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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have made the payment but it is not still reflected in my Spotify account
Payment card expired. Plan was canceled. Resubscribed. One member can't log in with their existing account through the invite sent. Please help. I have logged out. logged in. resent invite. can't figure it out. can't access my playlists.
My daughter was kicked out of the family plan with no apparent warning. She still lives at the same address as all of our family members. Possibly this happened because I was away for a week abroad.This also happened a few months ago with my son and ...
My children and I moved house where the main account holder is my husband. He sent the invite to the three of us. My invite link worked, but neither of my children could join. You could easily check the previous address my children and I shared and t...
My husband is trying to join my family plan, it is telling him he is in the wrong country. But we are using the same address
PlanPremium FamilyCountrySweden DeviceiPhone 8Operating SystemiOS 16.7.2 My Question or IssueWe have been trying to add out two younger sons to our Premium Family account with no success. We follow the procedure by sending a link by the owner of the ...
PlanPremium FamilyCountryUk DeviceiPhone 15 My Question or IssueI’ve just transferred to a new phone and I can’t download any songs to my new phone. I reformatted my old phone so there are no new phones on my plan. Any ideas ? Thanks
Hi. Please help me. I have sent a invite to my sister to join as a member to my family plan in spotify. Even though I have input same address as mine and change her country setimting to her account she still cannot join to the member. My country is P...
Premium Family, I am the account owner, 3 members.Last week, one member was dropped accidentially (by system?).No Error message on client side, just the information that this account is currently "spotify free" or no membership recognized.Well, that ...
I had a duo plan with my wife. Now my sister is moving in with us so we tried to join her plan. She changed the address to the address that we live in but I cannot join the family plan.
I am the plan manager for the family account and am trying to add my sisters. They live at the same address I do, but when they click the link and log in, there is no option to confirm the address and the message returned is:You can’t join this planW...
I cannot add my brother to my family access account, we stay in the same area and not far from address in Spotify. We are currently try to do it in another country. My brother enters address exactly how it is in my account. Could you please send all ...
I have a similar problem. My family moved from Norway to Cambodia, and now started subscribing to spotify family. I first tried entering my norwegian address (we still own our house in Norway), but my kids were not allowed to join. "It looks as if yo...
We have been using premium, me and my wife. During a vacation her account was removed from the family premium subscription - by Spotifywithout any warning. We are back at our address now and she can't join back. Also this approach to handle issues is...
When I type the address in I get an error page.
PlanPremium CountryDenmark DeviceLenovo tabOperating SystemAndroid My Question or IssueIt seems there is no way to retrieve passwords for kids on my family plan?When I use te option of "adding" my kid again, the menuen goes in circles, the support si...
During this afternoon, a member of my family plan was removed without notice. She is currently working in Dubai, I gave her the link to enter the plan again, but the system does not let her enter. The error says that the addresses do not match, when ...
I use to live in South Africa, and initiated a family plan for my family to use the service. However, since then we have moved to Poland. However, spotify does not have an English version for Poland, so I kept the subscription in South Africa and pay...
I have exactly the same problem. The error message is: You need to live in the same address. It looks like you are trying to join Duo from a different country. Duo is only available for couples that live together. Try again when you are at the same a...
The option isn't available - I didn't get any emails that the card details didn't work and now have to redo the entire process. Is there no way to roll over the members?