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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73363 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
89549 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
71424 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
204142 Views
265 replies
34 likes
PlanPremiumCountryUSADeviceiPhone XR, iPhone 16, PCOperating SystemiOS 18, Windows 10 My Question or IssueI own a duo plan but will be switching to a family plan. I’ve changed my address on my information, billing, and duo plan to match the family pl...
Plan Premium Country USA Device iPhone XR, iPhone 16, PC Operating System iOS 18, Windows 10 My Question or Issue I own a duo plan but will be switching to a family plan. I...
Spotify Star
777 Views
3 replies
0 likes
Hi everyone, I´m a Spotify Premium user since a few years. Soon we will get an premium family account in my house but I´m not the one who is creating it. So my question is if I need to cancel my premium account so I don´t pay for it anymore because I...
Hi everyone, I´m a Spotify Premium user since a few years. Soon we will get an premium family account in my house but I´m not the one who is creating it. So my question is if I need to c...
Newbie
13984 Views
6 replies
1 likes
Plan Premium Duo Country US Device Pixel 7, Asus Zenbook Operating System Android, Windows 11 HomeMy Question or Issue: As with most tech things, my kids are the early adopters. My son set up Duo Account as manager and I joined as a member. Now I wan...
...ccount as manager and I joined as a member. Now I want to create a family account with myself as plan manager. How do I do that? Thanks.
Spotify Star
287 Views
1 replies
0 likes
PlanPremiumCountry\Portugal My Question or IssueI am experiencing difficulties adding my daughter, who lives with me, to our Spotify Premium Family plan. When I send the invitation and she tries to confirm her participation, we receive an error messa...
Plan Premium Country\ Portugal My Question or Issue I am experiencing difficulties adding my daughter, who lives with me, to our Spotify Premium Family plan. When I send the i...
Regular
553 Views
5 replies
0 likes
I am not the plan manager on our family plan and when I try to listen to an audiobook I get the following message... Request audiobook listening hours from your plan manager What happens when I click request hours. My plan manager hasn't been able to...
I am not the plan manager on our family plan and when I try to listen to an audiobook I get the following message... Request audiobook listening hours from your plan manager What happens w...
Spotify Star
2211 Views
1 replies
1 likes
My Question or IssueI'm part of a premium family account and mine has stopped working as premium for about the past month, but mines the only account to be doing this. Everyone else's has been working fine and this has never happened before, how do I...
My Question or Issue I'm part of a premium family account and mine has stopped working as premium for about the past month, but mines the only account to be doing this. Everyone else's has been w...
Moderator
333 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung s24+My Question or IssueYesterday, the mobile app showed a pop-up: "Tis the season to share Premium...". Today, I want to take advantage of this offer -- unfortunately, I can't find the pop-up and I can't find an e...
Plan Premium Country USA Device Samsung s24+ My Question or Issue Yesterday, the mobile app showed a pop-up: "Tis the season to share Premium...". Today, I want to take advantage o...
Casual Listener
510 Views
2 replies
0 likes
something must be going on that new family members cannot select correct address as mineI myself cannot even modify it to another one that they can also use, because all addresses that show are very far away.please help
something must be going on that new family members cannot select correct address as mine I myself cannot even modify it to another one that they can also use, because all addresses that show are v...
Spotify Star
393 Views
1 replies
0 likes
PlanPremium FamilyCountryNew ZealndDeviceiphone 13My Question or IssueI'm trying to add a member who is aged under 13. I've followed the instructions to login on my phone, go to settings / account / Premium Family / add members to your plan. The inst...
Plan Premium Family Country New Zealnd Device iphone 13 My Question or Issue I'm trying to add a member who is aged under 13. I've followed the instructions to login on my phone, go to s...
Newbie
1075 Views
2 replies
0 likes
Hi, we've bought our kids alexa echo dots for their respective rooms, and we've just upgraded to the family plan in Spotify, so now we'd like to link the kids Spotify profiles to the Amazon kids profile. Not sure if this is something you can do or if...
Hi, we've bought our kids alexa echo dots for their respective rooms, and we've just upgraded to the family plan in Spotify, so now we'd like to link the kids Spotify profiles to the Amazon kids p...
Moderator
3232 Views
1 replies
1 likes
I cannot find the 3 dot button near my playlists
I cannot find the 3 dot button near my playlists
Spotify Star
228 Views
1 replies
0 likes
PlanPremiumCountryslovakia/czechia i am trying to set my card as the one that is going to pay for my family’s plan, they live abroad. I have a slovak card and they are in czechia. Now i read it’s an issue, so how can i pay for their family subscripti...
Plan Premium Country slovakia/czechia i am trying to set my card as the one that is going to pay for my family’s plan, they live abroad. I have a slovak card and they are in czechia. N...
Spotify Star
287 Views
1 replies
0 likes
Why cant I find the premiun due on my account after payment?
Why cant I find the premiun due on my account after payment?
Newbie
285 Views
2 replies
0 likes
When he accepts the invitation, he is not asked to verify his address (same as mine).
When he accepts the invitation, he is not asked to verify his address (same as mine).
Spotify Star
180 Views
1 replies
0 likes
My Question or IssueHello. I have a family plan. Works perfect. I just noticed that only I (administrator), have access to free listening time for audio books. Im not a fan but my sister is a big listener. Can I remove myself as admin and switch to m...
My Question or Issue Hello. I have a family plan. Works perfect. I just noticed that only I (administrator), have access to free listening time for audio books. Im not a fan but my sister is a big l...
Spotify Star
286 Views
1 replies
0 likes
Nose como aselo me pueden ayudat
Nose como aselo me pueden ayudat
Regular
366 Views
1 replies
0 likes
PlanPremiumCountryPLDeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Arylic and Moode Player based streamers around the house, which are hijacked by single spotify account. If one of the family members strea...
...ouse, which are hijacked by single spotify account. If one of the family members streams the music to specific device/speaker, this device is no longer available to other family members (all accounts w...
Casual Listener
956 Views
2 replies
0 likes
i have invited my daughter, but when the adress verfication pops up and i type in the adress i have found on my account it gives me an error saying that all members must live at the same adress
i have invited my daughter, but when the adress verfication pops up and i type in the adress i have found on my account it gives me an error saying that all members must live at the same adress
Visitor
6133 Views
20 replies
0 likes
When I try to join family premium, the address is not recognised and it says ‘there is a problem’ which then doesn’t allow me to join. I have tried various links and browsers but this outcome remains the same.
When I try to join family premium, the address is not recognised and it says ‘there is a problem’ which then doesn’t allow me to join. I have tried various links and browsers but this outcome r...
Newbie
432 Views
2 replies
0 likes
PlanPremiumeCountrygermany DeviceiPhone 11Operating SystemiOS 18 My Question or IssueHey I have an issue with adding my family to the plan. I write down the exact adress thats conected with my subscription, but it keeps telling me "you have to live o...
Plan Premiume Country germany Device iPhone 11 Operating System iOS 18 My Question or Issue Hey I have an issue with adding my family to the plan. I write down the exact a...
Spotify Star
242 Views
1 replies
0 likes
