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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82785 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63509 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198799 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30006 Views
44 replies
4 likes
Hola, quiero contratar premium familiar pero somos 6 miembros en mi casa, y recuerdo que antes el valor de spotify premium familiar incluía 6 dispositivos, ahora incluye 4, si quisiera agregar 2 personas mas cual sería el valor adicional por miembro ...
Hola, quiero contratar premium familiar pero somos 6 miembros en mi casa, y recuerdo que antes el valor de spotify premium familiar incluía 6 dispositivos, ahora incluye 4, si quisiera agregar 2 pers...
Casual Listener
1585 Views
2 replies
0 likes
Me pasa lo mismo, en mi casa tenemos el plan familiar y ahora me sale como si fuera 'free' y me sale anuncios y mi musica no la puedo escuchar.
Me pasa lo mismo, en mi casa tenemos el plan familiar y ahora me sale como si fuera 'free' y me sale anuncios y mi musica no la puedo escuchar.
Moderator
255 Views
1 replies
0 likes
Hi, I accidentally removed a family member from my account & I'm afraid I deleted her account. How do I recover it???
Hi, I accidentally removed a family member from my account & I'm afraid I deleted her account. How do I recover it???
Spotify Star
351 Views
1 replies
0 likes
PlanFamily PremiumCountryCA My Question or IssueRecently we have changed address so we want to switch from Premium Family to multiple Duo subscriptions. I began this process by removing 2 of the members from the subscriptions.For some reason I receiv...
Plan Family Premium Country CA My Question or Issue Recently we have changed address so we want to switch from Premium Family to multiple Duo subscriptions. I began this process by r...
Spotify Star
307 Views
1 replies
0 likes
Hello,Today I tried to join Spotify Family as I got invitation by a friend who I live with, so I cancelled my individual plan via Google Play as I was paying my subscription with it. Here I thought it was going to be alright as I cancelled the indivi...
Hello, Today I tried to join Spotify Family as I got invitation by a friend who I live with, so I cancelled my individual plan via Google Play as I was paying my subscription with it. H...
Spotify Star
358 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
232 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceiPhone 15 & PC My Question or IssueI made my mother a spotify accout - she lives here with me so the address on the premium family account is the same as the address she is inputting. I have even verified the account to ma...
Plan Premium Country USA Device iPhone 15 & PC My Question or Issue I made my mother a spotify accout - she lives here with me so the address on the premium family a...
Spotify Star
246 Views
1 replies
0 likes
Adding accounts to family plans - the UX is completely broken here. This seems like a bottom-line critical onboarding process that will cut down on login sharing. To add an account to a family plan, the process is to send an invite to the new user.Ho...
Adding accounts to family plans - the UX is completely broken here. This seems like a bottom-line critical onboarding process that will cut down on login sharing. To add an account to a family...
311 Views
0 replies
1 likes
PlanPremiumCountryTaiwan I have a question regarding the Spotify Premium Family plan. I understand that members can only change family groups once every 12 months. However, I’m planning to temporarily pause my Family subscription and restart it later...
Plan Premium Country Taiwan I have a question regarding the Spotify Premium Family plan. I understand that members can only change family groups once every 12 months. However, I’m p...
Not applicable
526 Views
2 replies
0 likes
when accepting an invitation to premium family for another member, I cannot look up the address. I tried both on the phone and on different computers.
when accepting an invitation to premium family for another member, I cannot look up the address. I tried both on the phone and on different computers.
Casual Listener
907 Views
7 replies
0 likes
PlanFree/PremiumCountryGermany My Question or IssueHi. We bought our son a mobile spotify player so he can listen to some audiobooks when we are on the road, for example.I upgraded my Account to PremiumFamily and installed the KidsApp.I watend to sha...
Plan Free/Premium Country Germany My Question or Issue Hi. We bought our son a mobile spotify player so he can listen to some audiobooks when we are on the road, for example. I upgraded...
Spotify Star
330 Views
1 replies
0 likes
The premium family plan states that you can play on multiple devices simultaneously. I have only been able to switch to a different device through the app on my phone. Once I do that, it disconnects the original device. I am only able to play on one ...
The premium family plan states that you can play on multiple devices simultaneously. I have only been able to switch to a different device through the app on my phone. Once I do that, it d...
Spotify Star
1551 Views
1 replies
0 likes
Today I started a family plan and sent invites to my daughters.One of them is unable to connect and receives the error "You cant join this plan", which I found out is due to not being able to switch plans more than once in 12 months, something I was ...
Today I started a family plan and sent invites to my daughters. One of them is unable to connect and receives the error "You cant join this plan", which I found out is due to not being able to s...
Casual Listener
493 Views
2 replies
0 likes
My Question or IssueA member on my family plan cant access audio books because. It says shes not a premium member. The family premier plan says "Up to 6 premium or kids accounts"Why cant other users access premium content?
My Question or Issue A member on my family plan cant access audio books because. It says shes not a premium member. The family premier plan says "Up to 6 premium or kids accounts" Why cant other u...
Spotify Star
912 Views
3 replies
0 likes
PlanPremium FamilyCountryTurkey DeviceiPhone 12Operating SystemIOS My Question or IssueMy wife has been kicked out of my family plan for some reason. (I haven't changed the address or anything).Now when I invite her, it says cannot confirm this perso...
Plan Premium Family Country Turkey Device iPhone 12 Operating System IOS My Question or Issue My wife has been kicked out of my family plan for some reason. (I haven't c...
Spotify Star
180 Views
1 replies
0 likes
Hola, tengo cuenta premium y mi familia me acaba de invitar a una cuenta familiar. Tengo que cancelar mi suscripción premium individual?
Hola, tengo cuenta premium y mi familia me acaba de invitar a una cuenta familiar. Tengo que cancelar mi suscripción premium individual?
Community Legend
248 Views
1 replies
0 likes
I seem to have lost the edit function on my playlist. I do have the premium subscription.
I seem to have lost the edit function on my playlist. I do have the premium subscription.
Casual Listener
585 Views
2 replies
0 likes
My invite link to my 2 household family members isn't working. The link takes them to the page to submit the home address, and upon using the correct home address it then takes them to a page that says "There was a problem. Please try again later."
My invite link to my 2 household family members isn't working. The link takes them to the page to submit the home address, and upon using the correct home address it then takes them to a page that s...
Spotify Star
310 Views
1 replies
0 likes
What is the minimum for a family plan ?
What is the minimum for a family plan ?
Community Legend
1536 Views
1 replies
0 likes
PlanFamily premiumCountryUK My Question or IssueI’ve been on my dads family plan for at least two years now, and spotify have still been charging me 12 pounds a month, as well as charging my dad every month.How do I stop this? I don’t know where to c...
Plan Family premium Country UK My Question or Issue I’ve been on my dads family plan for at least two years now, and spotify have still been charging me 12 pounds a month, as well as c...
Spotify Star
293 Views
1 replies
0 likes
