Premium Family

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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71148 Views
  • 32 replies
  • 4 likes
  • 71148 Views
  • 32 replies
  • 4 likes

I'm not included in my Family Mix

PlanPremium Family My Question or IssueI noticed that none of my songs are included in the family mix. I checked with them and my stuff isn't on their playlists either. Any advice? I'd like to see my stuff in the playlists too.

  • Visitor
  • Jeremy
  • Moderator
  • 12497 Views
  • 16 replies
  • 7 likes
  • Premium for Family
  • 12497 Views
  • 16 replies
  • 7 likes

Top Questions: Premium for Family

Hello, Premium for Family members! We’ve outlined some of your most common questions answered, and you can find them below. You can also check out these links if you have questions about invites and payments on the account: How to invite or remove Fa...

  • Spotify
  • Spotify
  • 54511 Views
  • 0 replies
  • 15 likes
  • Premium for Family
  • 54511 Views
  • 0 replies
  • 15 likes

Couldn't upgrade to Premium Family

Plan: PremiumCountry: Philippines Hi! I just updated my credit card details after a payment error, and now I couldn't get back to my premium family plan. I am now just registered as a premium user. When I try to upgrade, I get a notification saying: ...

  • Casual Listener
  • Plan: Premium Country: Philippines   Hi! I just updated my credit card details after a payment error, and now I couldn't get back to my premium family plan. I am now just r...
  • Billy-J
  • Spotify Star
  • 348 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 348 Views
  • 4 replies
  • 0 likes

resuelto, gracias

PlanFree/PremiumCountryUSADeviceIphone XROperating SystemiOS 12 My Question or Issue edit ya pude y no se como eliminar este post, gracias

  • Casual Listener
  • Plan Free/Premium Country USA Device Iphone XR Operating System iOS 12   My Question or Issue   edit ya pude y no se como eliminar este post, gracias
  • Billy-J
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Residing in a Different Country from Billing Address

We reside in the middle east as a family, but our permanent address and credit card billing address is in the USA. We are trying to set up a Premium Family Account, but I had to choose USA as location to match my credit card. Then when I tried to inv...

  • Casual Listener
  • We reside in the middle east as a family, but our permanent address and credit card billing address is in the USA.  We are trying to set up a Premium Family Account, but I had to choose USA as l...
  • Erin34
  • Casual Listener
  • 507 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 507 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family plans allows 6 persons or 5?

Ok, I have a family plan but only allows me to link 5 Emails so... how can link my 6th email?it doesnt let me add the last one I only have 5 emails linked to my family plan, any help with this?PlanPremiumCountryUSA My Question or IssueOk, I have a fa...

  • Visitor
  • Ok, I have a family plan but only allows me to link 5 Emails so... how can link my 6th email? it doesnt let me add the last one I only have 5 emails linked to my family plan, any help with this? P...
  • Ivan
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family for students

Hi my current subscription is premium for students. It’s good except for my daughter uses it too and occasionally we want to listen at the same time. I would like her to have her own profile but I don’t want to sacrifice Hulu and Showtime as a conseq...

  • Newbie
  • ...on’t want to sacrifice Hulu and Showtime as a consequence of switching to the family plan. Is there a student plan for families? I doubt it but thought I would ask. How much is the family plan? Any h...
  • Ivan
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes

Premium Family: What to do with Children between 12 and 16 years of age?

Hi, I want to add my 12+ Year old Twins to my Premium Family Account but they have to register a new Account. Due to german Regulations in Spotify AGBs, they can only register at the age of 16 (With parental agreement) or older. There is Spotify Kids...

  • Visitor
  • Hi,   I want  to add my 12+ Year old Twins to my Premium Family Account but they have to register a new Account. Due to german Regulations in Spotify AGBs, they can only register at the a...
  • Joel-M
  • Composer
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Problemas com o Plano Familiar

Eu paguei o plano familiar semestral, mas apesar de já ter o recibo no Spotify e o valor descontado do banco, toda vez que eu entro para tentar adicionar um membro ele me direciona para a página de compra do Premium, mesmo eu já tendo pago. Já tentei...

  • Visitor
  • Eu paguei o plano familiar semestral, mas apesar de já ter o recibo no Spotify e o valor descontado do banco, toda vez que eu entro para tentar adicionar um membro ele me direciona para a página de c...
  • Bittencourt
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 236 Views
  • 1 replies
  • 0 likes

Spotify Kids

Hi folks,subscribed to Spotify family as I thought this is the ideal way for my family and me to enjoy the Spotify music experience - here comes the BUT - Spotify kids seems to be not released in Austria so far so my kids are not able to enjoy Spotif...

  • Newbie
  • Hi folks, subscribed to Spotify family as I thought this is the ideal way for my family and me to enjoy the Spotify music experience - here comes the BUT - Spotify kids seems to be not released in A...
  • Billy-J
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Family Subscription When Someone Moves

Hi All,Both son and daughter has premium and I am looking at an account also.So, looking at the Family Sub so my wife can also have an account.HOWEVER, my daughter will be going to Uni in a few weeks.She will be living away from home, but still legal...

  • Visitor
  • Hi All, Both son and daughter has premium and I am looking at an account also. So, looking at the Family Sub so my wife can also have an account. HOWEVER, my daughter will be going to Uni in a f...
  • Billy-J
  • Spotify Star
  • 872 Views
  • 2 replies
  • 0 likes
  • 872 Views
  • 2 replies
  • 0 likes

Solved!! Overcharged after change of Credit Card Details

PlanSwitch from Premium to Premium FamilyCountryChange from Bahrain to SwitzerlandDeviceiPhone X My Question or IssueMy Daughter and myself have each been using a seperate premium account for 4.99$ each. The credit card I used to pay for these accoun...

  • Casual Listener
  • Plan Switch from Premium to Premium Family Country Change from Bahrain to Switzerland Device iPhone X     My Question or Issue My Daughter and myself have each been using a s...
  • krohrer
  • Casual Listener
  • 358 Views
  • 4 replies
  • 0 likes
  • 358 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can not add member to family

Hi,Steps to reproduce my problem:1. Got Spotify Premium, as a single user, account registered in Hungary2. Traveled to Croatia for holidays3. Upgraded plan to Family Premium, so that my whole family can use Spotify4. Registered a Spotify account for ...

  • Casual Listener
  • Hi, Steps to reproduce my problem: 1. Got Spotify Premium, as a single user, account registered in Hungary 2. Traveled to Croatia for holidays 3. Upgraded plan to Family Premium, so that my w...
  • Mihail
  • Spotify Legend
  • 667 Views
  • 4 replies
  • 1 likes
  • Premium
  • 667 Views
  • 4 replies
  • 1 likes

Solved!! Keeping playlists/history after switching to Family Premium

Our family has several individual Premium subscriptions and we're considering switching to Family Premium. If we switch to Family Premium, will all invited users retain all their previously accumulated account data, mainly created playlists, recommen...

  • Visitor
  • Our family has several individual Premium subscriptions and we're considering switching to Family Premium.   If we switch to Family Premium, will all invited users retain all their p...
  • Billy-J
  • Spotify Star
  • 623 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 623 Views
  • 2 replies
  • 0 likes

Changement de forfait

Mon garçon a un compte Premium et il voudrait arrêter son forfait pour venir sur mon forfait familial.Est-ce que s'il annule son forfait Premium pour venir sur le mien, il perdra ses playlist aimées et téléchargées ?Évidemment, il ne veut pas rien pe...

  • Visitor
  • Mon garçon a un compte Premium et il voudrait arrêter son forfait pour venir sur mon forfait familial. Est-ce que s'il annule son forfait Premium pour venir sur le mien, il perdra ses playlist aimée...
  • Bittencourt
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 232 Views
  • 1 replies
  • 0 likes

Premium Family plan ends in 7 days

Plan : Family PremiumCountry : Australia My Question or Issue: I'm currently paid and next bill cycle is on the 25th December, Family premium but i had a pop up message that tells me it ends in 7 days. The same message popped up for another family me...

  • Visitor
  • Plan : Family Premium Country : Australia  My Question or Issue:  I'm currently paid and next bill cycle is on the 25th December, Family premium but i had a pop up message that tells m...
  • Joel-M
  • Composer
  • 326 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 326 Views
  • 1 replies
  • 0 likes

Offline Mode isn't working

PlanPremium FamilyCountryGermanyDevice(Huawei P20 lite)Operating System(Android My Question or IssueHello,I have problems using the offline mode. When i download something, it is available right afterwards. But after a while, closing the app and list...

  • Visitor
  • Plan Premium Family Country Germany Device (Huawei P20 lite) Operating System (Android 😎   My Question or Issue Hello, I have problems using the offline mode. When i download s...
  • Joel-M
  • Composer
  • 357 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error on renewal of Spotify Family

Hi, today I renewal Spotify Family because it expires on 16 August. When I select PayPal as payment, it automatically select Spotify Premium and now I don't have a Spotify Family account. How I can change the plan today and pay only the difference?

  • Visitor
  • Hi, today I renewal Spotify Family because it expires on 16 August. When I select PayPal as payment, it automatically select Spotify Premium and now I don't have a Spotify Family account. How I can c...
  • Ver
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 310 Views
  • 1 replies
  • 0 likes

Family member still being charged after joining plan

Canada Hi,We're a family of 4. I started a Premium Family Plan trial in June. Two family members had existing accounts but joined the Family Plan. One of them continues to be charged for their individual account. Any way to fix this and get a refund ...

  • Visitor
  • Canada   Hi, We're a family of 4. I started a Premium Family Plan trial in June. Two family members had existing accounts but joined the Family Plan. One of them continues to be charged for t...
  • Billy-J
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 263 Views
  • 1 replies
  • 0 likes

I have premium, on a yearly sub, if I change to Family, will i lose the rest of the year?

Hi,I live in Belgium, and I have a premium account.I would like to change it to a Family account.But if I do, will I lose the rest of the year, I have subbed till December, or does it get deduced?If I do lose it, that means I have to wait till my sub...

  • Casual Listener
  • Hi, I live in Belgium, and I have a premium account. I would like to change it to a Family account. But if I do, will I lose the rest of the year, I have subbed till December, or does it get d...
  • Emilia_8
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 295 Views
  • 3 replies
  • 0 likes

Family subscription not in the same address

Hey there,I want to subscribe for a family plan and add my son who is currently in the army(comes back home every other week).His official address is still our home.Is it possible to include him? Thanks in advance

  • Visitor
  • Hey there, I want to subscribe for a family plan and add my son who is currently in the army(comes back home every other week). His official address is still our home. Is it possible to include h...
  • Joel-M
  • Composer
  • 299 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 299 Views
  • 2 replies
  • 0 likes