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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20437 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179667 Views
32 replies
9 likes
Why cant I join my fathers family plan? I get the email invite, accept the invitation and fill out the information to submit and it says I can only change the family plan once a year. The most frustrating part is that everyone else is active on the f...
Why cant I join my fathers family plan? I get the email invite, accept the invitation and fill out the information to submit and it says I can only change the family plan once a year. The most f...
Spotify Star
459 Views
3 replies
0 likes
Hi , I have upgraded to 'Family' subscription and sent invites to family memebers. They receive the email invite but when they try and accept the invitation they are not given an option to 'redeem' the code. Hence cannot join. Do they need to create ...
Hi , I have upgraded to 'Family' subscription and sent invites to family memebers. They receive the email invite but when they try and accept the invitation they are not given an option to 'redeem' t...
Newbie
683 Views
1 replies
0 likes
Tenho atualmente 3 pessoas no plano família, porém uma delas hoje não conseguiu usar o aplicativo, quando fui ao painel vi que ele não estava mais na lista de cadastrados, fiz novamente o cadastro como parente mas aparece a seguinte mensagem: "Você n...
Tenho atualmente 3 pessoas no plano família, porém uma delas hoje não conseguiu usar o aplicativo, quando fui ao painel vi que ele não estava mais na lista de cadastrados, fiz novamente o cadastro co...
Spotify Star
77715 Views
300 replies
7 likes
Sends my wife an invite and it sends her a code but no where to enter the code. We have tried but still nothing. Any solutuons?
Sends my wife an invite and it sends her a code but no where to enter the code. We have tried but still nothing. Any solutuons?
Roadie
502 Views
1 replies
0 likes
Hello,I was initially connected to the family account of my step brother for a few weeks, but got kicked out because our addresses did not match (I had not updated my old address by then). once my home address was correctly updated, my step brother t...
Hello, I was initially connected to the family account of my step brother for a few weeks, but got kicked out because our addresses did not match (I had not updated my old address by then). o...
Spotify Star
451 Views
1 replies
0 likes
I am the admin for the premium family account, I have sent invites to 2 family members. They have both accepted but one of the accounts remains a free account with all the adverts etc, on my page it shows both of the other family accounts as being ac...
I am the admin for the premium family account, I have sent invites to 2 family members. They have both accepted but one of the accounts remains a free account with all the adverts etc, on my page i...
Spotify Star
330 Views
1 replies
0 likes
Hi, My 2 kids and I want to use our spotify premium family account to stream music on multiple devices. When one of them starts to use spotify in their room on their echo, it turns the music off in the kitchen on my google home. What to do?Thanks. Je...
Hi, My 2 kids and I want to use our spotify premium family account to stream music on multiple devices. When one of them starts to use spotify in their room on their echo, it turns the music off in t...
Spotify Star
3444 Views
5 replies
0 likes
The people that i invited via email did not recieve any email invitations for spotify family. How to fix this. I resend the invitations a couple of times, but it seems that nothing works even though it is saying that invitation sent. I need help guys
The people that i invited via email did not recieve any email invitations for spotify family. How to fix this. I resend the invitations a couple of times, but it seems that nothing works even t...
Newbie
764 Views
3 replies
0 likes
for some reason my wife and my dad were removed from family premium which is ridicilous, I resend the invitation link to both and they were failed to proceed when verifying the address. and of course we all live together. and we didn't received any n...
for some reason my wife and my dad were removed from family premium which is ridicilous, I resend the invitation link to both and they were failed to proceed when verifying the address. and of c...
Spotify Star
438 Views
1 replies
0 likes
I am unable to join spotify family. i am on free subscription and when i enter my contact details, i am getting "You can only change Family plans once per year. Contact us for help."
I am unable to join spotify family. i am on free subscription and when i enter my contact details, i am getting "You can only change Family plans once per year. Contact us for help."
Spotify Star
334 Views
1 replies
0 likes
I am joining a family plan with my sister in the US but I’m on vacation in Canada. I’m putting in my address (we live in the same house) but it won’t let me change th country from Canada and won’t let me join, saying we need to live in the same count...
I am joining a family plan with my sister in the US but I’m on vacation in Canada. I’m putting in my address (we live in the same house) but it won’t let me change th country from Canada and won’t l...
Spotify Star
427 Views
1 replies
0 likes
She invited me to her premium family account but there is an error with The acception... Need help -.-
She invited me to her premium family account but there is an error with The acception... Need help -.-
Spotify Star
481 Views
2 replies
0 likes
When I try to subscribe family premium, the message of subscribing failure pops out again and again. Also, I've tried another credit card, but the outcome is the same.What'wrong with it?
When I try to subscribe family premium, the message of subscribing failure pops out again and again. Also, I've tried another credit card, but the outcome is the same. What'wrong with it?
Spotify Star
343 Views
1 replies
0 likes
I'm trying to set my wife and me up on a family plan. We both previously had premium subscriptions, so I didn't see the point in paying $23/mo (for some reason she had her sub through Itunes so it was 12.99/mo instead of 9.99). I set up the family ac...
I'm trying to set my wife and me up on a family plan. We both previously had premium subscriptions, so I didn't see the point in paying $23/mo (for some reason she had her sub through Itunes so it w...
Community Legend
368 Views
2 replies
0 likes
Hi all,I'd like to have some help!I've subscripted to spotify family, I have properly configured my account so that my wife and my daughter have received a confirmation message for their inscription into our family count.When I check my personnal pag...
Hi all, I'd like to have some help! I've subscripted to spotify family, I have properly configured my account so that my wife and my daughter have received a confirmation message for their i...
Music Fan
563 Views
2 replies
0 likes
I am trying to add my account to my wifes family plan.I click on the email invite and then fill out the formwith my name and adddress, then click on "confirm", to confirm I live in the same house as my wife I get the error below. "600 - Oops somethin...
I am trying to add my account to my wifes family plan. I click on the email invite and then fill out the form with my name and adddress, then click on "confirm", to confirm I live in the same h...
Casual Listener
50312 Views
30 replies
4 likes
Our family has two homes in different states, that we live in both on a weekly basis. Will we be able to use the Family plan for out situation since some of the time our IP address will be from one home and the other times from the other home?
Our family has two homes in different states, that we live in both on a weekly basis. Will we be able to use the Family plan for out situation since some of the time our IP address will be from one h...
Music Fan
735 Views
2 replies
0 likes
Eu estava usando o premium versao teste por 2 meses e essa semana minha irma fez um plano familia e me adicionou. Preciso cancelar o premium versao teste que eu tinha?
Eu estava usando o premium versao teste por 2 meses e essa semana minha irma fez um plano familia e me adicionou. Preciso cancelar o premium versao teste que eu tinha?
Spotify Star
301 Views
1 replies
0 likes
I upgraded from regular Spotify to premium family cause my kids wanted there own accounts to listen to music without inturupting each other or me and you claimed we all can listen to music without inturupting each other with the family account. Yet s...
I upgraded from regular Spotify to premium family cause my kids wanted there own accounts to listen to music without inturupting each other or me and you claimed we all can listen to music without i...
Spotify Star
3997 Views
4 replies
1 likes
I can not accept family premium invite on my sons wifi only iPad.
I can not accept family premium invite on my sons wifi only iPad.
Spotify Star
257 Views
1 replies
0 likes
