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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 136597 Views
  • 32 replies
  • 8 likes
  • 136597 Views
  • 32 replies
  • 8 likes

Family member doesn’t get invite

My daughter does not receive the invite I send to her e-mail. The other three members of our family received invite to Premium Family except her. I have tried several times and she has checked all the folders..Any ideas?

  • Newbie
  • My daughter does not receive the invite I send to her e-mail. The other three members of our family received invite to Premium Family except her. I have tried several times and she has checked all t...
  • BAdrianD
  • Newbie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Offline devices and Premium Family

HiDoes Premium Family allow up to 5 devices offline (at the same time) and more than one device online (at the same time)?

  • Newbie
  • Hi Does Premium Family allow up to 5 devices offline (at the same time) and more than one device online (at the same time)?  
  • phan_times
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Added family member on Premium Family but she is still on Spotify Free

Hello Spotify Community - I have Premium Spotify (Android), added my wife (Apple) through the directions (sending invite) to her email address. Yes, we live at the same address.She went to her email, clicked on the recieve invite, but instead of a re...

  • Visitor
  • ...hen, it told her she was added to the Premium Family on both her iPad and iPhone. When she plays Spotify, it also tells me she is active in my account too.   However, she still gets the c...
  • user-removed
  • Not applicable
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Solved!! family

I live far from my family, but we wanted to buy the application in the "family" version, but since it says that it has to have the same address, I'm left with doubts ... does anyone know if I can buy or have a problem?

  • Newbie
  • I live far from my family, but we wanted to buy the application in the "family" version, but since it says that it has to have the same address, I'm left with doubts ... does anyone know if I can b...
  • Hangie
  • Regular
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Considering Family Plan but...

I am thinking about the family plan but have questions I haven’t found answer here to. I have several Amazon Echo Products, I would like my child to be able to play his playlist in his room while we listen to a different playlist in the rest of the h...

  • Newbie
  • I am thinking about the family plan but have questions I haven’t found answer here to. I have several Amazon Echo Products, I would like my child to be able to play his playlist in his room while w...
  • Hangie
  • Regular
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Error saat buka link akun family

Mohon bantuannya,Saat mencoba masuk halaman akun familyhttps://www.spotify.com/id/account/overview/Selalu terjadi error, sehingga saya tidak bisa mendaftarkan akun lain sebagai family saya. Bahkan untuk melihat daftar akun keluarga juga tidak bisa. I...

  • Newbie
  • Mohon bantuannya, Saat mencoba masuk halaman akun family https://www.spotify.com/id/account/overview/ Selalu terjadi error, sehingga saya tidak bisa mendaftarkan akun lain sebagai family saya. B...
  • Netrilis
  • Music Fan
  • 1377 Views
  • 3 replies
  • 1 likes
  • 1377 Views
  • 3 replies
  • 1 likes

Solved!! HELP!!!!!!!!!! Trying to do family premium and it will not let me!!!!

Can someone tell my why no matter what I do there is no way to add my family to my plan? With seperate accounts I should say. This is driving me nuts, I did EVERYTHING the stupid help page said and I STILL cannot get it to work. It keeps telling me t...

  • Casual Listener
  • Can someone tell my why no matter what I do there is no way to add my family to my plan? With seperate accounts I should say. This is driving me nuts, I did EVERYTHING the stupid help page said and I...
  • Bittencourt
  • Spotify Star
  • 694 Views
  • 5 replies
  • 0 likes
  • Family plan issues
  • 694 Views
  • 5 replies
  • 0 likes

Can't join Spotify family - it says I can only do it once a year

Hi, I have the following issue. I was part of a Spotify family account. The person who was the administrator of our family account had to change her name on Facebook, which mean that she had to set up the family account from scratch, so everyone got ...

  • Newbie
  • Hi, I have the following issue.   I was part of a Spotify family account. The person who was the administrator of our family account had to change her name on Facebook, which mean that she h...
  • Maxim
  • Spotify Star
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

Unable to add home address for a new user

Hi Guys,So i have a family account and have slots vacant. When i put in the address for the new user, it doesnt seem to pick up. Is there a way i can get in touch to find out what address i had used when i created my accout since addresses in Indones...

  • Newbie
  • Hi Guys, So i have a family account and have slots vacant. When i put in the address for the new user, it doesnt seem to pick up. Is there a way i can get in touch to find out what address i had u...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify+Hulu

I am trying to link an already existing Hulu acount to Spotify, but I am having a little trouble doing it. Can anyone help? I had the commercial free plan on Hulu, but I changed it back to the basic plan because that is the one you get for free with ...

  • Newbie
  • I am trying to link an already existing Hulu acount to Spotify, but I am having a little trouble doing it. Can anyone help? I had the commercial free plan on Hulu, but I changed it back to the basic ...
  • The_Himes
  • Newbie
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Superuser Contribution Please Help

I just paid my spotify family membership, I did not enter an adress so what adress did spotify use, and if I cancel and sign up again will I be charged again?

  • Newbie
  • I just paid my spotify family membership, I did not enter an adress so what adress did spotify use, and if I cancel and sign up again will I be charged again?  
  • Alfredo
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution All information deleted, including Playlist (hacked or technical issue)

Hello All, I'm experiencing technical issues and I need your help, please. I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, linked to the other email . Until last Thursday (2/22/2018) everything work...

  • Regular
  • Hello All,   I'm experiencing technical issues and I need your help, please.   I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, l...
  • Alfredo
  • Roadie
  • 650 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
    Web Player
    Windows
  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I have an Premium account but the card i paid the last month with is not anymore the mathode i want to pay with but i cant change it to paying with a giftcard an i spend 4 cards in it but its not showing me that i have used the cards or that i have m...

  • Newbie
  • I have an Premium account but the card i paid the last month with is not anymore the mathode i want to pay with but i cant change it to paying with a giftcard an i spend 4 cards in it but its not sho...
  • Alfredo
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't sign up family members?

Ive just upgraded from Spotify Premium to Spotify Family. I've sent invites to two family members, neither has a Spotify account yet. I'm trying to add them to my Spotify Family by signing them up with their email but Spotify won't create an account ...

  • Casual Listener
  • Ive just upgraded from Spotify Premium to Spotify Family. I've sent invites to two family members, neither has a Spotify account yet. I'm trying to add them to my Spotify Family by signing them up w...
  • Alfredo
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution family don't recive the email.

i started a family account but one of my family members don't get the email in his inbox wen i send the email to him. My son dit get him. Does enyone know wy

  • Casual Listener
  • i started a family account but one of my family members don't get the email in his inbox wen i send the email to him. My son dit get him. Does enyone know wy
  • Alfredo
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! How can Family Members access playlists created under the owner's account?

My parents created their own playlists while using my account logged in at home. So we could all listen at the same time, I upgraded to Family however now my dad has no playlists in his account. How can I make it so that they can see all the music/pl...

  • Casual Listener
  • My parents created their own playlists while using my account logged in at home. So we could all listen at the same time, I upgraded to Family however now my dad has no playlists in his account....
  • phan_times
  • Community Legend
  • 564 Views
  • 4 replies
  • 1 likes
  • 564 Views
  • 4 replies
  • 1 likes

Plan Familiar!

Amigos de Spotify! Compre el plan familiar hace unos dias y le mande la invitacion a mi hermano y a mi mama, ellos la aceptaron .. yo habia leido que cada uno de los integrantes pueden tener sus propias cuentas para no chocar pero ellos no han podido...

  • Newbie
  • Amigos de Spotify!   Compre el plan familiar hace unos dias y le mande la invitacion a mi hermano y a mi mama, ellos la aceptaron .. yo habia leido que cada uno de los integrantes pueden tener...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Problemas no plano familiar

Não estou conseguindo incluir meu irmão no plano familiar. Moramos no mesmo endereço. Sou o titular do plano, eu consigo enviar o convite, mas quando ele tenta fazer o cadastro, dá erro. Como devo proceder para incluí-lo?

  • Newbie
  • Não estou conseguindo incluir meu irmão no plano familiar. Moramos no mesmo endereço. Sou o titular do plano, eu consigo enviar o convite, mas quando ele tenta fazer o cadastro, dá erro. Como devo pr...
  • Bittencourt
  • Spotify Star
  • 5814 Views
  • 20 replies
  • 0 likes
  • 5814 Views
  • 20 replies
  • 0 likes

Trotz Family Abo wir meine Mutter entfernt?!

Hallo,ich hab schon ewig Probleme mit diesem Family Account und werde auch nicht mehr lange Versuche starten und bald wechseln, wenn das nicht bald klappt!Mein Vater besitzt ein Premium Family Abo, von welchem ich und meine Mutter provitieren. Wir wo...

  • Newbie
  • Hallo, ich hab schon ewig Probleme mit diesem Family Account und werde auch nicht mehr lange Versuche starten und bald wechseln, wenn das nicht bald klappt! Mein Vater besitzt ein Premium Family...
  • AndreasMaiwald
  • Newbie
  • 728 Views
  • 2 replies
  • 2 likes
  • 728 Views
  • 2 replies
  • 2 likes

Problem with changing payment details

I would like to change the credit card I am using to pay for Premium for Family. However, when I go to Subscription and Payment Details, there is no box to change the Payment Info and it just says that I need to contact the Premium for Family manager...

  • Newbie
  • I would like to change the credit card I am using to pay for Premium for Family. However, when I go to Subscription and Payment Details, there is no box to change the Payment Info and it just says t...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes