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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 155428 Views
  • 32 replies
  • 9 likes
  • 155428 Views
  • 32 replies
  • 9 likes

One year acount to family acount

Two months ago I subscribed to a one year premium acount, since would give me a discount.Now I'm moving in with my girlfriend, so I wanna change it to a Family Acount, we're both Premium subscribers.I'm reading the Help pages and this "upgrade" seems...

  • Newbie
  • Two months ago I subscribed to a one year premium acount, since would give me a discount. Now I'm moving in with my girlfriend, so I wanna change it to a Family Acount, we're both Premium s...
  • 472 Views
  • 0 replies
  • 0 likes
  • One Year
  • 472 Views
  • 0 replies
  • 0 likes

Husband can’t use Spotify same time as me

I upgraded to family account last week and sent my husband the invite. He set himself up and it worked fine first time but since then as soon as one of us starts using Spotify the other can’t use it at the same time. Any idea?

  • Newbie
  • I upgraded to family account last week and sent my husband the invite. He set himself up and it worked fine first time but since then as soon as one of us starts using Spotify the other can’t use i...
  • LordRollin
  • Community Legend
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Subscription no longer says premium family although I still pay for premium family

I pay for Spotify family premium. I've also already added family members. Today I went into my account to add another member but it now says I have Spotify premium, not premium family.

  • Newbie
  • I pay for Spotify family premium. I've also already added family members. Today I went into my account to add another member but it now says I have Spotify premium, not premium family
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Wont add family members

When my family clicks the "accept invite" link, it doesn't bring them to a link to put in the code. It just shows my credit card information and asks if it i want to update any info.

  • Newbie
  • When my family clicks the "accept invite" link, it doesn't bring them to a link to put in the code. It just shows my credit card information and asks if it i want to update any info.
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

I cannot invite my family members in Premium Family

I cannot invite my family members in my Premium Family. After answering the confirmation and submit button, a screen window pops up that only family members living in the same address is allowed. However, we, my family members are all giving the same...

  • Newbie
  • I cannot invite my family members in my Premium Family.  After answering the confirmation and submit button, a screen window pops up that only family members living in the same address is a...
  • 430 Views
  • 0 replies
  • 0 likes
  • 430 Views
  • 0 replies
  • 0 likes

Accepted a wrongly sent invite

Hello Spotifyians, I managed to mess up my family subscription and join the wrong one, afterwards left immediately. I now can not join the family subscription my girlfriend's in. Can this block be lifted somehow? Kind regards

  • Casual Listener
  • Hello Spotifyians,    I managed to mess up my family subscription and join the wrong one, afterwards left immediately. I now can not join the family subscription my girlfriend's in. Can t...
  • LeoRager
  • Community Legend
  • 598 Views
  • 5 replies
  • 0 likes
  • 598 Views
  • 5 replies
  • 0 likes

Not able to provide access to family members

TO whomever it may concern, I am having though time to include people from my home to access into Spotiy premium family... The account that offers family platinum is bariskorlu and the invited account is "removed sensitive information /L" who has bee...

  • Newbie
  • TO whomever it may concern, I am having though time to include people from my home to access into Spotiy premium family... The account that offers family platinum is bariskorlu and the invited a...
  • LeoRager
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • Student
  • 361 Views
  • 1 replies
  • 0 likes

Other Family Plan member's music is playing on my device

Hi there, I have myself, my mom and my three siblings on a Family Plan. I just added my siblings today, and I was listening to music through the Spotify app on my phone. Midway through a song, the "devices" window pops up saying I can listen to music...

  • Regular
  • Hi there,   I have myself, my mom and my three siblings on a Family Plan. I just added my siblings today, and I was listening to music through the Spotify app on my phone. Midway through a s...
  • LeoRager
  • Community Legend
  • 1504 Views
  • 1 replies
  • 1 likes
  • 1504 Views
  • 1 replies
  • 1 likes

Solved!! Can't join a family group

Hello, I was paying for premium until my father said he was going to do a family pack. I checked the faq and I had to cancel my current sub, so I did. But now I haven't received any mail for joining the family plan. Not even in spam. Anyone that can ...

  • Casual Listener
  • Hello,   I was paying for premium until my father said he was going to do a family pack. I checked the faq and I had to cancel my current sub, so I did. But now I haven't received any mail f...
  • LeoRager
  • Community Legend
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Can I add a Family Member (sister) who resides in another county to our Spotify Family Premium?

Can I add a Family Member (sister) who resides in another county to our Spotify Family Premium Account? Or how can I allow her to access Spotify Premium where I cover the costs for her even though we reside in different countries ie: Australia and Ne...

  • Newbie
  • Can I add a Family Member (sister) who resides in another county to our Spotify Family Premium Account? Or how can I allow her to access Spotify Premium where I cover the costs for her even though w...
  • OverratedDev
  • Music Fan
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Ogrenci Indirimi sorunu

10 gun once ogrenci premium icin basvurdum ucret kesildi ama halen ogrenci belgesi onay mesaji gelmedi ve hesabim halen free olarak gorunuyor ustelik 2 kere 6.99 kesildi

  • Casual Listener
  • 10 gun once ogrenci premium icin basvurdum ucret kesildi ama halen ogrenci belgesi onay mesaji gelmedi ve hesabim halen free olarak gorunuyor ustelik 2 kere 6.99 kesildi
  • sercan2295
  • Casual Listener
  • 749 Views
  • 1 replies
  • 0 likes
  • 749 Views
  • 1 replies
  • 0 likes

Account Verification For Family Activation ?

I live the same adress with my cousin. He send me a family invitation 3 days ago .I opened mail and accept the invite and my account upgrade premium. But yesterday i received an email which told me "we cannot verified you and your invitator live same...

  • Newbie
  • I live the same adress with my cousin. He send me a family invitation 3 days ago .I opened mail and accept the invite and my account upgrade premium. But yesterday i received an email which told m...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Amazon Alexa (Echo) and Iphone on Family Account

I have a family account with a specific username and have linked that username with my Echo as the default music service. The user name is linked to my email address. I also have spotify on my iphone and have logged in using my email address.However,...

  • Newbie
  • I have a family account with a specific username and have linked that username with my Echo as the default music service. The user name is linked to my email address. I also have spotify on my i...
  • 242 Views
  • 0 replies
  • 1 likes
  • 242 Views
  • 0 replies
  • 1 likes

Premium family

Buenas, por si alguien me podria ayudar. He pagado el plan familiar para 5 personas (recibiendo sus invitaciones), y para mi. Pues todos ellos tienen la cuenta premium porque les llego la invitacion, pero la mia no se ha convertido en premium. Por qu...

  • Newbie
  • Buenas, por si alguien me podria ayudar. He pagado el plan familiar para 5 personas (recibiendo sus invitaciones), y para mi. Pues todos ellos tienen la cuenta premium porque les llego la invitacion,...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Solved!! Audiobooks/Hörbücher in Spotify

Hello.My English is not the best.I pay for Premium for hearing Audiobooks.But the Problem is, EVERY book i am listening, isn't finished.If i start, it looka good. But when i come to the End its missing. For What do i pay? If i get Pranked everytime.....

  • Casual Listener
  • Hello. My English is not the best. I pay for Premium for hearing Audiobooks. But the Problem is, EVERY book i am listening, isn't finished. If i start, it looka good. But when i come to the End i...
  • CK_Stuggi
  • Regular
  • 3173 Views
  • 8 replies
  • 1 likes
  • 3173 Views
  • 8 replies
  • 1 likes

Solved!! Playlisten mitnehmen -> Familienabo

Hallo Community,ich haette gerne gewusst, ob man Playlisten von einem Familien-Abo in ein neu erstelltes Familien-Abo "mitnehmen" (exportieren) kann. Wie funktioniert das? Danke vorab und schoene GruesseTobi

  • Casual Listener
  • Hallo Community, ich haette gerne gewusst, ob man Playlisten von einem Familien-Abo in ein neu erstelltes Familien-Abo "mitnehmen" (exportieren) kann. Wie funktioniert das?   Danke ...
  • Super-Tiub
  • Casual Listener
  • 11783 Views
  • 4 replies
  • 0 likes
  • 11783 Views
  • 4 replies
  • 0 likes

Solved!! Family account status

Hello, I have a very simple question. How do I know if a member of my family is covered by the family subscription plan? She had a facebook account (payed in separate) and the list of members just confirms sending the invitation email, not their subs...

  • Roadie
  • Hello, I have a very simple question. How do I know if a member of my family is covered by the family subscription plan? She had a facebook account (payed in separate) and the list of members just c...
  • Eagle355
  • Newbie
  • 630 Views
  • 1 replies
  • 0 likes
  • 630 Views
  • 1 replies
  • 0 likes

Family Premium not working for nominated person

When I tell Google Home to play one of my playlists, it does so. But when my wife tells it to pay one of hers, it plays the artist's station instead. She is s nominated person on my Family Premium account.

  • Casual Listener
  • When I tell Google Home to play one of my playlists, it does so. But when my wife tells it to pay one of hers, it plays the artist's station instead. She is s nominated person on my Family Premium a...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

i upgraded to family premium

i sent the invites to the family members but when they accept, it doesnt upgrade them to the family plan, because only one device can play online music at a time. i dont understand why it wont accept the invitations. clicking on the invitation just s...

  • Newbie
  • i sent the invites to the family members but when they accept, it doesnt upgrade them to the family plan, because only one device can play online music at a time. i dont understand why it wont a...
  • Maxim
  • Spotify Star
  • 1193 Views
  • 1 replies
  • 0 likes
  • Family subscriptions
    FAQ
  • 1193 Views
  • 1 replies
  • 0 likes

Solved!! Famielienaboment

Hallo Community,Ich habe zurzeit einen Standart (Einzelperson) Spotify Premium Account der aber zurzeit noch im Testmonat bis zum Ende des Monats ist. Nun moechte ich mit meiner Familie auf ein Familien Abo wechseln sind die restlichen Testage dabei ...

  • Newbie
  • Hallo Community, Ich habe zurzeit einen Standart (Einzelperson) Spotify Premium Account der aber zurzeit noch im Testmonat bis zum Ende des Monats ist. Nun moechte ich mit meiner Familie auf ein Fam...
  • LeoRager
  • Community Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes