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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150993 Views
  • 32 replies
  • 9 likes
  • 150993 Views
  • 32 replies
  • 9 likes

Solved!! Removed from Premium for family

They say that they can’t verify my addres, I live with my sister and her account works fine. What should I do?

  • Newbie
  • They say that they can’t verify my addres, I live with my sister and her account works fine. What should I do? 
  • Bittencourt
  • Spotify Star
  • 993 Views
  • 1 replies
  • 0 likes
  • 993 Views
  • 1 replies
  • 0 likes

no puedo meter al plan a un miembro de mi familia

despues de mandarle el correo el acepta la invitacion y no me manda al formulario como con mi otro familiar ya intente meterlo con varias cuentas y con ninguna me manda al formulario para aceptar y que se una

  • Newbie
  • despues de mandarle el correo el acepta la invitacion y no me manda al formulario como con mi otro familiar ya intente meterlo con varias cuentas y con ninguna me manda al formulario para aceptar y q...
  • Bryan11ecua
  • Newbie
  • 664 Views
  • 5 replies
  • 0 likes
  • 664 Views
  • 5 replies
  • 0 likes

Wollte Premium Family abschliessen aber nur Premium erhalten!

Hallo, ich habe vor ca. 1 Stunde einen für mich ganz neuen Account aber einen Premium Family Account abgeschlossen und wollte nun Familienmitglieder einladen. Es stellt sich nun heraus, dass bei meinem Konto nur ein Premium Vertrag abgeschlossen wurd...

  • Casual Listener
  • Hallo,   ich habe vor ca. 1 Stunde einen für mich ganz neuen Account aber einen Premium Family Account abgeschlossen und wollte nun Familienmitglieder einladen. Es stellt sich nun heraus, d...
  • Luke
  • Spotify Star
  • 584 Views
  • 3 replies
  • 0 likes
  • 584 Views
  • 3 replies
  • 0 likes

Family member can't join

Hello,I am having issues while connecting my family member. She is trying to add herself via the invitation email, but the system won't allow her to add to the family subscription even though she definitely puts a correct address. What should I do? T...

  • Newbie
  • Hello, I am having issues while connecting my family member. She is trying to add herself via the invitation email, but the system won't allow her to add to the family subscription even though she d...
  • alvarogdcastro
  • Casual Listener
  • 1370 Views
  • 10 replies
  • 3 likes
  • 1370 Views
  • 10 replies
  • 3 likes

You're unable to join this Family plan.

Hi, I am not able to join my husbands family plan. I always get the message: You're unable to join this Family plan. Yet, to test if this works with someone else he invited a friend of his and he was able to join. It is pretty ridiculous if family me...

  • Casual Listener
  • Hi,   I am not able to join my husbands family plan. I always get the message: You're unable to join this Family plan.   Yet, to test if this works with someone else he invited a f...
  • Eumin
  • Newbie
  • 954 Views
  • 1 replies
  • 1 likes
  • Family Plan
  • 954 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family account interferes with my own

About two months ago I upgraded from my premium account to a family deal since my parents got new multiroom speaker, and therefore where in need for a good music streaming service. I personally created two new accounts for my parents and send both th...

  • Newbie
  • About two months ago I upgraded from my premium account to a family deal since my parents got new multiroom speaker, and therefore where in need for a good music streaming service.    I p...
  • Alfredo
  • Roadie
  • 979 Views
  • 1 replies
  • 2 likes
  • 979 Views
  • 1 replies
  • 2 likes

Superuser Contribution Premium invite not working, invite not sending

I have premium and I try to invite my daughter. Email does not send. I cancel it and re-invite and it does not send.she has checked junk mail. It just isn’t working.

  • Newbie
  • I have premium and I try to invite my daughter. Email does not send. I cancel it and re-invite and it does not send. she has checked junk mail. It just isn’t working.
  • Alfredo
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family

Hello I've encountered a problem I can't solve. I was in a Family plan and received an e-mail to confirm my address and I completed it but I fear that my phone's reception was low and didn't send it to Spotify's services so I was kicked out of the Fa...

  • Newbie
  • Hello  I've encountered a problem I can't solve. I was in a Family plan and received an e-mail to confirm my address and I completed it but I fear that my phone's reception was low and didn't s...
  • Alfredo
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Plano familia problema estranho

tenho o plano família em dia, porem nessa tarde os agregados ao plano tentaram usa-lo e não conseguiram, e quando entrei no gerenciador de família não constava nenhum membro, tentei adiciona-los novamente mas consto que não era possível. como posso f...

  • Newbie
  • tenho o plano família em dia, porem nessa tarde os agregados ao plano tentaram usa-lo e não conseguiram, e quando entrei no gerenciador de família não constava nenhum membro, tentei adiciona-los nova...
  • Bittencourt
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Problema com plano familiar

Olá, me tiraram do plano família, sendo que moro no mesmo local do titular, ele está com o mesmo CEP que eu e com a conta funcionando normalmente. Gostariam que me ajudassem a resolver esse problema.

  • Newbie
  • Olá, me tiraram do plano família, sendo que moro no mesmo local do titular, ele está com o mesmo CEP que eu e com a conta funcionando normalmente. Gostariam que me ajudassem a resolver esse problema.
  • Bittencourt
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

You can't join this family plan

Hi, WHY CAN'T I JOIN A FAMILY PLAN?!I've got the invitation, tried to accept it but there was some red box saying that I can't join itThen I tried with another email adress but still not workingCan I contact a spotify agent??? Don't want to pay my mo...

  • Casual Listener
  • Hi,  WHY CAN'T I JOIN A FAMILY PLAN?! I've got the invitation, tried to accept it but there was some red box saying that I can't join it Then I tried with another email adress but still not w...
  • Bittencourt
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Problema com plano familiar.

Olá , divido o plano familiar com minha mãe e meu irmão , ambos tiveram problemas e foram removidos dizendo não estar na mesma casa sendo que todos moramos juntos e cadastramos o mesmo endereçoemail do adm:*snip*email dos membros:*snip**snip*

  • Newbie
  • Olá , divido o plano familiar com minha mãe e meu irmão , ambos tiveram problemas e foram removidos dizendo não estar na mesma casa sendo que todos moramos juntos e cadastramos o mesmo endereço em...
  • Bittencourt
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Your account is already in use somewhere else

I have an premium family account, which is shared between me and two other people. But today when I wanted to listen to music, I got a notification that I can't play music since it is being played somewhere else. I have already logged in and out, but...

  • Casual Listener
  • I have an premium family account, which is shared between me and two other people. But today when I wanted to listen to music, I got a notification that I can't play music since it is being played s...
  • jacobienruys
  • Newbie
  • 767 Views
  • 4 replies
  • 0 likes
  • 767 Views
  • 4 replies
  • 0 likes

Re-add Mom and Dad to Family plan

Hey guys, Requesting for your help. Lately there had been emails sent to Family plan subscription members asking them to confirm their addresses in a span of a month. Failure to do so would mean they will be removed from the Family plan. My mom and d...

  • Newbie
  • Hey guys,   Requesting for your help. Lately there had been emails sent to Family plan subscription members asking them to confirm their addresses in a span of a month. Failure to do so w...
  • Maxim
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Unable to join family subscription after multiple attempts!!!

Hi there, I live under the same roof as my Father who bought the Spotify family to share and have been invited by him to join the premium subscription. After keying in details, it said that I am unable to join. please help!!! We live in the same addr...

  • Newbie
  • Hi there,   I live under the same roof as my Father who bought the Spotify family to share and have been invited by him to join the premium subscription. After keying in details, it said t...
  • Maxim
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Spotify family

I have a Swedish phone and have recently signed up for a family account. My girlfriend has a danish phone and cannot connect to the family account although we live together. Does anyone know how to solve this?

  • Newbie
  • I have a Swedish phone and have recently signed up for a family account. My girlfriend has a danish phone and cannot connect to the family account although we live together. Does anyone know how to s...
  • Maxim
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family member not receiving email invitation

There seems to big a problem with receiving the e-mail invitation. I tried adding my daughter to our family account by sending her an e-mail invitation. Unfortunately, she has not received the e-mail. Also checked the spam folder, which was empty. I ...

  • Newbie
  • There seems to big a problem with receiving the e-mail invitation. I tried adding my daughter to our family account by sending her an e-mail invitation. Unfortunately, she has not received the e-m...
  • jordanalana
  • Newbie
  • 435 Views
  • 2 replies
  • 1 likes
  • 435 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Öğrenci Olduğum Doğrulanmıyor

Merhabalar.Mersin Üniversitesi 2. sınıf öğrencisiyim. Öğrenciler için premium üyelik satın aldım. Ücret hesabımdan aldındı. Kimlik kartımı ve ders programımı doğrulamak amacı ile gönderdim. Ancak kaç kez göndermeme rağmen hesabım bir türlü onaylanmıy...

  • Casual Listener
  • Merhabalar. Mersin Üniversitesi 2. sınıf öğrencisiyim. Öğrenciler için premium üyelik satın aldım. Ücret hesabımdan aldındı. Kimlik kartımı ve ders programımı doğrulamak amacı ile gönderdim. Ancak k...
  • oopsidex
  • Casual Listener
  • 3283 Views
  • 6 replies
  • 0 likes
  • 3283 Views
  • 6 replies
  • 0 likes

no puedo entrar al plan familiar

Hola, me agregaron al plan familiar, pero tengo problemas para actualizar esa informacion, y llevo una semana sin poder entrar con premium ayuda porfavor

  • Newbie
  • Hola, me agregaron al plan familiar, pero tengo problemas para actualizar esa informacion, y llevo una semana sin poder entrar con premium ayuda porfavor
  • sandratilano
  • Newbie
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Rimosso membri dalla famiglia

Ha rimosso i membri della famiglia e non so perchè

  • Newbie
  • Ha rimosso i membri della famiglia e non so perchè
  • frez_
  • Newbie
  • 356 Views
  • 1 replies
  • 1 likes
  • 356 Views
  • 1 replies
  • 1 likes