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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79598 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
59165 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195824 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29057 Views
44 replies
4 likes
I cant join the Premium for family, i just keep getting an error saying 3-oops something went wrong, please try again.i have tried useing different browsers and getting the invite resent but i always get the error
I cant join the Premium for family, i just keep getting an error saying 3-oops something went wrong, please try again. i have tried useing different browsers and getting the invite resent but i...
Newbie
403 Views
1 replies
1 likes
I am trying to add my brother to our family spotify account and it wont let me, i think it is because his account says his location is in ireland. we are currently away in ireland and i have just set up his account. how can i change it back to U.K
I am trying to add my brother to our family spotify account and it wont let me, i think it is because his account says his location is in ireland. we are currently away in ireland and i have j...
185 Views
0 replies
0 likes
I just made a family account. I am the "owner" of the plan, and all premium works good for me. My Son has been added an accepted and he appears as "active", even his account says premium, but he can't play any song he wants... it still has to be in s...
I just made a family account. I am the "owner" of the plan, and all premium works good for me. My Son has been added an accepted and he appears as "active", even his account says premium, but he c...
224 Views
0 replies
1 likes
Hello,I used the spotify family subscription already since several months. Spotify debit always 14,99€ per month with PayPal, but in the last month Spotify debit additional 2,81€ to the 14,99€. Why debit Spotify this additional amount of 2,81€? I nev...
Hello, I used the spotify family subscription already since several months. Spotify debit always 14,99€ per month with PayPal, but in the last month Spotify debit additional 2,81€ to t...
279 Views
0 replies
0 likes
there is a sale for premium. Well i have ininal card and there is money in it but i cant fu*kin pay. It always says there is an error at payment. (I am writing card infos all true help me plzzz)
there is a sale for premium. Well i have ininal card and there is money in it but i cant fu*kin pay. It always says there is an error at payment. (I am writing card infos all true help me plzzz)
315 Views
0 replies
0 likes
My sister is a photographer for a national wedding company. Meaning she is home maybe one day a week. Every other day she is traveling to some venue across the country. Sometimes she doesn't even come home, she will visit friends and hop from one sta...
...oesn't even come home, she will visit friends and hop from one state to the next. How long can my sister not be at our home address before it will become an issue with Family for Spotify? I w...
Community Legend
284 Views
1 replies
0 likes
Esqueci meu endereco do plano familiar e nao consigo adicionar novos membros
Esqueci meu endereco do plano familiar e nao consigo adicionar novos membros
234 Views
0 replies
0 likes
Hi I've bought family membership, daughter received her email message and registered but her phone spotify app says she needs to buy premium to download songs etc .. please advise, in the original email there was a code but it's not clear where she n...
Hi I've bought family membership, daughter received her email message and registered but her phone spotify app says she needs to buy premium to download songs etc .. please advise, in the original e...
199 Views
0 replies
0 likes
Hi - I have a premium account for the family but at the moment there is one shared user id and only one person can stream at a time in the house. We have one account and 4 users, so do I need to set up 3 new free accounts and then invite those users ...
Hi - I have a premium account for the family but at the moment there is one shared user id and only one person can stream at a time in the house. We have one account and 4 users, so do I need t...
Community Legend
1169 Views
1 replies
0 likes
After moving back to Bulgaria from the U.S. I canceled my Premium account and now want to join my family's. I switched the country on my profile to Bulgaria, and had the family member in charge of the account send me an invitation, but I still haven'...
After moving back to Bulgaria from the U.S. I canceled my Premium account and now want to join my family's. I switched the country on my profile to Bulgaria, and had the family member in charge of t...
Community Legend
404 Views
1 replies
0 likes
Hi, I cann't add family members to my premium account. Cause according to Spotify I am not the main user, which I am really convinced I am. How do I find out which account has the capability to add family members.
Hi, I cann't add family members to my premium account. Cause according to Spotify I am not the main user, which I am really convinced I am. How do I find out which account has t...
175 Views
0 replies
0 likes
When I ask for the invite to add a family member, the email doesn't ever come!!!
When I ask for the invite to add a family member, the email doesn't ever come!!!
154 Views
0 replies
0 likes
Boa noite participo de um plano familiar e fui excluido sendo que moro na residencia do administrador mas nao consigo voltar mesmo me mandando convite aparece a mensagem (algo esta errado) quando vou digitar os dados, ja tentei usar o codigo do resga...
Boa noite participo de um plano familiar e fui excluido sendo que moro na residencia do administrador mas nao consigo voltar mesmo me mandando convite aparece a mensagem (algo esta errado) quando vou...
217 Views
0 replies
1 likes
I am Premium account memeber and and I got an offer to pay $99 for my account in one year but if I want to swich to the family plan do I get any disscount offers.
I am Premium account memeber and and I got an offer to pay $99 for my account in one year but if I want to swich to the family plan do I get any disscount offers.
Spotify Star
415 Views
3 replies
0 likes
Hi I am part of my husband's spotify account for Premium Family. We live in the same house in Ma;aysia, but both travel a lot and use VPN often for work purposes. For some reason my account has been kicked out of the Premium Family account now and I ...
Hi I am part of my husband's spotify account for Premium Family. We live in the same house in Ma;aysia, but both travel a lot and use VPN often for work purposes. For some reason my account has b...
Casual Listener
1447 Views
2 replies
0 likes
Can I add my college student to my family plan if he resides at a different address? If not, what would be the best/most cost effective plan for my family of 5 (with one residing in a dorm)?
Can I add my college student to my family plan if he resides at a different address? If not, what would be the best/most cost effective plan for my family of 5 (with one residing in a dorm)?
226 Views
0 replies
0 likes
i receive my invite to spotify family with the code of the invite, what i do now? ( i tried to click on restore and put the code but said tha was not valid)
i receive my invite to spotify family with the code of the invite, what i do now? ( i tried to click on restore and put the code but said tha was not valid)
206 Views
0 replies
0 likes
HiI had a Premium account and moved to Family Premium. I sent the invitation and my family recieved an email with an Invitation code. Everybody accepted the invitation but we see no diference nor a place to set individual accounts. Can somebody help ...
Hi I had a Premium account and moved to Family Premium. I sent the invitation and my family recieved an email with an Invitation code. Everybody accepted the invitation but we see no diference nor a...
228 Views
0 replies
0 likes
Hi we recently upgraded to premium for family however when I am listening to the music on my device there is a random device listening to spotify but they must be using my username because it stops my music! How do i remove this imposters device!?
Hi we recently upgraded to premium for family however when I am listening to the music on my device there is a random device listening to spotify but they must be using my username because i...
222 Views
0 replies
0 likes
afternoon everyone.We have the premium family account. I have invited my husband and daughter and they have replied. Their accounts ar showing active but if I am playing music, neither of them can play music on their devices. They receive the message...
afternoon everyone. We have the premium family account. I have invited my husband and daughter and they have replied. Their accounts ar showing active but if I am playing music, n...
Newbie
210 Views
1 replies
0 likes
