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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82988 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
63814 Views
31 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199030 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30051 Views
44 replies
4 likes
Hello, My sister and I were using Spotify Premium Family membership and we were using Premium together nearly for 2 years. She said that, yesterday her account was droppred to non-premium user. When I checked my account I was still Premium member so ...
Hello, My sister and I were using Spotify Premium Family membership and we were using Premium together nearly for 2 years. She said that, yesterday her account was droppred to n...
Roadie
355 Views
1 replies
0 likes
I was randomly removed from my family Spotify and every time I try to get back onto it, it won’t let me join?
I was randomly removed from my family Spotify and every time I try to get back onto it, it won’t let me join?
Spotify Star
255 Views
1 replies
0 likes
Hey i have a family accound in germany, but i was for months in Austria and now i am back in germany since today and can't log in. I get the message that i can use Spotify for 14 days in a foreign country but since i am back in germany i don't know w...
Hey i have a family accound in germany, but i was for months in Austria and now i am back in germany since today and can't log in. I get the message that i can use Spotify for 14 days in a f...
Roadie
400 Views
1 replies
0 likes
Problems to use spotify two members of the family plan at the same time. For some reason, our devices are tied together. If I play something on mine, it stops what the others device listening and plays my music. The same things happens the other way ...
Problems to use spotify two members of the family plan at the same time. For some reason, our devices are tied together. If I play something on mine, it stops what the others device listening and p...
Spotify Star
348 Views
1 replies
0 likes
Hi all,i am trying already a long time to add my mother into the family plan. My father and my sister are already in. When i open the link which is in the invetation mail, i get to fill out the form - but as i want to finish it by confirming she alwa...
Hi all, i am trying already a long time to add my mother into the family plan. My father and my sister are already in. When i open the link which is in the invetation mail, i get to fill out the f...
Spotify Star
786 Views
1 replies
0 likes
I'm thinking about upgrading my free subscription to the Family Premium account. College age daughter already has a separate account and gets the student discount. She has two and a half years left as a full time college student. She is a dependent e...
I'm thinking about upgrading my free subscription to the Family Premium account. College age daughter already has a separate account and gets the student discount. She has two and a half years left a...
Spotify Star
608 Views
1 replies
0 likes
Hallo,Ich nutze schon seit langer Zeit meinen Account im Premium Family Paket meines Vaters. Nun habe ich die erneute Verifizierung verpasst, da die Mail in meinem Spamordner gelandet ist. Nach erneuter Einladung des Family Account Managers kann ich ...
Hallo, Ich nutze schon seit langer Zeit meinen Account im Premium Family Paket meines Vaters. Nun habe ich die erneute Verifizierung verpasst, da die Mail in meinem Spamordner gelandet ist. Nach e...
290 Views
0 replies
0 likes
My daughter just got a new iPod touch for Christmas. I created a spotify family account for her, but when I try to log her in on the iPod app, it freezes and then crashes. After this, it will never open again. If I re-install the app and sign in usin...
My daughter just got a new iPod touch for Christmas. I created a spotify family account for her, but when I try to log her in on the iPod app, it freezes and then crashes. After this, it will never o...
Casual Listener
2327 Views
7 replies
1 likes
I've invited my two kids to Family but they do not have any email-adresses. How do they get acess to their Spotify?
I've invited my two kids to Family but they do not have any email-adresses. How do they get acess to their Spotify?
Spotify Star
812 Views
5 replies
0 likes
Can you listen to Spotify downloaded playlists on one device that's on Airplane Mode, while leaving Spotify streaming open for use on another device, without being a non-family poacher? I'm no cheat. So what's the right thing to do? Thanks
Can you listen to Spotify downloaded playlists on one device that's on Airplane Mode, while leaving Spotify streaming open for use on another device, without being a non-family poacher?&n...
Roadie
479 Views
1 replies
0 likes
Hi dear community stuffs, my problem that i can`t rejoin Spotify family plan after removed family plan. I get that error: You can only change Family plans once per year. Contact us for help. How can i rejoin family plan?
Hi dear community stuffs, my problem that i can`t rejoin Spotify family plan after removed family plan. I get that error: You can only change Family plans once per year. Contact us&n...
Newbie
8167 Views
6 replies
0 likes
I have recently upgraded to family having come from deezer. I am staggered at how cumbersome it is to set up multiple users with the family plan. It really needs to change as we enter a time of many connected devices. It seems that I have to set up a...
I have recently upgraded to family having come from deezer. I am staggered at how cumbersome it is to set up multiple users with the family plan. It really needs to change as we enter a time of m...
311 Views
0 replies
0 likes
Toda vez que eu preencho os dados submetidos para entrar no plano familiar, aparece uma mensagem onde diz que nao foi possivel eu entrar, ja tentei mais de 15 vezes, tudo isso pois passou do prazo de 7 dias de confirmacao do endereco.Hoje preciso do ...
Toda vez que eu preencho os dados submetidos para entrar no plano familiar, aparece uma mensagem onde diz que nao foi possivel eu entrar, ja tentei mais de 15 vezes, tudo isso pois passou do prazo de...
Spotify Star
3090 Views
3 replies
0 likes
I thought the idea of this was people had separate accounts? After signing up for family I now get other members suggestions on my account! Is there a way to stop this? Also not all members can create an account...I've tried for several hours but sti...
I thought the idea of this was people had separate accounts? After signing up for family I now get other members suggestions on my account! Is there a way to stop this? Also not all m...
Casual Listener
474 Views
1 replies
0 likes
I have a family plan and my wife accepted the link to join. She created her own and the link worked perfectly fine and it shows her under my plan, but her subscription still reads free. She also still has ads when she plays music. She currently has a...
I have a family plan and my wife accepted the link to join. She created her own and the link worked perfectly fine and it shows her under my plan, but her subscription still reads free. She also s...
Roadie
377 Views
1 replies
0 likes
I subscribe to Spotify Premium through my cell provider and I wish to upgrade to Premium for Family but my cell provider does not offer. If I subsribe to Premium for Family through Spotify and cancel my existing account with my cell provider. How do ...
I subscribe to Spotify Premium through my cell provider and I wish to upgrade to Premium for Family but my cell provider does not offer. If I subsribe to Premium for Family through S...
Spotify Star
455 Views
1 replies
0 likes
me and my family made a family subscription then we renewed it like 2 3 days later when it was already finished so i had to re-invite them but they can't join i guess this is cause i had to re invite them any ideas how i fix this?
me and my family made a family subscription then we renewed it like 2 3 days later when it was already finished so i had to re-invite them but they can't join i guess this is cause i had to re i...
Roadie
328 Views
1 replies
0 likes
Trying to register my son so he can join my Premium for family account. His mail has received the invitation, but he doesn't have his own account yet so I have tried to set one up so that he can join my Premium for family.The registration procedure f...
Trying to register my son so he can join my Premium for family account. His mail has received the invitation, but he doesn't have his own account yet so I have tried to set one up so that he can j...
Community Legend
525 Views
1 replies
0 likes
One of my family members is not receiving email invitations to join the family account. We have checked junk mail and tried resending, as well as cancelling and re-sending the invite. Need a solution.
One of my family members is not receiving email invitations to join the family account. We have checked junk mail and tried resending, as well as cancelling and re-sending the invite. N...
Community Legend
3131 Views
3 replies
0 likes
I have a question.My friend and I have Spotify Premium and have the first 3 months for a fixed amount. The first monthly billing would be in March or April.We're thinking about making Spotify Family. The question is, how does this relate to billing. ...
I have a question. My friend and I have Spotify Premium and have the first 3 months for a fixed amount. The first monthly billing would be in March or April. We're thinking about making Spotify Family...
Community Legend
444 Views
1 replies
0 likes
