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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 160187 Views
  • 32 replies
  • 9 likes
  • 160187 Views
  • 32 replies
  • 9 likes

Superuser Contribution no fue posible sumarte a este plan familiar

hoy me llego un mensaje de spotify pidiendome que verificara una de las cuentas de mi flan familiar el cual administro, al verificar cual cuenta era la que me pedia que verificara el error al no tener opciones de solucion, lo borre y lo volvi a invit...

  • Newbie
  • hoy me llego un mensaje de spotify pidiendome que verificara una de las cuentas de mi flan familiar el cual administro,  al verificar cual cuenta era la que me pedia que verificara el error al n...
  • Angelpiloto
  • Newbie
  • 958 Views
  • 2 replies
  • 0 likes
  • 958 Views
  • 2 replies
  • 0 likes

Login issues because of premium

My Question or Issue Since 5 months i'm living abroad, where spotify can't be used. Although i could use my spotify account with premium the whole time during my stay without any problems. Until today. I can't login anymore and it says that i'm situa...

  • Newbie
  • My Question or Issue   Since 5 months i'm living abroad, where spotify can't be used. Although i could use my spotify account with premium the whole time during my stay without any problems. U...
  • Bittencourt
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • Student
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan invitation doesn't work

PlanFamilyCountry UKDeviceIPhone 7 and Android phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a spotify family account. I invited my son who has received the invitation. He has set up his own spotify free acco...

  • Newbie
  • Plan Family Country  UK Device IPhone 7 and Android phone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a spotify family account.&n...
  • Alfredo
  • Roadie
  • 829 Views
  • 1 replies
  • 2 likes
  • 829 Views
  • 1 replies
  • 2 likes

problems with the family plan

PlanPremiumCountry BrasilDeviceSamgung J5Operating System Android I can not put my family members in the plan, I send the invitation, but when my child tries to register the invitation, another owner appears in the premium account. I ask for help to ...

  • Newbie
  •   Plan Premium Country  Brasil Device Samgung J5 Operating System  Android    I can not put my family members in the plan, I send the invitation, but when my c...
  • Bittencourt
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family pack

PlanPremium (family pack)Country BelgiumDeviceIPhone 7Operating SystemiOS 11.4.1My Question or Issue My roommates and I started the family pack a few weeks ago and they all have received the e-mail/invite for the family pack and I didn’t. I tried all...

  • Newbie
  • Plan Premium (family pack) Country  Belgium Device IPhone 7 Operating System iOS 11.4.1 My Question or Issue  My roommates and I started the family pack a few weeks ago and they a...
  • Alfredo
  • Roadie
  • 600 Views
  • 1 replies
  • 0 likes
  • 600 Views
  • 1 replies
  • 0 likes

Someone else is in my account

PlanPremiumCountry PhilippinesDeviceiPhone 6+Operating SystemiOS11 My Question or Issue Earlier today, I received an email from Spotify welcoming me to the Premium Family and that I could send out invites to members of my household. I then send one t...

  • Newbie
  • ...remium Family and that I could send out invites to members of my household.  I then send one to my sister. She afterwards asked me, why does it says another person's name (Carlos Gutierrez) as the o...
  • Loxer
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • Premium family
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pago, mais nao parece o premium no app

Boa Tarde, Então tenho plano familiar inclusive pague este mes e recebi o recibo, mas no app diz que nao tem o premium e no meu perfil inclusive tamém parece que nao tenho premium. Como fazer para eles reconhecerem o pagamento??

  • Newbie
  • Boa Tarde,  Então tenho plano familiar inclusive pague este mes e recebi o recibo, mas no app diz que nao tem o premium e no meu perfil inclusive tamém parece que nao tenho premium. Como fazer ...
  • Sambonha
  • Newbie
  • 329 Views
  • 2 replies
  • 0 likes
  • Other
    Student
  • 329 Views
  • 2 replies
  • 0 likes

Solved!! 2 separate Family Subscription, 1 paypal?

 is it possible to use the same PayPal for another Family Subscription? 

  • Newbie
  •   is it possible to use the same PayPal for another Family Subscription? 
  • Loxer
  • Community Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium-family: playlists

Hi.i’ve switched from premium to a family account. I want to transfer my playlists to my daughter’s new premium family account. I have copied and pasted it into her account, but then she is still not the administrator of this playlist. How can I do t...

  • Newbie
  • Hi. i’ve switched from premium to a family account. I want to transfer my playlists to my daughter’s new premium family account. I have copied and pasted it into her account, but then she is still n...
  • BlaMeese
  • Gig Goer
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

my card got updated

PlanPremiumCountry united statesDevice hp desktopOperating Systemwindows 10 My Question or Issue my credit card number is the same i got a new one with a chip but my credit card number stayed the same. the only thing that changed is my 3 dighit numbe...

  • Newbie
  • Plan Premium Country  united states Device  hp desktop Operating System windows 10   My Question or Issue  my credit card number is the same i got a new one with a chi...
  • BlaMeese
  • Gig Goer
  • 364 Views
  • 1 replies
  • 0 likes
  • Help
  • 364 Views
  • 1 replies
  • 0 likes

premium subscription switched back to free after successful payment

PlanPremiumCountry HungaryDeviceall platformsOperating Systemall platforms My Question or Issue I'm in a family plan with my parents and as of today all the three individual accounts have been set back to Free. We also have an email which proves that...

  • Regular
  • Plan Premium Country  Hungary Device all platforms Operating System all platforms   My Question or Issue  I'm in a family plan with my parents and as of today all the three i...
  • BlaMeese
  • Gig Goer
  • 444 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Free
    Premium
  • 444 Views
  • 1 replies
  • 0 likes

Adding members to the family plan

PlanFamily PremiumCountryCanada My Question or IssueI just started a premium family account and I was able to add my dad on to it no problems, but now I'm trying to add my brother and we keep getting the same message 603- oops something went wrong, p...

  • Newbie
  • Plan Family Premium Country Canada   My Question or Issue I just started a premium family account and I was able to add my dad on to it no problems, but now I'm trying to add my brother a...
  • BlaMeese
  • Gig Goer
  • 762 Views
  • 1 replies
  • 0 likes
  • Family plan issues
  • 762 Views
  • 1 replies
  • 0 likes

Family Premium kicked me off??

PlanFreeCountryDenmark DeviceHuwaii P10 liteOperating SystemAndroidMy Question or Issue Ok so, my friend and I recently changed addresses because we moved from one shared apartment with some other friends, to a new one with some others. We wanted to ...

  • Newbie
  • Plan Free Country Denmark  Device Huwaii P10 lite Operating System Android My Question or Issue  Ok so, my friend and I recently changed addresses because we moved from one shared ...
  • BlaMeese
  • Gig Goer
  • 646 Views
  • 1 replies
  • 0 likes
  • Other
  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overstappen van premium naar premium family

Ik heb een proefabonnement van 1 euro voor 3 maanden. Vanaf 5 sep ga ik hier 10 euro per maand voor betalen. Ik wil hem eigenlijk vanaf nu overzetten naar een family abonnement. Hoe moet ik dat precies doen? En gaat dat dan gelijk in of pas wanneer h...

  • Casual Listener
  • Ik heb een proefabonnement van 1 euro voor 3 maanden. Vanaf 5 sep ga ik hier 10 euro per maand voor betalen.  Ik wil hem eigenlijk vanaf nu overzetten naar een family abonnement. Hoe moet ik d...
  • Alfredo
  • Roadie
  • 2410 Views
  • 3 replies
  • 0 likes
  • 2410 Views
  • 3 replies
  • 0 likes

Family Plan with a different country issue

PlanFree/PremiumCountry Canada, United States My Question or IssueI recently moved from the United States to Canada. After reading up on the steps to take to change my family account from US to Canada I still seem to have some problems. I canceled my...

  • Visitor
  • Plan Free/Premium Country  Canada, United States     My Question or Issue I recently moved from the United States to Canada. After reading up on the steps to take to change my family...
  • Noah
  • Spotify Star
  • 2396 Views
  • 3 replies
  • 0 likes
  • 2396 Views
  • 3 replies
  • 0 likes

Unable to join Premium for family

PlanPremiumCountry MalaysiaDeviceSamsung Galaxy J7 PrimeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am unable to join the Premium for Family plan despite the invite being sent ot me. The other members were able to j...

  • Casual Listener
  • ...remium for Family plan despite the invite being sent ot me. The other members were able to join the plan once the invite has been sent. I have tried multiple times but yet to no avail.  I hope t...
  • Noah
  • Spotify Star
  • 473 Views
  • 3 replies
  • 1 likes
  • 473 Views
  • 3 replies
  • 1 likes

Superuser Contribution Queue stopped working

PlanPremium DeviceSamsung Galaxy J3, HP Notebook Operating SystemWindows 10 My Question or Issue I recently got Spotify premium, and as of a few days ago, Spotify won't allow me to add songs to my queue. When I look under options for a song (the 3 do...

  • Casual Listener
  • Plan Premium   Device Samsung Galaxy J3, HP Notebook   Operating System Windows 10   My Question or Issue  I recently got Spotify premium, and as of a few days ago, Spot...
  • Alfredo
  • Roadie
  • 712 Views
  • 3 replies
  • 0 likes
  • 712 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost Premium despite verification

Ich war Mitglied bei Spotify Family, und habe nach ca. 3 Wochen eine E-Mail bekommen, wegen dem Konto verifizieren, was ich auch gemacht habe.(Habe Screenshots gemacht). Nun habe ich aber nach der einen Woche, die ich dafuer Zeit hatte kein Premium m...

  • Newbie
  • Ich war Mitglied bei Spotify Family, und habe nach ca. 3 Wochen eine E-Mail bekommen, wegen dem Konto verifizieren, was ich auch gemacht habe.(Habe Screenshots gemacht). Nun habe ich aber nach der e...
  • Alfredo
  • Roadie
  • 685 Views
  • 5 replies
  • 0 likes
  • 685 Views
  • 5 replies
  • 0 likes

Superuser Contribution plan familiar

Hola, tengo un plan familiar mensual y que cambiaré al año, ahora no me aparece la opción de pagarlo 1 vez al año, me podrian pasar a enlace? por favor

  • Casual Listener
  • Hola, tengo un plan familiar mensual y que cambiaré al año, ahora no me aparece la opción de pagarlo 1 vez al año, me podrian pasar a enlace? por favor 
  • SergioDavid
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • Other
  • 389 Views
  • 1 replies
  • 0 likes

Family Plan was charged even if I didn't start it

PlanPremium My Question or Issue Hello, Today I logged into spotify page and I noticed I'm paying for the family plan since two months. I don't know why I haven't noticed it earlier but I didn't start this family plan and I didn't even know it exists...

  • Visitor
  •   Plan Premium   My Question or Issue  Hello,  Today I logged into spotify page and I noticed I'm paying for the family plan since two months. I don't know why I haven't n...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Other
  • 264 Views
  • 1 replies
  • 0 likes