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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175280 Views
  • 32 replies
  • 9 likes
  • 175280 Views
  • 32 replies
  • 9 likes

Solved!! Had to redo family plan and now I can't log in with my current account with

Payment card expired. Plan was canceled. Resubscribed. One member can't log in with their existing account through the invite sent. Please help. I have logged out. logged in. resent invite. can't figure it out. can't access my playlists.

  • Casual Listener
  • Payment card expired. Plan was canceled. Resubscribed. One member can't log in with their existing account through the invite sent. Please help. I have logged out. logged in. resent invite. ca...
  • CarriSue
  • Casual Listener
  • 404 Views
  • 4 replies
  • 0 likes
  • 404 Views
  • 4 replies
  • 0 likes

Solved!! My daughter was kicked out of the family plan

My daughter was kicked out of the family plan with no apparent warning. She still lives at the same address as all of our family members. Possibly this happened because I was away for a week abroad.This also happened a few months ago with my son and ...

  • Casual Listener
  • My daughter was kicked out of the family plan with no apparent warning. She still lives at the same address as all of our family members. Possibly this happened because I was away for a week abroad....
  • godzilza
  • Regular
  • 500 Views
  • 3 replies
  • 0 likes
  • 500 Views
  • 3 replies
  • 0 likes

Cannot add my children to Premium Family

My children and I moved house where the main account holder is my husband. He sent the invite to the three of us. My invite link worked, but neither of my children could join. You could easily check the previous address my children and I shared and t...

  • Visitor
  • My children and I moved house where the main account holder is my husband. He sent the invite to the three of us. My invite link worked, but neither of my children could join. You could easily check ...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 1 likes
  • 268 Views
  • 1 replies
  • 1 likes

Telling me I'm in the wrong country when joining family plan

My husband is trying to join my family plan, it is telling him he is in the wrong country. But we are using the same address

  • Visitor
  • My husband is trying to join my family plan, it is telling him he is in the wrong country. But we are using the same address
  • bronicolas
  • Visitor
  • 485 Views
  • 3 replies
  • 0 likes
  • 485 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot Add new Family Member, Spotify thinks we live in different countries

PlanPremium FamilyCountrySweden DeviceiPhone 8Operating SystemiOS 16.7.2 My Question or IssueWe have been trying to add out two younger sons to our Premium Family account with no success. We follow the procedure by sending a link by the owner of the ...

  • Casual Listener
  • Plan Premium Family Country Sweden   Device iPhone 8 Operating System iOS 16.7.2   My Question or Issue We have been trying to add out two younger sons to our Premium Family a...
  • Apollo2231
  • Music Fan
  • 1039 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 1039 Views
  • 11 replies
  • 0 likes

Can’t Download on New Device

PlanPremium FamilyCountryUk DeviceiPhone 15 My Question or IssueI’ve just transferred to a new phone and I can’t download any songs to my new phone. I reformatted my old phone so there are no new phones on my plan. Any ideas ? Thanks

  • Casual Listener
  •   Plan Premium Family Country Uk  Device iPhone 15   My Question or Issue I’ve just transferred to a new phone and I can’t download any songs to my new phone. I reformatted m...
  • Maxim
  • Spotify Star
  • 191 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 191 Views
  • 3 replies
  • 0 likes

You need to live at the same address

Hi. Please help me. I have sent a invite to my sister to join as a member to my family plan in spotify. Even though I have input same address as mine and change her country setimting to her account she still cannot join to the member. My country is P...

  • Casual Listener
  • Hi. Please help me. I have sent a invite to my sister to join as a member to my family plan in spotify. Even though I have input same address as mine and change her country setimting to her account s...
  • Maxim
  • Spotify Star
  • 730 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 730 Views
  • 3 replies
  • 1 likes

SOLVED: PremFam member is dropped and cannot get back

Premium Family, I am the account owner, 3 members.Last week, one member was dropped accidentially (by system?).No Error message on client side, just the information that this account is currently "spotify free" or no membership recognized.Well, that ...

  • Casual Listener
  • Premium Family, I am the account owner, 3 members. Last week, one member was dropped accidentially (by system?). No Error message on client side, just the information that this account is c...
  • Maxim
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 290 Views
  • 3 replies
  • 0 likes

I cannot join a family plan

I had a duo plan with my wife. Now my sister is moving in with us so we tried to join her plan. She changed the address to the address that we live in but I cannot join the family plan.

  • Visitor
  • I had a duo plan with my wife. Now my sister is moving in with us so we tried to join her plan. She changed the address to the address that we live in but I cannot join the family plan.
  • godzilza
  • Regular
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

no option to confirm address for family plan when invited to family premium

I am the plan manager for the family account and am trying to add my sisters. They live at the same address I do, but when they click the link and log in, there is no option to confirm the address and the message returned is:You can’t join this planW...

  • Visitor
  • I am the plan manager for the family account and am trying to add my sisters. They live at the same address I do, but when they click the link and log in, there is no option to confirm the address a...
  • eagleAlex
  • Newbie
  • 798 Views
  • 3 replies
  • 0 likes
  • 798 Views
  • 3 replies
  • 0 likes

Cannot add family member to my account because of address not mach!

I cannot add my brother to my family access account, we stay in the same area and not far from address in Spotify. We are currently try to do it in another country. My brother enters address exactly how it is in my account. Could you please send all ...

  • Visitor
  • I cannot add my brother to my family access account, we stay in the same area and not far from address in Spotify. We are currently try to do it in another country. My brother enters address e...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Re: Family Plan not working across countries

I have a similar problem. My family moved from Norway to Cambodia, and now started subscribing to spotify family. I first tried entering my norwegian address (we still own our house in Norway), but my kids were not allowed to join. "It looks as if yo...

  • Visitor
  • I have a similar problem. My family moved from Norway to Cambodia, and now started subscribing to spotify family. I first tried entering my norwegian address (we still own our house in Norway), but m...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Family member removed by spotify and can't join premium back

We have been using premium, me and my wife. During a vacation her account was removed from the family premium subscription - by Spotifywithout any warning. We are back at our address now and she can't join back. Also this approach to handle issues is...

  • Visitor
  • We have been using premium, me and my wife. During a vacation her account was removed from the family premium subscription - by Spotifywithout any warning. We are back at our address now and she c...
  • godzilza
  • Regular
  • 244 Views
  • 2 replies
  • 1 likes
  • 244 Views
  • 2 replies
  • 1 likes

Family plan: how to retrieve password for kids?

PlanPremium CountryDenmark DeviceLenovo tabOperating SystemAndroid My Question or IssueIt seems there is no way to retrieve passwords for kids on my family plan?When I use te option of "adding" my kid again, the menuen goes in circles, the support si...

  • Visitor
  • Plan Premium  Country Denmark  Device Lenovo tab Operating System Android    My Question or Issue It seems there is no way to retrieve passwords for kids on my family p...
  • Billy-J
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 1 replies
  • 0 likes

Spotify kicked a member out of my family plan, won't let me rejoin. Problem of another country?

During this afternoon, a member of my family plan was removed without notice. She is currently working in Dubai, I gave her the link to enter the plan again, but the system does not let her enter. The error says that the addresses do not match, when ...

  • Newbie
  • During this afternoon, a member of my  family plan was removed without notice. She is currently working in Dubai, I gave her the link to enter the plan again, but the system does not let her e...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 232 Views
  • 1 replies
  • 0 likes

Family Plan not working across countries

I use to live in South Africa, and initiated a family plan for my family to use the service. However, since then we have moved to Poland. However, spotify does not have an English version for Poland, so I kept the subscription in South Africa and pay...

  • Casual Listener
  • I use to live in South Africa, and initiated a family plan for my family to use the service. However, since then we have moved to Poland. However, spotify does not have an English version for P...
  • Maxim
  • Spotify Star
  • 359 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 359 Views
  • 3 replies
  • 0 likes

Re: My husband cannot join on our duo account

I have exactly the same problem. The error message is: You need to live in the same address. It looks like you are trying to join Duo from a different country. Duo is only available for couples that live together. Try again when you are at the same a...

  • Visitor
  • I have exactly the same problem. The error message is: You need to live in the same address. It looks like you are trying to join Duo from a different country. Duo is only available for couples that ...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

I want to switch to an annual plan for a family premium

The option isn't available - I didn't get any emails that the card details didn't work and now have to redo the entire process. Is there no way to roll over the members?

  • Visitor
  • The option isn't available - I didn't get any emails that the card details didn't work and now have to redo the entire process. Is there no way to roll over the members?
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes