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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73034 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88795 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70607 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203478 Views
265 replies
34 likes
I successfully connected my Spotify account to my Hulu account and watched Hulu shows for a couple months with the account. However, recently, my Hulu account has not been working. It says on my Account page I am being billed through Spotify on the l...
I successfully connected my Spotify account to my Hulu account and watched Hulu shows for a couple months with the account. However, recently, my Hulu account has not been working. It says o...
Newbie
965 Views
1 replies
0 likes
Hi, there's a problem with my account, In some devices it appears like i've never had a family subscription!I can only access from my cellphone, and can´t find the way to fix on my own. I've already payed this service, and it appears like I never did...
Hi, there's a problem with my account, In some devices it appears like i've never had a family subscription! I can only access from my cellphone, and can´t find the way to fix on my own.&n...
Community Legend
420 Views
1 replies
0 likes
I recently upgraded to the Family plan but when my wife (who received the invite and joined up) tried to use it on her iphone it said there was alrerady a device using Spotify (I was using it). Any ideas?
I recently upgraded to the Family plan but when my wife (who received the invite and joined up) tried to use it on her iphone it said there was alrerady a device using Spotify (I was using it). Any ideas?
Community Legend
337 Views
1 replies
0 likes
Hello, How do I leave from the familiar account member so I will be able to create a new one just for me? But i don't want to loose my stuffs (like playlist, history, link to the facebook and others).
Hello, How do I leave from the familiar account member so I will be able to create a new one just for me? But i don't want to loose my stuffs (like playlist, history, link to the facebook an...
Community Legend
2738 Views
5 replies
0 likes
Hi I've had student discount premium and I've got an invitation for premium family. But my bill was paid 3 days ago. How is it now with the payment Do I lose the already paid money? Because the owner of the family has to pay for me probably right now...
Hi I've had student discount premium and I've got an invitation for premium family. But my bill was paid 3 days ago. How is it now with the payment Do I lose the already paid m...
Roadie
579 Views
1 replies
0 likes
Sheerid confirmed my account but I get this error when I click on the link they lead
Sheerid confirmed my account but I get this error when I click on the link they lead
Roadie
497 Views
1 replies
0 likes
Hi, I keep getting the error that I'm unable to join this family plan, which my house mate who I live with has invited me to ! please someone help, she has cancelled the invitation and re sent it multiple times with no success.
Hi, I keep getting the error that I'm unable to join this family plan, which my house mate who I live with has invited me to ! please someone help, she has cancelled the i...
Roadie
460 Views
1 replies
0 likes
Fiz o plano Premium Familiar, após o término do 1º mês grátis, foi renovado o plano, e ao mesmo tempo removeram um membro.Refiz todo o processo, enviei novamente o convite ao e-mail referente a conta da minha irmã, sem sucesso.O que fazer agora?Como ...
Fiz o plano Premium Familiar, após o término do 1º mês grátis, foi renovado o plano, e ao mesmo tempo removeram um membro. Refiz todo o processo, enviei novamente o convite ao e-mail referente a con...
Spotify Star
340 Views
1 replies
0 likes
Hello, I was wondering. My family wants to switch to Spotify Family, but some of our members are already paid for the whole year because of a discount. Can we get our money back or what can we do?
Hello, I was wondering. My family wants to switch to Spotify Family, but some of our members are already paid for the whole year because of a discount. Can we get our money back or what can we do?
Spotify Star
390 Views
1 replies
0 likes
Hi, Was wondering if there was a way of making a one of payment for the whole year for the family subscription rather than monthly? Thanks
Hi, Was wondering if there was a way of making a one of payment for the whole year for the family subscription rather than monthly? Thanks
Newbie
1380 Views
4 replies
1 likes
I have the Premium Family plan but for some reason me and my sister cannot listen to our own music at the same time. What can I do? Everytime she's listening to her music, it takes over my music and plays on my device & vice versa.
I have the Premium Family plan but for some reason me and my sister cannot listen to our own music at the same time. What can I do? Everytime she's listening to her music, it takes over my music&n...
Music Fan
863 Views
2 replies
0 likes
Can't unlink FB account from Spotify. It's saying I never opened an account without it when I did. For some reason it appears that I have two separate Spotify accounts. But I got Spotify a year and a half ago I started off with one and I'm pretty sur...
Can't unlink FB account from Spotify. It's saying I never opened an account without it when I did. For some reason it appears that I have two separate Spotify accounts. But I got Spotify a yea...
Roadie
685 Views
1 replies
0 likes
Is there a way to see my family members' display names. My son has two accounts - one is his current account and one is an old account that i do not need on my family subscruption. I want to remove one of them.
Is there a way to see my family members' display names. My son has two accounts - one is his current account and one is an old account that i do not need on my family subscruption. I want to remove o...
Roadie
537 Views
1 replies
0 likes
Hi. I want to join my family's premium family but it wont let me.The owner of the subscription added me, i accepted it and filled in my personal information. In he's account it says im active but when i want to listen to music on my phone it says i h...
Hi. I want to join my family's premium family but it wont let me. The owner of the subscription added me, i accepted it and filled in my personal information. In he's account it says i...
Roadie
660 Views
3 replies
0 likes
If i invite my mom an dad, we live toghter.Can i still play my music at work aswell, the same for my parents?Or will we get kicked out? Very little information about this problem!!!!
If i invite my mom an dad, we live toghter. Can i still play my music at work aswell, the same for my parents? Or will we get kicked out? Very little information about this problem!!!!
Roadie
484 Views
1 replies
0 likes
I have two problems (well 3 if you count not being able to talk to someone to spotify to help resolve payment issues) First is that the spotify direct debit via iDeal doesn't work and I need to manually pay every month. Second, the premium family sub...
...eed to manually pay every month. Second, the premium family subscription has suddenly changed to a regular premium account and it's not possible to switch back to Family for another month.
Roadie
966 Views
1 replies
0 likes
espero por favor respuesta de spotify , hace algun tiempo en mi casa nos suscrubimos a un plan familiar al principio a todos nos funciono correcto, pero sin darme cuenta me llego un correo en donde me ponian un limite para verificar codigo postal com...
espero por favor respuesta de spotify , hace algun tiempo en mi casa nos suscrubimos a un plan familiar al principio a todos nos funciono correcto, pero sin darme cuenta me llego un correo en donde m...
Casual Listener
4077 Views
8 replies
2 likes
Hi hope someone can help we have just downloaded Spotify Premium for family we have Android phones with large SD cards but the option to store downloaded songs on the SD card does not appear on the Spotify settings menu . I have uninstalled and reins...
Hi hope someone can help we have just downloaded Spotify Premium for family we have Android phones with large SD cards but the option to store downloaded songs on the SD card does not appear on the S...
Roadie
504 Views
1 replies
0 likes
Hi, I'm Vincenzo and i use spotify from 1 year. Now i have the spotify premium....But there is my girlfriend, my cousin and etc that would do spotify family together.The problem is that: in the account optinios i don't see anything abount my address ...
Hi, I'm Vincenzo and i use spotify from 1 year. Now i have the spotify premium.... But there is my girlfriend, my cousin and etc that would do spotify family together. The problem is that: in the a...
Not applicable
988 Views
3 replies
0 likes
Spotify öğrenci indirimi ile üye oldum, Ağustos 1 de 6,99TRY ödeme alındı, hesabım onaylanınca bir daha kart bilgisi istendi ve Ağustos 3 de yeniden 6,99TRY ödeme aldı.Spotify'a ulaşabileceğimiz hiç bir yer yok, bu nasıl kurum anlayışı? Sorunun çözül...
Spotify öğrenci indirimi ile üye oldum, Ağustos 1 de 6,99TRY ödeme alındı, hesabım onaylanınca bir daha kart bilgisi istendi ve Ağustos 3 de yeniden 6,99TRY ödeme aldı. Spotify'a ulaşabileceğimiz hi...
Newbie
919 Views
3 replies
1 likes
