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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79696 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
59272 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195905 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29112 Views
44 replies
4 likes
I logged into my family account and noticed two slots taken by strangers. My account does not look compromised. Is this a known issue?
I logged into my family account and noticed two slots taken by strangers. My account does not look compromised. Is this a known issue?
Casual Listener
2436 Views
4 replies
0 likes
My wife and my sister, both living same adress, suddently were kicked out from Spotify Premium Family for what I was paying.In the Family accounts i found a strange User (IT IT) which I cancelled.Now i always get errors when I send invitations.People...
My wife and my sister, both living same adress, suddently were kicked out from Spotify Premium Family for what I was paying. In the Family accounts i found a strange User (IT IT) which I cancelled....
253 Views
0 replies
0 likes
Hi, my family has a spotify premium for family and for a year and it has worked great. But all of the sudden I was thrown out of the plan and when my mom tried adding me again the email link just sent me to the subscription and payment page where i w...
Hi, my family has a spotify premium for family and for a year and it has worked great. But all of the sudden I was thrown out of the plan and when my mom tried adding me again the email link j...
340 Views
0 replies
0 likes
My daughter want to upgrade from a premium account to a family pack but now I can’t login to my premium account and have A free account instead of A free account. How can I get my premium account back and my family.
My daughter want to upgrade from a premium account to a family pack but now I can’t login to my premium account and have A free account instead of A free account. How can I get my p...
Community Legend
282 Views
1 replies
0 likes
Liebe alle, Mein Family-Abo funktioniert aus irgend einem Grund (obwohl ich mich einloggen kann) bei mir nicht, bei meinen zwei Mitbewohnenden allerdings schon. Kann mir jemand erklaren, warum? LG, Fabian
Liebe alle, Mein Family-Abo funktioniert aus irgend einem Grund (obwohl ich mich einloggen kann) bei mir nicht, bei meinen zwei Mitbewohnenden allerdings schon. Kann mir jemand erklaren, w...
Spotify Star
559 Views
3 replies
0 likes
Ola nao consigo efetuar o pagamento ja entrei em contanto com o banco assino desde fevereiro com o mesmo cartao e simplismente da falha no pagamento tentei usar outro cartao e mesmo assim nao funciona
Ola nao consigo efetuar o pagamento ja entrei em contanto com o banco assino desde fevereiro com o mesmo cartao e simplismente da falha no pagamento tentei usar outro cartao e mesmo assim nao funciona
Spotify Star
850 Views
1 replies
0 likes
Hi there. Anyone that could help me avail the family premium invite.after i accept the invite this is always where i am redirecting to and not the redeem form.
Hi there. Anyone that could help me avail the family premium invite.after i accept the invite this is always where i am redirecting to and not the redeem form.
Spotify Star
311 Views
1 replies
0 likes
Hey! I have connected to our family account (My partner is the owner of the account) but it still says I have premium .. should it not say family under subscription now?
Hey! I have connected to our family account (My partner is the owner of the account) but it still says I have premium .. should it not say family under subscription now?
Spotify Star
275 Views
1 replies
0 likes
I have premium for family and i cannot add or remove family members. I have followed instructions and the page is blank, no details come up. I don't know if this is factor but all the family members deleted their welcome email without accepting membe...
I have premium for family and i cannot add or remove family members. I have followed instructions and the page is blank, no details come up. I don't know if this is factor but all the family...
Casual Listener
470 Views
2 replies
0 likes
Hey, i have changed my membership from student to family in 24th november. But yesterday i started getting mails from spotify that i didn’t pay the fee. It isn’t even a month why i get this mails?
Hey, i have changed my membership from student to family in 24th november. But yesterday i started getting mails from spotify that i didn’t pay the fee. It isn’t even a month why i get t...
235 Views
0 replies
0 likes
My son is away at college - can he be part of the Spotify family pla
My son is away at college - can he be part of the Spotify family pla
496 Views
0 replies
0 likes
Hi everyone... We have a premium for family subscription and a couple of us have created some great playlists. Is there a way to easily copy or share these lists across our premium for family accounts? Do you have to make them publicly available to d...
Hi everyone... We have a premium for family subscription and a couple of us have created some great playlists. Is there a way to easily copy or share these lists across our p...
Spotify Star
620 Views
1 replies
0 likes
Hi,I was invited to an Premium for Family Spotify account, but following process of acceptation seems not to work. To accept an invitation:Open the link you received and click ACCEPT INVITATION. You’re redirected to a new browser that contains a pre-...
Hi, I was invited to an Premium for Family Spotify account, but following process of acceptation seems not to work. To accept an invitation: Open the link you received and click A...
305 Views
0 replies
0 likes
Hi everyone, that might be a stupid question, but is there any optionto let friends view which playlists i follow? Been asked this many times and as far as i know, the only way to let them know is by sending a link for every single playlist through t...
Hi everyone, that might be a stupid question, but is there any optionto let friends view which playlists i follow? Been asked this many times and as far as i know, the only way to let ...
271 Views
0 replies
0 likes
So, I've already signed up for a standard premium membership and went past the free trial period and have been billed the standard bill, but I'm unsure about whether or not I can sign up for the .99 cent deal for 3 months if I'm to cancel my membersh...
So, I've already signed up for a standard premium membership and went past the free trial period and have been billed the standard bill, but I'm unsure about whether or not I can sign up for the .99 ...
Spotify Star
489 Views
1 replies
0 likes
I upgraded my premium account to the premium family account and we are getting ads on the accounts I've invited. I'm paying for no ads! How do I make this stop?
I upgraded my premium account to the premium family account and we are getting ads on the accounts I've invited. I'm paying for no ads! How do I make this stop?
Spotify Star
558 Views
1 replies
1 likes
Minha irma criou uma conta e comecou um plano familiar, porem na conta dela em "editar perfil" e impossivel mudar o CEP, na verdade o campo nem existe. Portanto, quando ela me convida para o plano e eu coloco as informacoes (incluindo nosso CEP) para...
Minha irma criou uma conta e comecou um plano familiar, porem na conta dela em "editar perfil" e impossivel mudar o CEP, na verdade o campo nem existe. Portanto, quando ela me convida para o plano e ...
281 Views
0 replies
0 likes
I have moved out of home, can I still access Family Premium?
I have moved out of home, can I still access Family Premium?
Community Legend
626 Views
1 replies
0 likes
hey, I live in Germany but I travel In NZ for half a year. My family got Premium Family in germany and invited me but I cant't upgrade my account. Do I have to be also in Germany? Is there a way to change my country to Germany eventhough I am not The...
hey, I live in Germany but I travel In NZ for half a year. My family got Premium Family in germany and invited me but I cant't upgrade my account. Do I have to be also in Germany? Is there a...
Spotify Star
376 Views
1 replies
0 likes
Problems joining the family account...this sucks. It was working fine and suddenly it got cut.
Problems joining the family account...this sucks. It was working fine and suddenly it got cut.
Spotify Star
375 Views
1 replies
0 likes
