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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20355 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179536 Views
32 replies
9 likes
Hi. We subscribed with Spotify family but then the other members had problems logging in/accepting the invite. How do we solve this?
Hi. We subscribed with Spotify family but then the other members had problems logging in/accepting the invite. How do we solve this?
Spotify Star
829 Views
7 replies
0 likes
I was able to add one daughter to our family account but the other daughter keeps getting the message "unable to join this family plan". I have no idea why as we all live at the same address. The only difference is that the one daughter that is unabl...
I was able to add one daughter to our family account but the other daughter keeps getting the message "unable to join this family plan". I have no idea why as we all live at the same address. The o...
259 Views
0 replies
0 likes
Does the family subscription works as soon as its registred or do the first payment have do be done?
Does the family subscription works as soon as its registred or do the first payment have do be done?
Spotify Star
562 Views
3 replies
0 likes
I recently moved so was able to combine my membership with another membership. I was invited, accepted the link and entered the information. After accepting everything I receive an error message saying 'It is only possible to subscribe to 1 family me...
...aying 'It is only possible to subscribe to 1 family membership a year. Please contact us for help'. First of all the year just started and I have not been a member of another membership s...
Spotify Star
265 Views
1 replies
0 likes
It seems a lot of users have this issue but the answers solve aren't the best. I have received a invitation to join family premium Spotify account. When I click on the accept invitation button it brings me to an account page, but never the "redeem to...
It seems a lot of users have this issue but the answers solve aren't the best. I have received a invitation to join family premium Spotify account. When I click on the accept invitation button it b...
362 Views
0 replies
0 likes
Hallo ihr Lieben,habe ausversehen die Adresse meines Elternhauses anstatt meiner richtigen, bei dem Family-Account. Die Verifizierung hat nicht funktioniert.Was kann ich tun ?
Hallo ihr Lieben, habe ausversehen die Adresse meines Elternhauses anstatt meiner richtigen, bei dem Family-Account. Die Verifizierung hat nicht funktioniert. Was kann ich tun ?
Spotify Star
359 Views
1 replies
0 likes
Where can I change the name of my family?
Where can I change the name of my family?
Spotify Star
284 Views
1 replies
0 likes
Hi, our daugther already has a premium account. Now we want to change into a family account. Can somebody tell me, how I put my family in one account? And, until now, my husband is paying the Premium account of our daugther. When we make a family acc...
Hi, our daugther already has a premium account. Now we want to change into a family account. Can somebody tell me, how I put my family in one account? And, until now, my husband is p...
Spotify Star
489 Views
1 replies
0 likes
I have paid for Premium for Family. One of the members are Fred Jarle Reiersen. He has an active status in my account, but he has problem with his access to Spotify. Can you help us?The members mail adress: fjreiersen@gmail.com
I have paid for Premium for Family. One of the members are Fred Jarle Reiersen. He has an active status in my account, but he has problem with his access to Spotify. Can you help us?The members m...
381 Views
0 replies
0 likes
Can someone please assist, I checked help and it has alink to add members but not on my account?Thank you,
Can someone please assist, I checked help and it has alink to add members but not on my account? Thank you,
222 Views
0 replies
0 likes
For some reason I am unable to use a premium code to renew my subscription. It may be due to the fact that I am paying for both Spotify and Hulu at the same time. Regardless I should be allowed to use these codes as they are essentially money. Thanks...
For some reason I am unable to use a premium code to renew my subscription. It may be due to the fact that I am paying for both Spotify and Hulu at the same time. Regardless I should be allowed to us...
Spotify Star
510 Views
1 replies
1 likes
We have a family plan and have been able to get everyone connected on the iPhones but one member with only an iPad can’t get connected to the family plan. It doesn’t come up with the confirmation to add the address etc. Help!
We have a family plan and have been able to get everyone connected on the iPhones but one member with only an iPad can’t get connected to the family plan. It doesn’t come up with the confirmation t...
327 Views
0 replies
0 likes
Dois familiares da minha conta nao conseguem entrar no plano familiar e recebem essa mensagem.3 - opa, algo deu errado. Tente de novocomo resolver esse problema? Entro em contato como?Isso esta me irritando e vou cancelar esse plano familiar que nao ...
Dois familiares da minha conta nao conseguem entrar no plano familiar e recebem essa mensagem. 3 - opa, algo deu errado. Tente de novo como resolver esse problema? Entro em contato como? Isso esta...
231 Views
0 replies
0 likes
I recently updated the family member of my account and one of them couldn't login.I canceled the invitation to resend it and now she doesn't even receive the invitacion (email). Please help
I recently updated the family member of my account and one of them couldn't login. I canceled the invitation to resend it and now she doesn't even receive the invitacion (email). Please help
279 Views
0 replies
0 likes
Hi, my partner has signed up to the family premium account and tried to add me to it, however i am not recieving the email to verify this, he has tried a few times, so annoying that you cant just pick up the phone and speck to someone about it.... an...
Hi, my partner has signed up to the family premium account and tried to add me to it, however i am not recieving the email to verify this, he has tried a few times, so annoying that you cant just p...
206 Views
0 replies
0 likes
Hi, I've just subscribed to Spotify Family, but it doesn't let me send any invitation (a white square show up, no content, see picture attached).Can simebody help me out? Thanks, Francesca
Hi, I've just subscribed to Spotify Family, but it doesn't let me send any invitation (a white square show up, no content, see picture attached). Can simebody help me out? T...
328 Views
0 replies
0 likes
Hello! So for the past year I have been sharing a spotify premium account with my parents. Becuase we were constantly stealing the music from each other we decided to upgrade to Family Premium. Now that I have created my own account, all of the playl...
Hello! So for the past year I have been sharing a spotify premium account with my parents. Becuase we were constantly stealing the music from each other we decided to upgrade to Family P...
227 Views
0 replies
0 likes
So I bought a premium family membership, then I invited my son. We got a code number and a link. The link takes me to a Subscription and Payment page saying my payment will be renewed in two weeks. Now I bought the family plan two months ago, why am ...
So I bought a premium family membership, then I invited my son. We got a code number and a link. The link takes me to a Subscription and Payment page saying my payment will be renewed in two weeks. N...
273 Views
0 replies
0 likes
Hi.In my premium family plan I have a problem, it will not let me add new users even if they put the correct data, even one was already inside since time ago and suddenly was not inside the plan and could no longer join again.I need to know why and w...
Hi. In my premium family plan I have a problem, it will not let me add new users even if they put the correct data, even one was already inside since time ago and suddenly was not inside the plan a...
Newbie
2578 Views
21 replies
1 likes
When I have a family account with 4 others, and I wanna go abroad for a longer time (a few months), do I have to change my state of living to be able to keep listening to the music? and when I have to change it, can I still use my family account? bec...
When I have a family account with 4 others, and I wanna go abroad for a longer time (a few months), do I have to change my state of living to be able to keep listening to the music? and w...
324 Views
0 replies
0 likes
