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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82628 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63318 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198659 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29983 Views
44 replies
4 likes
My uncle sent me the invitation but when I accept the invitation and after I put my name and all of that information, the page saids that I can't join because it isn't possible... what I supposed to do? I won't open another account... please I need h...
My uncle sent me the invitation but when I accept the invitation and after I put my name and all of that information, the page saids that I can't join because it isn't possible... what I supposed to ...
Spotify Star
558 Views
5 replies
0 likes
Two months ago I subscribed to a one year premium acount, since would give me a discount.Now I'm moving in with my girlfriend, so I wanna change it to a Family Acount, we're both Premium subscribers.I'm reading the Help pages and this "upgrade" seems...
Two months ago I subscribed to a one year premium acount, since would give me a discount. Now I'm moving in with my girlfriend, so I wanna change it to a Family Acount, we're both Premium s...
568 Views
0 replies
0 likes
I upgraded to family account last week and sent my husband the invite. He set himself up and it worked fine first time but since then as soon as one of us starts using Spotify the other can’t use it at the same time. Any idea?
I upgraded to family account last week and sent my husband the invite. He set himself up and it worked fine first time but since then as soon as one of us starts using Spotify the other can’t use i...
Community Legend
793 Views
1 replies
0 likes
Hi there - I have had my Spotify account since the day it went live in the U.S. and share this account with my wife. For her birthday, I want to start a family plan so she can have her own account. I would like to fully set up her account including a...
Hi there - I have had my Spotify account since the day it went live in the U.S. and share this account with my wife. For her birthday, I want to start a family plan so she can have her own a...
Casual Listener
818 Views
2 replies
0 likes
Good morning. Im trying to add a member to familiar but when she got the message to join say have an error, can help me with that?
Good morning. Im trying to add a member to familiar but when she got the message to join say have an error, can help me with that?
Spotify Star
379 Views
1 replies
0 likes
I pay for Spotify family premium. I've also already added family members. Today I went into my account to add another member but it now says I have Spotify premium, not premium family.
I pay for Spotify family premium. I've also already added family members. Today I went into my account to add another member but it now says I have Spotify premium, not premium family.
265 Views
0 replies
0 likes
When my family clicks the "accept invite" link, it doesn't bring them to a link to put in the code. It just shows my credit card information and asks if it i want to update any info.
When my family clicks the "accept invite" link, it doesn't bring them to a link to put in the code. It just shows my credit card information and asks if it i want to update any info.
279 Views
0 replies
0 likes
I cannot invite my family members in my Premium Family. After answering the confirmation and submit button, a screen window pops up that only family members living in the same address is allowed. However, we, my family members are all giving the same...
I cannot invite my family members in my Premium Family. After answering the confirmation and submit button, a screen window pops up that only family members living in the same address is a...
488 Views
0 replies
0 likes
Can I add a Family Member (sister) who resides in another county to our Spotify Family Premium Account? Or how can I allow her to access Spotify Premium where I cover the costs for her even though we reside in different countries ie: Australia and Ne...
Can I add a Family Member (sister) who resides in another county to our Spotify Family Premium Account? Or how can I allow her to access Spotify Premium where I cover the costs for her even though w...
Music Fan
454 Views
1 replies
0 likes
Hello, I was paying for premium until my father said he was going to do a family pack. I checked the faq and I had to cancel my current sub, so I did. But now I haven't received any mail for joining the family plan. Not even in spam. Anyone that can ...
Hello, I was paying for premium until my father said he was going to do a family pack. I checked the faq and I had to cancel my current sub, so I did. But now I haven't received any mail f...
Community Legend
795 Views
3 replies
0 likes
I’m part of a premium family account, a member not the bill payer. My premium has randomly stopped work and is now showing as a free account. Everyone else’s account is still showing as premium apart from mine. How can I sort this out - we are paying...
I’m part of a premium family account, a member not the bill payer. My premium has randomly stopped work and is now showing as a free account. Everyone else’s account is still showing as premium a...
Newbie
756 Views
2 replies
0 likes
Hi there, I have myself, my mom and my three siblings on a Family Plan. I just added my siblings today, and I was listening to music through the Spotify app on my phone. Midway through a song, the "devices" window pops up saying I can listen to music...
Hi there, I have myself, my mom and my three siblings on a Family Plan. I just added my siblings today, and I was listening to music through the Spotify app on my phone. Midway through a s...
Community Legend
1741 Views
1 replies
1 likes
TO whomever it may concern, I am having though time to include people from my home to access into Spotiy premium family... The account that offers family platinum is bariskorlu and the invited account is "removed sensitive information /L" who has bee...
TO whomever it may concern, I am having though time to include people from my home to access into Spotiy premium family... The account that offers family platinum is bariskorlu and the invited a...
Community Legend
425 Views
1 replies
0 likes
I live the same adress with my cousin. He send me a family invitation 3 days ago .I opened mail and accept the invite and my account upgrade premium. But yesterday i received an email which told me "we cannot verified you and your invitator live same...
I live the same adress with my cousin. He send me a family invitation 3 days ago .I opened mail and accept the invite and my account upgrade premium. But yesterday i received an email which told m...
258 Views
0 replies
0 likes
I have a family account with a specific username and have linked that username with my Echo as the default music service. The user name is linked to my email address. I also have spotify on my iphone and have logged in using my email address.However,...
I have a family account with a specific username and have linked that username with my Echo as the default music service. The user name is linked to my email address. I also have spotify on my i...
291 Views
0 replies
1 likes
Buenas, por si alguien me podria ayudar. He pagado el plan familiar para 5 personas (recibiendo sus invitaciones), y para mi. Pues todos ellos tienen la cuenta premium porque les llego la invitacion, pero la mia no se ha convertido en premium. Por qu...
Buenas, por si alguien me podria ayudar. He pagado el plan familiar para 5 personas (recibiendo sus invitaciones), y para mi. Pues todos ellos tienen la cuenta premium porque les llego la invitacion,...
280 Views
0 replies
0 likes
Hi im currently registered to premium account family. One of the benefits is you can play music while offline right ? And u need to download the music first.. when i use/on my data connection/internet is there any deduction on my data balance even th...
Hi im currently registered to premium account family. One of the benefits is you can play music while offline right ? And u need to download the music first.. when i use/on my data connection/i...
Newbie
851 Views
2 replies
0 likes
When I tell Google Home to play one of my playlists, it does so. But when my wife tells it to pay one of hers, it plays the artist's station instead. She is s nominated person on my Family Premium account.
When I tell Google Home to play one of my playlists, it does so. But when my wife tells it to pay one of hers, it plays the artist's station instead. She is s nominated person on my Family Premium a...
281 Views
0 replies
0 likes
Hi, I've got my premium account set up on my mobile phone, amazon echo and sonos speakers. When I'm out of the house and using Spotify on my mobile I get kicked off when my daughter uses spotify on the echo.Even if I take out a family account and app...
...potify on the echo. Even if I take out a family account and apply it to the speakers then whoever's account is set up on the echo is still going to get kicked off when both are used at the same time. &n...
Casual Listener
523 Views
3 replies
1 likes
Hallo Community,ich haette gerne gewusst, ob man Playlisten von einem Familien-Abo in ein neu erstelltes Familien-Abo "mitnehmen" (exportieren) kann. Wie funktioniert das? Danke vorab und schoene GruesseTobi
Hallo Community, ich haette gerne gewusst, ob man Playlisten von einem Familien-Abo in ein neu erstelltes Familien-Abo "mitnehmen" (exportieren) kann. Wie funktioniert das? Danke ...
Casual Listener
12615 Views
4 replies
0 likes
