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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20264 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179320 Views
32 replies
9 likes
Hola me he pasado a Premium, quisiera importar mis Playlist. Cómo lo hago?Soy el usuario 1155737190Gràcias.
Hola me he pasado a Premium, quisiera importar mis Playlist. Cómo lo hago? Soy el usuario 1155737190 Gràcias.
Roadie
455 Views
1 replies
0 likes
PlanPremiumCountry SpainDeviceiPhone 8Operating SystemiOS My Question or IssueHello,After activating Familiar premium account, I have send 2 invitations. One of them is working properly. However after trying to do it several times to other person she...
Plan Premium Country Spain Device iPhone 8 Operating System iOS My Question or Issue Hello, After activating Familiar premium account, I have send 2 invitations. One of them i...
Roadie
372 Views
1 replies
0 likes
PlanFree/PremiumCountryGermanyDevice Operating System My Question or IssueHi everyone,I recently got out of one Sotify Family account to join another one (some changes in the Family, all normal so far). I also got the registration mail, filled out th...
Plan Free/Premium Country Germany Device Operating System My Question or Issue Hi everyone, I recently got out of one Sotify Family account to join another one (some c...
Roadie
565 Views
1 replies
0 likes
Hello,I have problem to add a new credit card in my user to pay spotify premium. My bank changed my C.card so when i want to update the information in the spotify page shows me "an error has occurred in the payment", so i call to my bank and visa ask...
Hello, I have problem to add a new credit card in my user to pay spotify premium. My bank changed my C.card so when i want to update the information in the spotify page shows me "an error has occurr...
Roadie
814 Views
3 replies
0 likes
PlanPremiumCountryBrazilDeviceAnyOperating SystemAndroid Nougat, Windows 10, etc. My Question or IssueI'm trying to add my mother (an old lady) to my family plan, but despite filling every form item (I filled them about 10 times now), I just get a me...
Plan Premium Country Brazil Device Any Operating System Android Nougat, Windows 10, etc. My Question or Issue I'm trying to add my mother (an old lady) to my family plan, but d...
Casual Listener
1085 Views
2 replies
0 likes
PlanPremiumItaly DeviceSamsung S8Operating SystemAndroid My Question or Issue I just acquired a premium family account but my library contains album that my daughter selected. Is it possible to have different libraries?
Plan Premium Italy Device Samsung S8 Operating System Android My Question or Issue I just acquired a premium family account but my library contains album that m...
Regular
3100 Views
1 replies
0 likes
Welcome to the family accept invitation email ask for user/pass when clicking on accpet invitation. I am not able to activate my family members.If I enter my main (owner) user/pass I am able to login but nothing happen. New member still not active......
Welcome to the family accept invitation email ask for user/pass when clicking on accpet invitation. I am not able to activate my family members. If I enter my main (owner) user/pass I am able to l...
Spotify Star
444 Views
1 replies
0 likes
Hola, tengo una cuenta premium individual y quiero cambiar al plan familiar, pero ya pagué por adelantado el año en mi plan individual. Cómo puedo hacer para que se considere el pago adelantado que ya hice como parte del pago familar al que quiero ca...
Hola, tengo una cuenta premium individual y quiero cambiar al plan familiar, pero ya pagué por adelantado el año en mi plan individual. Cómo puedo hacer para que se considere el pago adelantado que y...
Roadie
529 Views
1 replies
0 likes
Plan Free/Premium Country Malaysia My Question or Issue Hi, I subscribed for family plan and month subscription fee is RM22.40. However, I was charged RM22.62 monthly. May I know why is it like that?
Plan Free/Premium Country Malaysia My Question or Issue Hi, I subscribed for family plan and month subscription fee is RM22.40. However, I was charged RM22.62 monthly....
Roadie
2296 Views
3 replies
0 likes
no Tenía salgo en la tarjeta para pagarlo, la cargue y fui a actualizar el pago y me da error, ya hice todo lo que indica spotify, hasta me di de baja para poder volver a suscribirme, y tampoco funcionó. Alguien que me dé una solución? Ya que lo util...
no Tenía salgo en la tarjeta para pagarlo, la cargue y fui a actualizar el pago y me da error, ya hice todo lo que indica spotify, hasta me di de baja para poder volver a suscribirme, y tampoco funci...
Roadie
841 Views
1 replies
1 likes
PremiumCountry Netherlands Devicemacbook/iphone XOperating SystemiOS 10 My Question or IssueI'm having a premium abbonement, but now my parents also want spotify, so i would like to go for a family premium abbonement. but, at the end of last year, i ...
...potify, so i would like to go for a family premium abbonement. but, at the end of last year, i got a discount/sale; i paid the whole year in advance so i had to pay less in total. this means i d...
Roadie
742 Views
1 replies
0 likes
The spotify says that i can not ne able to enter in a family account, but i live in the same place as the owner of the plan.
The spotify says that i can not ne able to enter in a family account, but i live in the same place as the owner of the plan.
Music Fan
403 Views
2 replies
0 likes
hoy me llego un mensaje de spotify pidiendome que verificara una de las cuentas de mi flan familiar el cual administro, al verificar cual cuenta era la que me pedia que verificara el error al no tener opciones de solucion, lo borre y lo volvi a invit...
hoy me llego un mensaje de spotify pidiendome que verificara una de las cuentas de mi flan familiar el cual administro, al verificar cual cuenta era la que me pedia que verificara el error al n...
Newbie
977 Views
2 replies
0 likes
My Question or Issue Since 5 months i'm living abroad, where spotify can't be used. Although i could use my spotify account with premium the whole time during my stay without any problems. Until today. I can't login anymore and it says that i'm situa...
My Question or Issue Since 5 months i'm living abroad, where spotify can't be used. Although i could use my spotify account with premium the whole time during my stay without any problems. U...
Spotify Star
411 Views
1 replies
0 likes
PlanFamilyCountry UKDeviceIPhone 7 and Android phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a spotify family account. I invited my son who has received the invitation. He has set up his own spotify free acco...
Plan Family Country UK Device IPhone 7 and Android phone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a spotify family account.&n...
Roadie
858 Views
1 replies
2 likes
PlanPremiumCountry BrasilDeviceSamgung J5Operating System Android I can not put my family members in the plan, I send the invitation, but when my child tries to register the invitation, another owner appears in the premium account. I ask for help to ...
Plan Premium Country Brasil Device Samgung J5 Operating System Android I can not put my family members in the plan, I send the invitation, but when my c...
Spotify Star
434 Views
1 replies
0 likes
PlanPremium (family pack)Country BelgiumDeviceIPhone 7Operating SystemiOS 11.4.1My Question or Issue My roommates and I started the family pack a few weeks ago and they all have received the e-mail/invite for the family pack and I didn’t. I tried all...
Plan Premium (family pack) Country Belgium Device IPhone 7 Operating System iOS 11.4.1 My Question or Issue My roommates and I started the family pack a few weeks ago and they a...
Roadie
639 Views
1 replies
0 likes
PlanPremiumCountry PhilippinesDeviceiPhone 6+Operating SystemiOS11 My Question or Issue Earlier today, I received an email from Spotify welcoming me to the Premium Family and that I could send out invites to members of my household. I then send one t...
...remium Family and that I could send out invites to members of my household. I then send one to my sister. She afterwards asked me, why does it says another person's name (Carlos Gutierrez) as the o...
Community Legend
410 Views
1 replies
0 likes
Boa Tarde, Então tenho plano familiar inclusive pague este mes e recebi o recibo, mas no app diz que nao tem o premium e no meu perfil inclusive tamém parece que nao tenho premium. Como fazer para eles reconhecerem o pagamento??
Boa Tarde, Então tenho plano familiar inclusive pague este mes e recebi o recibo, mas no app diz que nao tem o premium e no meu perfil inclusive tamém parece que nao tenho premium. Como fazer ...
Newbie
371 Views
2 replies
0 likes
is it possible to use the same PayPal for another Family Subscription?
is it possible to use the same PayPal for another Family Subscription?
Community Legend
549 Views
1 replies
0 likes
