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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
83180 Views
67 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
64035 Views
32 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199196 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30124 Views
44 replies
4 likes
Some guidance please
Some guidance please
Spotify Star
504 Views
3 replies
0 likes
Merhaba öncelikle Sokak no bulunmamakta sadece sokak adı mevcut !! Aile üyeliği için yardımcı olurmusunuz lütfen !
Merhaba öncelikle 🙂 Sokak no bulunmamakta sadece sokak adı mevcut !! Aile üyeliği için yardımcı olurmusunuz lütfen !
Newbie
3463 Views
2 replies
0 likes
This is ridiculous. I have spent over 2 hours trying to get my account, my husband's account and our restaurant's account connected to the family plan with no success. Is spotify intentionally making this impossible and more frustrating than it's wor...
This is ridiculous. I have spent over 2 hours trying to get my account, my husband's account and our restaurant's account connected to the family plan with no success. Is spotify intentionally m...
Music Fan
454 Views
2 replies
0 likes
Hi I tried to have somebody in my house added to my new Family Premium account. I sent him the invite and he clicked Accept Invitation it went to a log in screen and when he put in my log in info it just went to my account page. We live in the same h...
Hi I tried to have somebody in my house added to my new Family Premium account. I sent him the invite and he clicked Accept Invitation it went to a log in screen and when he put in my log in info i...
Casual Listener
811 Views
3 replies
0 likes
My boyfriend started to live with me few weeks ago and now, out of the blue, his account was deleted from my family perfil. How can you resolve this?
My boyfriend started to live with me few weeks ago and now, out of the blue, his account was deleted from my family perfil. How can you resolve this?
Not applicable
291 Views
1 replies
0 likes
Hi, I'm living on the france/swiss border, my account is in euros in france but i live in switzerland. I took a spotify familly account and as my credit card is french it's registered in france. My girlfriend cannot join because her account is in swi...
Hi, I'm living on the france/swiss border, my account is in euros in france but i live in switzerland. I took a spotify familly account and as my credit card is french it's registered in france. My g...
Spotify Star
267 Views
1 replies
0 likes
Looks like a common issue. Invited family members to join the family plan and users getting an error message. Tried resending (owner) and I'm getting an error message too.
Looks like a common issue. Invited family members to join the family plan and users getting an error message. Tried resending (owner) and I'm getting an error message too.
Community Legend
357 Views
1 replies
0 likes
I am a host of family package. I’m not sure what’s address that I sent to spotify. All member in my family is now turn into free package so I think I wrote my address wrong.
I am a host of family package. I’m not sure what’s address that I sent to spotify. All member in my family is now turn into free package so I think I wrote my address wrong.
Spotify Star
472 Views
1 replies
0 likes
I upgraded my account to premium. It's working fine for me. Then I upgraded to family plan - but my wife can't upgrade. Seems Spotify does not recognize her address as being the same as mine - simply because THERE IS NO ADDRESS, not even zipcode, whe...
I upgraded my account to premium. It's working fine for me. Then I upgraded to family plan - but my wife can't upgrade. Seems Spotify does not recognize her address as being the same a...
Spotify Star
804 Views
1 replies
1 likes
Moro no mesmo endereco que as pessoas do meu plano familiar e fui removida. Porque isso aconteceu? O que eu fazer agora?
Moro no mesmo endereco que as pessoas do meu plano familiar e fui removida. Porque isso aconteceu? O que eu fazer agora?
Spotify Star
572 Views
2 replies
0 likes
Hi, I always pay my family account and it's automatically discounted from my credit card. This month it was paid as always, however the accounts stopped working (all of them, including my own). But it has been paid, we checked. All of the accounts on...
Hi, I always pay my family account and it's automatically discounted from my credit card. This month it was paid as always, however the accounts stopped working (all of them, including my own). But i...
Spotify Star
314 Views
1 replies
0 likes
Ola, eu nao consigo confirmado nenhum dos membros do meu plano familiar. Eu confirmo tudo certo e fala que eendo o confirmador, sendo que como informacoes estao certas. Eu jja estou pagando um mes e os mebros nao estao usando! Queria ajuda urgentemen...
Ola, eu nao consigo confirmado nenhum dos membros do meu plano familiar. Eu confirmo tudo certo e fala que eendo o confirmador, sendo que como informacoes estao certas. Eu jja es...
Spotify Star
309 Views
1 replies
0 likes
Hello,I believe i was removed from the family plan for not verifying my account, which makes no sense because i believe it asked me to verify my account when i created a spotify account. The plan owner resent an invite but it wouldnt work. The FAQ al...
Hello, I believe i was removed from the family plan for not verifying my account, which makes no sense because i believe it asked me to verify my account when i created a spotify account. The plan o...
Casual Listener
476 Views
2 replies
0 likes
I went through and tried to see if there were any previously answered questions regarding my topic(s), but thought it would just be easier to get it all solved at once. I live in a house with my wife, two kids and mom. My mom has her own Echo in her ...
...oes each device need a login of its own? How does my mom get her own Spotify? Does she need to have an account and then will it link to the Family plan? Same for me at work. D...
Newbie
1065 Views
2 replies
0 likes
For some reason, when I tried to subscribe to a family account, I am getting to a 404 page. Someone knows why it happens??
For some reason, when I tried to subscribe to a family account, I am getting to a 404 page. Someone knows why it happens??
Spotify Star
441 Views
3 replies
1 likes
I bought a spotify premium family acount. It works fine for my familymembers but i still cant use premium features like endless skipping songs. It says then: ' you discovered a premium feature, buy premium!'. But I allready did that wirh family premi...
I bought a spotify premium family acount. It works fine for my familymembers but i still cant use premium features like endless skipping songs. It says then: ' you discovered a premium feature, buy p...
Casual Listener
393 Views
1 replies
0 likes
Hi, I'm currently using a 30 day premium trial. I'm just wondering if I will avail of the Family Premium, how much will be charged to my account if I add 2 or 3 members? Thanks!
Hi, I'm currently using a 30 day premium trial. I'm just wondering if I will avail of the Family Premium, how much will be charged to my account if I add 2 or 3 members? Thanks!
Casual Listener
535 Views
2 replies
0 likes
Quando vou aceitar o convite para o plano premium familiar aparece a seguinte mensagem :"3 - Opa, algo deu errado. Tente de novo."
Quando vou aceitar o convite para o plano premium familiar aparece a seguinte mensagem :"3 - Opa, algo deu errado. Tente de novo."
Newbie
24517 Views
27 replies
1 likes
Hi, I had 3 people in mu spotify family plan, but for some reason they’ ve been removedWhy is this so?
Hi, I had 3 people in mu spotify family plan, but for some reason they’ ve been removed Why is this so?
Community Legend
489 Views
1 replies
0 likes
Hey everyone, this issue has been around for quite a while from what I read but it doesn´t seem to be solved yet.I would like to ask this again and actually would want to post this in the IDEA´s section (which seem to be impossible for some reason). ...
...ind them through the regular search. WHY? The family members should have a certain control section in the profile settings where I can see, manage, organize them. I want to share different playlists w...
477 Views
0 replies
0 likes
