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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82085 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62466 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198020 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29669 Views
44 replies
4 likes
Hi, I have a premium family account and the credit card expried. I received a mail to update the information. I have tried to go in an update the information but it always tels me it fails. I have tried a different card as well with out any luck. Wha...
Hi, I have a premium family account and the credit card expried. I received a mail to update the information. I have tried to go in an update the information but it always tels me it fails. I...
271 Views
0 replies
1 likes
Today I signed Spotify for Family. I invited everybody I had to, and in the section of my account “manage the family” (it’s translated from italian, so I don’t know if it’s right in english), almost every name is the right one, that of the people I i...
Today I signed Spotify for Family. I invited everybody I had to, and in the section of my account “manage the family” (it’s translated from italian, so I don’t know if it’s right in english), a...
210 Views
0 replies
0 likes
Hace unos dias cree una cuenta Familiar Premium para los integrantes de mi casa. Todos aceptamos las invitaciones pero en el momento de escuchar musica solo puede hacerlo uno a la vez. Necesito una solucion para esto, muchas gracias.
Hace unos dias cree una cuenta Familiar Premium para los integrantes de mi casa. Todos aceptamos las invitaciones pero en el momento de escuchar musica solo puede hacerlo uno a la vez. Necesito una s...
230 Views
0 replies
0 likes
Hi there, just moved from single account to family account but having problems, have sent invite to my three family members but how do I transfer playlists across?
Hi there, just moved from single account to family account but having problems, have sent invite to my three family members but how do I transfer playlists across?
Community Legend
307 Views
1 replies
0 likes
My girlfriend was forced out of our family subscription and I can’t invite her back in. It happened when she was on a weekend vacation in Milano. We have the same adress here in Hamburg Germany and we both live there. This is unacceptable. I was a bi...
My girlfriend was forced out of our family subscription and I can’t invite her back in. It happened when she was on a weekend vacation in Milano. We have the same adress here in Hamburg Germany and w...
221 Views
0 replies
0 likes
I can't use family premium because i am travelling. I still have the same adress back home but my acount only accepts that i am in peru. But i am only travelling through peru. What do i have to do?
I can't use family premium because i am travelling. I still have the same adress back home but my acount only accepts that i am in peru. But i am only travelling through peru. What do i have to do?
Community Legend
349 Views
1 replies
0 likes
We are attempting to set up a family account. Invites sent, process followed. Once the free accounts are set up and we move onto to redeem to uplift ‘free’ to ‘premium’ the invitation codes keep getting refused as they are ‘not valid’. They are 100% ...
We are attempting to set up a family account. Invites sent, process followed. Once the free accounts are set up and we move onto to redeem to uplift ‘free’ to ‘premium’ the invitation codes k...
299 Views
0 replies
1 likes
Hi. I have bought a year of Spotify Premium for 99 euros. Now I would like to upgrade to Spotify Premium for Family. My subscription is paid until Dec. 27th 2018.Can I upgrade or should I wait until the expiration of my subscription?Thanks.
Hi. I have bought a year of Spotify Premium for 99 euros. Now I would like to upgrade to Spotify Premium for Family. My subscription is paid until Dec. 27th 2018. Can I upgrade or should I wait u...
Community Legend
1195 Views
1 replies
0 likes
I subscribed to family package and invited my wife n son via emails. They accepted and tried to subscribe but failed. I’ve been paying for 2 months for nothing. Wasted!
I subscribed to family package and invited my wife n son via emails. They accepted and tried to subscribe but failed. I’ve been paying for 2 months for nothing. Wasted!
Spotify Star
250 Views
1 replies
0 likes
I want to add a device to our Family Plan. We have a iPad MIni that we use for home music. Both my wife and I have seperate accounts under the family plan we use on our phones. I want the iPad Mini to have its own account. I tried adding a "dummy" us...
I want to add a device to our Family Plan. We have a iPad MIni that we use for home music. Both my wife and I have seperate accounts under the family plan we use on our phones. I want the iPad Mini t...
Spotify Star
284 Views
1 replies
0 likes
My family have just bought family premium but I already have my own personal student premium account. So I accept the invitation and now I'm a member of the family account. But do I have to quit my student account anywhere or will that happen automat...
My family have just bought family premium but I already have my own personal student premium account. So I accept the invitation and now I'm a member of the family account. But do I have to q...
Spotify Star
253 Views
1 replies
0 likes
Hallo,ich habe folgendes Problem: Wir haben ein Problem mit Spotify Family.Nachdem ich mich bei Spotify Family registriert hatte poppte ein Fenster auf, in dem man die erste Einladung versenden konnte. Da habe ich die e-Mail adresse meiner Tochter ei...
Hallo, ich habe folgendes Problem: Wir haben ein Problem mit Spotify Family. Nachdem ich mich bei Spotify Family registriert hatte poppte ein Fenster auf, in dem man die erste Einladung versenden k...
230 Views
0 replies
0 likes
My dad, brother, brother's girlfriend and my friend joined the family premium invitations sent by me a month ago. it was all good until today. today it renewed the plan. my dad, brother and his girlfriend were no longer in the list of family members....
My dad, brother, brother's girlfriend and my friend joined the family premium invitations sent by me a month ago. it was all good until today. today it renewed the plan. my dad, brother and his g...
Newbie
547 Views
2 replies
2 likes
So I know in order to leave the family plan the creator and the one who is charged for the plan can kick you off. But I'm having issues with the creator of the plan and I was wondering if there's anyway to leave because when I ask the creator of the ...
So I know in order to leave the family plan the creator and the one who is charged for the plan can kick you off. But I'm having issues with the creator of the plan and I was wondering if there's a...
Spotify Star
336 Views
1 replies
0 likes
Please help me to cancel this order azzzzzz i dont believe it spotify would charge you while just input credit card number !!!!!
Please help me to cancel this order azzzzzz i dont believe it spotify would charge you while just input credit card number !!!!!
Roadie
318 Views
1 replies
0 likes
My brother was removed from plan either tho he confirmed the address and everything.was he removed because he conected outside the house.
My brother was removed from plan either tho he confirmed the address and everything. was he removed because he conected outside the house.
Spotify Star
610 Views
2 replies
0 likes
My monthly payment is drawn next time 21/2-2018 but I am not intrested in keep on paying. If I take the premium away before that date, do I keep my premium privilages untill the money should have been drawn or do I loose it right away even though I h...
My monthly payment is drawn next time 21/2-2018 but I am not intrested in keep on paying. If I take the premium away before that date, do I keep my premium privilages untill the money should have bee...
Casual Listener
414 Views
2 replies
0 likes
Hello, i want to update a member in my family account. Old e-mail addesss was "" . and it need to be updated as ""
Hello, i want to update a member in my family account. Old e-mail addesss was "<removed personal information>" . and it need to be updated as "<removed personal information>"
Roadie
339 Views
1 replies
0 likes
The family members of my familiar acount was removed. Spotify said that thay could not confirm the address, but they still living with me. Natalia is my Cousin, Vitor is my Brother, Caetano is my Father, Marcellus is my husband and Rafael is my husba...
The family members of my familiar acount was removed. Spotify said that thay could not confirm the address, but they still living with me. Natalia is my Cousin, Vitor is my Brother, Caetano i...
248 Views
0 replies
0 likes
Hola, he invitado 4 miembros de mi familia al Premium Family. Todos han recibido el mail pero la cuenta que se indica no es la mia. He re-mandado el invite - lo mismo.¿ Que hago?
Hola, he invitado 4 miembros de mi familia al Premium Family. Todos han recibido el mail pero la cuenta que se indica no es la mia. He re-mandado el invite - lo mismo.¿ Que hago?
220 Views
0 replies
0 likes
