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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174425 Views
  • 32 replies
  • 9 likes
  • 174425 Views
  • 32 replies
  • 9 likes

Solved!! Passare da Premium a Premium for Family

Ho attivo spotify premium da due anni e volevo passare a spotify for family. Spotify Premium mi si rinnova il 09/05/18 quindi il mese prossimo. Se passo a family oggi, 12/04/18, pago subito 14.99 euro sprecando i 9.99 euro del recente rinnovo oppure ...

  • Newbie
  • Ho attivo spotify premium da due anni e volevo passare a spotify for family. Spotify Premium mi si rinnova il 09/05/18 quindi il mese prossimo. Se passo a family oggi, 12/04/18, pago subito 14.99 e...
  • imattolo
  • Community Legend
  • 2239 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
  • 2239 Views
  • 1 replies
  • 0 likes

Changing to a family plan

How do convert 2 plans into a family plan

  • Newbie
  • How do convert 2 plans into a family plan
  • kejt_
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Premium for family

Hey! I am using spotify free and my brother is using premium. He has invited me for premium for fam. I wrote right everything but still I havent join premium and any suggestion at help center isn’t working . How can ı do?

  • Newbie
  • Hey! I am using spotify free and my brother is using premium. He has invited me for premium for fam. I wrote right everything but still I havent join premium and any suggestion at help center isn’t w...
  • kejt_
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

cancel family

I CANCELLED FAMILY BECAUSE IT DOESN'T WORK AND EVERYONE COMPLAINS ABOUT IT IF THERE IS REALLY SOMEONE OUT THERE THAT KNOW SOMETHING YOU CAN SEN ME AN EMAIL*snip*

  • Regular
  • I CANCELLED FAMILY BECAUSE IT DOESN'T WORK AND EVERYONE COMPLAINS ABOUT IT   IF THERE IS REALLY SOMEONE OUT THERE THAT KNOW SOMETHING YOU CAN SEN ME AN EMAIL *snip*
  • kejt_
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Can´t accept family Invite

Hello dear Spotify Community! I cannot accept a family Invite today wich is totaly annoying Anybody can help me with that? Greets and best wishes!

  • Newbie
  • Hello dear Spotify Community!    I cannot accept a family Invite today wich is totaly annoying 😄  Anybody can help me with that?   Greets and best wishes!
  • Bittencourt
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Payment

Is it possible too pay Spotify for ever ? Just with one fee? Thx

  • Newbie
  • Is it possible too pay Spotify for ever ? Just with one fee? Thx
  • Nico
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 340 Views
  • 1 replies
  • 0 likes

Unable to add younger family member to Spotify Premium

Hi,My wife and I belong to my Spotify Premium for Family. I live in New Zealand, and my son has been waiting until he's old enough to join our Family account. He turned 12 a few days ago (which is the minimum legal age to join a Spotify Family outsid...

  • Casual Listener
  • Hi, My wife and I belong to my Spotify Premium for Family. I live in New Zealand, and my son has been waiting until he's old enough to join our Family account. He turned 12 a few days ago (which i...
  • Roscoe6262
  • Casual Listener
  • 389 Views
  • 1 replies
  • 1 likes
  • 389 Views
  • 1 replies
  • 1 likes

Premium Family Members having problem with my invitation

What is wrong Spotify Dev Team. I am paying your subscriptions but my members complain they can't confirm the invitation sent by their email what the **bleep** is the problem.

  • Casual Listener
  • What is wrong Spotify Dev Team. I am paying your subscriptions but my members complain they can't confirm the invitation sent by their email what the **bleep** is the problem. 😞
  • LeoRager
  • Community Legend
  • 707 Views
  • 3 replies
  • 1 likes
  • 707 Views
  • 3 replies
  • 1 likes

Addres in my spotify

Hello Everyone; We have a fmaliy account.Now I can not use my priemium accouny because of addres!We all live in same addres which is Çınar Mah. No:5 Bağcılar/İstanbul.Is there anyone for help me?This is so important for me.

  • Newbie
  • Hello Everyone;   We have a fmaliy account. Now I can not use my priemium accouny because of addres! We all live in same addres which is Çınar Mah. No:5 Bağcılar/İstanbul. Is there anyone f...
  • Bittencourt
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family members automactically removed

Four of my family members were suddenly removed from premium(one is still fine) and when they enter the address and it keeps showing that can not be verified!But I am so sure that the address is correct!

  • Newbie
  • Four of my family members were suddenly removed from premium(one is still fine) and when they enter the address and it keeps showing that can not be verified!But I am so sure that the address is correct!
  • annienuriko
  • Newbie
  • 3434 Views
  • 8 replies
  • 1 likes
  • 3434 Views
  • 8 replies
  • 1 likes

Problema com o convite do plano familiar

Aderi ao plano família e até então estava tudo bem, até que meus pais não estavam mais tendo acesso ao Spotify, e verifiquei no site que eles não estavam mais conectados, depois enviei novamente o convite mas não consegui acessar, diz que o endereço ...

  • Newbie
  • Aderi ao plano família e até então estava tudo bem, até que meus pais não estavam mais tendo acesso ao Spotify, e verifiquei no site que eles não estavam mais conectados, depois enviei novamente o co...
  • Bittencourt
  • Spotify Star
  • 16585 Views
  • 34 replies
  • 0 likes
  • 16585 Views
  • 34 replies
  • 0 likes

Solved!! Como sair do plano família de alguém?

Uma pessoa está maliciosamente me impedindo de sair do plano família dela; ela não quer me remover dele e eu não consigo sair. Alguém sabe alguma solução? Urgente!

  • Newbie
  • Uma pessoa está maliciosamente me impedindo de sair do plano família dela; ela não quer me remover dele e eu não consigo sair. Alguém sabe alguma solução? Urgente!
  • Bittencourt
  • Spotify Star
  • 27528 Views
  • 1 replies
  • 0 likes
  • Familiar
    Family Member
    Premium
    PROBLEMAS
    sair
  • 27528 Views
  • 1 replies
  • 0 likes

premium family

good morning. I have subscribed Prmium Family and I’m 10,99 €/month but my family member cannot use the Premium plan on his phone since she receive an error.

  • Newbie
  • good morning. I have subscribed Prmium Family and I’m 10,99 €/month but my family member cannot use the Premium plan on his phone since she receive an error.   
  • Nico
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot include family member in plan

I have the premium family subscription. I have sent an invite to my daughter MANY times now, and she is automatically being sent to MY original account. We have made sure that neither of us are logged in under my account at the time, but still unable...

  • Casual Listener
  • I have the premium family subscription.  I have sent an invite to my daughter MANY times now, and she is automatically being sent to MY original account.  We have made sure that neither o...
  • craig33wilson
  • Casual Listener
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution unable to verify address in family premium

I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...

  • Newbie
  • I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple a...
  • raynocturne
  • Newbie
  • 49508 Views
  • 171 replies
  • 6 likes
  • Subscription
  • 49508 Views
  • 171 replies
  • 6 likes

Superuser Contribution Aile içi premium hakkında

Bir kaç aydır aile içi premium kullanıyordum ancak kredi kartı geç ödemesinden dolayı uyarı çıktı ve spotify kullanamadım. Uygulamada yer alan ödeme bilgilerini güncelle seçeneği ile tekrar ödeme yaptım ancak bu sefer sadece bir hesap için premium ge...

  • Newbie
  • Bir kaç aydır aile içi premium kullanıyordum ancak kredi kartı geç ödemesinden dolayı uyarı çıktı ve spotify kullanamadım.  Uygulamada yer alan ödeme bilgilerini güncelle seçeneği ile tekrar öde...
  • SergioDavid
  • Roadie
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musica descargada

Hola! He descargado musica cuando tenía Premium, pero solo me funciona en windows donde la descargué....cómo hago para tenerla en mi ipod?

  • Newbie
  • Hola! He descargado musica cuando tenía Premium, pero solo me funciona en windows donde la descargué....cómo hago para tenerla en mi ipod?
  • SergioDavid
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in to family plan on new phone

Had family plan working fine on old phone, got new phone and now when I log in it says I am only on free version...

  • Newbie
  • Had family plan working fine on old phone, got new phone and now when I log in it says I am only on free version... 
  • SergioDavid
  • Roadie
  • 2852 Views
  • 1 replies
  • 0 likes
  • 2852 Views
  • 1 replies
  • 0 likes