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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 82358 Views
  • 32 replies
  • 5 likes
  • 82358 Views
  • 32 replies
  • 5 likes

Superuser Contribution My family invite won't allow them to log in. Says username & password invalid??

Hi I have family premium & my daughter was included in this, until it just stopped working. Sent her a new invitation (after finding a bogus person in my account!) & she gets message that username & password invalid and can't log in. Any help appreci...

  • Visitor
  • Hi I have family premium & my daughter was included in this, until it just stopped working. Sent her a new invitation (after finding a bogus person in my account!) & she gets message that u...
  • Novy
  • Moderator
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I stop these advertisements in premium duo.

PlanPremiumCountrySouth Africa DeviceiPhone 11Operating Systemios 14.4 My Question or Issue How do I permanently remove these adverts. I pay to not have ads. What gives?  

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  • Casual Listener
  • Plan Premium Country South Africa  Device iPhone 11 Operating System ios 14.4   My Question or Issue   How do I permanently remove these adverts. I pay to not have ads. What...
  • CarlosE
  • Moderator
  • 1754 Views
  • 4 replies
  • 3 likes
  • Premium for Family
  • 1754 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Plano Familia

PlanPremium FamilyCountry Brazil My Question or Issue Sou a tilular do plano familia (pagante) e um dos membros da familia (irmã) que faz parte do plano precisa viajar para os EUA por 6 - 10 meses, ela terá acesso as playlists e a conta dela fora do ...

  • Newbie
  • Plan Premium Family Country  Brazil   My Question or Issue  Sou a tilular do plano familia (pagante) e um dos membros da familia (irmã) que faz parte do plano precisa viajar p...
  • Eni
  • Moderator
  • 721 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 721 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium - Husband removed from account

Spotify: why do family members only have 7 days to confirm their address? Why not 30 days?why don't members have until 11:59 PM local time to confirm their address? The 7 days is not based upon a 24 hour clock. So if Spotify sends the confirmation em...

  • Visitor
  • Spotify:   why do family members only have 7 days to confirm their address? Why not 30 days? why don't members have until 11:59 PM local time to confirm their address? The 7 days is not b...
  • Alex
  • Moderator
  • 776 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 776 Views
  • 3 replies
  • 0 likes

Superuser Contribution FAMILY AND ECHO ALEXA

Hi Spotify,although somebody marked this as solved: This is NOT the case!Please read all the comments in:https://community.spotify.com/t5/Premium-Family/FAMILY-AND-ECHO-ALEXA/td-p/4645953/page/4and then please ACT!!!!If my kids wouldn't urge me to st...

  • Casual Listener
  • Hi Spotify, although somebody marked this as solved: This is NOT the case! Please read all the comments in: https://community.spotify.com/t5/Premium-Family/FAMILY-AND-ECHO-ALEXA/td-p/4645953/p...
  • steviehs
  • Casual Listener
  • 467 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 467 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot get alexa devices to show in Spotify on any device

Regardless of whatever device I use (Samsung Galaxy phone, ipad, Win10 pc) I simply cannot get to see the Alexa devices in device list to playback on. I have 2 Google Home in house and I can see and playback on these. Depending on network i choose co...

  • Regular
  • ...ondering is that my Spotify .account is 1 of 6 Family Premium accounts and my account is a member but not the admin.  The admin account DOES see the alexa devices but not the Google Homes.  B...
  • MafeG
  • Spotify Legend
  • 463 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 463 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Change country with a prepaid Spotify Premium Family account

PlanPremiumCountryIndiaDeviceOnePlus 5TOperating SystemAndroid 10 My Question or IssueI have a 12 months Spotify Premium Family Plan. I plan to move to the US and will be staying there for atleast 6-8 months, whereas other family members will be here...

  • Casual Listener
  • Plan Premium Country India Device OnePlus 5T Operating System Android 10   My Question or Issue I have a 12 months Spotify Premium Family Plan. I plan to move to the US and will be s...
  • akshatpandya
  • Casual Listener
  • 646 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 646 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error of "not eligible" for Family Plan

I am currently a Premium user and trying to upgrade to a family account. PlanPremiumCountryIndia My Question or IssueWhen trying to upgrade to a family plan on the Spotify website, I continuously get the below error.

  • Regular
  • I am currently a Premium user and trying to upgrade to a family account.   Plan Premium Country India   My Question or Issue When trying to upgrade to a family plan on the Spotify w...
  • Ver
  • Spotify Legend
  • 939 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 939 Views
  • 9 replies
  • 0 likes

Solved!! Reconnecting to Family Subscription

PlanFamily Premium (Not Owner)CountryAustraliaDevicePixel 5Operating SystemAndroid 11My Question or IssueI was wondering, I've had my spotify account for years, and it still hasnt learnt i like Rap instead of EDM now, and i also have thousands of art...

  • Newbie
  • Plan Family Premium (Not Owner) Country Australia Device Pixel 5 Operating System Android 11 My Question or Issue I was wondering, I've had my spotify account for years, and it still hasnt l...
  • Maxim
  • Spotify Star
  • 678 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 678 Views
  • 1 replies
  • 0 likes

Solved!! [Android][Other] How to upgrade a Spotify kids user on family plan to a regular Spotify account

My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I have found so far is to delete her user and re-add he...

  • Visitor
  • My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I h...
  • Maxim
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ik heb een maand niet betaald moet ik nu een heel nieuw abbonoment afsluiten?

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Moderator
  • 7471 Views
  • 6 replies
  • 0 likes
  • 7471 Views
  • 6 replies
  • 0 likes

Superuser Contribution Won't link to google home

Premium for FamilyIreland Daughter has google home in her room. I was a Premium user, and I switched to Premium for Family as I was tired of listening to my music in one room, only for it to go silent and I would hear Taylor Swift in her room. She wo...

  • Casual Listener
  • Premium for Family Ireland   Daughter has google home in her room. I was a Premium user, and I switched to Premium for Family as I was tired of listening to my music in one room, only for i...
  • ellichrisott
  • Visitor
  • 563 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 563 Views
  • 4 replies
  • 0 likes

Rückerstattung nach Beitritt zu Spotify Premium Family

PlanFamily PremiumLandDeutschlandMeine Frage:Wenn ich bereits ein Premium Abo hatte und 2 Tage nach Verlängerung meines Abos einem Family Plan beigetreten bin, bekomme ich dann den Betrag erstattet oder muss ich diesen trotzdem bezahlen? So gesehen w...

  • Newbie
  • Plan Family Premium Land Deutschland Meine Frage: Wenn ich bereits ein Premium Abo hatte und 2 Tage nach Verlängerung meines Abos einem Family Plan beigetreten bin, bekomme ich dann den Betrag e...
  • TreyAnastasio
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 327 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family plan change country

I’m a member of family plan and I want to change my country. Will everybody’s countries in my family change too if I do?Thank you.

  • Casual Listener
  • I’m a member of family plan and I want to change my country. Will everybody’s countries in my family change too if I do? Thank you. 
  • mmach
  • Newbie
  • 2063 Views
  • 5 replies
  • 1 likes
  • 2063 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium for Family not reflecting on Account after Switching from Premium (solo)

PlanPremiumCountryIndiaDevice(iPhone 11 Pro)Operating System(iOS 14) My Question or IssueI recently switched from Spotify Premium (solo) to the Premium for Family plan. To do this, I first canceled my existing premium subscription and then paid for t...

  • Casual Listener
  • Plan Premium Country India Device (iPhone 11 Pro) Operating System (iOS 14)   My Question or Issue I recently switched from Spotify Premium (solo) to the Premium for Family plan. To d...
  • CarlosE
  • Moderator
  • 720 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 720 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family account reverted to free after password change, all playlists gone

I changed my password on a laptop, logged in, all my playlists were gone. My account also changed to free. I was re-invited to the family plan, but my playlists are still gone. HELP!!!

  • Casual Listener
  •   I changed my password on a laptop, logged in, all my playlists were gone.  My account also changed to free.  I was re-invited to the family plan, but my playlists are still gone.&n...
  • Julian
  • Moderator
  • 664 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 664 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium account keeps switching back to free

PlanPremiumCountryBrazil DeviceiPhone 11, computer, etc.Operating SystemiOS, Windows 10,etc. My Question or IssueI have a premium family account and every time I add my wife, after a few minutes her account switches back to free, with ads, etc. We tr...

  • Casual Listener
  • Plan Premium Country Brazil   Device iPhone 11, computer, etc. Operating System iOS, Windows 10,etc.   My Question or Issue I have a premium family account and every time I add m...
  • Novy
  • Moderator
  • 917 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 917 Views
  • 3 replies
  • 0 likes

Solved!! Not able to verify address for family premium

Spotify cannot find my address. It suggests a neighbour but the inline help suggests not registering on another persons address. Then Spotify suggests using a local landmark but there are none. If anyone can help us be super grateful. Plan: family Fr...

  • Newbie
  • ...nyone can help us be super grateful.  Plan: family  Free/Premium: premium  Country: UK   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 11 Operating S...
  • Maxim
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 412 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Paid for Spotify Family - "Try Later" error message when a family member tries to join

PlanPremiumCountry - India Device - Mac, iPhone, iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen my family members click on the link to join family, after enterin...

  • Music Fan
  • ...bsp; My Question or Issue When my family members click on the link to join family, after entering the address (no address errors0, we just get a message saying "Try Later". This is going on for many h...
  • salchoman
  • Casual Listener
  • 2180 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 2180 Views
  • 8 replies
  • 0 likes

Superuser Contribution Cannot join Family Account with existing Account

We've been trying to get one of the people living with us into our Family Account but it doesn't work: We click the link, enter the address, that seems to be working but once we confirm the address, we get a generic "there was a problem, please try a...

  • Visitor
  • We've been trying to get one of the people living with us into our Family Account but it doesn't work: We click the link, enter the address, that seems to be working but once we confirm the a...
  • Jeremy
  • Moderator
  • 856 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 856 Views
  • 1 replies
  • 1 likes