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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164281 Views
  • 32 replies
  • 9 likes
  • 164281 Views
  • 32 replies
  • 9 likes

Superuser Contribution Spotify ogrenci indirim sorunu

Sayin Yetkili ,Premium uyeligim onaylandi diye mesaj geliyor, tikliyorum linke tekrar odeme penceresine gidiyor neden ilk odeme yaptigim durumu tekrar odenmesi isteniliyor bu sorunu cozmenizi rica ediyorum Tesekkurler

  • Casual Listener
  • Sayin Yetkili , Premium uyeligim onaylandi diye mesaj geliyor, tikliyorum linke tekrar odeme penceresine gidiyor neden ilk odeme yaptigim durumu tekrar odenmesi isteniliyor  bu sorunu cozmenizi...
  • SergioDavid
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • Student
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding family to account

I am not able to add my guy to my account. For some reason I had to create a new account and had previously been using spotty. But the email he receives is not working. How can he be added and why no longer the option to activate through text?

  • Newbie
  • I am not able to add my guy to my account. For some reason I had to create a new account and had previously been using spotty. But the email he receives is not working. How can he be added and why no...
  • SergioDavid
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for two premiums

I accidently setup account for the 9.99 plan when i wanted to get 14.99 plan so i went back in account and setup family plan but my account say im paying for both how to fix

  • Newbie
  • I accidently setup account for the 9.99 plan when i wanted to get 14.99 plan so i went back in account and setup family plan but my account say im paying for both how to fix  
  • SergioDavid
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution kicked off family but have same address

I recieved an email saying i should verify within 7 days or i would be taken off the family plan, somehow after only four days i was already removed and the verify link only takes me to the main family plan web page. What do i do? (live together and ...

  • Casual Listener
  • I recieved an email saying i should verify within 7 days or i would be taken off the family plan, somehow after only four days i was already removed and the verify link only takes me to the main family...
  • Alfredo
  • Roadie
  • 670 Views
  • 3 replies
  • 0 likes
  • 670 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Plan Familiar-ver direccion

Buenas como verán yo puse una dirección en spotify para el plan familiar, la cosa es que yo quiero invitar a gente que es de mi casa pero ellos ponen mi dirección real y dicen que no es válida, yo tengo certeza que la puse tal y como es pero tiene qu...

  • Newbie
  • Buenas como verán yo puse una dirección en spotify para el plan familiar, la cosa es que yo quiero invitar a gente que es de mi casa pero ellos ponen mi dirección real y dicen que no es válida, yo te...
  • lku-w_jgycxt
  • Newbie
  • 99314 Views
  • 104 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 99314 Views
  • 104 replies
  • 0 likes

Solved!! Como cambio la direccion de la cuenta familiar?

Me pidió una dirección al querer invitar a un primo, pero pensaba que era algo sin importancia y lo puse al azar, el caso es que luego el la necesito y pies no se como cambiar eso, cancele y volví a poner la suscripción prremium familiar pero no me a...

  • Casual Listener
  • Me pidió una dirección al querer invitar a un primo, pero pensaba que era algo sin importancia y lo puse al azar, el caso es que luego el la necesito y pies no se como cambiar eso, cancele y volví a ...
  • bmwgiq-3u_hsp
  • Newbie
  • 171772 Views
  • 60 replies
  • 0 likes
  • Premium
    Subscription
  • 171772 Views
  • 60 replies
  • 0 likes

Superuser Contribution Você não pode participar deste Plano Premium Familiar. Não foi possível confirmar que você mora no

Não consigo incluir meu filho no PlanoJá reenviei o convite, descadastrei e recadastrei, sem sucesso!Se não conseguir, não me interessa mais o plano.Plano Premium FamiliarCountry Brazil

  • Newbie
  • Não consigo incluir meu filho no Plano Já reenviei o convite, descadastrei e recadastrei, sem sucesso! Se não conseguir, não me interessa mais o plano. Plano Premium Familiar Country  Brazi...
  • Bittencourt
  • Spotify Star
  • 686 Views
  • 2 replies
  • 0 likes
  • plano familia
  • 686 Views
  • 2 replies
  • 0 likes

Problemas Plano Familiar

PlanPremiumCountryTeresina - Pi , Brazil My Question or IssueFiz a compra do plano premium alguns dias atrás e não estou conseguindo colocar minha namorada (que mora comigo) no meu plano, já enviei o convite para ela , ao clicar no convite é direcion...

  • Newbie
  • Plan Premium Country Teresina - Pi , Brazil   My Question or Issue Fiz a compra do plano premium alguns dias atrás e não estou conseguindo colocar minha namorada (que mora comigo) no meu...
  • Bittencourt
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution impossibile entrare in Premium Family

Ciao, due tentativi (chiudendo e riaprendo l'account), indirizzo corrispondente fra i due account: dopo un mese mi arriva comunicazione che non e' stato possibile verificare l'account e torno alla versione free. Com'e' possibile?Questo e' l'ultimo te...

  • Visitor
  • Ciao,   due tentativi (chiudendo e riaprendo l'account), indirizzo corrispondente fra i due account: dopo un mese mi arriva comunicazione che non e' stato possibile verificare l'account e torn...
  • SergioDavid
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family!?

We made the Premium Family today and one of us often sleeps and works in Germany (We live in Austria).And now it's said that she's in the wrong country but she can't change the country.Can you help us/me with that?

  • Casual Listener
  • We made the Premium Family today and one of us often sleeps and works in Germany (We live in Austria). And now it's said that she's in the wrong country but she can't change the country. Can you h...
  • SergioDavid
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family - Address Confirmation

Recently, my account was reverted to a Free Spotify account after having received an email that asked me to verify my address within 7 days (the change happened within one day). And now I cannot re-verify my address as the link no longer works and re...

  • Newbie
  • ...erify my address as the link no longer works and re-directs me to the Spotify Family Purchase page.    Furthermore my housemate has sent me a new invite to join the Spotify Family plan t...
  • SergioDavid
  • Roadie
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't go back into my family plan

Help please, spotify did not send the confirmation email and now i don't have premium, he took me out of the family plan without a reason, someone know how i can't fix this? I check the **bleep** and everything but the email never arrived, l tried to...

  • Newbie
  • Help please, spotify did not send the confirmation email and now i don't have premium, he took me out of the family plan without a reason, someone know how i can't fix this? I check the **bleep** a...
  • SergioDavid
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Can't Join Spotify Family because I Didn't Put First and Last Name When I Registered

Hi, I want to change my regular Premium to Spotify for Family with my siblings, but when they tried to add me, they couldn't because they needed to put my first and last name, which I don't remember adding when I first registered. I combined my first...

  • Newbie
  • Hi, I want to change my regular Premium to Spotify for Family with my siblings, but when they tried to add me, they couldn't because they needed to put my first and last name, which I don't r...
  • SergioDavid
  • Roadie
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Disappearance of Family Premium

Hello, My family and I have a Family Premium subscription for a few months. I was charged on May 15, but yesterday evening, our subscription was free. What should I do?

  • Newbie
  • Hello, My family and I have a Family Premium subscription for a few months. I was charged on May 15, but yesterday evening, our subscription was free. What should I do?
  • Bittencourt
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Several attempts to annex my wife to the family plan

PlanPremium Family since 09/12/2014CountryBefore Switzerland, now Mexico Devices(iPhone's, iPad's, Macbook's)Operating System(iOS , OSX) My Question or IssueMy wife has already tried several times to have an account through the link that I have sent ...

  • Casual Listener
  • Plan Premium Family since 09/12/2014 Country Before Switzerland, now Mexico   Devices (iPhone's, iPad's, Macbook's) Operating System (iOS , OSX)   My Question or Issue My wife h...
  • uj3bi4-0qh_i
  • Newbie
  • 558 Views
  • 3 replies
  • 0 likes
  • 558 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu not connecting

Hi, I have been trying to see when my payment is due and it will not let me get to it. After I finally resigned up, I tried connecting to my Hulu and I got the message in the picture. I do not have any Hulu Premium Network Add-ons, Hulu with Live TV,...

  • Newbie
  • Hi, I have been trying to see when my payment is due and it will not let me get to it. After I finally resigned up, I tried connecting to my Hulu and I got the message in the picture. I do not have a...
  • SergioDavid
  • Roadie
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't receive invitation e-mails for Spotofy Family

Hi There, I have Spotify premium via the family option. I try to include my mom among others, but whatever I do, she does not receive her invitation in her e-mail. I have experienced this issue before, forcing me to create a new e-mail address, just ...

  • Casual Listener
  • Hi There, I have Spotify premium via the family option. I try to include my mom among others, but whatever I do, she does not receive her invitation in her e-mail. I have experienced this issue b...
  • SergioDavid
  • Roadie
  • 785 Views
  • 1 replies
  • 0 likes
  • 785 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problemas con Plan Familiar Premium

Estuve revisando los threads que hay, y he encontrado que los dos grandes problemas que hay son:La funcionalidad de Verificación de Domicilio no es óptimaNo hay forma de verificar, o en su caso, cambiar la dirección de domicilio ingresada en una cuen...

  • Casual Listener
  • Estuve revisando los threads que hay, y he encontrado que los dos grandes problemas que hay son: La funcionalidad de Verificación de Domicilio no es óptima No hay forma de verificar, o en su caso,...
  • zolafisas
  • Casual Listener
  • 121742 Views
  • 252 replies
  • 69 likes
  • Premium
  • 121742 Views
  • 252 replies
  • 69 likes

How to leave a family when the owner is not responding

Hi, How do I unassociate my account from a spotify family? The account pages say the 'family owner' should do this, but we are currently not on speaking terms, and texts are not being answered.

  • Newbie
  •   Hi,   How do I unassociate my account from a spotify family? The account pages say the 'family owner' should do this, but we are currently not on speaking terms, and texts are not b...
  • user-removed
  • Not applicable
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Solved!! Öğrenci indirimi 2 kez ödeme alınması

Öğrenci indirimi için başvuru yaptım 20.02.2017 tarihinde 1 kez 6.99 ödeme çekilmiş olmasına rağmen premium üyeliği görüntüleyemedim mailime gelen link ile tekrar ödeme yaptım 2inci kez 7.14 tutarını çekti

  • Newbie
  • Öğrenci indirimi için başvuru yaptım 20.02.2017 tarihinde 1 kez 6.99 ödeme çekilmiş olmasına rağmen premium üyeliği görüntüleyemedim mailime gelen link ile tekrar ödeme yaptım 2inci kez 7.14 tutarını...
  • Krdlndrc
  • Newbie
  • 7926 Views
  • 52 replies
  • 1 likes
  • 7926 Views
  • 52 replies
  • 1 likes