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Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173786 Views
  • 32 replies
  • 9 likes
  • 173786 Views
  • 32 replies
  • 9 likes

I’m not getting emails for Spotify invoices

I would like to request a copy of all my receipts/invoices sent to my email.I’ve confirmed our account information is correct. I’ve also checked my junk folder

  • Newbie
  • I would like to request a copy of all my receipts/invoices sent to my email. I’ve confirmed our account information is correct. I’ve also checked my junk folder
  • kornetersteege
  • Music Fan
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Child changed phone and cannot access her profile

PlanPremium My Question or IssueCannot find out how to open newly installed app and log in to profile other than profile manager's account. Also not possible to change profile while logged in.

  • Visitor
  • Plan Premium   My Question or Issue Cannot find out how to open newly installed app and log in to profile other than profile manager's account. Also not possible to change profile while logg...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 1 replies
  • 0 likes

Family plan members not showing as Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a family premium account, but only the bill payer is listed as premium.How do we ensu...

  • Casual Listener
  • ...ave a family premium account, but only the bill payer is listed as premium. How do we ensure the other family members on the account are as well?
  • Maxim
  • Spotify Star
  • 536 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 536 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Kicked out of family plan

3 days ago l got kicked out of my wifes spotify family premium account, and I am not able to accept a new invite.We are using Spotify on our smartphones and GoogleHome device, we are on the same WiFi daily with the only useage of Spotify out of the h...

  • Casual Listener
  • 3 days ago l got kicked out of my wifes spotify family premium account, and I am not able to accept a new invite. We are using Spotify on our smartphones and GoogleHome device, we are on the same W...
  • ClaireFarrugia
  • Visitor
  • 30451 Views
  • 16 replies
  • 0 likes
  • Premium for Family
  • 30451 Views
  • 16 replies
  • 0 likes

Superuser Contribution How to solve a Client Side Error with verifying an address?

Everytime I try and add my address to set up my family plan I get an error that says "application error a client side exception has occurred" and I can't add the address. Thus I can't invite the family members as I can't move onto the next step. I ha...

  • Newbie
  • Everytime I try and add my address to set up my family plan I get an error that says "application error a client side exception has occurred" and I can't add the address. Thus I can't invite the family...
  • EstudiosCordillera
  • Newbie
  • 6073 Views
  • 15 replies
  • 0 likes
  • 6073 Views
  • 15 replies
  • 0 likes

Solved!!Superuser Contribution on vacation in other country and setting up family plan

PlanPremium My Question or IssueWe are residents of the USA and that's where I setup my Premium account. Now we are travelling in Malaysia, we are all in the same house, and want to setup Premium for Family for my wife and two kids (12+). None of the...

  • Visitor
  • ...etup Premium for Family for my wife and two kids (12+). None of them have a Spotify account yet.   Sending the invite to my wife worked fine; she created her Spotify account using Facebook and w...
  • lianajames
  • Visitor
  • 8489 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 8489 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution simultaneous play on different member stopped working

PlanFamily PremiumCountryGermanyDeviceiPhone, SONOSOperating System(iOS 17.6.1) My Question or IssueHi community,since many months/years my family account worked properly by using different members in the plan. But since a couple of weeks I observe a...

  • Casual Listener
  • Plan Family Premium Country Germany Device iPhone, SONOS Operating System (iOS 17.6.1)   My Question or Issue Hi community, since many months/years my family account worked properly b...
  • THaarmann
  • Casual Listener
  • 184 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 2 replies
  • 0 likes

I cant accept any invitations to premium

We updated from duo to family and my sister wanted to cancel the duo because thats what showed up for her and now i dont havr any more premium and it doesnt let me accept any invitation, not to the duo nor the family

  • Newbie
  • We updated from duo to family and my sister wanted to cancel the duo because thats what showed up for her and now i dont havr any more premium and it doesnt let me accept any invitation, not to the d...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

My husband can't join the family plan

My husband did not confirm his address - which is the same as mine and I am the 'owner' of the family plan. I tried to invite him to rejoin but he was advised that he could not join the family plan. Can you please assist as this is not really accepta...

  • Visitor
  • My husband did not confirm his address - which is the same as mine and I am the 'owner' of the family plan. I tried to invite him to rejoin but he was advised that he could not join the family plan....
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Can't update credit card with Premium Family

I need to update my credit card info for Premium Family account. I am trying to update using Safari or Google Chrome on a Mac.Under Payment --> Saved payment cards, it states: To manage payment details for your monthly subscription, go to Account ove...

  • Visitor
  • I need to update my credit card info for Premium Family account. I am trying to update using Safari or Google Chrome on a Mac. Under Payment --> Saved payment cards, it states: To manage p...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Superuser Contribution I tried to change countries and Spotify won’t let me have a Family Subscription

PlanPremiumCountryUSDevice iPhone 14 My Question or IssueI got an email saying I had to change countries because I moved and was playing content abroad. When I tried to do it, it gave me the option to have a personal subscription. When I tried to opt...

  • Visitor
  • ...ried to do it, it gave me the option to have a personal subscription. When I tried to opt for a Family Plan (like I have right now), the system said I’m not elegible. If I don’t fix this, my whole family...
  • PainInTheArse
  • Visitor
  • 236 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 236 Views
  • 4 replies
  • 0 likes

Solved!! Spotify dropped my service but still charges me

Spotify emailed me to verify my address. I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join. Did not rejoin (yet) and today received the normal charge for the premium pl...

  • Casual Listener
  • Spotify emailed me to verify my address.  I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join.  Did not r...
  • Maxim
  • Spotify Star
  • 255 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 255 Views
  • 3 replies
  • 0 likes

Spotify prepaid option for Premium Family

Hello! I used the Spotify prepaid function for the family premium, I paid for 6 months, when the 6 month period was up I wanted to pay for the 6 months again but it only let me pay for 1. I am the admin of the family plan and It doesn't let me. what ...

  • Visitor
  • Hello! I used the Spotify prepaid function for the family premium, I paid for 6 months, when the 6 month period was up I wanted to pay for the 6 months again but it only let me pay for 1. I am the a...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 139 Views
  • 1 replies
  • 0 likes

How do I swap a Family Plan account holder with one of it's account members?

PlanPremium - FamilyCountryAustraliaDevice(iPhone 11, 14 pro, Samsung Galaxy Note 9, 22, Macbook Pro late 2016)Operating System(iOS 10, Android, Windows 10,etc.) My Question or IssueMy son set up a Family Premium plan under his name as the account ho...

  • Visitor
  •   Plan Premium - Family Country Australia Device (iPhone 11, 14 pro, Samsung Galaxy Note 9, 22, Macbook Pro late 2016) Operating System (iOS 10, Android, Windows 10,etc.)   My Q...
  • Billy-J
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't join spotify family plan "there was a problem please try again later"

family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in

  • Visitor
  • family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in
  • janzguzman
  • Newbie
  • 932 Views
  • 4 replies
  • 0 likes
  • 932 Views
  • 4 replies
  • 0 likes

How do I stop another family member's playing history showing up in mine?

I have the Family Premium plan, and my son's playing history shows up in mine, and totally affects the song mixes offered to me. How do I separate our playing choices?

  • Visitor
  • I have the Family Premium plan, and my son's playing history shows up in mine, and totally affects the song mixes offered to me. How do I separate our playing choices?
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Audio books

I have premium family and my daughter can't download audiobooks, why and how do I enable this?

  • Newbie
  • I have premium family and my daughter can't download audiobooks, why and how do I enable this?
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes