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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82509 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63151 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198537 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29942 Views
44 replies
4 likes
Hi,I'm the administrator of my family's Premium plan and I'm moving abroad for two years soon. My family wants to keep the Premium plan but I'm not sure if my subscription will be valid after I leave and what will happen to my family's subscriptions....
Hi, I'm the administrator of my family's Premium plan and I'm moving abroad for two years soon. My family wants to keep the Premium plan but I'm not sure if my subscription w...
Spotify Star
400 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easierds it will be for us to try and help.PlanPremiumCountry SwedenDevice Operating System My Question or Issue I´ve sent a invite to my daughter to "join" my "family". She...
...bsp; My Question or Issue I´ve sent a invite to my daughter to "join" my "family". She receives the e-mail, but are not allowed to join the family. The reasons are not stated. It just s...
Spotify Star
959 Views
7 replies
0 likes
Hi - hope someone can help please. I have a Free account and have over time made lots of playlists. My son is in the same position. Both of us have Android phones (Huawei) and laptops. Neither of us have had any problems with the Free account. I need...
Hi - hope someone can help please. I have a Free account and have over time made lots of playlists. My son is in the same position. Both of us have Android phones (Huawei) and laptops....
Spotify Star
770 Views
3 replies
0 likes
el día 21 se me hizo un cobro doble, espero que ese dinero me sea devuelto, estoy en plan filiar hace más de 6 meses y la verdad no es justo que hagan eso con nuestro dinero.
el día 21 se me hizo un cobro doble, espero que ese dinero me sea devuelto, estoy en plan filiar hace más de 6 meses y la verdad no es justo que hagan eso con nuestro dinero.
Spotify Legend
728 Views
1 replies
0 likes
PlanFreeCountry PolandDeviceallOperating Systemall My Question or IssueFamily premium account are disabled. Any member of my spotify family has free account from today. Subscription was paid as usual. I would be grateful for fixing this problem.
Plan Free Country Poland Device all Operating System all My Question or Issue Family premium account are disabled. Any member of my spotify family has free account from today....
Spotify Star
341 Views
1 replies
0 likes
PlanFamily PremiumCountryTurkey DeviceAndroid Base Cell Phones, LaptopsOperating SystemAndroid, Windows My Question or IssueHey GuysI have upgraded my premium account to a family premium so that my sisters who live in the same adress as I am, can use...
Plan Family Premium Country Turkey Device Android Base Cell Phones, Laptops Operating System Android, Windows My Question or Issue Hey Guys I have upgraded my p...
Spotify Legend
1231 Views
5 replies
2 likes
PlanPremium familyCountry Czech republicDeviceIPhone 8Operating System(iOS 11 hi,I have recently switched countries (first to Germany for a short period of time, and then back to Czech republic) Our family subscription now seems stuck in Germany and ...
Plan Premium family Country Czech republic Device IPhone 8 Operating System (iOS 11 hi, I have recently switched countries (first to Germany for a short period of t...
Spotify Legend
831 Views
1 replies
0 likes
Eu estava cadastrada em um plano familiar e fui removida. Então recebi o convite novamente por email pra voltar ao plano familiar, mas aparece: Você não pode entrar neste Plano Premium Familiar. Os dados de endereço estão corretos e mesmo assim não c...
Eu estava cadastrada em um plano familiar e fui removida. Então recebi o convite novamente por email pra voltar ao plano familiar, mas aparece: Você não pode entrar neste Plano Premium Familiar....
Spotify Star
603 Views
1 replies
0 likes
Hi!I have a Family Plan.I sent the invitation by email to my dad and my brother. My brother logged in with the link in the email but my dad logged in with my user and pass, and now we can´t change the user, so I can see what he´s listening to. I need...
Hi! I have a Family Plan. I sent the invitation by email to my dad and my brother. My brother logged in with the link in the email but my dad logged in with my user and pass, and now we c...
Spotify Star
555 Views
3 replies
0 likes
PlanPremium for FamilyCountry Brazil >> South AfricaDevice(Mobile, MAC and PC)Operating System(iOS, Android, Windows, etc.) My Question or IssueI have recently moved form Brazil to South Africa and I want to update my payment method to my South Afric...
Plan Premium for Family Country Brazil >> South Africa Device (Mobile, MAC and PC) Operating System (iOS, Android, Windows, etc.) My Question or Issue I have recently m...
Spotify Legend
766 Views
1 replies
0 likes
PlanfamilyCountry EnglandDeviceiphone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I joined family yesterday. My son has received an d set up his account. My other son has not received email. My daughter has received ...
Plan family Country England Device iphone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I joined family yesterday. My son has r...
Roadie
478 Views
1 replies
0 likes
PlanPremiumCountry DeviceiPhonesOperating SystemiOS10 My Question or Issue I have a family premium account where all 4 of us benefit from spotify premium. Mine and my dad's accounts keep getting mixed though and our playlists are not separate. Even t...
Plan Premium Country Device iPhones Operating System iOS10 My Question or Issue I have a family premium account where all 4 of us benefit from spotify premium. Mine a...
Roadie
514 Views
1 replies
0 likes
Country TurkeyDevicePc, PS4, Sony Xperia My Question or Issue I made family account first month was good but second all members have kicked automatically. I tried to send family invite again but causes an arror. I looked frequently asked questions an...
Country Turkey Device Pc, PS4, Sony Xperia My Question or Issue I made family account first month was good but second all members have kicked automatically. I tried to send family...
Spotify Legend
1542 Views
3 replies
0 likes
PlanPREMIUMCountry GUATEMALADeviceP10Operating SystemANDROID My Question or IssueINGRESE A PLAN FAMILIAR, Y ME HICIERON UN COBRO DE 8.99 DLRS. LA TARJETA CON LA QUE INGRESE, VENCIÓ AL MES SIGUIENTE, POR LO QUE EL DIA DE HOY INGRESÉ UNA NUEVA TARJETA ...
Plan PREMIUM Country GUATEMALA Device P10 Operating System ANDROID My Question or Issue INGRESE A PLAN FAMILIAR, Y ME HICIERON UN COBRO DE 8.99 DLRS. LA TARJETA CON LA QUE INGR...
Spotify Star
299 Views
1 replies
0 likes
I have family plan i added my brother, First he used the premium . Next day he dropped from premium i added again but it doesnt working i couldnt added him.he wrote the adress etc. But cant join ... Help pls Murat Can KarahanPlanFfamilyCountry TRDevi...
I have family plan i added my brother, First he used the premium . Next day he dropped from premium i added again but it doesnt working i couldnt added him.he wrote the adress etc. But cant join ......
Spotify Star
444 Views
3 replies
0 likes
PlanPremiumCountryNetherlands DeviceGalaxy 9 & Windows (chrome)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I've send my girlfriend an invitation to the new family subscription we started, however she cannot seem to recieve the email...
...nvitation to the new family subscription we started, however she cannot seem to recieve the email. We checked all the email folders, including unwanted. I've also tried taking back the invite and r...
Roadie
713 Views
1 replies
0 likes
how does the family subscription work? i understand the part about the one who subscribed for the plan will be charged and the invite to add a member. what i dont understand is how does having the same address work? is it really required to be living...
how does the family subscription work? i understand the part about the one who subscribed for the plan will be charged and the invite to add a member. what i dont understand is how does having the s...
Community Legend
470 Views
3 replies
0 likes
Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!
Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!
Spotify Star
1411 Views
1 replies
0 likes
PlanFree/PremiumCountryPortugal DeviceOP2Operating SystemAndroid Oreo, Windows 10 My Question or Issue Hello,Some time I subscribe Account Family,In this last renewal I became Premium only, without having requested the change.Can you help me figure o...
Plan Free/Premium Country Portugal Device OP2 Operating System Android Oreo, Windows 10 My Question or Issue Hello, Some time I subscribe Account Family, In t...
Spotify Legend
1096 Views
3 replies
0 likes
PlanFrom premium family plan to freeCountry DeviceIphone 6sOperating SystemiOs 11 My Question or Issue I'm currently havibg trouble with my family plan subscription. Previously I was subscribed through an invite I received from the family plan owner....
Plan From premium family plan to free Country Device Iphone 6s Operating System iOs 11 My Question or Issue I'm currently havibg trouble with my family plan s...
Roadie
611 Views
1 replies
1 likes
