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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 102533 Views
  • 32 replies
  • 6 likes
  • 102533 Views
  • 32 replies
  • 6 likes

Superuser Contribution Will Spotify family work if family members are in different regions

Well i am a student in UAE, and my family resides in India, so my question is if they take a spotify premium family plan will i be able to use it, given i wont be returning to my home country soon (2+ yrs).

  • Visitor
  • Well i am a student in UAE, and my family resides in India, so my question is if they take a spotify premium family plan will i be able to use it, given i wont be returning to my home country soon (2...
  • OscarDC
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Premium family notification

If I cancel my subscription from premium family, does Spotify notifies the administrator?

  • Visitor
  • If I cancel my subscription from premium family, does Spotify notifies the administrator?  
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Kicked out from family plan?

Premium family plan. I got an email saying my account manager of the premium family plan, kicked me out of the paln. However he did not, and in fact, he still can see me in the group, I still have access to premium features and in my accout I can see...

  • Regular
  • Premium family plan.  I got an email saying my account manager of the premium family plan, kicked me out of the paln. However he did not, and in fact, he still can see me in the group, I s...
  • AlejaR
  • Moderator
  • 263 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 263 Views
  • 3 replies
  • 0 likes

Family Plan emails kids accounts but not mine

Our family plan expired apparently. The main account (Mine never got emailed saying the credit card expired) However the kids accounts apparently got one saying it was paused today. The main account and email didn't get this email.Now I have to redo ...

  • Casual Listener
  • Our family plan expired apparently. The main account (Mine never got emailed saying the credit card expired) However the kids accounts apparently got one saying it was paused today. The main a...
  • Goldbond
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot see Alexa Devices

PlanDuoCountryCanadaDeviceSamsung Galaxy s20 My Question or Issue I was previously logged into spotify and amazon alexa as my boyfriend. We decided to sign up for a duo account so I could have my own Playlist and listen to music simultaneously. But w...

  • Music Fan
  • Plan Duo Country Canada Device Samsung Galaxy s20     My Question or Issue   I was previously logged into spotify and amazon alexa as my boyfriend.   We decided to sig...
  • Dian
  • Moderator
  • 2013 Views
  • 16 replies
  • 0 likes
  • Premium for Family
  • 2013 Views
  • 16 replies
  • 0 likes

Solved!! Premium Familie - My kids dont have an email adress

hi folks, i wanna go for premium familiy but my kids dont have an email adress because they are to young. is it possible to subscribe without email for my kids? i dont wanna create unused mail accounts für spotify.many thx!YA

  • Casual Listener
  • hi folks, i wanna go for premium familiy but my kids dont have an email adress because they are to young. is it possible to subscribe without email for my kids? i dont wanna create unused mail accoun...
  • Maxim
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 328 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music pauses randomly on iPhone

PlanPremium FamilyCountryUSADeviceiPhone 13 Pro MaxOperating System15.6.1 My Question or IssueRecently starting having issue with random pausing while playing my playlist. I had the same issue when I had my regular premium account (several family pla...

  • Newbie
  • Plan Premium Family Country USA Device iPhone 13 Pro Max Operating System 15.6.1   My Question or Issue Recently starting having issue with random pausing while playing my playlist. I...
  • Jeremy
  • Spotify
  • 215 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 215 Views
  • 1 replies
  • 0 likes

Family premium

i have family premium and I’ve added my uncle and mom and they joined no problem and received the premium benefits I tried to add my dad and when he joins he doesn’t get the premium benefits he’s still on the free plan. But when I check my family pla...

  • Visitor
  • i have family premium and I’ve added my uncle and mom and they joined no problem and received the premium benefits I tried to add my dad and when he joins he doesn’t get the premium benefits he’s s...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan members

If I drop a family member from my plan to add a new one. Can they create their own account and will it save all their playlist and everything??

  • Visitor
  • If I drop a family member from my plan to add a new one. Can they create their own account and will it save all their playlist and everything?? 
  • OscarDC
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant work out what email address is assigned as a member for family

PlanPremium familyCountryUK My Question or Issue My wife is trying to sign into the premium family account, which i am the owner of but we do not know which email is assigned to it. The one we believed it was, is showing as a free account. How do we ...

  • Visitor
  • Plan Premium family Country UK   My Question or Issue   My wife is trying to sign into the premium family account, which i am the owner of but we do not know which email is a...
  • Dian
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Not Syncing

I'm currently on a premium family plan. I have used ever method and fix to attempt to sync my local files from my desktop to my iPhone but nothing has worked. Local network access is enabled on iPhone, as well as local files within the app and same w...

  • Newbie
  • I'm currently on a premium family plan. I have used ever method and fix to attempt to sync my local files from my desktop to my iPhone but nothing has worked. Local network access is enabled on i...
  • Lyubka
  • Moderator
  • 2020 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 2020 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't manage family account

I can't access my family overview page anymore for a long period now. On the help page is refered to: "De beheerder van het abonnement kan op de Family-pagina familieleden uitnodigen of verwijderen.Ga naar je accountpagina.Scrol omlaag om je Family-a...

  • Visitor
  • I can't access my family overview page anymore for a long period now. On the help page is refered to:   "De beheerder van het abonnement kan op de Family-pagina familieleden uitnodigen of v...
  • Dian
  • Moderator
  • 402 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Todos pueden ver a los otros miembros del plan Familiar

PlanPremium FamiliarCountryCosta RicaMy Question or IssueCompré el plan familiar, pero he notado que todos los miembros del plan pueden ver quienes son las demás personas agregadas al plan.¿Cómo puedo cambiar la configuración para que unicamente el p...

  • Casual Listener
  • Plan Premium Familiar Country Costa Rica My Question or Issue Compré el plan familiar, pero he notado que todos los miembros del plan pueden ver quienes son las demás personas agregadas al plan....
  • Alexandra_17
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 395 Views
  • 2 replies
  • 0 likes

Deleting a person my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 243 Views
  • 1 replies
  • 0 likes

I've been added to a Premium Family account, however I had a Premium Account already. Do I need to d

PlanPremium to Family PremiumCountryAustraliaDeviceSamsung Galaxy S22Operating SystemAndroid My Question or IssueI've been added to a Premium Family account, however I had a Premium Account already. Do I need to deactivate my original premium account...

  • Visitor
  • Plan Premium to Family Premium Country Australia Device Samsung Galaxy S22 Operating System Android   My Question or Issue I've been added to a Premium Family account, however I had a...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wont recognize the same exact address when a family member inputs it to log to Premiu Family

I copy and paste the same address registered on my account to the adress verification when my dad tries to join spotify family and it wont recognize it. Tried it on the notebook, on the smartphone, and nothing seems to work. 2 other family members al...

  • Newbie
  • I copy and paste the same address registered on my account to the adress verification when my dad tries to join spotify family and it wont recognize it. Tried it on the notebook, on the smartphone, a...
  • Alex
  • Moderator
  • 220 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 220 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family plan for friends

Hi, I wanted to ask whether it's ok to use family plan with friends? I know that it's meant for family but I feel like it still might be beneficial for spotify. I don't like breaking rules so I don't want to use it that way, but I would like to find ...

  • Newbie
  • Hi, I wanted to ask whether it's ok to use family plan with friends? I know that it's meant for family but I feel like it still might be beneficial for spotify. I don't like breaking rules so I d...
  • Yordan
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kids - can’t find the app

Hi, I’m trying to install kids accounts for my children. But I cant seem to find the kids app. I have a premium account myself, but the app is unavailable. I register that the app only was available in some countries, but the latest update I can find...

  • Visitor
  • Hi,   I’m trying to install kids accounts for my children. But I cant seem to find the kids app. I have a premium account myself, but the app is unavailable. I register that the app only was a...
  • Yordan
  • Moderator
  • 350 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 350 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium for family isn't available in quebec

PlanFree/Premium to Premium familyCountryCanada - Province of QuebecMy Question or IssueI currently have an individual free subscription. I am looking to get the family premium subscription. The only options offered on the Spotify website all include...

  • Casual Listener
  • Plan Free/Premium to Premium family Country Canada - Province of Quebec My Question or Issue I currently have an individual free subscription. I am looking to get the family premium s...
  • Dian
  • Moderator
  • 13108 Views
  • 8 replies
  • 1 likes
  • Premium for Family
  • 13108 Views
  • 8 replies
  • 1 likes

Superuser Contribution Why can't 12 year olds have their own account?

Premium Kids specifically says for kids "under 12". I tried to add an account for my son under our Premium Family account and cannot! This is misleading and very frustrating. I can certainly use my own judgement and monitor what my kids listen to WIT...

  • Visitor
  • Premium Kids specifically says for kids "under 12".  I tried to add an account for my son under our Premium Family account and cannot!  This is misleading and very frustrating.  I c...
  • Dian
  • Moderator
  • 2626 Views
  • 6 replies
  • 4 likes
  • Premium for Family
  • 2626 Views
  • 6 replies
  • 4 likes