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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137538 Views
  • 32 replies
  • 8 likes
  • 137538 Views
  • 32 replies
  • 8 likes

Solved!! Home address not recognized

PlanFree/PremiumCountryTurkeyDeviceSamsung, Windows My Question or IssueHello, I tried to add my son to the Family Premium plan but he gets the message that the address is not the same (while he does leave with us!). We recently moved from Morocco to...

  • Casual Listener
  • Plan Free/Premium Country Turkey Device Samsung, Windows   My Question or Issue Hello, I tried to add my son to the Family Premium plan but he gets the message that the address is not t...
  • Maxim
  • Spotify Star
  • 535 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 535 Views
  • 5 replies
  • 0 likes

Audiobook issues. How do I make purchased audiobooks available for family members?

PlanFree/PremiumCountry Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAudiobook is not working for us in family premium. How do I make purchased audiobooks ...

  • Visitor
  • ...ssue Audiobook is not working for us in family premium. How do I make purchased audiobooks available to family members. I bought the one my daughter wanted to listen to and only my phone can listen to it....
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 192 Views
  • 1 replies
  • 0 likes

family manager forgot password

PlanPremiumCountryCzech RepublicDevice(iPhone 13 mini, iPhone 11, iPhone 13 pro, iPhone 13 pro max, iPhone 14 pro)Operating System(iOS 16.7.2)) My Question or IssueOur family manager forgot his password and we (like a family members) can´t cancel our...

  • Casual Listener
  • ...ur family manager forgot his password and we (like a family members) can´t cancel our family premium account. Can You help us please ?
  • AdamDam
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 118 Views
  • 1 replies
  • 0 likes

Spotify on Alexa and in car?

PlanPremium - Family PlanCountryUKDeviceSamsung S23 & Alexa My Question or Issue I have a family plan and I can listen in my car and my wife can listen in hers. However I'm coming across a problem. My daughter has an Alexa in her room which is linked...

  • Newbie
  •   Plan Premium - Family Plan Country UK Device Samsung S23 & Alexa     My Question or Issue   I have a family plan and I can listen in my car and my wife can l...
  • Maxim
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 552 Views
  • 1 replies
  • 0 likes

My 10 year old son lost family account.

PlanPremium familyCountrySweden My Question or Issue: I got an email where it say “sons account name” has to verify home address otherwise account will go back to free.we didn’t get an email and no where could I find anything to do about it.and today...

  • Casual Listener
  •   Plan Premium family Country Sweden   My Question or Issue:   I got an email where it say “sons account name” has to verify home address otherwise account will go back to f...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 100 Views
  • 1 replies
  • 0 likes

Family Account

I have a question, we registered on the Hungarian app but live in Germany. I cannot invite my children and my boyfriend because it says that out address does not match, but we leave in a same place. What can I do?

  • Visitor
  • I have a question, we registered on the Hungarian app but live in Germany. I cannot invite my children and my boyfriend because it says that out address does not match, but we leave in a same place. ...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 84 Views
  • 1 replies
  • 0 likes

Solved!! Switching to Premium Family

My daughter switched from Student to Premium ~3 months ago. I believe this happened automatically. I just started a Premium Family subscription. Will she be able to switch to Premium Family now? It just let her join my Premium Family, but she's telli...

  • Regular
  • My daughter switched from Student to Premium ~3 months ago. I believe this happened automatically.   I just started a Premium Family subscription. Will she be able to switch to Premium Family...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 128 Views
  • 1 replies
  • 0 likes

Premium family

DearIm a spotify user with a single account. My partner and I are trying to get a family account and even though we do live together and that we put the exact same address, i receive the following error message in attachment. « you need to live at th...

  • Visitor
  •     Dear Im a spotify user with a single account.  My partner and I are trying to get a family account and even though we do live together and that we put the exact same a...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 105 Views
  • 1 replies
  • 0 likes

Changing Account Mangers on Duo

My partner and I switched to Spotify Duo last month and he’s the account manager. The free audiobook listening that was just announced yesterday only works for the account manager, not the second member on Duo; but only I want to be able to listen to...

  • Newbie
  • My partner and I switched to Spotify Duo last month and he’s the account manager. The free audiobook listening that was just announced yesterday only works for the account manager, not the second mem...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 209 Views
  • 1 replies
  • 0 likes

Premium Family Audiobook Share?

Is it possible to share an audiobook purchase with a member of your Spotify Premium Family Account?

  • Visitor
  • Is it possible to share an audiobook purchase with a member of your Spotify Premium Family Account?
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Getting advertisements in premium package

I added a family member to the family premium package but she is receiving the advertisments. How can this be stopped?

  • Visitor
  • I added a family member to the family premium package but she is receiving the advertisments. How can this be stopped?
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding a child to Spotify family

My children both live with me and I pay for Spotify family. They were bought iPhones by their dad and the apple accounts are registered to his address. Why can’t they be added to my account? It seems pointless having the account if they’re unable to ...

  • Casual Listener
  • My children both live with me and I pay for Spotify family. They were bought iPhones by their dad and the apple accounts are registered to his address. Why can’t they be added to my account? It s...
  • Eni
  • Moderator
  • 222 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 3 replies
  • 0 likes

Amazon Echo Dot devices not visible as Spotify Connect device

PlanPremiumCountry DeviceiPhoneX, iPhone 6s, iPad Mini, iPad ProOperating SystemiOS 12.3.1, Windows10 My Question or IssueMy 2 Echo Dots are not showing up as Spotify Connect devices when I link one of my family member Spotify accounts. Actually thes...

  • Regular
  • ...onnect devices when I link one of my family member Spotify accounts. Actually these two Echo Dots are not shown in Spotify app from my family member devices. When I change the setup in Alexa to link i...
  • sew0
  • Visitor
  • 6742 Views
  • 10 replies
  • 1 likes
  • Premium for Family
  • 6742 Views
  • 10 replies
  • 1 likes

Profile problems on our family account.

This problem concerns our profiles on iphone. My son borrowed my headphones to listen on Spotify on his IPhone. This switch caused my playlists and listening history to appear on his Spotify app. It appears as my profile now ”jumped over to his plan/...

  • Visitor
  • This problem concerns our profiles on iphone. My son borrowed my headphones to listen on Spotify on his IPhone. This switch caused my playlists and listening history to appear on his Spotify app. It ...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

My daughter can't join my family plan

PlanPremiumCountryCanadaDevice(Samsung Galaxy S23)Operating System(Android) My Question or IssueI have Family Premium and was able to get my wife and son set up even when they weren't at my home in Hamilton, On. However, my daughter is having a lot o...

  • Casual Listener
  • Plan Premium Country Canada Device (Samsung Galaxy S23) Operating System (Android)   My Question or Issue I have Family Premium and was able to get my wife and son set up even when t...
  • Maxim
  • Spotify Star
  • 303 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 303 Views
  • 5 replies
  • 1 likes

Superuser Contribution Can't remove family member

I need to remove a family member but if I go yo the members administration it says I already have 6 members but there is one that doesn't have a name and the arrow button is not displayed to manually remove it PlanFree/PremiumCountry Device(iPhone 8,...

  • Casual Listener
  • I need to remove a family member but if I go yo the members administration it says I already have 6 members but there is one that doesn't have a name and the arrow button is not displayed to m...
  • nigeg
  • Newbie
  • 488 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 488 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Why can't edit anything in my profile

I'm logged into my account and need to update my address and remove 2 members - I can't do either

  • Visitor
  • I'm logged into my account and need to update my address and remove 2 members - I can't do either
  • MihailY
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Can't Convert premium individual to Family premium

I want to change my profile Premium Individual (since 2019) to Family Premium. I have the opportunity to change, but when I select I receive following error message (sorry it is German):errorWir können dein Abo leider nicht umstellen. Das kann versch...

  • Casual Listener
  • I want to change my profile Premium Individual (since 2019) to Family Premium. I have the opportunity to change, but when I select I receive following error message (sorry it is German): error W...
  • Maxim
  • Spotify Star
  • 236 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 236 Views
  • 3 replies
  • 0 likes

Error message when validating address to join family membership

I type in the address for the family membership that I want to move to, the wizard recognizes the address that I'm looking for, when validating I receive an error message 'a problem occurred, please try later'. I've tried several times for two days n...

  • Visitor
  • I type in the address for the family membership that I want to move to, the wizard recognizes the address that I'm looking for, when validating I receive an error message 'a problem occurred, p...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 1 likes
  • 164 Views
  • 1 replies
  • 1 likes