premium family subscription (which I've had for two years). She has accepted her invitation but is redirected ...
Plan: Premium Family Country: Australia Device: imac Operating System: OS10 My Question or Issue I have invited a new family member to join my p...
Spotify Legend
553 Views
2 replies
0 likes
PlanPremium w/ Hulu --> Premium for Family My Question or IssueI had a premium plan and then also joined a Family plan. I then cancelled Premium with Hulu. On the family plan owner's page it says I'm still an active member but it doesn't say I have t...
Plan Premium w/ Hulu --> Premium for Family My Question or Issue I had a premium plan and then also joined a Family plan. I then cancelled Premium with Hulu. On the family plan o...
Spotify Legend
474 Views
1 replies
0 likes
Family premiumCountry United statesDeviceGalaxy 9Operating SystemWindows 10 My Question or Issue Ive been a long time spotify premium member. Recently i wanted to add my fiance to my account, so i upgraded to family premium and sent her then invite. ...
Family premium Country United states Device Galaxy 9 Operating System Windows 10 My Question or Issue Ive been a long time spotify premium member. Recently i wanted to a...
Spotify Legend
950 Views
1 replies
0 likes
PlanPremium for FamilyNetherlands All Devices As a family we have a Premium Family account. Although we have paid, it's not working! And because it is IMPOSSIBLE to contact Spotify directly (no customer support? wth!) I have to use this forum. This i...
Plan Premium for Family Netherlands All Devices As a family we have a Premium Family account. Although we have paid, it's not working! And because it is IMPOSSIBLE to contact S...
Roadie
16170 Views
10 replies
7 likes
Ablam ve ben aynı evde yaşıyoruz ve ablam hesabını değiştirmeden önceki zamana kadar her şey güzeldi fakat bugün hesabını değiştirdiği için eski hesabındaki premium üyeliği iptal edip yeni hesabını premium yaptı. Yeni hesaptaki premiuma katılmama izi...
Ablam ve ben aynı evde yaşıyoruz ve ablam hesabını değiştirmeden önceki zamana kadar her şey güzeldi fakat bugün hesabını değiştirdiği için eski hesabındaki premium üyeliği iptal edip yeni hesabını p...
Spotify Legend
3005 Views
1 replies
0 likes
PlanFamily accountCountry NADeviceSamsungOperating SystemAndroid My Question or Issue I have followed the instructions to add family members to family account but their Spotify account won't update, aka they accepted the invite, logged out and back i...
Plan Family account Country NA Device Samsung Operating System Android My Question or Issue I have followed the instructions to add family members to family account but t...
Spotify Legend
567 Views
1 replies
0 likes
Desde esta mañana las personas incluidas en mi subscripción familiar han desaparecido. La cuenta Premium sigue vigente, se sigue indicando que es está activado el modo familiar, pero faltan las tres personas que estaban incluidas.PlanPremiumCountrySp...
Desde esta mañana las personas incluidas en mi subscripción familiar han desaparecido. La cuenta Premium sigue vigente, se sigue indicando que es está activado el modo familiar, pero faltan las tres ...
Spotify Legend
368 Views
1 replies
0 likes
PlanFree/PremiumCountry South Africa DeviceIpad and TV Device Question or Issue Hi,I opened a new spotify account this morning..I have entered my banking details etc.I am not worried by the trail period as I will use Spotify.I want to setup family sh...
...etails etc. I am not worried by the trail period as I will use Spotify. I want to setup family sharing but cannot see any options on my account.
Spotify Star
384 Views
1 replies
0 likes
I was a member of the family plan that was subscribed by my sister. I received an email telling me that I needed to verify my address but I had something going on at the time and I didn't get a chance to do so before I was removed from the plan. My s...
I was a member of the family plan that was subscribed by my sister. I received an email telling me that I needed to verify my address but I had something going on at the time and I didn't get a c...
Spotify Star
779 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
482 Views
1 replies
0 likes
Last month I've purchased premium for my family. Last week my two sisters and brother got e-mail from spotify to validate their address. They provided the details, and on the web site it said that address was verified. Somehow I realized that all my ...
Last month I've purchased premium for my family. Last week my two sisters and brother got e-mail from spotify to validate their address. They provided the details, and on the web site it s...
Casual Listener
1704 Views
2 replies
0 likes
I have family plan and i have 4 members and everything goes well but when i added 5th member i can send invitation but person can`t join to my family
I have family plan and i have 4 members and everything goes well but when i added 5th member i can send invitation but person can`t join to my family
Spotify Star
650 Views
3 replies
0 likes
Hi, I've just canceled my family subscription and I have premium until the 16/01 since my last bill was 16/12. My issue is that my girlfriend, who I share the family plan with, no longer have Spotify premium. Which we find strange since she should ha...
Hi, I've just canceled my family subscription and I have premium until the 16/01 since my last bill was 16/12. My issue is that my girlfriend, who I share the family plan w...
Community Legend
4884 Views
9 replies
0 likes
Hi, I still having Issue trying to purchase the family plan! Is there any issue on the website? Since I keep getting the same error "There's a issue with the payment method please try again or try a different one" I already try 2 different cards both...
Hi, I still having Issue trying to purchase the family plan! Is there any issue on the website? Since I keep getting the same error "There's a issue with the payment method please try a...
Spotify Star
810 Views
5 replies
0 likes
PlanPremium/FamilyCountry USADeviceAndroid phonesOperating System My Question or Issue I have a Premium account that is pre-paid via gift cards for the next year. We would like to convert to Premium for Family account. It seems the only way to do thi...
Plan Premium/Family Country USA Device Android phones Operating System My Question or Issue I have a Premium account that is pre-paid via gift cards for the next year.&n...
Spotify Star
408 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 6s, pc)Operating System(iOS 12, Windows 10,etc.) My Question or Issue i got kicked from my family, and when the leader invites me, I can't join again. it says: your unable to join this family plan.
Plan Free/Premium Country Device (iPhone 6s, pc) Operating System (iOS 12, Windows 10,etc.) My Question or Issue i got kicked from my family, and when the leader i...
Spotify Legend
479 Views
2 replies
0 likes
There are a couple of things that make using Spotify a terrible user experience, hopefully your product and UX team will fix this. 1. Your Spotify Premium is not $9.99 like it states on your website and in my Spotify user acount. The Premium plan is ...
...t states on your website and in my Spotify user acount. The Premium plan is $14.99. Spotify states that its Family and Premium plan but either way the price is inconsistent. Suggestion offer t...
Community Legend
824 Views
1 replies
0 likes
I own a family account for five years now and gave my daughter one account. For three years, I have been divorced with my daughter switching olaves between her moms house and mine.last week, i was informed that her account was under suspicion and tah...
I own a family account for five years now and gave my daughter one account. For three years, I have been divorced with my daughter switching olaves between her moms house and mine. last week, i w...
Spotify Star
3398 Views
5 replies
5 likes
My Question or IssueI live with my partner and we have been common law for a number of years. He is dirvorced, so they are with us for part of the week and they are with their mom for part of the week. They are my stepkids. Even if he and I get marri...
...he week. They are my stepkids. Even if he and I get married one day, I will not be changing my last name to match his and his kids. Who do I talk to to get Spotify to stop removing my family...
Spotify Star
638 Views
1 replies
1 likes
