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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79405 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58821 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195705 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29015 Views
44 replies
4 likes
My wife just invited me to start the family plan but gown can we keep our original playlists or combine them? Also it sending me the last bit of info to set up out Fam plan to an email I don’t use anymore so I need it to be sent to a new one. Please ...
My wife just invited me to start the family plan but gown can we keep our original playlists or combine them? Also it sending me the last bit of info to set up out Fam plan to an email I don’t use a...
278 Views
0 replies
1 likes
Hello,I just created an account via my Facebook. I took the family subscription. I sent an inivitation to both my parents but we are not able to have a separate account as it is indicated. When they connect, they only have access to my profile with m...
Hello, I just created an account via my Facebook. I took the family subscription. I sent an inivitation to both my parents but we are not able to have a separate account as it is indicated. When t...
Spotify Star
957 Views
1 replies
0 likes
I just got billed for Spotify Premium three days ago, and I want to upgrade to Premium for Family. How's the billing gonna work if I upgrade it today? Will the family package start the next time I get billed, and the bill will change next month? Will...
I just got billed for Spotify Premium three days ago, and I want to upgrade to Premium for Family. How's the billing gonna work if I upgrade it today? Will the family package start the n...
349 Views
0 replies
0 likes
Hi can someone help I just set up a family plan on Spotify and I have added my two daughters but everytime I try to add my husband it comes up with the red bar on the top saying undefined?
Hi can someone help I just set up a family plan on Spotify and I have added my two daughters but everytime I try to add my husband it comes up with the red bar on the top saying undefined?
278 Views
0 replies
0 likes
I’m looking to upgrade to Spotify Premium for myself and my family members at the $14.99/month CAD rate; however, I’d rather pay for the year up front instead of monthly. Do you provide yearly payment options for the family premium plan?
I’m looking to upgrade to Spotify Premium for myself and my family members at the $14.99/month CAD rate; however, I’d rather pay for the year up front instead of monthly. Do you provide y...
Spotify Star
2033 Views
1 replies
2 likes
Hi. I have invited 2 family members using their e-mail addresses. They have created accounts with these email addresses and accepted the invitation in the email. Still their account is Free, not Premium. How can I solve this? And what is the inviatio...
Hi. I have invited 2 family members using their e-mail addresses. They have created accounts with these email addresses and accepted the invitation in the email. Still their account is Free, not P...
346 Views
0 replies
1 likes
I have a problem in Spotify Family. My brother has a premium account and he did it for me too but we want to shift to Family so we couldn't do that. What do you suggest to us?
I have a problem in Spotify Family. My brother has a premium account and he did it for me too but we want to shift to Family so we couldn't do that. What do you suggest to us?
Spotify Star
381 Views
1 replies
0 likes
My wife has a spotify account set up with her email - when I try to send her an invite to join my family plan that I have set up through my own email/spotify account - she accepts it... but then it redirects and asks her to log into Spotify again. On...
My wife has a spotify account set up with her email - when I try to send her an invite to join my family plan that I have set up through my own email/spotify account - she accepts it... but then it r...
Community Legend
595 Views
3 replies
0 likes
Hi, Ive accepted the email invite sent to me, and my daughter says that I'm showing as accepted & part of the family subscription, but my account still shows me as on the free trial, with adds etc. Any ideas what to do? I have reinstalled the app, lo...
Hi, Ive accepted the email invite sent to me, and my daughter says that I'm showing as accepted & part of the family subscription, but my account still shows me as on the free trial, with adds e...
Newbie
1534 Views
9 replies
1 likes
Hi!A couple of days ago I upgraded my account from regular premium to family premium, and invited three of my family members. 2 of them registered as premium quickly and successfully, however: my mother´s account had a problem with the registration. ...
Hi! A couple of days ago I upgraded my account from regular premium to family premium, and invited three of my family members. 2 of them registered as premium quickly and successfully, however: m...
414 Views
0 replies
0 likes
My relative was having problems and his premium account was in trouble.I removed it and it is giving problems and it does not enter the family again.And he says that the family to my sister is the owner but I am the owner.Again I have problems with s...
My relative was having problems and his premium account was in trouble. I removed it and it is giving problems and it does not enter the family again. And he says that the family to my sister is t...
493 Views
0 replies
0 likes
I had a premium Spotify account, however recently I joined a family Spotify account. But my bank had been charged the full 10$ for the Spotify premium since I joined the family plan.
I had a premium Spotify account, however recently I joined a family Spotify account. But my bank had been charged the full 10$ for the Spotify premium since I joined the family plan.
Spotify Star
913 Views
1 replies
0 likes
Is there any way to change family members' names in the Family Overview page?
Is there any way to change family members' names in the Family Overview page?
518 Views
0 replies
0 likes
I have an premium family account, which is shared between me and two other people. But today when I wanted to listen to music, I got a notification that I can't play music since it is being played somewhere else. I have already logged in and out, but...
I have an premium family account, which is shared between me and two other people. But today when I wanted to listen to music, I got a notification that I can't play music since it is being played s...
Newbie
1099 Views
4 replies
0 likes
I have purchased family premium, and invited my husband and daughters and then they accepted the invite and have their own accounts under my umbrella. Both my daughters have an amazon echo and even though they are both playing playlists that they hav...
I have purchased family premium, and invited my husband and daughters and then they accepted the invite and have their own accounts under my umbrella. Both my daughters have an amazon echo and even t...
273 Views
0 replies
0 likes
Hello I want to upgrade to Spotify family, but my kids are younger and do not want them to have there own account. So if I upgrade to family, can we all use the same login and listen to music at the same time? ThanksQ
Hello I want to upgrade to Spotify family, but my kids are younger and do not want them to have there own account. So if I upgrade to family, can we all use the same login and l...
Community Legend
1009 Views
1 replies
0 likes
I have some problems with my Premium Family and Sonos. I have my own account and 3 family members. When im listening to musik using my Sonos system and some of the 4 apps trying to start some music, it conflict with sonos, and Sonos stop. So when som...
I have some problems with my Premium Family and Sonos. I have my own account and 3 family members. When im listening to musik using my Sonos system and some of the 4 apps trying to start s...
325 Views
0 replies
0 likes
hello,I have a Premium Family account, but when i go into the website I can not read the page with the components and can not change the members. When I select the link i just see a blank white/black page.Is there sopmeone who knows how to solve this...
hello, I have a Premium Family account, but when i go into the website I can not read the page with the components and can not change the members. When I select the link i just see a blank w...
Newbie
500 Views
3 replies
0 likes
Hello there! I took the yearly Payment from December for my Premium-Account.Now my Boyfriend asks me to share a family-account. But I cant find out how this will be charged ... 5 EUR per month? additional 14.99 EUR per month? I dont know.Can you help...
Hello there! I took the yearly Payment from December for my Premium-Account. Now my Boyfriend asks me to share a family-account. But I cant find out how this will be charged ... 5 EUR per m...
Community Legend
691 Views
4 replies
0 likes
Hi all, we have a family subscription which works well enough for my wife and me. However, we don't really know how our 4yo son could make use of it in a reasonable way. At the moment we start his child music/radioplays from our account (e.g., stream...
Hi all, we have a family subscription which works well enough for my wife and me. However, we don't really know how our 4yo son could make use of it in a reasonable way. At the m...
Newbie
446 Views
1 replies
0 likes
