Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi. I want to join my family's premium family but it wont let me.The owner of the subscription added me, i accepted it and filled in my personal information. In he's account it says im active but when i want to listen to music on my phone it says i h...
If i invite my mom an dad, we live toghter.Can i still play my music at work aswell, the same for my parents?Or will we get kicked out? Very little information about this problem!!!!
I have two problems (well 3 if you count not being able to talk to someone to spotify to help resolve payment issues) First is that the spotify direct debit via iDeal doesn't work and I need to manually pay every month. Second, the premium family sub...
espero por favor respuesta de spotify , hace algun tiempo en mi casa nos suscrubimos a un plan familiar al principio a todos nos funciono correcto, pero sin darme cuenta me llego un correo en donde me ponian un limite para verificar codigo postal com...
Hi hope someone can help we have just downloaded Spotify Premium for family we have Android phones with large SD cards but the option to store downloaded songs on the SD card does not appear on the Spotify settings menu . I have uninstalled and reins...
Hi, I'm Vincenzo and i use spotify from 1 year. Now i have the spotify premium....But there is my girlfriend, my cousin and etc that would do spotify family together.The problem is that: in the account optinios i don't see anything abount my address ...
Spotify öğrenci indirimi ile üye oldum, Ağustos 1 de 6,99TRY ödeme alındı, hesabım onaylanınca bir daha kart bilgisi istendi ve Ağustos 3 de yeniden 6,99TRY ödeme aldı.Spotify'a ulaşabileceğimiz hiç bir yer yok, bu nasıl kurum anlayışı? Sorunun çözül...
I've been a Spotify member for years now and recently upgraded to the family plan. I haven't had a single problem with any billing or anything of that nature. But this past month I was charged normally at the end of the month (the 28th) the way I set...
Hi! I would like help from the community, I have a family subscription (which I am the main user and paying) with my Spotify account opened with Facebook. I have shared the subscription with a family member (which lives in the same address), but now ...
Hey guys,So my dad got a spotify premium for family subscription for us, so he sent me an invite and i accepted it (sunday) but i forgot to verify it on my email. Even though it said 7 days, i was removed from the premium plan on the 4th day (thursda...
Não quero mais usar. Quero que minha filha use. Mas eu passei a senha pra ela e no celular dela não funciona
How do you define living at the same address - specifically:1) f your kids live with you some of the time (other times might be at college or university of with the other parent) is this living at the same address?2) how do you enforce this rule - do...
Title. Considering switching from Premium Family Plan but don't want to lose any functionality. Thanks!
Hi there. I have just changed my subscription to premium for family when I was actually intending to join an already existing family account. Can I cancel so I don't have to pay the £15 for a month? Thanks Vlad
This is just so annying, I am unable to invite my wife to join family account just because she is abroad.
Hello, I have many houses! It seem it's not possible for two differents member to listen at the same time in two differents locations. Is it working or not?
Herkese merhabalar , spotify öğrenci indiriminden yararlandım gerekli belgeleri gönderdim ve onaylandı , onaylanmadan direk ücret hesabımdan çekilde ancak belgemin onaylanmasına ve maildeki aktive et kısmına tıklamama rağmen üyeliğim hala free versiy...
I have the Premium Family plan but for some reason me and my husband cannot listen to our own music at the same time. Has this happened to anyone else? Solution? Everytime hes listening music, it takes over my music and plays on my device & vice vers...
08.11.2017 tarihinde saat 16.24'te 584473 ve saat 16.55'te 844045 provizyon numaraları ile kredi kartımdan çekim yapıldı ve öğrenci premium üyeliğim aktifleşmedi. İademin gerçekleşmesini talep ediyorum. Gereğini arz ederim.
So my spouse invited me to join his premium for family, and in the email it has his name listed, but when it takes me to the page to the confirmation page, it tells me that I'm about to join the family plan of someone else's name? Anyone know what th...