Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119891 Views
  • 32 replies
  • 8 likes
  • 119891 Views
  • 32 replies
  • 8 likes

Are there any options to have more than 6 accounts in a family?

PlanPremiumCountryUSA My Question or IssueSo, I have a family of 7. So, right there already is over the 6 allowed in a family plan. My daughter just wanted to listen to spotify on the tv. She says she can't because my wife is listening to it in the c...

  • Regular
  • Plan Premium Country USA   My Question or Issue So, I have a family of 7.  So, right there already is over the 6 allowed in a family plan.  My daughter just wanted to listen to s...
  • Dorlow
  • Regular
  • 259 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 259 Views
  • 2 replies
  • 1 likes

How to recover spotify family account from a reset phone?

PlanPremiumCountryCanadaDevice(iPhone)Operating System(iOS 10 My Question or IssueHow do I recover the Spotify family non-admin account from a reset phone?

  • Casual Listener
  • Plan Premium Country Canada Device (iPhone) Operating System (iOS 10   My Question or Issue How do I recover the Spotify family non-admin account from a reset phone?
  • AdamDam
  • Spotify Star
  • 2547 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 2547 Views
  • 7 replies
  • 1 likes

My wife cannot join Family Premium - address issue

I bought Family Premium and wanted to add my wife. But she can't join. We've tried everything. We deleted her account and created a new one. It's still the same. Spotify says:"You need to live at the same addressIt looks like you’re trying to join Pr...

  • Casual Listener
  • I bought Family Premium and wanted to add my wife. But she can't join. We've tried everything. We deleted her account and created a new one. It's still the same.   Spotify says: "You need t...
  • VP08
  • Casual Listener
  • 308 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 308 Views
  • 8 replies
  • 0 likes

Superuser Contribution Unable to to upgrade from premium to Family Plan

I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be because you're not eligible for this plan, you're already...

  • Casual Listener
  • I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be b...
  • Susan_GP
  • Moderator
  • 6656 Views
  • 14 replies
  • 0 likes
  • Account
  • 6656 Views
  • 14 replies
  • 0 likes

Can't change country not card

I have a Premium Family setup in Belgium. I am now residing in Spain and wish to change country in my account but I can't because the drop-down is disabled. I tried to add a new card (from a Spanish bank) and it says "Your form of payment and your co...

  • Casual Listener
  • I have a Premium Family setup in Belgium. I am now residing in Spain and  wish to change country in my account but I can't because the drop-down is disabled. I tried to add a new card (from a S...
  • Maxim
  • Spotify Star
  • 214 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 214 Views
  • 4 replies
  • 0 likes

Unable to add family member to Premium Family Account - keeps saying addresses don't match

I've spent collectively over 3 hours trying to add my daughter to our Premium Family Account - but no matter what I do (and I've tried all the suggestions listed on this forum so far) it still says our addresses don't match. Yes, both accounts are re...

  • Newbie
  • I've spent collectively over 3 hours trying to add my daughter to our Premium Family Account - but no matter what I do (and I've tried all the suggestions listed on this forum so far) it still says o...
  • Maxim
  • Spotify Star
  • 226 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 226 Views
  • 2 replies
  • 0 likes

Issue adding member to my family account

I had a family account with my wife and i changed my credit card. I didn't received any notification to pay the monthly subscription so my account was canceled, i then created a new account with my new visa card, i then tried to add my wife again but...

  • Casual Listener
  • I had a family account with my wife and i changed my credit card.  I didn't received any notification to pay the monthly subscription so my account was canceled, i then created a new account w...
  • Maxim
  • Spotify Star
  • 346 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 346 Views
  • 5 replies
  • 0 likes

How to retrieve my previous family invited list?

My premium family got paused because my credit card expired. I just entered a new card and subscribed to new plan. But when I go to Plan Member list, it's all gone. Do I have to re-invite again?

  • Visitor
  • My premium family got paused because my credit card expired. I just entered a new card and subscribed to new plan. But when I go to Plan Member list, it's all gone. Do I have to re-invite again?
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to exclude scaring album covers for kids?

spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open the app again.I already excluded the artist "Rammst...

  • Visitor
  • spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open ...
  • bahnes
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Adding my wife to my premium account, which I prepaid for 12 months.

Hello! I paid for a full year of premium this past March, and now I would like to upgrade to a family plan with my wife. Will I be charged the incremental cost, or do I essentially lose what I've already paid for my premium plan?

  • Newbie
  • Hello! I paid for a full year of premium this past March, and now I would like to upgrade to a family plan with my wife.  Will I be charged the incremental cost, or do I essentially lose what I...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 123 Views
  • 1 replies
  • 0 likes

my spotify premium plan is gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution me cobraron un pago de spotify individual premium, despues por familiar

me hicieron un cobro por el plan indivudial y despues por uno familiar, cuando ya tenia el familiar, solo cambie la tarjeta...

  • Visitor
  • me hicieron un cobro por el plan indivudial y despues por uno familiar, cuando ya tenia el familiar, solo cambie la tarjeta...
  • AlejaR
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Purchased 18 months of individual Spotify, changed to Family and only got 6 months left

Dear Community, i have bought 18 months of giftcards for individual premium and decided to change my subscription to the family model and expected to get 12 months of family premium but instead, i only got 6 months and i think i got scammed.What can ...

  • Newbie
  • Dear Community,   i have bought 18 months of giftcards for individual premium and decided to change my subscription to the family model and expected to get 12 months of family premium but i...
  • Maxim
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Content in Family Kids is not available ("Oops...")

PlanFamily PremiumCountryGermanyDeviceDiverseOperating SystemAndroid My Question or IssueThere is a lot of content that is shown in Spotify for Kids, but if we click on it, there's only an error message: "Hoppla, dies ist gerade nicht verfügbar." (so...

  • Regular
  • Plan Family Premium Country Germany Device Diverse Operating System Android   My Question or Issue There is a lot of content that is shown in Spotify for Kids, but if we click on it, t...
  • Petermarc3000
  • Visitor
  • 3558 Views
  • 33 replies
  • 0 likes
  • Premium for Family
  • 3558 Views
  • 33 replies
  • 0 likes

Superuser Contribution Accidental Premium Switch..

I was trying to join a premium Family Plan with my church and accidentally joined with my personal account instead of my work account. After removing my personal account from the Family Plan at my church, I tried to have my husband add me back to our...

  • Visitor
  • I was trying to join a premium Family Plan with my church and accidentally joined with my personal account instead of my work account. After removing my personal account from the Family Plan at my c...
  • Joan
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family doesn't work for a family member

Hi! I recently added my wife to my family premium plan, she was able to accept the invitation and when i look the "members of the plan" she appears as one of the 6 premium accounts in use. But when she try to enter into her account, spotify is tellin...

  • Visitor
  • Hi!    I recently added my wife to my family premium plan, she was able to accept the invitation and when i look the "members of the plan" she appears as one of the 6 premium accounts i...
  • AlejaR
  • Moderator
  • 224 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 224 Views
  • 3 replies
  • 0 likes

Superuser Contribution O APP BLOQUEOU O ACESSO FAMILY DO MEU ESPOSO, COMO RESOLVER?

MEU ESPOSO PERDEU ACESSO AO PLANO FAMILY, POIS O APP DIZ QUE ELE NÃO RESIDE NO MESMO ENDEREÇO QUE EU. JÁ TENTEI INCLUIR ELE NOVAMENTE, MAS NAO DEU CERTO

  • Visitor
  • MEU ESPOSO PERDEU ACESSO AO PLANO FAMILY, POIS O APP DIZ QUE ELE NÃO RESIDE NO MESMO ENDEREÇO QUE EU. JÁ TENTEI INCLUIR ELE NOVAMENTE, MAS NAO DEU CERTO
  • Yordan
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Not possible to join a family blocked for 12 months !

Hello I got an invite from my BF. We live together for 8 months now. When I clicked on the link, spotify did not asked me my address. It automatically blocked me to join the family account for the next 12 months and I quote "we cannot prove that you ...

  • Newbie
  • Hello I got an invite from my BF. We live together for 8 months now. When I clicked on the link, spotify did not asked me my address. It automatically blocked me to join the family account for the n...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 111 Views
  • 1 replies
  • 1 likes

Spotify me demande de souscrire un abonnement alors que j'en ai déjà un

PlanFamilyCountryfranceDeviceSamsung a40 My Question or IssueJ'ai un abonnement Spotify famille, soucrit par un membre de ma famille. J'y suis connectée, mais à un moment je ne peux plus accéder à mon compte ! Il y a écrit : "Spotify premium en pause...

  • Casual Listener
  •   Plan Family Country france Device Samsung a40   My Question or Issue J'ai un abonnement Spotify famille, soucrit par un membre de ma famille. J'y suis connectée, mais à un m...
  • Luan
  • Spotify Star
  • 412 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 412 Views
  • 6 replies
  • 0 likes

Solved!! Changement abonnement de solo vers famille

PlanPremiumCountryFranceDeviceiPhone XOperating SystemiOS My Question or IssueBonjour! j’avais un abonnement Spotify premium et j’ai changé en rejoignant le compte Spotify familial, est ce que mon premier abonnement premium se résilie automatiquement...

  • Casual Listener
  • Plan Premium Country France Device iPhone X Operating System iOS    My Question or Issue Bonjour!  j’avais un abonnement Spotify premium et j’ai changé en rejoignant l...
  • Elross
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 353 Views
  • 2 replies
  • 0 likes