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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 147140 Views
  • 32 replies
  • 8 likes
  • 147140 Views
  • 32 replies
  • 8 likes

Premium for Family in Israel

Hi,Any idea when Premium for Family is expected in Israel?I'm with Apple and would really like to move to Spotify, but would like to use the family account and not several standard. Thanks!

  • Newbie
  • Hi, Any idea when Premium for Family is expected in Israel? I'm with Apple and would really like to move to Spotify, but would like to use the family account and not several standard. &n...
  • nisim
  • Newbie
  • 312 Views
  • 2 replies
  • 2 likes
  • 312 Views
  • 2 replies
  • 2 likes

Discount Family Subscriptions!

Ich habe neu das Family Premium erstellt. Da meine Freunde noch kein Spotify Konto haben, habe ich sie per Email dazu eingeladen. Sie haben die MAil erhalte mit dem Einladungscode, jedocj können sie sich trotzdem nicht anmelden. Woran liegt das?

  • Casual Listener
  • Ich habe neu das Family Premium erstellt. Da meine Freunde noch kein Spotify Konto haben, habe ich sie per Email dazu eingeladen. Sie haben die MAil erhalte mit dem Einladungscode, jedocj können s...
  • 9sqycocdarp01b0
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Türkiye İçin Öğrenci İndirimi Sorunu

Öğrenci indiriminden yararlanmak için gereken her şeyi yaptım. Paranız premium olunca çekilecek dediler bir kaç saat sonra çekilmiş ama hesap premium olmamış. Dalga geçicekseniz mail atıp bildirin. Ne olacağıno bilmeden salak gibi bekliyoruz.

  • Newbie
  • Öğrenci indiriminden yararlanmak için gereken her şeyi yaptım. Paranız premium olunca çekilecek dediler bir kaç saat sonra çekilmiş ama hesap premium olmamış. Dalga geçicekseniz mail atıp bildirin. N...
  • st_erdogan
  • Newbie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems using Family account

Today I was “kicked out” from family account (the only one in Family group) saying that my address wasn’t verifiable. I was sent another invitation but with no luck: always “cannot join family account”. Can someone help me? Thanks

  • Newbie
  • Today I was “kicked out” from family account  (the only one in Family group) saying that my address wasn’t verifiable. I was sent another invitation but with no luck: always “cannot join family...
  • soxviola
  • Newbie
  • 346 Views
  • 4 replies
  • 0 likes
  • 346 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can’t activate free trial

I was supposed to activate my free trial but it was asking me to fill in a “paying option”. I dont have my credit card right now so i went for the “mobile payment”. I fill in the P15 for one day and I thought it will activate the free trial already. ...

  • Newbie
  • I was supposed to activate my free trial but it was asking me to fill in a “paying option”. I dont have my credit card right now so i went for the “mobile payment”. I fill in the P15 for one day and ...
  • Alfredo
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Para iadesi

Merhaba yanlışlıkla öğrenci olarak alım yaptım sayfayı geri aldığımda ödeme gerçekleşmişti.Nasıl iptal edebilirim ödemeyi ?

  • Newbie
  • Merhaba yanlışlıkla öğrenci olarak alım yaptım sayfayı geri aldığımda ödeme gerçekleşmişti.Nasıl iptal edebilirim ödemeyi ?
  • Egeyy
  • Newbie
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan Fmailiar Premium

Disculpen, ya hace 7 dias confirme mi cuenta en spotify y de igual manera se me quitó la opcion de cuenta spotify premium yo confirme con el link que me enviaron al correo

  • Newbie
  • Disculpen, ya hace 7 dias confirme mi cuenta en spotify y de igual manera se me quitó la opcion de cuenta spotify premium yo confirme con el link que me enviaron al correo
  • SergioDavid
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • Plan Familiar Premium
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution family, my brother can't access

hi! I have premium family with my 3 brother since 2 month, today suddenly for one doesnt work and his email wasnt on the list amymore. I have send again the invite at the mail, but when he open it spotify say that he cant enter in family. the adress ...

  • Newbie
  • hi! I have premium family with my 3 brother since 2 month, today suddenly for one doesnt work and his email wasnt on the list amymore. I have send again the invite at the mail, but when he o...
  • SergioDavid
  • Roadie
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar una completa ESTAFA

¿Hola ustedes atienden a sus usuarios o se ríen de ellos?Tengo un plan familiar que estaba primero a mi nombre, luego echaron a toda mi familia, por lo que pagamos la cuota mensual desde el primer día de cobro que fue cuando los echaron y esperamos a...

  • Newbie
  • ¿Hola ustedes atienden a sus usuarios o se ríen de ellos? Tengo un plan familiar que estaba primero a mi nombre, luego echaron a toda mi familia, por lo que pagamos la cuota mensual desde el primer ...
  • SergioDavid
  • Roadie
  • 486 Views
  • 1 replies
  • 3 likes
  • 486 Views
  • 1 replies
  • 3 likes

Superuser Contribution Automatic switch from premium to free

Hello, i have an issue: i subscribed for a premium family, but my account automatically turned free. how could I contact Spotify to have a premium account again ?!

  • Newbie
  • Hello,   i have an issue: i subscribed for a premium family, but my account automatically turned free.   how could I contact Spotify to have a premium account again ?!
  • SergioDavid
  • Roadie
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify family problems

My dad is trying to subscribe the spotify family account but everytime when he tries to buy it there comes an error saying that he has a wrong paying country. The country settings are right on his account and he has tried to log in in different accou...

  • Newbie
  • My dad is trying to subscribe the spotify family account but everytime when he tries to buy it there comes an error saying that he has a wrong paying country. The country settings are right on his a...
  • SergioDavid
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Limite de downloads

Ola por favor tire uma duvida meu limite de downloads atingio 3.330 +- e so tenho em um dispositivo no meu celular so uma conta !! Mas no contrato esta 9.999 o quevesta errado ??? Att, Other

  • Newbie
  • Ola por favor tire uma duvida meu limite de downloads atingio 3.330 +- e so tenho em um dispositivo no meu celular so uma conta !! Mas no contrato esta 9.999 o quevesta errado ??? Att, Other
  • Bittencourt
  • Spotify Star
  • 1201 Views
  • 1 replies
  • 0 likes
  • 1201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching to family plan

I currently pay for a premium plan, but my family is starting a family plan and I was invited to join. When I tried to confirm the invite it would not let me. It is telling me I can;t join the plan.

  • Newbie
  • I currently pay for a premium plan, but my family is starting a family plan and I was invited to join. When I tried to confirm the invite it would not let me. It is telling me I can;t join the plan.
  • SergioDavid
  • Roadie
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sacó de sesión premium familiar

Uso mi plan familiar premium, le envié la invitación a mi esposo y todo bien, lo pudo utilizar bien, pero a los días le llegó el e-mail de verificación de la cuenta y al hacerlo le envió u a pantalla que le dijo había sido exitosa la verificación y a...

  • Newbie
  • Uso mi plan familiar premium, le envié la invitación a mi esposo y todo bien, lo pudo utilizar bien, pero a los días le llegó el e-mail de verificación de la cuenta y al hacerlo le envió u a pantalla...
  • SergioDavid
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Türkiye Ödeme alındı fakat sorun çözülmedi

İyi günler, Spotify uygulamasını öğrenci indiriminden yararlanarak kullanıyorum. Öğrenci olduğuma dair tekrar belge istenildi ve ben de öğrenci belgemi gönderdim. Dün itibariyle de bu durum doğrulandı. Fakat 3 gün önce ödeme yapmış olmama rağmen hesa...

  • Newbie
  • İyi günler, Spotify uygulamasını öğrenci indiriminden yararlanarak kullanıyorum. Öğrenci olduğuma dair tekrar belge istenildi ve ben de öğrenci belgemi gönderdim. Dün itibariyle de bu durum doğruland...
  • SergioDavid
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution kicked out

Hello I come here with a problem, my father got kicked out of our premium family account because he didn't verify the adress in time (as a matter of fact he didn't even received an email or a notification about it). Now when I try to add him back he ...

  • Newbie
  • Hello I come here with a problem, my father got kicked out of our premium family account because he didn't verify the adress in time (as a matter of fact he didn't even received an email or a n...
  • SergioDavid
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Salah pencet

Jadi saya tadi mau memberikan spotify penawaran mahasiswa, selain itu saya sudah memasukan informasi kartu, dan sudah mahal biaya sebesar Rp.24.990 yang terpotong dari saldo kartu saya, lalu saat saya di minta keterangan mengenai mahasiswa, saya tida...

  • Newbie
  • Jadi saya tadi mau memberikan spotify penawaran mahasiswa, selain itu saya sudah memasukan informasi kartu, dan sudah mahal biaya sebesar Rp.24.990 yang terpotong dari saldo kartu saya, lalu saat say...
  • SergioDavid
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarif étudiant contrat pro île de La Réunion

Bonjour,J'habite à l'île de la Réunion et je prépare une licence en contrat de professionnalisation. Est-ce que je peux bénéficier de l'offre étudiante ?

  • Newbie
  • Bonjour, J'habite à l'île de la Réunion et je prépare une licence en contrat de professionnalisation. Est-ce que je peux bénéficier de l'offre étudiante ?
  • SergioDavid
  • Roadie
  • 817 Views
  • 1 replies
  • 0 likes
  • Etudiant
  • 817 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium account

I started a family premium account a 2-3 months ago for a year and now i have again the free account? How is this possible and what can i do?

  • Newbie
  • I started a family premium account a 2-3 months ago for a year and now i have again the free account? How is this possible and what can i do?
  • SergioDavid
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribtion - period duration

Hi Can someone please tell me..... If I choose to change my Premium account til Family - Will I then only be able to change back (if I regret) after 12 months? And what if one of the users, after a longer period, wants to create their own Premium acc...

  • Newbie
  • Hi 🙂 Can someone please tell me..... If I choose to change my Premium account til Family - Will I then only be able to change back (if I regret) after 12 months?   And what if one of the u...
  • SergioDavid
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes