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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20324 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179484 Views
32 replies
9 likes
Helloive sent my fella an invite for premium, when he clicks on the invite we get redirected to the Spotify page but there is nowhere for us to redeem the code. Can anyone help please?many thanks.
Hello ive sent my fella an invite for premium, when he clicks on the invite we get redirected to the Spotify page but there is nowhere for us to redeem the code. Can anyone help please? many...
Spotify Star
433 Views
1 replies
0 likes
I'm leaving my family Spotify Premium account. If I ask our admin to remove me, do I still keep my username, playlists etc etc? I understand the account will be downgraded to the 'free' one, but I will be upgrading to Premium again at some point.
I'm leaving my family Spotify Premium account. If I ask our admin to remove me, do I still keep my username, playlists etc etc? I understand the account will be downgraded to the 'free' one, but I w...
Community Legend
883 Views
1 replies
0 likes
For premium, what exactly is the difference between “downloading” and “saving” a song? I’ve seen some posts on here about this, but none have answered the question.
For premium, what exactly is the difference between “downloading” and “saving” a song? I’ve seen some posts on here about this, but none have answered the question.
Spotify
22605 Views
2 replies
0 likes
Plan Premium Family Country Malaysia My Question or Issue My account is under malaysia credit card. Although all of my family are staying in singapore but we still always go back malaysia. we are using the spotify account in singapore few month witho...
Plan Premium Family Country Malaysia My Question or Issue My account is under malaysia credit card. Although all of my family are staying in singapore b...
Spotify
1325 Views
2 replies
0 likes
All codes sent to add members but none work message says code is not valid contact customer services ? Have canceled & resent but still doesnt work very frustrating ! Please help !
All codes sent to add members but none work message says code is not valid contact customer services ? Have canceled & resent but still doesnt work very frustrating ! Please help !&n...
Spotify Star
376 Views
1 replies
0 likes
I have had premium for a couple months now, and today i upgraded to family so my mom, dad and sister could join my plan as well. My dad and sister were added just fine, but everytime I try to add my mother to the plan i get an error 600. I have tried...
I have had premium for a couple months now, and today i upgraded to family so my mom, dad and sister could join my plan as well. My dad and sister were added just fine, but everytime I try to add m...
Spotify Star
446 Views
1 replies
0 likes
Hi everybody,I have premium family and send invitations to family members. They received the "Spotify family invitation mail". When they click on: "Use this site to register" they either:enter in my administrator account where they can not open-up th...
Hi everybody, I have premium family and send invitations to family members. They received the "Spotify family invitation mail". When they click on: "Use this site to register" they either: enter i...
Spotify Star
455 Views
1 replies
0 likes
When i got email with invititation from my BF(we're living together). Pressing invitation filling form, and then red error "You can not join this plan Premium for family."I am asking why?
When i got email with invititation from my BF(we're living together). Pressing invitation filling form, and then red error "You can not join this plan Premium for family." I am asking why?
Spotify Star
343 Views
1 replies
0 likes
PlanPremium FamilyCountry MalaysiaDeviceIphone 6s, Samsung Galaxy Note 5, iPhone XOperating SystemiOS 11 and Android 7.11 My Question or Issue I forgot my house address and i can't add my brother into my family account. Please help me out thanks !
Plan Premium Family Country Malaysia Device Iphone 6s, Samsung Galaxy Note 5, iPhone X Operating System iOS 11 and Android 7.11 My Question or Issue I forgot my h...
Spotify Star
865 Views
1 replies
0 likes
PlanPremium Family (at least, it used to be Premium Family)CountryIndonesia My Question or IssueGreetings! I just got downgraded from Premium Family to Spotify Free because I didn't have the chance to verify my account. Spotify initially gave me 7 da...
Plan Premium Family (at least, it used to be Premium Family) Country Indonesia My Question or Issue Greetings! I just got downgraded from Premium Family to S...
Roadie
717 Views
1 replies
0 likes
PlanPremiumCountry Dominican RepublocDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or Issue I have a Premium account and I want to change it to a Family Premium one. Will it change from one to another or will both be charged?
...t to a Family Premium one. Will it change from one to another or will both be charged?
Casual Listener
1291 Views
2 replies
0 likes
PlanPremium/familyCountry Uk/USOperating SystemIphoneX ios11.4.1 My Question or Issue Moved from US to uk, changed payment method. Tried to change the address and did halfway through. Now I have Country UK but US post code that I can’t change. Theref...
Plan Premium/family Country Uk/US Operating System IphoneX ios11.4.1 My Question or Issue Moved from US to uk, changed payment method. Tried to change the a...
Community Legend
401 Views
1 replies
0 likes
My Question or Issue hi myself and 5 of my friends began renting a house and decided to activate a family plan the issue I’m having is we are all active on the family plan yet each of the other 5 members are still being charged for their account indi...
My Question or Issue hi myself and 5 of my friends began renting a house and decided to activate a family plan the issue I’m having is we are all a...
Community Legend
431 Views
1 replies
0 likes
PlanPremium (Family)CountrySingapore My Question or IssueAwhile back, I added my parents into Spotify under my family premium account. They keyed in the correct address but eventually got kicked out. Now I'm trying to add them back in but they can't....
Plan Premium (Family) Country Singapore My Question or Issue Awhile back, I added my parents into Spotify under my family premium account. They keyed in the correct address but e...
Spotify Star
759 Views
1 replies
0 likes
Hi! I am having trouble joining the familiy premium account. I have received the invitation email multiple time and tiped in all the right information but as soon as I click the ok button I get the notification that I cannot join the family account. ...
...utton I get the notification that I cannot join the family account. Does anyone know how to fix this?
Spotify Star
1228 Views
4 replies
0 likes
Ik ben uitgenodigd om **bleep** te nemen aan een family account van spotify premium. Echter ontvang ik geen uitnodigingsmail.-ik heb al bij de ongewenste en spammails gekeken.-de uitnodiging is al een aantal keren opnieuw verzonden.-de uitnodiging is...
Ik ben uitgenodigd om **bleep** te nemen aan een family account van spotify premium. Echter ontvang ik geen uitnodigingsmail. -ik heb al bij de ongewenste en spammails gekeken. -de uitnodiging is a...
Roadie
650 Views
1 replies
0 likes
PlanPremiumCountryUnited States DeviceallOperating Systemall My Question or Issue Family Premium kicked an account off that resides in my household. When trying to reinvite them to the plan, it won't allow them to add their account. Please advise.
Plan Premium Country United States Device all Operating System all My Question or Issue Family Premium kicked an account off that resides in my household. W...
Roadie
1492 Views
1 replies
0 likes
PlanFree/PremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue My partner shifted from using a solo subscription to a family subscription because i was intrested in using the platform. However i am not recieving the invite mail.I hav...
Plan Free/Premium Country Device PC Operating System Windows 10 My Question or Issue My partner shifted from using a solo subscription to a family subscription b...
Spotify Star
1524 Views
1 replies
0 likes
I have a Family plan in Austria, where I had my family as "sub accounts". After I replaced my credit card, all my family members got messages saying their address couldn't be verified. I live in the same place for 4 years, I doubt that Spotify has my...
I have a Family plan in Austria, where I had my family as "sub accounts". After I replaced my credit card, all my family members got messages saying their address couldn't be verified. I...
Spotify Star
859 Views
1 replies
0 likes
PlanFreeCountry UK Device Operating SystemAndroid Oreo My Question or IssueHi I have paid for Family Premium through my PayPal on 26th July but it still says waiting for Spotify to authorise. Can you advise me on how long it usually takes? Thank you.
Plan Free Country UK Device Operating System Android Oreo My Question or Issue Hi I have paid for Family Premium through my PayPal on 26th July but it still s...
Spotify Star
446 Views
3 replies
0 likes
