Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi, I've got my premium account set up on my mobile phone, amazon echo and sonos speakers. When I'm out of the house and using Spotify on my mobile I get kicked off when my daughter uses spotify on the echo.Even if I take out a family account and app...
Please help me to cancel this order azzzzzz i dont believe it spotify would charge you while just input credit card number !!!!!
Hello, i want to update a member in my family account. Old e-mail addesss was "" . and it need to be updated as ""
Hi there, I was just sent an invite onto a family plan and when I tried to redeem the code to get Premium access, it said my code was invalid. HOW? it was just sent.
hello.i paid alrealdy on 20.jan but suddenly since yesterday my premium account is gone.now i dont know what to do.can anybody help me along?
Hello. I have been using family plan on Spotify for a while now. All of a sudden my family got an e-mail asking to confirm that they was part of that plan. they send information enter my home address information.Were removed from the group. now they ...
So the title pretty much covered it all. I've just paid $143.88 for the annual subscription (GST included) and whenever I open my Spotify I still get a banner saying that my Premium is unpaid and I'm going to lose my downloaded music?
My family is not getting the invite email. They've checked their junk folders and we've double checked the email. Anyone else having this issue?
Mi correo es olvide verificar mi cuenta porque no entre a mi correo por problemas personales, quiero volver a entrar pero no me permite. Ayuda
O que eu devo fazer? Eu nao vi um email necessario para confirmar o meu endereco e me tiraram do plano familiar... como faco para entrar de novo?
Yardim 2 kere para odedim 1. Iptal ettim ama param gitti nasi is bu ya pisman etmeyin iade edin tum parami 7 tlem gitti
Hace un tiempo comence a usar el Plan Familiar, pero olvide confimar mi correo y ahora no puedo entrar de nuevo al plan , ¿Que puedo hacer? Gracias por la ayuda.
ciao, pago da molto tempo, oltre un anno, il piano famiglia ma ho scoperto ora che sia mia moglie che mio figlio non hanno mai utilizzato spotify family. Oggi ho provato ad attivare mia moglie ma il sistema respinge inesorabilmente i miei tentativi s...
I know that with spotify premium you can have offline music on three devices.But what's the case with spotify family.Is each family member allowed to have offline music on three devices or is this less tahn three?
Today (2/2) i started a family account and made the payment. But when i look at my account info, it says the account will be renewed four days later (6/2) and of course a new payment will be made. I have no clue about this situation. What should i do...
I want to switch to Premium for Family, but my husband and I both have our music on one account right now. If I switch would one of us have to build our playlist from scratch or could we both keep all our current playlists?
My family subsrciption do not start until the 17th of Feb, how do I open it today?
Bonjour je viens de payer l'abonnement premium étidiant et je ne suis pourtant pas passé Premium et on m'a quand même débité 4,99 euros ! Comment faire ? Je viens de me faire voler, c'est lamentable.
Hallo, Ik heb spotify premium via KPN. Ik wil graag Spotify Family. als ik mijn abonnement via KPN stop, blijven mijn afspeellijsten dan behouden? en zo ja? Welke stappen moet ik precies ondernemen?
Hallo, Ik wil graag mijn account loskoppelen van een Family groep. Ik heb geen contact meer met de beheerder van de Family groep. Kunnen jullie me daar bij helpen?