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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73218 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
89207 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
71122 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203781 Views
265 replies
34 likes
Hi,today I logged on spotify and went to check my "Family" members.I've seen that all my members were gone and replaced with one "stranger". Delete that member and resent all the invites, my "members" receive an email from spotify family that include...
Hi, today I logged on spotify and went to check my "Family" members. I've seen that all my members were gone and replaced with one "stranger". Delete that member and resent all the i...
Regular
363 Views
2 replies
0 likes
Does Spotify even reply to these questions? because apparently they dont even have a spotify email account that allows users to contact them **bleep**? well im having an issue inviting my family members into my family subscription plan, i did it befo...
Does Spotify even reply to these questions? because apparently they dont even have a spotify email account that allows users to contact them **bleep**? well im having an issue inviting my family m...
Regular
306 Views
1 replies
0 likes
Hi thereI am a Premium subscriber and often we clash between family members. If I upgrade to Family premium can we stream at home AND on my own mobile phone away from my house at THE SAME TIME?Thanks
Hi there I am a Premium subscriber and often we clash between family members. If I upgrade to Family premium can we stream at home AND on my own mobile phone away from my house at THE SAME T...
Regular
315 Views
1 replies
0 likes
Hello all, I was previousl a Spotify Premium user through Rogers Wireless in Canada. Rogers no longr offers Spotify (AFAIK) so they changed my account to a free account. Each of my 4 family members (incluidng me) all had individual Spotify accounts a...
Hello all, I was previousl a Spotify Premium user through Rogers Wireless in Canada. Rogers no longr offers Spotify (AFAIK) so they changed my account to a free account. Each of my 4 family...
Regular
444 Views
1 replies
0 likes
Hi, I send the invitation for the premium family to my daughter, when she fills the information and wants to submit it's not working. It says she should try it another time. We have tried it several times, on several devices even on google incognito ...
Hi, I send the invitation for the premium family to my daughter, when she fills the information and wants to submit it's not working. It says she should try it another time. We have tried it s...
Newbie
2069 Views
12 replies
3 likes
On the Q&A Page for Premium Family, it mentions that if I have an existing Premium account, "any remaining time that you've already paid for will be converted into a Premium for Family subscription, so this can bring your next payment date forward". ...
On the Q&A Page for Premium Family, it mentions that if I have an existing Premium account, "any remaining time that you've already paid for will be converted into a Premium for Family s...
275 Views
0 replies
0 likes
I forgot to confirm my address for my family account through the email sent out by spitify recently and my account was now become the free account. What should I do to get back my family account?
I forgot to confirm my address for my family account through the email sent out by spitify recently and my account was now become the free account. What should I do to get back my family account?
Newbie
563 Views
1 replies
0 likes
Hey there!Last Week I received an e-mail from Spotify, asking me to verify my adress in order to check whether I live at the same place as my familymemebrs in ou Family Account.I saw this mail when the 7-Day-Deadline was already been over and now I'm...
Hey there! Last Week I received an e-mail from Spotify, asking me to verify my adress in order to check whether I live at the same place as my familymemebrs in ou Family Account. I saw this mail w...
Newbie
8889 Views
43 replies
2 likes
Hi! My wife paid for the yearly subscritpion in December and now she joined the Family Plan (I added her by mistake). If we cancel the Family Plan, say, in two months, will her old account be downgraded to Free, even though she already paid for the w...
Hi! My wife paid for the yearly subscritpion in December and now she joined the Family Plan (I added her by mistake). If we cancel the Family Plan, say, in two months, will her old account be d...
Community Legend
826 Views
1 replies
0 likes
Hallo, kurze Frage: Hatte das 3-Monats Abo, dass heute abgelaufen ist und sich automatisch verlängert hat. Geld wurde auch schon abgebucht. Ich möchte nun gerne auf Family wechseln... Geht das noch oder muss bis nächsten Monat gewartet werden? Danke!
Hallo, kurze Frage: Hatte das 3-Monats Abo, dass heute abgelaufen ist und sich automatisch verlängert hat. Geld wurde auch schon abgebucht. Ich möchte nun gerne auf Family wechseln... Geht das noch o...
Newbie
132870 Views
10 replies
1 likes
Why the debit card of my girlfriend received a fraud payement from spotify? She doesn't have any spotify account and i got a free spotify account.. but we aren't related in any way.She payed from her debit card the quote for a family premium 14,99eur...
...er debit card the quote for a family premium 14,99euro coming from Stockolm and she didn't received neither the request for that payement (she never submitted to anyone because she doesn't have any s...
Community Legend
1391 Views
4 replies
0 likes
Hallo Wir moechten unseren 5 Jaehrigen Sohn, der gerne Hoerspiele usw. hoert, als eigenstaendigen User zu Spotify Family hinzufuegen. Leider geht das offenbar nicht, da er fuer ein eigenstaendiges Userprofil wohl zu jung ist. Wie koennen wir ihn denn...
Hallo Wir moechten unseren 5 Jaehrigen Sohn, der gerne Hoerspiele usw. hoert, als eigenstaendigen User zu Spotify Family hinzufuegen. Leider geht das offenbar nicht, da er fuer ein e...
Newbie
5462 Views
2 replies
1 likes
So I was removed from a Spotify Family but that was fixed. The thing is that I don't get invitation E-mail when the admin sends it. I checked the **bleep** file there is no such e-mail. Could someone halp me with this. Thanks for answers.
So I was removed from a Spotify Family but that was fixed. The thing is that I don't get invitation E-mail when the admin sends it. I checked the **bleep** file there is no such e-mail. Could s...
307 Views
0 replies
0 likes
I recently got the Student plan, but my uncle got the family plan and want me to join the plan. If i cancel my Student plan to join the family one, in the future if i need it, i'll be able to get the Student price again?
I recently got the Student plan, but my uncle got the family plan and want me to join the plan. If i cancel my Student plan to join the family one, in the future if i need it, i'll be able to get t...
Music Fan
585 Views
2 replies
0 likes
I'm considering getting the family subscription. Is it possible for each family member on the subscription to be able to use their spotify at the same time? I don't want to pay for a subscription that limits when each person can use it. In other word...
I'm considering getting the family subscription. Is it possible for each family member on the subscription to be able to use their spotify at the same time? I don't want to pay for a subscription t...
Not applicable
286 Views
1 replies
0 likes
J'ai un compte Spotify je reçois l'invitation par mail pour accéder à l'offre premium par le biais du Spotify Family mais lorsque j'appuie sur accepter l'invitation j'accède à un lien qui ne prend pas en compte le fait que je puisse bénéficier de l'o...
J'ai un compte Spotify je reçois l'invitation par mail pour accéder à l'offre premium par le biais du Spotify Family mais lorsque j'appuie sur accepter l'invitation j'accède à un lien qui ne prend p...
Newbie
445 Views
1 replies
0 likes
My family (husband and two children) were excluded from My family plan, everyone lives in the same place. My husband and my daughter can not go back, they accuse that they do not live in the same place.
My family (husband and two children) were excluded from My family plan, everyone lives in the same place. My husband and my daughter can not go back, they accuse that they do not live in the same p...
Spotify Star
309 Views
1 replies
0 likes
Non visualizzo il mio account Family. E come se avesse fatto automaticamente un downgrade a spotify free
Non visualizzo il mio account Family. E come se avesse fatto automaticamente un downgrade a spotify free
Community Legend
319 Views
1 replies
0 likes
Hey!I have a family premium account but one person of my family cannot join because the invitation is not accepted (error: something went wrong)What can I do?Thanks for the help!
Hey! I have a family premium account but one person of my family cannot join because the invitation is not accepted (error: something went wrong) What can I do? Thanks for the help!
Community Legend
318 Views
1 replies
0 likes
After purchasing the family account, we send out invitations to the email adresses of the familiy members - they do not have accounts yet. This worked for me, but when I try to create an account for my daughter the App on her phone hangs. Second try:...
After purchasing the family account, we send out invitations to the email adresses of the familiy members - they do not have accounts yet. This worked for me, but when I try to create an account f...
Spotify Star
316 Views
1 replies
0 likes
