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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167531 Views
  • 32 replies
  • 9 likes
  • 167531 Views
  • 32 replies
  • 9 likes

adding member to family premium account does not work

Hey!I have a family premium account but one person of my family cannot join because the invitation is not accepted (error: something went wrong)What can I do?Thanks for the help!

  • Newbie
  • Hey! I have a family premium account but one person of my family cannot join because the invitation is not accepted (error: something went wrong) What can I do? Thanks for the help!
  • Nico
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Registration of invited email adresses fails

After purchasing the family account, we send out invitations to the email adresses of the familiy members - they do not have accounts yet. This worked for me, but when I try to create an account for my daughter the App on her phone hangs. Second try:...

  • Newbie
  • After purchasing the family account, we send out invitations to the email adresses of the familiy members - they do not have accounts yet. This worked for me, but when I try to create an account f...
  • CryticalAce
  • Rising Star 1
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

My wife cannot download Spotify app to enjoy my family account

Hi community, we live in Qatar. I have Spotify installed on my IPhone for 6 months and i subscribed for family account but she cannot download the Spotify app on her Samsung Note 5 so I pay the family premium for nothing. Any idea what’s wrong? Andro...

  • Newbie
  • Hi community, we live in Qatar. I have Spotify installed on my IPhone for 6 months and i subscribed for family account but she cannot download the Spotify app on her Samsung Note 5 so I pay the family...
  • MattSuda
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Changed from premium to family subscription

I changed from premium to family subscription. And now my app keep's saying i need to pay but i already did. On the webpage it says that i have a family subscription now. So what's do i do here? I tried logging in again on my phone app nothing happen...

  • Casual Listener
  • I changed from premium to family subscription. And now my app keep's saying i need to pay but i already did. On the webpage it says that i have a family subscription now. So what's do i do here? I t...
  • LeoRager
  • Community Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

Subscription

Anyone from US,Canada,UK who would like help me to get spotify premium as spotify is not available in my country so i cant subscribe.I am going to pay you money beforehand so anyone who want to help me please contact me Email id- Please help me I am ...

  • Casual Listener
  • Anyone from US,Canada,UK who would like  help me to get spotify premium as spotify is not available in my country so i cant subscribe.I am going to pay you money beforehand so anyone who want to...
  • StyleQueen
  • Casual Listener
  • 312 Views
  • 3 replies
  • 0 likes
  • Other
  • 312 Views
  • 3 replies
  • 0 likes

Account changed from Family to Free

My Spotify account changed from Family to Free and I have no idea why, the money was taken from my card so I guess Spotify messed up on their part.Also I received an e-mail about a week ago that I need to verify my Postcode so that Spotify can verify...

  • Regular
  • My Spotify account changed from Family to Free and I have no idea why, the money was taken from my card so I guess Spotify messed up on their part. Also I received an e-mail about a week ago that I...
  • Mia2003
  • Newbie
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Premium

Minha mae e minha irma nao estao conseguindo acessar o spotify premium (plano familiar) apos 2 meses que comecei a assinatura

  • Newbie
  • Minha mae e minha irma nao estao conseguindo acessar o spotify premium (plano familiar) apos 2 meses que comecei a assinatura
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

2 account to use at my house and car

I created an account to use at my living room and another to use at my bedroom and car. I want to joint the second one to my family plan, but spotify tell me is not able to identify the address?? whats wrong here? I even connect from the same IP, jus...

  • Casual Listener
  • I created an account to use at my living room and another to use at my bedroom and car. I want to joint the second one to my family plan, but spotify tell me is not able to identify the address?? w...
  • nsrk
  • Casual Listener
  • 775 Views
  • 2 replies
  • 0 likes
  • 775 Views
  • 2 replies
  • 0 likes

Ik betaal voor een familieabonnement en er staat dat ik een free abonnement heb

Ik heb een familie abonnement met mijn gezin nu kunnen we geen muziek meer luisteren.We kunnen geen 1 nmr meer luisteren niks is gedownload.Ik heb gewoon netjes alles betaald en we zitten allemaal op 1 adres.Uit en ingelogd werkt ook niet.Heeellllppp...

  • Newbie
  • Ik heb een familie abonnement met mijn gezin nu kunnen we geen muziek meer luisteren. We kunnen geen 1 nmr meer luisteren niks is gedownload. Ik heb gewoon netjes alles betaald en we zitten allemaa...
  • 277 Views
  • 0 replies
  • 1 likes
  • 277 Views
  • 0 replies
  • 1 likes

family subscription

Hello, i was removed from our family subscription and i am not able to return back. Please help.Tereza

  • Newbie
  • Hello,   i was removed from our family subscription and i am not able to return back.   Please help. Tereza
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Premium

Hello Spotify! I want to get the Premium package and the only way of payment that I have is the debit card. I do not have a credit card. How can you help me? I really want to continue using the App. Tomorrow ends my free week. I'm waiting. Fernandafe...

  • Casual Listener
  •   Hello Spotify! I want to get the Premium package and the only way of payment that I have is the debit card. I do not have a credit card. How can you help me? I really want to continue using t...
  • Fer123
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Soy titular de una cuenta spotify familiar y no me deja agregar miembros

Hola! Soy titular de una cuenta de Spotify Familiar y he tratado de agregar a un miembro a mi plan pero, no me deja realizarlo. La pagina me dice que soy parte de un plan familiar. pero no me deja agregar a nadie. Como puedo arreglar eso?

  • Visitor
  • Hola!  Soy titular de una cuenta de Spotify Familiar y he tratado de agregar a un miembro a mi plan pero, no me deja realizarlo. La pagina me dice que soy parte de un plan familiar. pero no me ...
  • 708 Views
  • 0 replies
  • 0 likes
  • 708 Views
  • 0 replies
  • 0 likes

Can't add my wife on my Family Membership

Hello guys, I can't add my wife in my Family Membership! I've sent the invite, she received the link, filled the form up and nothing happens. Any idea? Is there any better way to get in touch with the support? We have always the same feedback from th...

  • Newbie
  • Hello guys,   I can't add my wife in my Family Membership! I've sent the invite, she received the link, filled the form up and nothing happens.   Any idea? Is there any better way to g...
  • rdmaia76
  • Newbie
  • 515 Views
  • 3 replies
  • 3 likes
  • 515 Views
  • 3 replies
  • 3 likes

Premium family settings lost.

Hello everyone, Apparently I had a problem with my previous credit card because my Premium Family account was switched to Free. However, I have just updated my CC information and I was able to pay for a Family account. Unfortunately, it looks like I ...

  • Newbie
  • Hello everyone,  Apparently I had a problem with my previous credit card because my Premium Family account was switched to Free. However, I have just updated my CC information and I was able t...
  • denigrismarco
  • Casual Listener
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

No mail for Family Plan

Hi everyone! My dad started a Family Plan and send my mother, my brother en me a mail, but I didn't recieve the mail so I can't join the Plan. We already tried logging in and out / send the mail multiple times ... but still no recieved mail. Anyone a...

  • Newbie
  • Hi everyone!   My dad started a Family Plan and send my mother, my brother en me a mail, but I didn't recieve the mail so I can't join the Plan. We already tried logging in and out / send t...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Spotify no puede verificar mi ubicacion.

Buenos dias! Ayer Spotify cambio mi cuenta Premium a Gratis. Estoy en un plan familiar y soy el unico al que le ha pasado esto. Ya se han realizado todos los pagos del mes y aun asi sigo sin tener mi cuenta Premium, recibi un mensaje en Gmail que dic...

  • Newbie
  • Buenos dias! Ayer Spotify cambio mi cuenta Premium a Gratis. Estoy en un plan familiar y soy el unico al que le ha pasado esto. Ya se han realizado todos los pagos del mes y aun asi sigo sin tener mi...
  • 707 Views
  • 0 replies
  • 0 likes
  • 707 Views
  • 0 replies
  • 0 likes

After accepting invite, still fail to join

My dad, brother, brother's girlfriend and my friend joined the family premium invitations sent by me a month ago. it was all good until today. today it renewed the plan. my dad, brother and his girlfriend were no longer in the list of family members....

  • Visitor
  • My dad, brother, brother's girlfriend and my friend joined the family premium invitations sent by me a month ago. it was all good until today. today it renewed the plan. my dad, brother and his g...
  • waldynp
  • Newbie
  • 507 Views
  • 2 replies
  • 2 likes
  • 507 Views
  • 2 replies
  • 2 likes

Can't listen on Alexa and another device with the Family Plan

Our family is frustrated that when we are listening on Alexa the other can't listen on our phone or laptop.

  • Newbie
  • Our family is frustrated that when we are listening on Alexa the other can't listen on our phone or laptop. 
  • osornios
  • Spotify Star
  • 1047 Views
  • 3 replies
  • 0 likes
  • 1047 Views
  • 3 replies
  • 0 likes

Me cobran de mas en plan premium

Hola buen dia a todos, acabo de checar un detalle con mi cuenta de Spotifiy, para ser exacto el problema es el los cargos que me hacen, soy de Mexico y el costo del plan familiar esta en $149.00 MXN y en la pagina de Recibos de Spotify aparece el car...

  • Newbie
  • Hola buen dia a todos, acabo de checar un detalle con mi cuenta de Spotifiy, para ser exacto el problema es el los cargos que me hacen, soy de Mexico y el costo del plan familiar esta en $149.00 MXN ...
  • 1295 Views
  • 0 replies
  • 1 likes
  • 1295 Views
  • 0 replies
  • 1 likes

Unable to sign up... timeout?

I just bought a family subscription and managed to create a primary account fine. Now I am trying to create an account for my son and after having tried to do this several times I am about to give up. Everytime I put in all the account details on "si...

  • Newbie
  •   I just bought a family subscription and managed to create a primary account fine. Now I am trying to create an account for my son and after having tried to do this several times I am a...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes