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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77068 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94497 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77383 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208247 Views
267 replies
35 likes
PlanPremiumCountry BrasilDevice(Moto z)Operating SystemAndroid My Question or Issue Ao trocar o número do meu cartão de crédito no Spotify automaticamente me transferiram para a conta família e eu não percebi, efetuei o pagamento, quando chegou o rec...
Plan Premium Country Brasil Device (Moto z) Operating System Android My Question or Issue Ao trocar o número do meu cartão de crédito no Spotify automaticamente me transf...
Spotify Star
683 Views
2 replies
0 likes
PlanFamilyCountry CanadaDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daughter went off to university in Toronto but still lives at home. Her residence there is temporary and here it is permanent. Though last y...
Plan Family Country Canada Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My daughter went off to university in Toronto but s...
Spotify Legend
533 Views
1 replies
0 likes
Dear Community, I registered to Spotify via Facebook. Later on I upgraded to Premium and Family Premium. Now I wanted to invite my son and get the response that it is only possible for family members that live under the same roof (which by the way is...
Dear Community, I registered to Spotify via Facebook. Later on I upgraded to Premium and Family Premium. Now I wanted to invite my son and get the response that it is only possible for family...
Spotify Legend
598 Views
1 replies
0 likes
Nessuna delle seguenti informazioni è richiesta. Tuttavia, più fornisci, più facile sarà per noi provare e aiutare.PianoLibero / PremiumNazione italiaDispositivohonor 9 Sistema operativoAndroid La mia domanda o problemaAvevo un piano premium for fami...
...istema operativo Android La mia domanda o problema Avevo un piano premium for family come MEMBRO di una famiglia. Ho cambito casa e ho voluto attivare il premium family DA TITOLARE con i miei n...
Spotify Legend
485 Views
1 replies
0 likes
PlanPremiumCountry ItalyDeviceiPhone SE My Question or IssueHi everyone,I had not answered to your email in which I had to confirm my address.now my account is turned again to free and it’s not “premium” anymore.i am part of a family premium account....
...urned again to free and it’s not “premium” anymore. i am part of a family premium account. how can i have my premium account back? Thank you very much
Spotify Legend
658 Views
1 replies
0 likes
PlanFamily premium Country New Zealand Two of my family members have been removed even though they verified their account after being emailed about it. It’s ridiculous! How do I stop this from happening?
Plan Family premium Country New Zealand Two of my family members have been removed even though they verified their account after being emailed about it. It’s r...
Spotify Legend
304 Views
1 replies
0 likes
I added my girlfriend who lives with me to my family plan, but she used her old address at her parents because it was/is her billing address for her credit/debit cards and she thought she would be paying for her usage, which she isn't, I am. Then Spo...
I added my girlfriend who lives with me to my family plan, but she used her old address at her parents because it was/is her billing address for her credit/debit cards and she thought she would be p...
Spotify Legend
589 Views
1 replies
0 likes
PlanFamilyCountry USADeviceGoogle PixelOperating SystemAndroidMy Question or IssueMy account was recently hacked. When I'd open it up, it showed all sorts of music I recently played (but I didn't) that wasn't even in my language. When I opted to chan...
Plan Family Country USA Device Google Pixel Operating System Android My Question or Issue My account was recently hacked. When I'd open it up, it showed all sorts of music I r...
Spotify Legend
700 Views
1 replies
0 likes
Yaklaşık 1 ay önce bir aile hesabına katıldım. Adres tamamıyla doğru girilmişti. Daha sonra bana adresi doğrulamam için bir mail geldi ve maildeki linke gidince posta kodunu yazmam istendi. Yazdım ve adresimin doğrulandığı yazdı. bundan tam bir hafta...
Yaklaşık 1 ay önce bir aile hesabına katıldım. Adres tamamıyla doğru girilmişti. Daha sonra bana adresi doğrulamam için bir mail geldi ve maildeki linke gidince posta kodunu yazmam istendi. Yazdım ve...
Spotify Legend
4550 Views
1 replies
3 likes
All the requests for change of address for Family Premium has been marked as resolved and the solution is simply "suggest in as new idea". i saw post from as early as 2016 having the issue and till now it has Not been resolved.I have subscribed to sp...
All the requests for change of address for Family Premium has been marked as resolved and the solution is simply "suggest in as new idea". i saw post from as early as 2016 having the issue a...
Composer
686 Views
3 replies
0 likes
PlanFreeCountry INDONESIADeviceSAMSUNGOperating SystemAndroid My Question or Issueare there any method beside credit card payment method in indonesia to pay premium for family ?N.B: i dont have any credit card and i dont like to have any credit card....
...remium for family ? N.B: i dont have any credit card and i dont like to have any credit card. And sorry for my bad english
Spotify Star
958 Views
1 replies
0 likes
PlanFree/PremiumCountry BrazilDeviceGalaxy J2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got kicked from my family plan (that my mother created) even tho our address matches perfectly?!?! What the **bleep**? And wor...
Plan Free/Premium Country Brazil Device Galaxy J2 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got kicked from my family plan (t...
Spotify Star
416 Views
1 replies
2 likes
Hi, I am the premium family account holder, however it is saying that I am not. Please can this be resolved asap
Hi, I am the premium family account holder, however it is saying that I am not. Please can this be resolved asap
Composer
402 Views
1 replies
0 likes
My girlfriend has a spotify family subscription with her grandmother and grandfather who she lives with, now do we have the question if her grandfather will be able to make use of the subscription. Does anyone know? if so please tell me
My girlfriend has a spotify family subscription with her grandmother and grandfather who she lives with, now do we have the question if her grandfather will be able to make use of the subscription....
Community Legend
812 Views
2 replies
0 likes
PlanFamilyCountry Ireland My Question or Issue Hey, A member of my family was removed as they did not verify their account in time as they were busy / traveling with work. Tried to add them again but I couldn't. Can you help me add them back. Thanks.
Plan Family Country Ireland My Question or Issue Hey, A member of my family was removed as they did not verify their account in time as they were busy / traveling w...
Spotify Legend
408 Views
1 replies
0 likes
Dear All, I was invited to Spotify family. I am adding our home address but system doest accept provided address (street, zip code, etc.). Where person who invited me can check proper address which was provided before. Right now, I am with him lookin...
Dear All, I was invited to Spotify family. I am adding our home address but system doest accept provided address (street, zip code, etc.). Where person who invited me can check proper address which w...
Spotify Legend
414 Views
1 replies
0 likes
PlanFreeCountry Turkey My Question or Issue Hi. I was using Spotify Premium for Family for 4-5 months. We canceled our first plan and created another plan with my family. I used it for a month. And Spotify sent me a mail that said we can't confirm yo...
Plan Free Country Turkey My Question or Issue Hi. I was using Spotify Premium for Family for 4-5 months. We canceled our first plan and created another plan with my family...
Composer
387 Views
1 replies
0 likes
PlanPremium familyCountry USA Device(iPhone 8, ihone 7, PC,Operating System(iOS 10, Windows 10,etc.) My Question or Issue I have sent invitations to my son and daughter, but the invitation link doesn't go anywhere. It asks to login, which has to be d...
Plan Premium family Country USA Device (iPhone 8, ihone 7, PC, Operating System (iOS 10, Windows 10,etc.) My Question or Issue I have sent invitations to my son and d...
Spotify Star
539 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceiPhone 6SOperating SystemiOS 12 My Question or Issue Hi there! I recently join my new house mate’s Premium Family plan. After a week of enjoying the awesome Premium features, I found myself got kicked out of the plan! Wh...
Plan Free/Premium Country Device iPhone 6S Operating System iOS 12 My Question or Issue Hi there! I recently join my new house mate’s Premium Family plan. After a week o...
Spotify Star
357 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy 8+Operating SystemAndroid OreoMy Question or IssueHallo zusammen, Ich habe für Premium Family Lastschrift eingerichtet und für folgende Lastschriften einen Haken gesetzt.Allerdings funktioniert das nicht,...
Plan Premium Country Germany Device Samsung Galaxy 8+ Operating System Android Oreo My Question or Issue Hallo zusammen, Ich habe für Premium Family Lastschrift eingerichtet u...
Spotify Legend
624 Views
1 replies
0 likes
