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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77474 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95237 Views
74 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
78057 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208969 Views
267 replies
35 likes
It’s only normal Spotify not premium
It’s only normal Spotify not premium
Community Legend
358 Views
1 replies
0 likes
PlanFamily PremiumCountry DeviceSonos with AlexaOperating System My Question or IssueI have a Spotify Premium Family Plan. We gave each of our kids a Sonos speaker for Christmas. They each have their own Spotify profile and are connected to Alexa. Ho...
Plan Family Premium Country Device Sonos with Alexa Operating System My Question or Issue I have a Spotify Premium Family Plan. We gave each of our kids a S...
Newbie
416 Views
2 replies
0 likes
Set up Family plan. My partner cancelled her premium duo to join the family with our child.It’s cancelled but still active. Set up family plan ok for account owner but didn’t recognise address so entered nearest available address. Also updated partne...
Set up Family plan. My partner cancelled her premium duo to join the family with our child.It’s cancelled but still active. Set up family plan ok for account owner but didn’t recognise a...
Spotify Star
481 Views
1 replies
0 likes
PremiumCountryAustraliaDeviceSamsung Galaxy S22Operating System My Question or IssueHow do I change my child's email address on our family premium account? thanks
Premium Country Australia Device Samsung Galaxy S22 Operating System My Question or Issue How do I change my child's email address on our family premium account? thanks
Spotify Star
192 Views
1 replies
0 likes
PlanPremium FamilyCountryUSADeviceSamsung Galaxy s21Operating SystemAndroid My Question or IssueI pay for the family plan so that my kids can listen to music with a little independence and my account preferences don't get thrown off by their songs. H...
Plan Premium Family Country USA Device Samsung Galaxy s21 Operating System Android My Question or Issue I pay for the family plan so that my kids can listen to music with a little i...
Moderator
992 Views
4 replies
0 likes
PlanPremium Family My Question or IssueHow can I change the administrator from one family member to another?
Plan Premium Family My Question or Issue How can I change the administrator from one family member to another?
Spotify Star
236 Views
1 replies
0 likes
Me ha llegado un mensaje indicando que debo validar la dirección para continuar en mi plan familiar, pero al acceder a la dirección de la cuenta únicamente aparece para editar si soy de Península y Baleares, canarias, etc, no me deja ingresar la dire...
Me ha llegado un mensaje indicando que debo validar la dirección para continuar en mi plan familiar, pero al acceder a la dirección de la cuenta únicamente aparece para editar si soy de Península y B...
Moderator
682 Views
1 replies
0 likes
I upgraded my account to family premium and I'm trying to add my sister and her boyfriend who live with us. They share a duo account. Can I add them as a group, or does she need to cancel her subscription and then I can add her?
I upgraded my account to family premium and I'm trying to add my sister and her boyfriend who live with us. They share a duo account. Can I add them as a group, or does she need to cancel her s...
Spotify Star
189 Views
1 replies
0 likes
I send the link but they never receive the email
I send the link but they never receive the email
Spotify Star
222 Views
1 replies
0 likes
PlanPremium FamilyCountryUSAMy Question or Issue I have a family plan and one of my kids recently turned 13. How do I switch her to the regular spotify and remove her from the kids version
Plan Premium Family Country USA My Question or Issue I have a family plan and one of my kids recently turned 13. How do I switch her to the regular spotify and remove her from the kids v...
Spotify Star
1451 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceIPhone 12 ProMy Question or IssueMe, my mom, and my sister were part of a family plan last year, which expired on 20th Nov 2024, my sister was the plan manager. When it expired, I renewed the subscription from my account,...
Plan Premium Country India Device IPhone 12 Pro My Question or Issue Me, my mom, and my sister were part of a family plan last year, which expired on 20th Nov 2024, my sister was the plan m...
Spotify Star
354 Views
1 replies
0 likes
PlanPremium FamilyCountryUnited StatesDeviceIPhone 13Operating SystemiOS 18 My Question or IssueHi, I currently have a plan with my sister and I but I’m trying to join my mom’s plan but when I try to verify address it says there is always a problem. ...
Plan Premium Family Country United States Device IPhone 13 Operating System iOS 18 My Question or Issue Hi, I currently have a plan with my sister and I but I...
Spotify Star
235 Views
1 replies
0 likes
There have been several idea recommendations about this already, but all have been closed stating it does not meet the idea guidelines. I believe this should be reconsidered since support is not taking the suggestion either, so there is no place to g...
...ost of the family plan along with the maximum users, then making additional users $1 or something like that. Hopefully this doesn't get closed like all the others, or it at least ends up on t...
Visitor
1849 Views
3 replies
0 likes
My partner can't connect to my family plan and we tried on his and I couldn't connect to his either. We get all the way to the address and we know 100% it's correct but then it gives us both an error and says try again but we can't get past it. Pleas...
My partner can't connect to my family plan and we tried on his and I couldn't connect to his either. We get all the way to the address and we know 100% it's correct but then it gives us both an e...
Spotify Star
196 Views
1 replies
0 likes
PlanPremium FamilyCountryMalaysiaDevice(Samsung Galaxy A55 5G)Operating System(Android version (14)) My Question or Issue
Plan Premium Family Country Malaysia Device (Samsung Galaxy A55 5G) Operating System (Android version (14)) My Question or Issue
Moderator
699 Views
1 replies
0 likes
PlanDuoCountryCyprusOperating SystemiOS My Question or IssueCannot add family member to duo plan. It says that she lives in another country while we sit together in the building that we typed as our address
Plan Duo Country Cyprus Operating System iOS My Question or Issue Cannot add family member to duo plan. It says that she lives in another country while we sit together in the b...
Spotify Star
164 Views
1 replies
0 likes
Incorrect username or password. that is what my daughter gets when she accepts the invitiation to family account. it is NOT accepting her email address to login with. does not accept her password. I'm paying 20/month and can't add a daughter who do I...
Incorrect username or password. that is what my daughter gets when she accepts the invitiation to family account. it is NOT accepting her email address to login with. does not a...
Spotify Star
372 Views
4 replies
0 likes
US - Premium family plan We've had the account for a few years, and we're ready to move our kiddos off Spotify kids, given them a "regular" account, but put on the explicit filter. I can't seem to find a way to do this without kicking them out and th...
US - Premium family plan We've had the account for a few years, and we're ready to move our kiddos off Spotify kids, given them a "regular" account, but put on the explicit filter. I can't s...
Spotify Star
389 Views
1 replies
0 likes
I am trying to add a family member to my family plan, but when I select the option to manage members, nothing is clickable. It's just a static list of my plan's members. I only have 4 members out of 6 in my plan so I should be able to add. I know thi...
I am trying to add a family member to my family plan, but when I select the option to manage members, nothing is clickable. It's just a static list of my plan's members. I only have 4 members out o...
Spotify Star
199 Views
1 replies
0 likes
I just subscribed a family plan in order to my children to have their own accounts. However, Spotify doesn't allow them to create their accounts since they are children; so they can't accept the link invitation to the family plan.
I just subscribed a family plan in order to my children to have their own accounts. However, Spotify doesn't allow them to create their accounts since they are children; so they can't accept the l...
Spotify Star
321 Views
1 replies
1 likes
