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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
75832 Views
63 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
92562 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
74951 Views
42 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
206893 Views
266 replies
35 likes
Greeting from Turkey, Dear spotify members! I need your support about spotify family plan specifications. I have a sister and I want to her use spotify premium but she lives in different city. I checked spotify family rules but the conditions are inc...
Greeting from Turkey, Dear spotify members! I need your support about spotify family plan specifications. I have a sister and I want to her use spotify premium but she lives in d...
Spotify Star
562 Views
1 replies
0 likes
Oi. Seguinte, tenho o plano universitário mas quero ir pro familiar, mas quando recebi o convite pro familiar no mesmo dia houve debito da taxa do universitário em minha conta. Então quero saber se eu cancelar o universitário terei estorno do valor d...
Oi. Seguinte, tenho o plano universitário mas quero ir pro familiar, mas quando recebi o convite pro familiar no mesmo dia houve debito da taxa do universitário em minha conta. Então quero sab...
Spotify Star
417 Views
1 replies
0 likes
Hi there. I got my Premium account for family a while ago but Spotify just kicked my wife out of my account. In the email that came from spotify says "you must live at the same adress". But the thing is, our surnames are the same, our legal address i...
Hi there. I got my Premium account for family a while ago but Spotify just kicked my wife out of my account. In the email that came from spotify says "you must live at the same adress". But t...
Community Legend
343 Views
1 replies
0 likes
I log in my Spotify account through facebook and I was able to join Spotify family before through invite then it got logged out because my family forgot to pay. So they suscribed again and sent me another invite. - tried logging in it showed that ^ (...
I log in my Spotify account through facebook and I was able to join Spotify family before through invite then it got logged out because my family forgot to pay. So they suscribed a...
Spotify Legend
449 Views
1 replies
0 likes
PlanPremiumCountry TurkeyOperating SystemWindows10 and Android something My Question or Issue Hi there. I got my Premium for family a while ago when I was out of the country so I asked a friend to help me get the account. I am using my family plan wi...
Plan Premium Country Turkey Operating System Windows10 and Android something My Question or Issue Hi there. I got my Premium for family a while ago when I was out of the c...
Spotify Legend
373 Views
1 replies
0 likes
today I paid for the Spotify premium and all my members are kicked out of the subscription. everyone had the same address, everything was fine. help, what to do?PlanPremium Family
today I paid for the Spotify premium and all my members are kicked out of the subscription. everyone had the same address, everything was fine. help, what to do? Plan Premium Family
Spotify Legend
432 Views
1 replies
0 likes
I'm paying for "Family plan" two years ago, and receiving a half of it, why? with not explanations, Spotify closes Family accounts. Yes, we live in the same address and yes, they are my family too. So, what's happening? Spotify wants that everytime w...
I'm paying for "Family plan" two years ago, and receiving a half of it, why? with not explanations, Spotify closes Family accounts. Yes, we live in the same address and yes, they are my family too. S...
Spotify Star
1860 Views
1 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 8, iPad, internetOperating System(iOS 10, Android Oreo, Windows 10) My Question or IssueAccording to my credit card hold, I am being charged for my Student Premium, which I applied payment for back o...
Plan Premium Country Canada Device Samsung Galaxy Note 8, iPad, internet Operating System (iOS 10, Android Oreo, Windows 10) My Question or Issue According to my credit ca...
Spotify Star
388 Views
1 replies
1 likes
PlanPremium for FamilyCountry CanadaDeviceiPhone 5SOperating SystemiOS 11.4 My Question or IssueMy son has received the email inviting him to the family plan, but when following the two links (visit this page; accept invitation) it requires him to lo...
Plan Premium for Family Country Canada Device iPhone 5S Operating System iOS 11.4 My Question or Issue My son has received the email inviting him to the family plan, but when f...
Spotify Legend
776 Views
1 replies
0 likes
This is giving me a freaking headache! So, I've been trying to use the family invite code after my boyfriend sent one to me. (why he went with this plan is beyond me, but he did) I click on the 'Accept Invitation' link and then immediately sent to my...
This is giving me a freaking headache! So, I've been trying to use the family invite code after my boyfriend sent one to me. (why he went with this plan is beyond me, but he did) I c...
Spotify Legend
619 Views
2 replies
2 likes
PlanPremiumCountryBrazil DeviceIphone 6sOperating SystemiOS 11 My Question or Issue I can't invite my family for the premium. It's not asking for my address and in my personal info it doesn't say anything.
Plan Premium Country Brazil Device Iphone 6s Operating System iOS 11 My Question or Issue I can't invite my family for the premium. It's not asking for my address and in m...
Spotify Legend
776 Views
5 replies
0 likes
hi I’m new with Spotify. I would like to used the same account for me my daughter and my brother. I didn’t bought jet premium account since I’m not sure if this family account will work for my brother. So I’m in Switzerland and my brother in Poland a...
hi I’m new with Spotify. I would like to used the same account for me my daughter and my brother. I didn’t bought jet premium account since I’m not sure if this family account will work for my b...
Spotify Star
547 Views
1 replies
0 likes
Hi We have a Family Premium account and I have been given a Spotify Gift Card... Usually Spotify dont allow Gift Card Credit to be used with Family Premium, but this solution seems to make sense; https://community.spotify.com/t5/Accounts/Gift-card-an...
Hi We have a Family Premium account and I have been given a Spotify Gift Card... Usually Spotify dont allow Gift Card Credit to be used with Family Premium, but this solution s...
Spotify Star
10107 Views
4 replies
1 likes
I have bought premium for family 2 months ago and using spotify with my family without any problem but 2 days ago all my family member were kicked automatically. Now i send them email to join my family plan again but they can not join the family plan...
I have bought premium for family 2 months ago and using spotify with my family without any problem but 2 days ago all my family member were kicked automatically. Now i send them email to join my family...
Spotify Star
396 Views
1 replies
0 likes
Hi, I leave in Canada. I want to have Spotify for my family. A member of my family have to go to USA often. Can we use Spotify in USA (playlist) without connection ? Thank you in advance.
Hi, I leave in Canada. I want to have Spotify for my family. A member of my family have to go to USA often. Can we use Spotify in USA (playlist) without connection ? Thank you in a...
Community Legend
704 Views
1 replies
0 likes
PlanPremiumCountry UK My Question or Issue My account was compromised back in April and I contacted Spotify at the time regarding this as the attacker upgraded me to a family account. I beleived that the issues were resolved following a conversation ...
...pgraded me to a family account. I beleived that the issues were resolved following a conversation with a very friendly support agent, who moved my account back to a normal premium one. U...
Spotify Legend
456 Views
1 replies
0 likes
I’m getting this message with music cutting out when simultaneously streaming through Sonos usually but it happens on my IPhone too. This has just started happening. I have a family premium account.
I’m getting this message with music cutting out when simultaneously streaming through Sonos usually but it happens on my IPhone too. This has just started happening. I have a family premium account....
Spotify Legend
1228 Views
3 replies
0 likes
Me and my family started a family premium on Spotify. I received an invitation through my email with a code. I clicked on the link and filled in my info, then when I submitted it an error popped up saying "You can only change your family premium sett...
Me and my family started a family premium on Spotify. I received an invitation through my email with a code. I clicked on the link and filled in my info, then when I submitted it an error popped up s...
Spotify Legend
606 Views
1 replies
0 likes
Hi, I send an invite to my daughter for our family premium account and she accepts the invitation yet it still says her invite is pendng on my spotify browser? is there another way to do this as we have cancelled and resent the invite like 5 times to...
Hi, I send an invite to my daughter for our family premium account and she accepts the invitation yet it still says her invite is pendng on my spotify browser? is there another way to do this as we h...
Spotify Legend
600 Views
1 replies
0 likes
I currently am on the Premium family plan with my mom and brothers. We have been on it for a few years now. Now that I am in college I wanted to do the student plan so that I could have a Hulu account too. No matter what I try, it will not work. Can ...
I currently am on the Premium family plan with my mom and brothers. We have been on it for a few years now. Now that I am in college I wanted to do the student plan so that I could have a Hulu a...
Community Legend
778 Views
1 replies
0 likes
