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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
81687 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
61930 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197713 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29588 Views
44 replies
4 likes
eu tinha o plano premium e depois de uns 4 meses entrei em um plano familia, fiz o procedimento para migrar para o plano familia, porém esta vindo cobrando ja tem 2 meses os 16 reais do plano premium ainda. nao consigo contato com ninguem pra resolve...
eu tinha o plano premium e depois de uns 4 meses entrei em um plano familia, fiz o procedimento para migrar para o plano familia, porém esta vindo cobrando ja tem 2 meses os 16 reais do plano premium...
Spotify Star
491 Views
1 replies
0 likes
im trying to get my mum on my family subscription, but it just says (after I filled everything out) that she cannot join this family plan. We previously lived in Spain (now in Sweden) it was **bleep** to change the country and I do not want to start ...
im trying to get my mum on my family subscription, but it just says (after I filled everything out) that she cannot join this family plan. We previously lived in Spain (now in Sweden) i...
Casual Listener
667 Views
2 replies
1 likes
PlanFamily CountryBrazilDeviceiPhone 6S, MacBook ProOperating SystemiOS, macOS My Question or IssueOlá, time Spotify!Estou com problemas para participar novamente de um plano familiar.Histórico:1. Eu tinha um plano familiar com meu marido;2. Ele quis...
Plan Family Country Brazil Device iPhone 6S, MacBook Pro Operating System iOS, macOS My Question or Issue Olá, time Spotify! Estou com problemas para participar n...
Spotify Star
944 Views
3 replies
0 likes
No me permite realizar el pago a la suscripción "Plan Familiar". He probado con 2 tarjetas ambas con fondos y el error que da es "Ha ocurrido un error en el pago, vuelve a intentarlo o ingresa otro método de pago". Que solución me pueden dar a este p...
No me permite realizar el pago a la suscripción "Plan Familiar". He probado con 2 tarjetas ambas con fondos y el error que da es "Ha ocurrido un error en el pago, vuelve a intentarlo o ingresa otro m...
Roadie
956 Views
1 replies
0 likes
Hi so today I just changed over from premium to family plan so I can add my girlfriend as when I'm at work listening to Spotify if she uses Google home it turns off my music. So I thought I'd get it for both of us. We both love in the same address we...
Hi so today I just changed over from premium to family plan so I can add my girlfriend as when I'm at work listening to Spotify if she uses Google home it turns off my music. So I thought I'd get i...
Spotify Star
567 Views
1 replies
0 likes
PlanPremium for FamilyCountryItalyDeviceiPhone, LG G5 and PCOperating SystemAndroid, iOS and Windows 10 My Question or Issue Hello! I'm the owner of a Premium for Families subscription, and I'm having quite some trouble with my account. Since a few d...
Plan Premium for Family Country Italy Device iPhone, LG G5 and PC Operating System Android, iOS and Windows 10 My Question or Issue Hello! I'm the owner of a Premium for F...
Roadie
825 Views
1 replies
0 likes
My Question or Issue Hi - I have the Premium family plan and logging into my account to include a new family member, and under subscriptions tab, I'm getting this message. "Your account is part of a family plan, please refer to the Premium for Family...
My Question or Issue Hi - I have the Premium family plan and logging into my account to include a new family member, and under subscriptions tab, I'm getting t...
Spotify Star
566 Views
4 replies
0 likes
Is anyone else having quality issues now with Spotify after switching to a family premium plan? All the users on my account now have degraded playback as well as frequent skipping when trying to listen at the same time....
Is anyone else having quality issues now with Spotify after switching to a family premium plan? All the users on my account now have degraded playback as well as frequent skipping when trying to l...
Roadie
838 Views
1 replies
0 likes
PlanFamily Premium (and one more ? )Country DeviceAll (iPhone, Blackberry, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've subscription running yearly which I've upgraded to family premium. I've...
Plan Family Premium (and one more ? ) Country Device All (iPhone, Blackberry, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question o...
Spotify Star
409 Views
1 replies
0 likes
Hola a quien corressponda;La semana pasada agregue a mi papa al plan familiar, al hacer esto elimino a mi mama que ya estaba en el plan hace mucho y al tratar de invitarla otra vez no me deja verificar la direccion dice que no es y si vivimos en la m...
Hola a quien corressponda; La semana pasada agregue a mi papa al plan familiar, al hacer esto elimino a mi mama que ya estaba en el plan hace mucho y al tratar de invitarla otra vez no m...
Roadie
627 Views
1 replies
0 likes
I am not able to setup a Family premium Plan. It keeps giving me the Error: "We're all mixed up. Please try again later." This is under a new email address that I just setup through Spotify. Any Ideas?? My Question or Issue
I am not able to setup a Family premium Plan. It keeps giving me the Error: "We're all mixed up. Please try again later." This is under a new email address that I just s...
Not applicable
2069 Views
2 replies
0 likes
Öğrenci premiumu alırken hesap bilgilerimi girdim ve ücreti sanal olaraj 6.99tl olarak ödedim. Sonrasında öğrenci olduğuma dair belge eklememi istiyordu uygulama ancak belgeleri sisteme yüklemeden çıkış yaptim. Işlemleri tamamlamamama rağmen hesabımd...
Öğrenci premiumu alırken hesap bilgilerimi girdim ve ücreti sanal olaraj 6.99tl olarak ödedim. Sonrasında öğrenci olduğuma dair belge eklememi istiyordu uygulama ancak belgeleri sisteme yüklemeden çı...
Roadie
538 Views
1 replies
0 likes
I missed the date of payments for my Spotify family. Should I make family again or wait as money will be taken and do not family from the beginning?
I missed the date of payments for my Spotify family. Should I make family again or wait as money will be taken and do not family from the beginning?
Spotify Star
619 Views
1 replies
0 likes
Hello~I'm Ivy from Indonesia.I own a Premium for Family Account with my 5 family members.There is no problem on the beginning few months.However, on the past 2 months, 1 of my family member can't join this package.I've tried to re-invite many times, ...
Hello~ I'm Ivy from Indonesia. I own a Premium for Family Account with my 5 family members. There is no problem on the beginning few months. However, on the past 2 months, 1 of my family m...
Casual Listener
1596 Views
4 replies
1 likes
Hi - I live in the US, and used to manage a Family Account that I shared with my (now) ex. I am now on a Family Account managed by my current boyfriend, but when he's on desktop (Mac or PC) looks at members of his Family Plan, my ex's name is showing...
Hi - I live in the US, and used to manage a Family Account that I shared with my (now) ex. I am now on a Family Account managed by my current boyfriend, but when he's on desktop (Mac or PC) looks a...
Roadie
573 Views
1 replies
0 likes
We have been using the family option with no problem for a couple of months, but suddenly I am receiving messages that my address is not valid. I tried using the link in the email provided and it just goes to the sign up page for premium for family a...
We have been using the family option with no problem for a couple of months, but suddenly I am receiving messages that my address is not valid. I tried using the link in the email provided and it j...
Spotify Star
733 Views
1 replies
0 likes
PlanPremium FamilyCountry USA My Question or Issue I just signed up for a Premium Family account and sent the invitations. My family members got the e-mailed invitations but when they click "accept invitation", it brings them to the login screen. I t...
Plan Premium Family Country USA My Question or Issue I just signed up for a Premium Family account and sent the invitations. My family members got the e-m...
Spotify Star
399 Views
1 replies
0 likes
PlanoFamilia PremiumPaís BrasilCelularMoto G3 O problema é o seguinte: Pessoas que moram na minha casa foram removidas da minha conta família premium e não consigo adiciona-las de novo. Exijo uma solução!!! Desde já, grato.
Plano Familia Premium País Brasil Celular Moto G3 O problema é o seguinte: Pessoas que moram na minha casa foram removidas da minha conta família premium e não consigo adiciona-la...
Spotify Star
873 Views
1 replies
0 likes
PlanFree/PremiumCountryAustralia My Question or Issue My Mum just joined me to spotify family, but i can't download any songs for offline listening. Just wondering if touching the 'like' button automatically downloads?
Plan Free/Premium Country Australia My Question or Issue My Mum just joined me to spotify family, but i can't download any songs for offline listening. Just wondering if touching t...
Roadie
375 Views
1 replies
0 likes
I can’t accept Spotify premium family invitation although I update same address of account owner
I can’t accept Spotify premium family invitation although I update same address of account owner
Spotify Star
646 Views
3 replies
0 likes
