Announcements

Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

rheizel

Newbie

75572 Views

63 replies

6 likes

Premium for Family
  • 75572 Views
  • 63 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

92284 Views

72 replies

5 likes

Premium for Family
  • 92284 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

JailYard

Newbie

74684 Views

42 replies

8 likes

Premium for Family
  • 74684 Views
  • 42 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

206526 Views

266 replies

35 likes

Premium for Family
  • 206526 Views
  • 266 replies
  • 35 likes

Family Account

Hello, the Family Account does not works for my wife. What is the Problem?

Casual Listener

Hello, the Family Account does not works for my wife. What is the Problem?

LeoRager

Community Legend

518 Views

3 replies

0 likes

  • 518 Views
  • 3 replies
  • 0 likes

Solved!! We want change to Spotify Family

I have a question.My friend and I have Spotify Premium and have the first 3 months for a fixed amount. The first monthly billing would be in March or April.We're thinking about making Spotify Family. The question is, how does this relate to billing. ...

Newbie

I have a question. My friend and I have Spotify Premium and have the first 3 months for a fixed amount. The first monthly billing would be in March or April. We're thinking about making Spotify Family...

jsannn

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Premium question

I just bought the 100 peso Spotify premium card and I logged it in but it's not letting me play premium on my phone why? Was up with that what do I do now.

Newbie

I just bought the 100 peso Spotify premium card and I logged it in but it's not letting me play premium on my phone why? Was up with that what do I do now.

imattolo

Community Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Spotify Family not working

Hello My mother gave me Spotify Premium today, after she updated her account to Spotify Family. I had used her account before and she got tired not being able to play her music whenever she wanted. I created myself a new account from the link I got f...

Casual Listener

Hello   My mother gave me Spotify Premium today, after she updated her account to Spotify Family. I had used her account before and she got tired not being able to play her music whenever s...

Paevi

Newbie

77020 Views

15 replies

1 likes

Premium
Subscription
  • 77020 Views
  • 15 replies
  • 1 likes

HELP - Family Premium Acc

I have 5 members in my family premium all logged in with accounts. However, it won't let more than 3 of us download music and listen to it offline. An error message comes up and says we have exceeded the 3 people and then deletes all our saved songs ...

Newbie

I have 5 members in my family premium all logged in with accounts.  However, it won't let more than 3 of us download music and listen to it offline. An error message comes up and says we have e...

LeoRager

Community Legend

842 Views

1 replies

0 likes

  • 842 Views
  • 1 replies
  • 0 likes

Inviteproblem

I want to join my family's Spotify Premium Family account. I've sent the invite to my mail multiple times - but it never arrives

Newbie

I want to join my family's Spotify Premium Family account. I've sent the invite to my mail multiple times - but it never arrives

LeoRager

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

One email address two devices

HiCan someone help me? I just signed up for family premium package, works well with my android but it wont allowed me to access my ios device...and I'm using same email address and fb account on both devices. Now I can't add or remove account because...

Casual Listener

Hi Can someone help me? I just signed up for family premium package, works well with my android but it wont allowed me to access my ios device...and I'm using same email address and fb account on b...

LeoRager

Community Legend

531 Views

3 replies

0 likes

  • 531 Views
  • 3 replies
  • 0 likes

problemas en plan familiar

Soy el admin de un plan familiar y ya va un mes bien hasta el dia de hoy que un familiar no lo deja entrar a su S. Premium lo cual ya le envie la invitacion y pone todos los requisitos que pide a como estan y no lo deja entrar.Que puedo hacer?

Newbie

Soy el admin de un plan familiar y ya va un mes bien hasta el dia de hoy que un familiar no lo deja entrar a su S. Premium lo cual ya le envie la invitacion y pone todos los requisitos que pide a com...

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
  • 0 likes

Wife and daughter excluded from Premium for Family.

My wife and daughter were excluded from their Premium account. One of my two daugters recieved an email to confirm that we lived at the same address asking our ZIP code. We filled the form, and the account was confirmed. After that I recieved an emai...

Newbie

...Free account. I invited them to join the Premium for Family promotion, but, after having filled out the page as requested, they both get a red bar on the top saying that they can't join. Why does t...

deliarmin

Newbie

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Family pack

My wife and I live together and she has been removed from family pack. Why that?....

Casual Listener

My wife and I live together and she has been removed from family pack. Why that? ....

LeoRager

Community Legend

919 Views

5 replies

0 likes

  • 919 Views
  • 5 replies
  • 0 likes

My family premium account is not working anymore

Hi, all of a sudden my Spotify account is not able to play any music? My playlists are still visible, but when I wish to play anything it says I have to go premium. I’m part of a Family plan with my husband, my brother and my sister, they still have ...

Newbie

Hi, all of a sudden my Spotify account is not able to play any music? My playlists are still visible, but when I wish to play anything it says I have to go premium. I’m part of a Family plan with m...

vinjski

Gig Goer

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Problema al aceptar solicitud de Plan Familiar

Hola: Al hacer click sobre el boton Aceptar invitacion del correo para unirme al plan familiar, me lleva a un formulario donde rellenar los datos personales, una vez todo esta relleno, hago click en enviar y me da el error que adjunto. ¿Pueden soluci...

Visitor

Hola:   Al hacer click sobre el boton Aceptar invitacion del correo para unirme al plan familiar, me lleva a un formulario donde rellenar los datos personales, una vez todo esta relleno, hago ...

522 Views

0 replies

1 likes

  • 522 Views
  • 0 replies
  • 1 likes

Send family invite via text?

Is there a way to send a family invite to premium with a link via text mesage or does it have to be via email?

Casual Listener

Is there a way to send a family invite to premium with a link via text mesage or does it have to be via email?

Maxim

Spotify Star

1018 Views

3 replies

0 likes

  • 1018 Views
  • 3 replies
  • 0 likes

Discount Family Subscriptions!

Hello I want to take out a family subscription, but want to try before I buy. Can i get a "family trial" for a month?

Newbie

Hello   I want to take out a family subscription, but want to try before I buy.  Can i get a "family trial" for a month?

Maxim

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

What do you do with the invite code

I have sent the invites out and they have been revived however when we click confirm invite it just takes the user to my account as the main user?? Where do we put the code they received?

Newbie

I have sent the invites out and they have been revived however when we click confirm invite it just takes the user to my account as the main user?? Where do we put the code they received?

Luke

Community Legend

2428 Views

1 replies

0 likes

  • 2428 Views
  • 1 replies
  • 0 likes

Solved!! Family premium

Ik betaal al sinds januari voor premium family. Mijn gezinsleden hebben een uitnodiging gekregen en die ook aanvaard. Als ik op mijn account kijk zijn ze ook toegevoegd en staat mijn account op premium family. Het enige probleem is dat we niet op mee...

Casual Listener

Ik betaal al sinds januari voor premium family. Mijn gezinsleden hebben een uitnodiging gekregen en die ook aanvaard. Als ik op mijn account kijk zijn ze ook toegevoegd en staat mijn account op p...

LeoRager

Community Legend

775 Views

3 replies

0 likes

  • 775 Views
  • 3 replies
  • 0 likes

Premium Ogrenci Uyeligi icin 3 kere Odeme Alindi

Premium Ogrenci Uyeligi icin kart bilgilerimi girdim ancak ogrenci belgemi yuklemem icin tikladigim dosya yukleme butonu calismadi. Buna ragmen banka kartimdan 3 defa 6,99 TL degerinde odeme alinmis gorunuyor. Uyelik sayfamdaki Makbuzlar basliginda i...

Newbie

Premium Ogrenci Uyeligi icin kart bilgilerimi girdim ancak ogrenci belgemi yuklemem icin tikladigim dosya yukleme butonu calismadi. Buna ragmen banka kartimdan 3 defa 6,99 TL dege...

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
  • 0 likes

Premium famaly

Mein Onkel hat durch mich spotify Premium famaly erhalten ist auch drin mit der Email aber da steht free user und kann keine Songs downloaden. Wieso hat er nicht Premium. My uncle got a spotify premium family through me and it's in there with the ema...

Newbie

...bsp;   My uncle got a spotify premium family through me and it's in there with the email but there is free user and can not download any songs. Why does not he have premium.  

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Flytta Spotify premium fran Telia

Hej!Edit: (Vagrar skriva pa engelska nar det ar ett svenskt foretag...och ingen telefonsupport for enkelt fraga)Min **bleep** har ett abonnemang pa Telia dar vi har Spotify Family idag och nu ska hon fa nytt jobbabonnemang istallet sa da vill jag fly...

Newbie

Hej! Edit: (Vagrar skriva pa engelska nar det ar ett svenskt foretag...och ingen telefonsupport for enkelt fraga) Min **bleep** har ett abonnemang pa Telia dar vi har Spotify Family idag och n...

1545 Views

0 replies

0 likes

  • 1545 Views
  • 0 replies
  • 0 likes

Add account on a family one

Hi guys . My cousin is hoing to upgrade his account to a family one . How can i add mine on his new family one? Must he add me by himself? How does it work?

Newbie

Hi guys . My cousin is hoing to upgrade his account to a family one . How can i add mine on his new family one? Must he add me by himself? How does it work? 

jsannn

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes