Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20472 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179733 Views
32 replies
9 likes
Ich habe an zwei Familienmitglieder eine Einaldung gesendet. Einmal funktionierte es, allerdings kann meine Mutter trotz Links nicht dem Family Account beitreten. Die Meldung nach eintragen der Daten "Du kannst diesem Premium Family Account nicht bei...
Ich habe an zwei Familienmitglieder eine Einaldung gesendet. Einmal funktionierte es, allerdings kann meine Mutter trotz Links nicht dem Family Account beitreten. Die Meldung nach eintragen der D...
568 Views
0 replies
1 likes
Merhaba ben Dogukan Mert Kaldirim Turkiyeden yaziyorum. Gecen hafta ogrenci premimuma uye oldum ve hasabimdan 6.99 TL ucret kesildi. Fakat sheeder benim ogrenci oldugumu onaylamadi ve premiumumu kullanmaya baslayamadim. Ucretini odedigim bi seyi kull...
Merhaba ben Dogukan Mert Kaldirim Turkiyeden yaziyorum. Gecen hafta ogrenci premimuma uye oldum ve hasabimdan 6.99 TL ucret kesildi. Fakat sheeder benim ogrenci oldugumu onaylamadi ve premiumumu kull...
401 Views
0 replies
0 likes
Hi there, my husband is unable to join my family account.After accepting the invitation and entering the address he gets the error message "unable to join family account".Maybe we entered the address differently? But I am unable to see what I entered...
Hi there, my husband is unable to join my family account. After accepting the invitation and entering the address he gets the error message "unable to join family account". Maybe we e...
Spotify Star
4430 Views
4 replies
0 likes
I’ve tried to invite a family member by mail, the problem is that she does’nt get it. And yes, she has looked in the thrash/spambox. best regards Johan
I’ve tried to invite a family member by mail, the problem is that she does’nt get it. And yes, she has looked in the thrash/spambox. best regards Johan
Newbie
357 Views
1 replies
0 likes
Hi, my son forgot to confirm the address and his account has been removed from my family account. We've corrected the address in his account and I've sent a new invite to him. However he can't joint the family and always get's an error message pointi...
Hi, my son forgot to confirm the address and his account has been removed from my family account. We've corrected the address in his account and I've sent a new invite to him. However h...
371 Views
0 replies
3 likes
My wife wants to join my spotify account. How do i go about adding her.
My wife wants to join my spotify account. How do i go about adding her.
Spotify Star
1085 Views
1 replies
0 likes
I have two of the same song on spotify that I want removing. I did it with Mattrix Mixtape. I have contacted them through twitter and facebook. Just seeing if there is another way Thank you
I have two of the same song on spotify that I want removing. I did it with Mattrix Mixtape. I have contacted them through twitter and facebook. Just seeing if there is another way 🙂 Thank you
Spotify Star
400 Views
1 replies
0 likes
Hi. I am a spotify premium member and i am trying to set up my famliy (3 kids and husband) in the family account. I have set them all up with their own email addresses and invited them to join my famliy account. I then click on the link in their emai...
Hi. I am a spotify premium member and i am trying to set up my famliy (3 kids and husband) in the family account. I have set them all up with their own email addresses and invited them to join m...
238 Views
0 replies
0 likes
So I am currently paying for the family premium package for my family. I sadly do not live with my father and his wife but they are part of the family and they cannot use the family premium package because they live in another country. I know the fam...
So I am currently paying for the family premium package for my family. I sadly do not live with my father and his wife but they are part of the family and they cannot use the family premium package b...
Casual Listener
414 Views
4 replies
0 likes
I have cancelled my subscription on Spotify in order to join my family's plan, I follow the link my dad sent me. Fill out the questionaire and it says I cant join.
I have cancelled my subscription on Spotify in order to join my family's plan, I follow the link my dad sent me. Fill out the questionaire and it says I cant join.
Casual Listener
425 Views
1 replies
0 likes
Hi, I looked at the previous solutions to this but it's not the same case for me. I can't listen to music at the same time as my sister who is listening on an Echo. Family account: my emailAmazon account: my sister'sSister's spotify account: same ema...
Hi, I looked at the previous solutions to this but it's not the same case for me. I can't listen to music at the same time as my sister who is listening on an Echo. Family account: my e...
Newbie
1142 Views
2 replies
1 likes
Hello, I payed in advance Spotify Premium for one Year. It's still ahead of me. Now I samt Co Change my Account Co spotify Family. Is this possible? I don't want to loose my invested Money. Thanks a lot.
Hello, I payed in advance Spotify Premium for one Year. It's still ahead of me. Now I samt Co Change my Account Co spotify Family. Is this possible? I don't want to loose my invested Money....
232 Views
0 replies
0 likes
Upgraded to Family premium, payment has come off but still coming up as Free, I've tried logging out and in again but no difference.
Upgraded to Family premium, payment has come off but still coming up as Free, I've tried logging out and in again but no difference.
201 Views
0 replies
0 likes
i am joined premium for family in one year from my family in indonesia, bt i move to malaysia to study here, and my spotify premium still fine until today. but now when i listen to music in my laptop, suddenly i become free member, and when i want to...
i am joined premium for family in one year from my family in indonesia, bt i move to malaysia to study here, and my spotify premium still fine until today. but now when i listen to music in my l...
Spotify Star
290 Views
1 replies
0 likes
Hello,I was signed up as a Spotify Premium Client on my own. Now we have a Spotify Premium Family Account.I can't find, if the payment automaticcaly stoped by changing my account. Otherwise I have to pay double.Kind regards,Yvonne Bakkenes
Hello, I was signed up as a Spotify Premium Client on my own. Now we have a Spotify Premium Family Account. I can't find, if the payment automaticcaly stoped by changing my account. Otherwise I h...
Spotify Star
274 Views
1 replies
0 likes
I’m part of a premium family account, a member not the bill payer. My premium has randomly stopped work and is now showing as a free account. Everyone else’s account is still showing as premium apart from mine. How can I sort this out - we are paying...
I’m part of a premium family account, a member not the bill payer. My premium has randomly stopped work and is now showing as a free account. Everyone else’s account is still showing as premium a...
Newbie
688 Views
2 replies
0 likes
My uncle sent me the invitation but when I accept the invitation and after I put my name and all of that information, the page saids that I can't join because it isn't possible... what I supposed to do? I won't open another account... please I need h...
My uncle sent me the invitation but when I accept the invitation and after I put my name and all of that information, the page saids that I can't join because it isn't possible... what I supposed to ...
Spotify Star
451 Views
5 replies
0 likes
Hi there,I am using Spotify Family since it started in Germany. Today unfortunately my family said, they can not use Spotify anymore.After I checked my account, I saw that no adress is shown in the 'manage family account' site.I re-invited them but t...
Hi there, I am using Spotify Family since it started in Germany. Today unfortunately my family said, they can not use Spotify anymore. After I checked my account, I saw that no adress is shown in t...
210 Views
0 replies
0 likes
I can't invite anyone in my family because when I hit the "Go" button to Add Family Members, all I get is a blank screen. See attached. Been this way since last night.
I can't invite anyone in my family because when I hit the "Go" button to Add Family Members, all I get is a blank screen. See attached. Been this way since last night.
Casual Listener
1138 Views
10 replies
0 likes
Good morning. Im trying to add a member to familiar but when she got the message to join say have an error, can help me with that?
Good morning. Im trying to add a member to familiar but when she got the message to join say have an error, can help me with that?
Spotify Star
340 Views
1 replies
0 likes
