Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I upgrade to premium family from duo today but i cant add my kids because its says the address isnt recognised and wont let them input it manually.. I checked the address on my account and its correct. How do we get past this. its very frustrating an...
PlanFamily PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My family member says our address is showing as incorrect. When I go to check I can only sel...
Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
PlanCurrently freeCountryMalaysiaDeviceiPhone 15 ProOperating SystemiOS 17.4 My Question or IssueGot kicked out of my family plan since it’s the subscription period ended. Trying to join a new one but the error that says I can only join one every 12 ...
I have signed up for the premium family plan. I live in Germany. It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'. Any suggestions?
Hi all i hope you can help- I am the manager and bill payer for a Premium Family account. I listened to an audio book recently (which was included on Premium), which i then shared with my wife (also logged in on the family account) but it told her sh...
My family invited me to the family premium plan. I entered the home address as it is in the plan and it says that it is incorrect when in reality it is not. How can i solve this problem?
Ik heb een familie abonnement.
My sisters account got deleted from our Family Plan and now I can’t add her. It said that they can’t confirm if she is living at this address that she is typing. She has been in this plan for more than 3 years now and this is first time that we have ...
PlanPremiumCountryCanadaDeviceMultipleOperating SystemN/AMy Question or IssueExisting Premium plan member. When I'm trying to add my wife to the premium account, she can join, and it says she's a member of the plan. But when she's using Spotify and s...
Why can’t I join family plan subscription always shows you can’t join this plan
I bought Family account in US and register the US address, now I'm moving to EU, what and how I can use it in EU?
Our family plan manager got into a vehicular accident and unfortunately he's still disable and unconscious, would like to ask if it's possible to transfer or at least cancel our family plan instead to stop him getting charged.
PlanPremium FamilyCountryUSA My Question or Issue Can members of the Premium Family Plan see who else is on the plan? As the manager I know I can see them, but can the other members see who else is member?
PlanFamily PremiumCountryUSADeviceIphone, Macbook, Alexa, Google Operating System My Question or IssueI have a family plan. My 11 year old daughter has her own Spotify account on the family plan. She also has an Amazon Alexa in her bedroom. I have be...
PlanFamily PremiumCountryChileDeviceSamsung Galaxy A33Operating SystemAndroid My Question or IssueI manage a premium family account for me and both my elderly parents. Last week I received an email asking to confirm that my mom and I have the same ad...
I am trying to join a family plan, but the address doesn't match even though it is absolutely the same
PlanPremium familyCountryEngland My Question or IssueI cannot add another account to my plan despite having 2 free spaces left, this is because my house address seems to no longer exist according to the database used. Any attempts to change the addre...
PlanPremiumDevice Samsung GalaxyOperating System Android My Question or IssueAt first, I had all 5 members as membersI deleted 2 accountsI wanted to register 2 more accounts again, which gives an error:"you cannot join this plan" I carefully read all...