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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173959 Views
  • 32 replies
  • 9 likes
  • 173959 Views
  • 32 replies
  • 9 likes

Existing student account convert to NEW Family Premium account?

I'm thinking about upgrading my free subscription to the Family Premium account. College age daughter already has a separate account and gets the student discount. She has two and a half years left as a full time college student. She is a dependent e...

  • Newbie
  • I'm thinking about upgrading my free subscription to the Family Premium account. College age daughter already has a separate account and gets the student discount. She has two and a half years left a...
  • Maxim
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Issue with my family Spotify

I was randomly removed from my family Spotify and every time I try to get back onto it, it won’t let me join?

  • Newbie
  • I was randomly removed from my family Spotify and every time I try to get back onto it, it won’t let me join?
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Premium Family Account nicht mehr nutzbar

Hallo,Ich nutze schon seit langer Zeit meinen Account im Premium Family Paket meines Vaters. Nun habe ich die erneute Verifizierung verpasst, da die Mail in meinem Spamordner gelandet ist. Nach erneuter Einladung des Family Account Managers kann ich ...

  • Newbie
  • Hallo, Ich nutze schon seit langer Zeit meinen Account im Premium Family Paket meines Vaters. Nun habe ich die erneute Verifizierung verpasst, da die Mail in meinem Spamordner gelandet ist. Nach e...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Solved!! How to get started Premium Family

I've invited my two kids to Family but they do not have any email-adresses. How do they get acess to their Spotify?

  • Casual Listener
  • I've invited my two kids to Family but they do not have any email-adresses. How do they get acess to their Spotify?
  • Maxim
  • Spotify Star
  • 673 Views
  • 5 replies
  • 0 likes
  • 673 Views
  • 5 replies
  • 0 likes

21st century/multiple accounts

I have recently upgraded to family having come from deezer. I am staggered at how cumbersome it is to set up multiple users with the family plan. It really needs to change as we enter a time of many connected devices. It seems that I have to set up a...

  • Casual Listener
  • I have recently upgraded to family having come from deezer. I am staggered at how cumbersome it is to set up multiple users with the family plan. It really needs to change as we enter a time of m...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Solved!! Premium for family help

I thought the idea of this was people had separate accounts? After signing up for family I now get other members suggestions on my account! Is there a way to stop this? Also not all members can create an account...I've tried for several hours but sti...

  • Casual Listener
  • I thought the idea of this was people had separate accounts? After signing up for family I now get other members suggestions on my account! Is there a way to stop this?   Also not all m...
  • Samson84
  • Casual Listener
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Familymembers

Im trying to add a familymember (my daughter). I get an email and i accept the invatation but nowhere does it come up where to type the code that i get om my email?? So i cant go on and it drives me crazy.. I have searched on google and there i can s...

  • Newbie
  • Im trying to add a familymember (my daughter). I get an email and i accept the invatation but nowhere does it come up where to type the code that i get om my email??   So i cant go on and it d...
  • Luke
  • Spotify Star
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Family spotify login

I'm trying to add a family member to a family premium account, she clicks on the 'accept invite' on the email but it never works. How can I add her to the family account?

  • Newbie
  • I'm trying to add a family member to a family premium account, she clicks on the 'accept invite' on the email but it never works. How can I add her to the family account? 
  • Luke
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Registration failure & Premium for family account.

Trying to register my son so he can join my Premium for family account. His mail has received the invitation, but he doesn't have his own account yet so I have tried to set one up so that he can join my Premium for family.The registration procedure f...

  • Newbie
  • Trying to register my son so he can join my Premium for family account. His mail has received the invitation, but he doesn't have his own account yet so I have tried to set one up so that he can j...
  • Luke
  • Spotify Star
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Copy or Retrieve playlist to new account

I subscribe to Spotify Premium through my cell provider and I wish to upgrade to Premium for Family but my cell provider does not offer. If I subsribe to Premium for Family through Spotify and cancel my existing account with my cell provider. How do ...

  • Newbie
  • I subscribe to Spotify Premium through my cell provider and I wish to upgrade to Premium for Family but my cell provider does not offer.  If I subsribe to Premium for Family through S...
  • MattSuda
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

cargo a la tarjeta y no tengo premium

Quisiera saber si se genero un cobro a la tarjeta de credito ya que intente obtener spoty premium pero no fue posible

  • Newbie
  • Quisiera saber si se genero un cobro a la tarjeta de credito ya que intente obtener spoty premium pero no fue posible 
  • yuvia
  • Newbie
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Family Account

Hello, the Family Account does not works for my wife. What is the Problem?

  • Casual Listener
  • Hello, the Family Account does not works for my wife. What is the Problem?
  • LeoRager
  • Community Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Solved!! We want change to Spotify Family

I have a question.My friend and I have Spotify Premium and have the first 3 months for a fixed amount. The first monthly billing would be in March or April.We're thinking about making Spotify Family. The question is, how does this relate to billing. ...

  • Newbie
  • I have a question. My friend and I have Spotify Premium and have the first 3 months for a fixed amount. The first monthly billing would be in March or April. We're thinking about making Spotify Family...
  • jsannn
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Premium question

I just bought the 100 peso Spotify premium card and I logged it in but it's not letting me play premium on my phone why? Was up with that what do I do now.

  • Newbie
  • I just bought the 100 peso Spotify premium card and I logged it in but it's not letting me play premium on my phone why? Was up with that what do I do now.
  • imattolo
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Spotify Family not working

Hello My mother gave me Spotify Premium today, after she updated her account to Spotify Family. I had used her account before and she got tired not being able to play her music whenever she wanted. I created myself a new account from the link I got f...

  • Casual Listener
  • Hello   My mother gave me Spotify Premium today, after she updated her account to Spotify Family. I had used her account before and she got tired not being able to play her music whenever s...
  • Paevi
  • Newbie
  • 72409 Views
  • 15 replies
  • 1 likes
  • Premium
    Subscription
  • 72409 Views
  • 15 replies
  • 1 likes

HELP - Family Premium Acc

I have 5 members in my family premium all logged in with accounts. However, it won't let more than 3 of us download music and listen to it offline. An error message comes up and says we have exceeded the 3 people and then deletes all our saved songs ...

  • Newbie
  • I have 5 members in my family premium all logged in with accounts.  However, it won't let more than 3 of us download music and listen to it offline. An error message comes up and says we have e...
  • LeoRager
  • Community Legend
  • 745 Views
  • 1 replies
  • 0 likes
  • 745 Views
  • 1 replies
  • 0 likes

Inviteproblem

I want to join my family's Spotify Premium Family account. I've sent the invite to my mail multiple times - but it never arrives

  • Newbie
  • I want to join my family's Spotify Premium Family account. I've sent the invite to my mail multiple times - but it never arrives
  • LeoRager
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

One email address two devices

HiCan someone help me? I just signed up for family premium package, works well with my android but it wont allowed me to access my ios device...and I'm using same email address and fb account on both devices. Now I can't add or remove account because...

  • Casual Listener
  • Hi Can someone help me? I just signed up for family premium package, works well with my android but it wont allowed me to access my ios device...and I'm using same email address and fb account on b...
  • LeoRager
  • Community Legend
  • 399 Views
  • 3 replies
  • 0 likes
  • 399 Views
  • 3 replies
  • 0 likes

problemas en plan familiar

Soy el admin de un plan familiar y ya va un mes bien hasta el dia de hoy que un familiar no lo deja entrar a su S. Premium lo cual ya le envie la invitacion y pone todos los requisitos que pide a como estan y no lo deja entrar.Que puedo hacer?

  • Newbie
  • Soy el admin de un plan familiar y ya va un mes bien hasta el dia de hoy que un familiar no lo deja entrar a su S. Premium lo cual ya le envie la invitacion y pone todos los requisitos que pide a com...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Wife and daughter excluded from Premium for Family.

My wife and daughter were excluded from their Premium account. One of my two daugters recieved an email to confirm that we lived at the same address asking our ZIP code. We filled the form, and the account was confirmed. After that I recieved an emai...

  • Newbie
  • ...Free account. I invited them to join the Premium for Family promotion, but, after having filled out the page as requested, they both get a red bar on the top saying that they can't join. Why does t...
  • deliarmin
  • Newbie
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes