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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 151188 Views
  • 32 replies
  • 9 likes
  • 151188 Views
  • 32 replies
  • 9 likes

All my playlists have disappeared

I got on Spotify this morning and all my playlists are gone. Idk what to do

  • Newbie
  • I got on Spotify this morning and all my playlists are gone. Idk what to do 
  • Bittencourt
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 403 Views
  • 1 replies
  • 0 likes

Family plan

I had a family plan for a while but when spotify asked me to update my payment info after i did my famoly plan was GONE. AGAIN. Its the second time this is happening. Why is it like this?..

  • Newbie
  • I had a family plan for a while but when spotify asked me to update my payment info after i did my famoly plan was GONE. AGAIN. Its the second time this is happening. Why is it like this?..
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

spotify family

bonjour j aimerais comprendre j envoie une demande pour ma fille mais elle ne recoit pas mes demandent . Mais mon garcon et ma conjointe ont bien recu j aimerais avoir de l aide

  • Newbie
  • bonjour j aimerais comprendre j envoie une demande pour ma fille  mais elle ne recoit pas mes demandent . Mais mon garcon et ma conjointe ont bien recu  j aimerais avoir de l aide
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution Do I need to u/g to Family?

Can you listen to Spotify downloaded playlists on one device that's on Airplane Mode, while leaving Spotify streaming open for use on another device, without being a non-family poacher? I'm no cheat. So what's the right thing to do? Thanks

  • Casual Listener
  • Can you listen to Spotify downloaded playlists on one device that's on Airplane Mode,  while leaving Spotify streaming open for use on another device,  without being a non-family poacher?&n...
  • Alfredo
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • Other
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan issue

I have a family plan and my wife accepted the link to join. She created her own and the link worked perfectly fine and it shows her under my plan, but her subscription still reads free. She also still has ads when she plays music. She currently has a...

  • Newbie
  • I have a family plan and my wife accepted the link to join. She created her own and the link worked perfectly fine and it shows her under my plan, but her subscription still reads free. She also s...
  • Alfredo
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription error

me and my family made a family subscription then we renewed it like 2 3 days later when it was already finished so i had to re-invite them but they can't join i guess this is cause i had to re invite them any ideas how i fix this?

  • Visitor
  • me and my family made a family subscription then we renewed it like 2 3 days later when it was already finished so i had to re-invite them but they can't join i guess this is cause i had to re i...
  • Alfredo
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan holder

I am the owner of the family plan, but when I send the invitation, it appears in the name of a friend, what can I do?

  • Newbie
  • I am the owner of the family plan, but when I send the invitation, it appears in the name of a friend, what can I do?
  • Alfredo
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family plan, excluded twice!!

I've been excluded from my wife's family account for the second time!! I don't understand why?How can I prove that I live with my wife in the same home??This is so boring that I'm really thinking change my music app.

  • Newbie
  • I've been excluded from my wife's family account for the second time!! I don't understand why? How can I prove that I live with my wife in the same home?? This is so boring that I'm really t...
  • Alfredo
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan

I signed up for a family plan and added my wife, but her account shows as a standard free account when it should be Premium. How do I fix it?

  • Newbie
  • I signed up for a family plan and added my wife, but her account shows as a standard free account when it should be Premium.  How do I fix it?
  • Alfredo
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with Spotify Family plan

Its just me and my wife... We each have 3 devices. She has a laptop a kindle and a phone. I have the same. The kindle plays massage music all day long and if i try to play a song on my laptop it changes the song my wife is listening to on her kindle....

  • Newbie
  • ...o play a song on my laptop it changes the song my wife is listening to on her kindle...  Its very annoying.   With the family plan it was my understanding that we could play spotify o...
  • Alfredo
  • Roadie
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution family failure

Good afternoon, I have complained every month, I have a family plan and the whole plan is updated, the members are excluded, they are turned into an individual plan, and I take everything back ... help me in this because I am being " impaired "by thi...

  • Newbie
  • Good afternoon, I have complained every month, I have a family plan and the whole plan is updated, the members are excluded, they are turned into an individual plan, and I take everything back ... h...
  • Alfredo
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Pago anual plan familiar

Hola, Solo para preguntar si se puede pagar el plan familiar por anualidad y si hay algun descuento por este pago.

  • Newbie
  • Hola,   Solo para preguntar si se puede pagar el plan familiar por anualidad y si hay algun descuento por este pago.
  • 3148 Views
  • 0 replies
  • 11 likes
  • 3148 Views
  • 0 replies
  • 11 likes

My Premium just turned into Free even though I have Spotify Family

So I don't know why but I just wanted to zone out to some beats but then it strikes me Spotify Free. I have joined a Spotify Family subscription about a month ago, it worked fine untill just a few moments ago when all of a sudden Spotify decides to s...

  • Regular
  • So I don't know why but I just wanted to zone out to some beats but then it strikes me Spotify Free. I have joined a Spotify Family subscription about a month ago, it worked fine untill just a few m...
  • 254 Views
  • 0 replies
  • 0 likes
  • Student
  • 254 Views
  • 0 replies
  • 0 likes

Problem adding family member

Hi all, I'm trying to add my wife to our Family subscription but, after filling out the form, with our postal code, she receive a message that she couldn't join the plan. Can someone help me out with this? I'm attaching a copy of the screen. Thank yo...

  • Newbie
  • Hi all,   I'm trying to add my wife to our Family subscription but, after filling out the form, with our postal code, she receive a message that she couldn't join the plan. Can someone help m...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Premium for Family keeps booting me to the free version

I log in online and I have Premium for Family, but when I log in to the desktop app (using the exact same credentials), it gives me the free version. Anyone with any ideas how to correct this (or something I'm doing wrong)?

  • Newbie
  • I log in online and I have Premium for Family, but when I log in to the desktop app (using the exact same credentials), it gives me the free version. Anyone with any ideas how to correct this (or s...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Pack familiar premium otro precio en el resumen de la tarjeta (ARG)

Hola mi duda es que segun el plan familiar premium se debitan $103,50 y me esta llegando casi $900. Alguien me puede ayudar? Si no voy a optar por darlo de baja porque es una brutalidad. Gracias!

  • Newbie
  • Hola mi duda es que segun el plan familiar premium se debitan $103,50 y me esta llegando casi $900. Alguien me puede ayudar? Si no voy a optar por darlo de baja porque es una brutalidad. Gracias!
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Superuser Contribution Was in foreign country, now i'mm back and can't log in

Hey i have a family accound in germany, but i was for months in Austria and now i am back in germany since today and can't log in. I get the message that i can use Spotify for 14 days in a foreign country but since i am back in germany i don't know w...

  • Newbie
  • Hey i have a family accound in germany, but i was for months in Austria and now i am back in germany since today and can't log in.  I get the message that i can use Spotify for 14 days in a f...
  • Aimee_T
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Problem

Hello, My sister and I were using Spotify Premium Family membership and we were using Premium together nearly for 2 years. She said that, yesterday her account was droppred to non-premium user. When I checked my account I was still Premium member so ...

  • Casual Listener
  • Hello,   My sister and I were using Spotify Premium Family membership and we were using Premium together nearly for 2 years. She said that, yesterday her account was droppred to n...
  • Aimee_T
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family

I am a part of a family subscribtion since last month, but this month suddenly my acc got deleted from the subscribtion so the owner had to re-invite me. but when i have written the right info, it is said that i couldn't get into the subscribtion. ev...

  • Newbie
  • I am a part of a family subscribtion since last month, but this month suddenly my acc got deleted from the subscribtion so the owner had to re-invite me. but when i have written the right info, it i...
  • Aimee_T
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Family premium

Ich wurde aus spotify family Premium geworfen,wie komme ich wieder rein?

  • Newbie
  • Ich wurde aus spotify family Premium geworfen,wie komme ich wieder rein?  
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes