Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hola buenas tengo una duda , quiero comprar el plam familiar para mi familia pero nosotros no vivimos en la misma dirrecion , si en la misma ciudad , pero no vivimos juntos , cada uno tiene su **bleep** ya. porque lei que decia que todos deben vivir ...
PlanPremiumCountry - Finland DeviceSamsung galaxy s6Operating SystemAndroid 7.0 My Question or IssueHi Spotify,Me and my family have spotify premium family and have been using it for a while without issues. However today after a spotify update I was ...
PlanPremiumCountryIndonesiaDeviceiPhone 6Operating SystemMy Question or IssueI didn't verify my address within 5 days because I was on a vacation. From the email I got it was supposed to give me a week to verify my adress, but on 28th May my spotify ...
Since my search in the Community came up empty I'm posting this here. I access my premium account almost daily on iphone se so why did my downloaded albums disappear? Spotify Help states, you have to access Spotify at least once a month. I have a 1 y...
Hi one question my code on the backsite of my gift card is about little bit harder sliding from my nails barely readable and i cant see him, only the first three and last two letters. Can the code sends when I written the Barcodes in here?
I have Spotify premium family and we all have separate usernames and emails. Nevertheless, if I am listening via Bluetooth on our speaker and my wife is across town listening in the car her music takes over the Bose speaker in the house or my car if ...
Öğrenci olduğum ve ödemem kabul edildiği halde hala premium değilim
I have the same problem. Only have a 2 family members registered. Works fine and suddenly they have both been moved to FREE account and no longer in my family and if I send an invite to them, it rejects it and says they can’t join my account. VERY an...
Mi pareja me ha invitado vía email a la suscripción familiar, entro en mi perfil con el enlace de la invitación, pongo mis datos la dirección de nuestro domicilio y al verificar sale cancelada la petición.
Just upgraded to family Spotify, husband shared my playlist so I could acces on my new account, I’ve followed the playlist and clicked the available offline button but says need to upgrade for this option ?
Merhabalar, ben öğrenci üyeliği kullanıyorum ve ödemelerim her ayın 9'unda otomatik olarak 6.99 lira ödeniyor, fakat 27 sinde 13.99 lira olarak zamansız ve fazla olarak çekilmiş bir faturam var iadesini istiyorum ya da neden çekildiğini öğrenmek isti...
Ik heb min gister avond aangemeld voor spotify family.ik kan wel familie uitnodigen, maar als zij de mail accepteren krijgen ze een code maar kunnen er voor de rest niks mee.mijn account staat nog steeds op premium!weet iemand misschien wat meer?
Hello to everyone,after my account got upgraded from Premium, which expired on 05/04/2108, to Premium for Family on 03/29/2018, today 05/04/2018 they charged me € 9.99 for the older premium subscription. In managing of the account in the web page it'...
Hallo, ich habe eine Frage bzgl. des 60 Tage Spotify Premium Free Abos.Ich habe dieses vor ca. 1 Woche abgeschlossen und kann dieses auch nutzen. Jetzt habe ich aber die Chance einem neuen Spotify Premium Family Account beizutreten. Kann man mit Spot...
hiçbir kontak numarası yok ! hiçbir iletisim adresi mail adresi yok ! paranızı cekıyorlar ancak premium vermıyorlar hırsız **bleep** cocukları hesabımdan ögrencı ıcın para cektıler ciddi anlamda DOLANDIRICILIK ! HESABIMDAN PARA CEKILMICEK DENILDI AMA...
Bu aralar birkaç defa ev değiştirdik. Hangi adreste aile premium yaptigimi hatirlamiyorum ve aileye yeni kisi ekleyemiyorum adres hatasi diyip atiyor. Adresimi nereden gorebilirim?
so the family subscription must be for those living at the same address i do not understand how this works but iam interested in getting a family subscription for myself and 2 daughters. my daughters do not live together and i do not live with either...
I have Spotify family, and multiple devices registered under "my connect". When one of us runs it, it steals the connection from the other person. The devices include an iPhone, Macbook, and Echo. Can we remove them from myConnect or make Spotify sma...
PlanFree/PremiumCountry Turkey My Question or Issue I got SheerID verification mail but the verification link doesn't work, as in the attachment spotify page says "This page no longer exist."The payment is done, student verification is done but i am ...
PlanPremium FamilyCountry EnglandDeviceiPhone SEOperating Systemios 11.3.1 My Question or Issue My spotify premium has vanished after updating the app recently and i don’t know what to do? My mum pays for spotify family and she says she hasn’t stoppe...