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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

leevanbro

Newbie

73384 Views

61 replies

6 likes

Premium for Family
  • 73384 Views
  • 61 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

MadMarkTCB

Visitor

89589 Views

71 replies

5 likes

Premium for Family
  • 89589 Views
  • 71 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monkatron

Visitor

71454 Views

40 replies

8 likes

Premium for Family
  • 71454 Views
  • 40 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

incendras

Newbie

204154 Views

265 replies

34 likes

Premium for Family
  • 204154 Views
  • 265 replies
  • 34 likes

spotify premium

i were share my premium to my family but his mail didnt get it

Casual Listener

i were share my premium to my family but his mail didnt get it

lydiamarback

Newbie

588 Views

3 replies

0 likes

  • 588 Views
  • 3 replies
  • 0 likes

cambiar direccion

Buenas, deseo saber como puedo cambiar mi direccion, para poder darle mi direccion en mi nuevo plan familiar.Yo antes tenia un plan de otro familiar y cancelo la cuenta. Acabamos de volver a abrir la cuenta y no me solicito la direccion, deseo saber ...

Newbie

Buenas, deseo saber como puedo cambiar mi direccion, para poder darle mi direccion en mi nuevo plan familiar. Yo antes tenia un plan de otro familiar y cancelo la cuenta. Acabamos de volver a abrir ...

726 Views

0 replies

0 likes

  • 726 Views
  • 0 replies
  • 0 likes

Solved!! Plano Familiar

Na minha conta familiar, o aplicativo simplesmente excluiu os membros arbitráriamete.Ou seja, o pessoal mora comigo, cumprindo os termos, e mesmo assim elas foram excluídas e não consigo anexá-las outra vez.Gostaria que minha situação fosse resolvida...

Newbie

Na minha conta familiar, o aplicativo simplesmente excluiu os membros arbitráriamete. Ou seja, o pessoal mora comigo, cumprindo os termos, e mesmo assim elas foram excluídas e não consigo anexá-las ...

Bittencourt

Spotify Star

1732 Views

11 replies

2 likes

  • 1732 Views
  • 11 replies
  • 2 likes

Family Name / Different Name in Invitation

Hey support, I have a family account and want to invite my flat mate. But the invitation showing a different name and acceptation of the invitation is not possible, although the address is the same. Can please help me someone? /Bernd

Newbie

Hey support,   I have a family account and want to invite my flat mate. But the invitation showing a different name and acceptation of the invitation is not possible, although the address is t...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Spotify premium

I just made a playlist and all I want to do is download it before I go on a really long flight to Korea! I can’t ask my parents for their credit card and I am in 8th grade so I don’t have one, all I want is to start a free trial! HELP!! I can’t survi...

Newbie

I just made a playlist and all I want to do is download it before I go on a really long flight to Korea! I can’t ask my parents for their credit card and I am in 8th grade so I don’t have one, all I ...

Maxim

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Paiement Premium etudiant

Je paie depuis des mois l'abonnement etudiant. Je me rends compte seulement aujourd'**bleep** que je suis debitee 2 fois 4,99e par mois. Je precise que je n'ai qu'un seul compte Spotify.Savez-vous m'aider a annuler le 2e prelevement?

Newbie

Je paie depuis des mois l'abonnement etudiant. Je me rends compte seulement aujourd'**bleep** que je suis debitee 2 fois 4,99e par mois.  Je precise que je n'ai qu'un seul compte Spotify. Save...

381 Views

0 replies

0 likes

Student
  • 381 Views
  • 0 replies
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Solved!! Family Subscription

A family member didn't read the form right and put the full street number and name in where it says just street name and then the suburb where it says the street number will that matter, they didn't read it and entered it in like that because that's ...

Newbie

A family member didn't read the form right and put the full street number and name in where it says just street name and then the suburb where it says the street number will that matter, they d...

LeoRager

Community Legend

807 Views

1 replies

0 likes

1
  • 807 Views
  • 1 replies
  • 0 likes

Other family members cannot log into Spotify family

The spotify premium replied me that Im unable to join the spotify family after typing all the info.

Newbie

The spotify premium replied me that Im unable to join the spotify family after typing all the info.

LeoRager

Community Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Changing address in Family Account

Hi Guys, I have a problem with my Family account. First of all I can not change my address. I just moved houses with my friend and I can not find any option to change it. Also, I have lived now for a while in the Netherlands and my address keeps show...

Casual Listener

Hi Guys, I have a problem with my Family account. First of all I can not change my address. I just moved houses with my friend and I can not find any option to change it. Also, I have lived now for a...

LeoRager

Community Legend

9258 Views

3 replies

0 likes

  • 9258 Views
  • 3 replies
  • 0 likes

Ogrenci indirimi premium sorunu

SheerID Verification'dan dogrulandi mesaji geldi.Linke tikladigimda odeme bilgileri girme arayuzunde "Odeme basarisiz oldu. Tekrar dene ya da baska bir odeme yontemi kullan." seklinde uyari veriyor.Hesabimdan para zaten cekildi.Hesabim suan free.

Newbie

SheerID Verification'dan dogrulandi mesaji geldi.Linke tikladigimda odeme bilgileri girme arayuzunde "Odeme basarisiz oldu. Tekrar dene ya da baska bir odeme yontemi kullan." seklinde uyari veriyor.H...

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

2 defa odeme alindi hala premium olamadim

SAATLER ONCE OGRENCI OLARAK PREMIUM OLMAYA CALISTIM. SAYFA SORUN VERDI 2. DEFA PDFTEN BELGEMI YUKLEDIM. 2 DEFA ODEME ALINMIS GOZUKUYOR. AYRICA HALA FREE HESAP GOZUKUYORUM ACILEN COZULMESINI VE 2. ODEMENIN IADESINI ISTIYORUM

Casual Listener

SAATLER ONCE OGRENCI OLARAK PREMIUM OLMAYA CALISTIM. SAYFA SORUN VERDI 2. DEFA PDFTEN BELGEMI YUKLEDIM. 2 DEFA ODEME ALINMIS GOZUKUYOR. AYRICA HALA FREE HESAP GOZUKUYORUM ACILEN COZULMESINI  VE ...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

family invitation doesn‘t work

Hello, i wang to invitate my daughter into my premium account acoconut it doesn‘t work.Spotify telle my daughter „you couldn’t enger this premium family account“ (Greman: „Du kannst diesem Premium Family Abo nicht beitreten. Brauchst Du Hilfe? Lies u...

Casual Listener

Hello,   i wang to invitate my daughter into my premium account acoconut it doesn‘t work. Spotify telle my daughter „you couldn’t enger this premium family account“ (Greman: „Du kannst d...

aca1992

Regular

497 Views

3 replies

0 likes

  • 497 Views
  • 3 replies
  • 0 likes

Problems with Premium Family Plan

Good morning, I need your help.He received the invitation to the Family Plan for my brother, but when he finished filling out the form and sent it, he signed with the same plan and not with the family, to which he had been invited.I look forward to y...

Newbie

Good morning, I need your help. He received the invitation to the Family Plan for my brother, but when he finished filling out the form and sent it, he signed with the same plan and not with the family...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Membro endereco errado

Boa noite me ajudem, um membro do meu grupo familiar no cadastro colocou o endereco comercial recebi uma email informando e nao sei o que fazer o membro consegue alterar o endereco dele?tenho que excluir ele e colocar novamente?o que posso fazer ?

Newbie

Boa noite me ajudem, um membro do meu grupo familiar no cadastro colocou o endereco comercial recebi uma email informando e nao sei o que fazer  o membro consegue alterar o endereco dele? tenh...

Bittencourt

Spotify Star

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Plan familiar

No puedo volver unirme al plan familiar, por favor ayudenme  

Newbie

No puedo volver unirme al plan familiar, por favor ayudenme   

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

How do i change ownership within family subscription

My son set up the account but need to change ownership to myself as he cannot recall his login info.

Newbie

My son set up the account but need to change ownership to myself as he cannot recall his login info.

osornios

Spotify Star

1110 Views

7 replies

0 likes

  • 1110 Views
  • 7 replies
  • 0 likes

Solved!! Admin in family account and Daily Mixes

Hi! I'm admin for our family account and my Daily Mixes are all based on what the other family members are listening to. To get my own personal recommendations, do I need to create a separate account for me? (and keep the admin account for admin sett...

Casual Listener

Hi! I'm admin for our family account and my Daily Mixes are all based on what the other family members are listening to. To get my own personal recommendations, do I need to create a separate a...

osornios

Spotify Star

3835 Views

9 replies

0 likes

  • 3835 Views
  • 9 replies
  • 0 likes

Solved!! Join a family plan is not working!

My wife invited me through email to join her new Family plan, but when I fill up my data and submit the form I always get the following message: "You're unable to join this Family plan. Need help? Read our FAQ." - Of course, we both live at the same ...

Casual Listener

My wife invited me through email to join her new Family plan, but when I fill up my data and submit the form I always get the following message: "You're unable to join this Family plan. Need help? R...

Bittencourt

Spotify Star

2583 Views

7 replies

0 likes

  • 2583 Views
  • 7 replies
  • 0 likes

Can't kick a Familymember/ Loschung eines Familienmembers geht nicht

Hey there,my brotheres account was hacked, so I want to kick his account until this Problem is solved. But I can't kick his account out of the family ... for my Mom and Dad it is possible, but my brothers account can't get deletet from the family pla...

Casual Listener

Hey there, my brotheres account was hacked, so I want to kick his account until this Problem is solved. But I can't kick his account out of the family ... for my Mom and Dad it is possible, but my b...

Maxim

Spotify Star

778 Views

3 replies

0 likes

Family Member
kicked out
  • 778 Views
  • 3 replies
  • 0 likes

Won't allow my email onto the family plan

My wife has a spotify account set up with her email - when I try to send her an invite to join my family plan that I have set up through my own email/spotify account - she accepts it... but then it redirects and asks her to log into Spotify again. On...

Newbie

My wife has a spotify account set up with her email - when I try to send her an invite to join my family plan that I have set up through my own email/spotify account - she accepts it... but then it r...

LeoRager

Community Legend

636 Views

3 replies

0 likes

  • 636 Views
  • 3 replies
  • 0 likes