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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78769 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
58074 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195390 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28944 Views
44 replies
4 likes
Hi everyone, I have a question about the upgrade to spotify premium. I am only 17, so I don't have a credit card. Is there a way I can do the upgrade and pay spotify premium with the money I have in my phone? Or are credit cards the only option? I ho...
Hi everyone, I have a question about the upgrade to spotify premium. I am only 17, so I don't have a credit card. Is there a way I can do the upgrade and pay spotify premium with the money I have in ...
Moderator
8115 Views
3 replies
0 likes
Hello, i was living in germany and i was in the family service with my brothers and then i moved to the UAE (spotify not available here) and after 14 days i got removed from the family service.my brother sent me another invite and i filled everything...
Hello, i was living in germany and i was in the family service with my brothers and then i moved to the UAE (spotify not available here) and after 14 days i got removed from the family s...
Casual Listener
1008 Views
3 replies
0 likes
Ich habe immer wieder Musik in meiner "zuletzt gehoert"-Liste, von Kuenstlern, die ich niemals gehoert habe. Immer aus einer bestimmten "Ecke", so deutscher Gangster-Rap. Manchmal tauchen diese "Kuenstler" sogar in meiner Liste der Kuenstler, denen i...
Ich habe immer wieder Musik in meiner "zuletzt gehoert"-Liste, von Kuenstlern, die ich niemals gehoert habe. Immer aus einer bestimmten "Ecke", so deutscher Gangster-Rap. Manchmal tauchen diese "Kuen...
Moderator
8365 Views
5 replies
1 likes
I have a blended family with a total of 5 kids, the youngest would like his own account, but our premium family subscription is full. I am willing to pay for his own subscription but when I try to add one with mine or his dads email it says that emai...
I have a blended family with a total of 5 kids, the youngest would like his own account, but our premium family subscription is full. I am willing to pay for his own subscription but when I t...
Community Legend
423 Views
1 replies
0 likes
Se avviassi Spotify family e risiedessi in un altro indirizzo potrei far accedere anche le mie due sorelle che sono con i miei genitori?
Se avviassi Spotify family e risiedessi in un altro indirizzo potrei far accedere anche le mie due sorelle che sono con i miei genitori?
Spotify Legend
294 Views
1 replies
0 likes
I am using an old Email-adress for Spotify and thus nearly never check my mails there.I was never told that I had to verify my adress again through my email, so I unfortunately missed the deadline (7 days) to do so.Now I am not able to reenter the Fa...
...eadline (7 days) to do so. Now I am not able to reenter the Family-account because of this. Is there anything I can do to reenter? I life in the same house as the other members of the account. &n...
Newbie
668 Views
3 replies
4 likes
I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to continue using the player ?
I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to c...
Spotify Star
498 Views
1 replies
0 likes
Hello!I just paid for my Spotify premium subscription. Can I switch to premium for Family wihout paying again for the month?
Hello! I just paid for my Spotify premium subscription. Can I switch to premium for Family wihout paying again for the month?
Spotify Star
327 Views
2 replies
0 likes
I have a student account. Can I upgrade to family premium and keep the discount?
I have a student account. Can I upgrade to family premium and keep the discount?
Community Legend
705 Views
1 replies
0 likes
ESPANOL: Hola, mi chica y yo vivimos en el mismo domicilio y estamos pensando en coger un plan familiar para poder tener ambos la version Premium.Ella usa Spotify en el telefono movil conectada a la red movil, mientras que yo lo uso en el trabajo.Su ...
...l plan familiar. =============================== ENGLISH: Hi, my girlfriend and me are considering to pay for the family plan to be able to use both a premium account. She uses Spotify on h...
Spotify Star
525 Views
1 replies
0 likes
I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first try it was like invitations sent but no one got it. ...
I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first t...
Spotify Star
5108 Views
1 replies
0 likes
Allo j’ai une petite question par rapport au premium parce que moi me suis avonne au premium il a de sa quelques mois puis maintenant lorsque j’ai ouvert mon application, spotify m’a averti que si je m’etais abonne de telle date a tel date je benefic...
Allo j’ai une petite question par rapport au premium parce que moi me suis avonne au premium il a de sa quelques mois puis maintenant lorsque j’ai ouvert mon application, spotify m’a averti que si je...
212 Views
0 replies
0 likes
Hey Spotify Team, my boyfriend has a family premium account and tries to send me an invitation. Yes we live at the same adress. The emailadress is right but i just don´t get the mail. it is not in junk or **bleep**. we tried it 3 times. what can we d...
Hey Spotify Team, my boyfriend has a family premium account and tries to send me an invitation. Yes we live at the same adress. The emailadress is right but i just don´t get the mail. it i...
Not applicable
451 Views
3 replies
0 likes
Hi, I have a problem with Family spotify. We joined one month ago and this month I got an email that I was switched to free spotify, because thay couldnt verify our address. The problem could be in the matter of fact that 3 members of our Family went...
Hi, I have a problem with Family spotify. We joined one month ago and this month I got an email that I was switched to free spotify, because thay couldnt verify our address. The problem could be in t...
Spotify Legend
359 Views
1 replies
0 likes
I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for minutes, nothing happening, I have to exit the "sign...
I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for m...
Spotify Star
734 Views
1 replies
0 likes
Good morning,I've had a spotify family account for several months, but can't seem to add my son, who has an existing spotify account that he wants to link. I was able to add the other family members without accounts with no problem. When my son follo...
Good morning, I've had a spotify family account for several months, but can't seem to add my son, who has an existing spotify account that he wants to link. I was able to add the other family...
792 Views
0 replies
8 likes
Es la segunda vez que me sacan del plan familiar premium y vivo en el mismo lugar que el titular de la cuenta, nunca me llego ningun mail para pedirme la direccion, solo me la cancelaron. Estoy harto de pagar por un servicio que no estoy recibiendo.
Es la segunda vez que me sacan del plan familiar premium y vivo en el mismo lugar que el titular de la cuenta, nunca me llego ningun mail para pedirme la direccion, solo me la cancelaron. Estoy harto...
486 Views
0 replies
0 likes
Boa noite,Meu periodo promocional terminou e entao mudei minha assinatura para uma premium, fui cobrado em 16,90 pela assinatura e mais 10,00 da cobranca de autorizacao. Logo em seguida fiz a solicitacao para o plano universitario e fui cobrado novam...
Boa noite, Meu periodo promocional terminou e entao mudei minha assinatura para uma premium, fui cobrado em 16,90 pela assinatura e mais 10,00 da cobranca de autorizacao. Logo em seguida fiz a solic...
Spotify Star
558 Views
3 replies
0 likes
I just realise when i saw my bank account.. In a 1 or 2 weeks ago i bought single premium and yesterday they take money for familiy premium without my notice.. I was using familiy premium before but last one was single premium.
I just realise when i saw my bank account.. In a 1 or 2 weeks ago i bought single premium and yesterday they take money for familiy premium without my notice.. I was using familiy premium before but ...
Regular
633 Views
8 replies
0 likes
My premium account will not work anymore. I am on a family plan. Why did my account stop!?b
My premium account will not work anymore. I am on a family plan. Why did my account stop!?b
Spotify Star
485 Views
1 replies
0 likes
