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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

leevanbro

Newbie

73218 Views

61 replies

6 likes

Premium for Family
  • 73218 Views
  • 61 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

MadMarkTCB

Visitor

89207 Views

71 replies

5 likes

Premium for Family
  • 89207 Views
  • 71 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monkatron

Visitor

71122 Views

40 replies

8 likes

Premium for Family
  • 71122 Views
  • 40 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

incendras

Newbie

203781 Views

265 replies

34 likes

Premium for Family
  • 203781 Views
  • 265 replies
  • 34 likes

Premium members and invites sent wrong

Hi,today I logged on spotify and went to check my "Family" members.I've seen that all my members were gone and replaced with one "stranger". Delete that member and resent all the invites, my "members" receive an email from spotify family that include...

Visitor

Hi, today I logged on spotify and went to check my "Family" members. I've seen that all my members were gone and replaced with one "stranger".   Delete that member and resent all the i...

LeBossTWD

Regular

363 Views

2 replies

0 likes

  • 363 Views
  • 2 replies
  • 0 likes

Spotify does not have a **bleep** email hotline **bleep**.

Does Spotify even reply to these questions? because apparently they dont even have a spotify email account that allows users to contact them **bleep**? well im having an issue inviting my family members into my family subscription plan, i did it befo...

Visitor

Does Spotify even reply to these questions? because apparently they dont even have a spotify email account that allows users to contact them **bleep**? well im having an issue inviting my family m...

LeBossTWD

Regular

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Can Premium for Family allow a mobile AND a home stream

Hi thereI am a Premium subscriber and often we clash between family members. If I upgrade to Family premium can we stream at home AND on my own mobile phone away from my house at THE SAME TIME?Thanks

Newbie

Hi there I am a Premium subscriber and often we clash between family members.  If I upgrade to Family premium can we stream at home AND on my own mobile phone away from my house at THE SAME T...

LeBossTWD

Regular

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Invite to join a Family subscription does not work - claims email already exists

Hello all, I was previousl a Spotify Premium user through Rogers Wireless in Canada. Rogers no longr offers Spotify (AFAIK) so they changed my account to a free account. Each of my 4 family members (incluidng me) all had individual Spotify accounts a...

Newbie

Hello all,   I was previousl a Spotify Premium user through Rogers Wireless in Canada. Rogers no longr offers Spotify (AFAIK) so they changed my account to a free account.  Each of my 4 family...

LeBossTWD

Regular

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Premium family invitation doesn't work

Hi, I send the invitation for the premium family to my daughter, when she fills the information and wants to submit it's not working. It says she should try it another time. We have tried it several times, on several devices even on google incognito ...

Casual Listener

Hi, I send the invitation for the premium family to my daughter, when she fills the information and wants to submit it's not working. It says she should try it another time. We have tried it s...

mirvucic

Newbie

2069 Views

12 replies

3 likes

  • 2069 Views
  • 12 replies
  • 3 likes

Discount Family Subscriptions!

On the Q&A Page for Premium Family, it mentions that if I have an existing Premium account, "any remaining time that you've already paid for will be converted into a Premium for Family subscription, so this can bring your next payment date forward". ...

Visitor

On the Q&A Page for Premium Family, it mentions that if I have an existing Premium account, "any remaining time that you've already paid for will be converted into a Premium for Family s...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Forget to verify the Family account and now can't login as family account

I forgot to confirm my address for my family account through the email sent out by spitify recently and my account was now become the free account. What should I do to get back my family account?

Newbie

  I forgot to confirm my address for my family account through the email sent out by spitify recently and my account was now become the free account. What should I do to get back my family account?

rizkysufi

Newbie

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Solved!! Unable to verify my adress on Family premium

Hey there!Last Week I received an e-mail from Spotify, asking me to verify my adress in order to check whether I live at the same place as my familymemebrs in ou Family Account.I saw this mail when the 7-Day-Deadline was already been over and now I'm...

Newbie

Hey there! Last Week I received an e-mail from Spotify, asking me to verify my adress in order to check whether I live at the same place as my familymemebrs in ou Family Account. I saw this mail w...

Peppe82

Newbie

8889 Views

43 replies

2 likes

  • 8889 Views
  • 43 replies
  • 2 likes

Yearly Subscription vs Family Subscription

Hi! My wife paid for the yearly subscritpion in December and now she joined the Family Plan (I added her by mistake). If we cancel the Family Plan, say, in two months, will her old account be downgraded to Free, even though she already paid for the w...

Newbie

Hi! My wife paid for the yearly subscritpion in December and now she joined the Family Plan (I added her by mistake). If we cancel the Family Plan, say, in two months, will her old account be d...

Luke

Community Legend

826 Views

1 replies

0 likes

Subscribtion
yearly
  • 826 Views
  • 1 replies
  • 0 likes

Wechseln von Premium zu Family

Hallo, kurze Frage: Hatte das 3-Monats Abo, dass heute abgelaufen ist und sich automatisch verlängert hat. Geld wurde auch schon abgebucht. Ich möchte nun gerne auf Family wechseln... Geht das noch oder muss bis nächsten Monat gewartet werden? Danke!

Casual Listener

Hallo, kurze Frage: Hatte das 3-Monats Abo, dass heute abgelaufen ist und sich automatisch verlängert hat. Geld wurde auch schon abgebucht. Ich möchte nun gerne auf Family wechseln... Geht das noch o...

heike-729

Newbie

132870 Views

10 replies

1 likes

  • 132870 Views
  • 10 replies
  • 1 likes

Fraud payement from Stockolm on debit card.. i need the money back

Why the debit card of my girlfriend received a fraud payement from spotify? She doesn't have any spotify account and i got a free spotify account.. but we aren't related in any way.She payed from her debit card the quote for a family premium 14,99eur...

Casual Listener

...er debit card the quote for a family premium 14,99euro coming from Stockolm and she didn't received neither the request for that payement (she never submitted to anyone because she doesn't have any s...

imattolo

Community Legend

1391 Views

4 replies

0 likes

fraud payement
  • 1391 Views
  • 4 replies
  • 0 likes

Kinder zum Family Account hinzufuegen

Hallo Wir moechten unseren 5 Jaehrigen Sohn, der gerne Hoerspiele usw. hoert, als eigenstaendigen User zu Spotify Family hinzufuegen. Leider geht das offenbar nicht, da er fuer ein eigenstaendiges Userprofil wohl zu jung ist. Wie koennen wir ihn denn...

Newbie

Hallo  Wir moechten unseren 5 Jaehrigen Sohn, der gerne Hoerspiele usw. hoert, als eigenstaendigen User zu Spotify Family hinzufuegen. Leider geht das offenbar nicht, da er fuer ein e...

plasmatixx

Newbie

5462 Views

2 replies

1 likes

  • 5462 Views
  • 2 replies
  • 1 likes

I can't receive invites to a Spotify Family

So I was removed from a Spotify Family but that was fixed. The thing is that I don't get invitation E-mail when the admin sends it. I checked the **bleep** file there is no such e-mail. Could someone halp me with this. Thanks for answers.

Regular

So I was removed from a Spotify Family but that was fixed. The thing is that I don't get invitation E-mail when the admin sends it. I checked the **bleep** file there is no such e-mail. Could s...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Solved!! Change Student plan to Family Plan

I recently got the Student plan, but my uncle got the family plan and want me to join the plan. If i cancel my Student plan to join the family one, in the future if i need it, i'll be able to get the Student price again?

Newbie

I recently got the Student plan, but my uncle got the family plan and want me to join the plan. If i cancel my Student plan to join the family one, in the future if i need it, i'll be able to get t...

Erkuspwn

Music Fan

585 Views

2 replies

0 likes

  • 585 Views
  • 2 replies
  • 0 likes

Can Family Subscribers play music at the same time?

I'm considering getting the family subscription. Is it possible for each family member on the subscription to be able to use their spotify at the same time? I don't want to pay for a subscription that limits when each person can use it. In other word...

Newbie

I'm considering getting the family subscription. Is it possible for each family member on the subscription to be able to use their spotify at the same time? I don't want to pay for a subscription t...

user-removed

Not applicable

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Incapable de joindre l'offre Spotify Family malgré la réception de l'invitation par mail

J'ai un compte Spotify je reçois l'invitation par mail pour accéder à l'offre premium par le biais du Spotify Family mais lorsque j'appuie sur accepter l'invitation j'accède à un lien qui ne prend pas en compte le fait que je puisse bénéficier de l'o...

Newbie

J'ai un compte Spotify je reçois l'invitation par mail pour accéder à l'offre premium par le biais du Spotify Family mais lorsque j'appuie sur accepter l'invitation j'accède à un lien qui ne prend p...

jacoulot

Newbie

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

my familia were excluded from my family plan

My family (husband and two children) were excluded from My family plan, everyone lives in the same place. My husband and my daughter can not go back, they accuse that they do not live in the same place.

Newbie

My family (husband and two children) were excluded from My family plan, everyone lives in the same place. My husband and my daughter can not go back, they accuse that they do not live in the same p...

Bittencourt

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Sparito Family

Non visualizzo il mio account Family. E come se avesse fatto automaticamente un downgrade a spotify free

Casual Listener

Non visualizzo il mio account Family. E come se avesse fatto automaticamente un downgrade a spotify free

imattolo

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

adding member to family premium account does not work

Hey!I have a family premium account but one person of my family cannot join because the invitation is not accepted (error: something went wrong)What can I do?Thanks for the help!

Newbie

Hey! I have a family premium account but one person of my family cannot join because the invitation is not accepted (error: something went wrong) What can I do? Thanks for the help!

Nico

Community Legend

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Registration of invited email adresses fails

After purchasing the family account, we send out invitations to the email adresses of the familiy members - they do not have accounts yet. This worked for me, but when I try to create an account for my daughter the App on her phone hangs. Second try:...

Newbie

After purchasing the family account, we send out invitations to the email adresses of the familiy members - they do not have accounts yet. This worked for me, but when I try to create an account f...

CryticalAce

Spotify Star

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes