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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78563 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57815 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195261 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28930 Views
44 replies
4 likes
Every month my payment is unsuccessful and every month I have to write same card information. It happens for the last 3 4 months. Why do I have to update the same information each month
Every month my payment is unsuccessful and every month I have to write same card information. It happens for the last 3 4 months. Why do I have to update the same information each month
Roadie
431 Views
1 replies
0 likes
Hey everyone, this issue has been around for quite a while from what I read but it doesn´t seem to be solved yet.I would like to ask this again and actually would want to post this in the IDEA´s section (which seem to be impossible for some reason). ...
...ind them through the regular search. WHY? The family members should have a certain control section in the profile settings where I can see, manage, organize them. I want to share different playlists w...
463 Views
0 replies
0 likes
Hi, I'm currently using a 30 day premium trial. I'm just wondering if I will avail of the Family Premium, how much will be charged to my account if I add 2 or 3 members? Thanks!
Hi, I'm currently using a 30 day premium trial. I'm just wondering if I will avail of the Family Premium, how much will be charged to my account if I add 2 or 3 members? Thanks!
Casual Listener
527 Views
2 replies
0 likes
Hello there,we are here in Israel waiting for you, spotify, to launch the Family and Students plans,in the meanwhile we will continue to use Apple Music because they offer Family Plan which make the costs much lower. you are loosing the market in her...
Hello there, we are here in Israel waiting for you, spotify, to launch the Family and Students plans, in the meanwhile we will continue to use Apple Music because they offer Family Plan which m...
Spotify Star
2079 Views
3 replies
10 likes
Moro no mesmo endereco que as pessoas do meu plano familiar e fui removida. Porque isso aconteceu? O que eu fazer agora?
Moro no mesmo endereco que as pessoas do meu plano familiar e fui removida. Porque isso aconteceu? O que eu fazer agora?
Spotify Star
559 Views
2 replies
0 likes
My family member lives at the same address as me. He joined my premium and it worked great for a few months and now he was kicked off. When I tried to invite again, he accepts, he puts in the address and it says he must live at the same address. But ...
My family member lives at the same address as me. He joined my premium and it worked great for a few months and now he was kicked off. When I tried to invite again, he accepts, he puts in the a...
Not applicable
353 Views
1 replies
0 likes
Hi, I had 3 people in mu spotify family plan, but for some reason they’ ve been removedWhy is this so?
Hi, I had 3 people in mu spotify family plan, but for some reason they’ ve been removed Why is this so?
Spotify Star
470 Views
1 replies
0 likes
He querido activar mi cuenta premium, y no me ha llevado nungun e mail ni nada, ni se me ha activado la cuenta, eso si, me han cobrado el importe.
He querido activar mi cuenta premium, y no me ha llevado nungun e mail ni nada, ni se me ha activado la cuenta, eso si, me han cobrado el importe.
Roadie
395 Views
1 replies
0 likes
Y can't I pay for my family plan? I've tried 2 different cards that I've used before and cards fr friends and still won't take my money. I want to take to someone and can't find the option to do so. I'm about to delete Spotify off my phone and deal w...
Y can't I pay for my family plan? I've tried 2 different cards that I've used before and cards fr friends and still won't take my money. I want to take to someone and can't find the option to do so....
Roadie
424 Views
1 replies
0 likes
My family member sent me the invitation. When I complete all the file and click "Sent", it says I can not connect to this family plan. All the files are filled correctly. same Street name and same street number. Same post code. I don't understan. Wha...
My family member sent me the invitation. When I complete all the file and click "Sent", it says I can not connect to this family plan. All the files are filled correctly. same Street name and same s...
Newbie
1073 Views
2 replies
0 likes
My sister, dad, mom and me are sharing the same spotify and we all use the same playlists, and I was wondering if we change my account to an family account will everyone still have access to the same playlists just like now, or do they have to make n...
My sister, dad, mom and me are sharing the same spotify and we all use the same playlists, and I was wondering if we change my account to an family account will everyone still have access to the s...
Regular
523 Views
3 replies
0 likes
had to switch phones, when i logged on with username and password i had lost all my music and my subscription status was like i was brand new but ive had the premium family for months. how do i fix this? Everyone else on my family plan still has all ...
had to switch phones, when i logged on with username and password i had lost all my music and my subscription status was like i was brand new but ive had the premium family for months. how do i fix t...
Spotify Star
890 Views
1 replies
0 likes
Buongiorno,ho un problema con il mio account spotify.nonostante il mio profilo sia associato ad un account family e da marzo 2017 che mi vengono addebitati in conto 9,99 Euro da spotify oltre i 14,99 Euro per l'account family. L'occount family e gest...
Buongiorno, ho un problema con il mio account spotify. nonostante il mio profilo sia associato ad un account family e da marzo 2017 che mi vengono addebitati in conto 9,99 Euro da spotify oltre i 1...
Community Legend
337 Views
1 replies
0 likes
saya bergabung di spotify family, namun kemarin tiba2 saya menjadi free.. apa yang harus saya lakukan?bisakah saya mendapatkan email CS atau nomert telefon spotify indonesia agar prosesnya bisa lebih cepat dalam memperbaikinya? Terima Kasih
saya bergabung di spotify family, namun kemarin tiba2 saya menjadi free.. apa yang harus saya lakukan? bisakah saya mendapatkan email CS atau nomert telefon spotify indonesia agar prosesnya bisa l...
Roadie
524 Views
1 replies
0 likes
Hi, I had 3 people with the same address on my Spotify Family Premium plan. For some reason, they've been removed and when I send them the invite again, they get the error message "You're unable to join this Family plan." Why is this so?
Hi, I had 3 people with the same address on my Spotify Family Premium plan. For some reason, they've been removed and when I send them the invite again, they get the error message "You're unable to j...
Newbie
429 Views
2 replies
0 likes
Merhabalar. Aile icin premium kullanmaktayiz fakat aileye 3. bir kisi eklendiginde diger 2 kisi atildi ve tekrar davet gonderip adresi harfi harfine ayni yazdigimizda bile kabul etmiyor. Bunu nasil halledebiliriz ?
Merhabalar. Aile icin premium kullanmaktayiz fakat aileye 3. bir kisi eklendiginde diger 2 kisi atildi ve tekrar davet gonderip adresi harfi harfine ayni yazdigimizda bile kabul etmiyor. Bunu n...
Roadie
852 Views
1 replies
0 likes
I’m sharing Spotify with my sister, she is the holder of the plan.i didn’t see I had received an email asking to update my address so I could keep on sharing the account, and now I cannot play my songs anymore. How do I update my address? The link in...
I’m sharing Spotify with my sister, she is the holder of the plan. i didn’t see I had received an email asking to update my address so I could keep on sharing the account, and now I cannot play my s...
Spotify Star
340 Views
1 replies
0 likes
Kartimdan 20.97 tl kesildi premium olmak icin ama hala premium olamadim ve hala kart bilgilerim isteniyor.
Kartimdan 20.97 tl kesildi premium olmak icin ama hala premium olamadim ve hala kart bilgilerim isteniyor.
Roadie
408 Views
1 replies
0 likes
Are my account credentials being compromised? I changed my password once and it still happened.
Are my account credentials being compromised? I changed my password once and it still happened.
Community Legend
2013 Views
1 replies
0 likes
Hi, I have been paying for Spotify for Students for the past couple of months, but my account got recently changed to Spotify Premium for Family, which I had no knowledge of, until I realised I was billed $14.98 last month. I did not change the plan,...
Hi, I have been paying for Spotify for Students for the past couple of months, but my account got recently changed to Spotify Premium for Family, which I had no knowledge of, until I realised I was b...
Spotify Star
571 Views
1 replies
0 likes
