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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I would like to request a copy of all my receipts/invoices sent to my email.I’ve confirmed our account information is correct. I’ve also checked my junk folder
PlanPremium My Question or IssueCannot find out how to open newly installed app and log in to profile other than profile manager's account. Also not possible to change profile while logged in.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a family premium account, but only the bill payer is listed as premium.How do we ensu...
3 days ago l got kicked out of my wifes spotify family premium account, and I am not able to accept a new invite.We are using Spotify on our smartphones and GoogleHome device, we are on the same WiFi daily with the only useage of Spotify out of the h...
Everytime I try and add my address to set up my family plan I get an error that says "application error a client side exception has occurred" and I can't add the address. Thus I can't invite the family members as I can't move onto the next step. I ha...
Mi hermana si puede usarlo y teníamos el mismo plan premium
PlanPremium My Question or IssueWe are residents of the USA and that's where I setup my Premium account. Now we are travelling in Malaysia, we are all in the same house, and want to setup Premium for Family for my wife and two kids (12+). None of the...
PlanFamily PremiumCountryGermanyDeviceiPhone, SONOSOperating System(iOS 17.6.1) My Question or IssueHi community,since many months/years my family account worked properly by using different members in the plan. But since a couple of weeks I observe a...
I CANT INVITE IT SHOWS YOU NEED TO LIVE IN SAME COUNTRY SOMETHING LIKE THIS.
We updated from duo to family and my sister wanted to cancel the duo because thats what showed up for her and now i dont havr any more premium and it doesnt let me accept any invitation, not to the duo nor the family
My husband did not confirm his address - which is the same as mine and I am the 'owner' of the family plan. I tried to invite him to rejoin but he was advised that he could not join the family plan. Can you please assist as this is not really accepta...
I need to update my credit card info for Premium Family account. I am trying to update using Safari or Google Chrome on a Mac.Under Payment --> Saved payment cards, it states: To manage payment details for your monthly subscription, go to Account ove...
PlanPremiumCountryUSDevice iPhone 14 My Question or IssueI got an email saying I had to change countries because I moved and was playing content abroad. When I tried to do it, it gave me the option to have a personal subscription. When I tried to opt...
Spotify emailed me to verify my address. I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join. Did not rejoin (yet) and today received the normal charge for the premium pl...
I have logged out and restarted device but it’s still happening.
Hello! I used the Spotify prepaid function for the family premium, I paid for 6 months, when the 6 month period was up I wanted to pay for the 6 months again but it only let me pay for 1. I am the admin of the family plan and It doesn't let me. what ...
PlanPremium - FamilyCountryAustraliaDevice(iPhone 11, 14 pro, Samsung Galaxy Note 9, 22, Macbook Pro late 2016)Operating System(iOS 10, Android, Windows 10,etc.) My Question or IssueMy son set up a Family Premium plan under his name as the account ho...
family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in
I have the Family Premium plan, and my son's playing history shows up in mine, and totally affects the song mixes offered to me. How do I separate our playing choices?
I have premium family and my daughter can't download audiobooks, why and how do I enable this?