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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167022 Views
  • 32 replies
  • 9 likes
  • 167022 Views
  • 32 replies
  • 9 likes

Why doesn't Duo Premium provide my wife Premium features?

I purchased Duo Premium and invited my wife to join, which she did successfully. However, Spotify will not allow her to listen to audiobooks (lock symbol on Play button), play ad-free music, or choose a shuffle preference. She has checked that status...

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  • Casual Listener
  • I purchased Duo Premium and invited my wife to join, which she did successfully. However, Spotify will not allow her to listen to audiobooks (lock symbol on Play button), play ad-free music, or choos...
  • veritycorvo
  • Visitor
  • 290 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 290 Views
  • 4 replies
  • 0 likes

address autocorrect problem

Plan DuoFree/Premium PremiumCountry UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Imac etcOperating System Mac OS(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTo set up Duo I need to enter our address. After I enter my co...

  • Visitor
  • Plan Duo Free/Premium Premium Country UK   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Imac etc Operating System Mac OS (iOS 10, Android Oreo, Windows 10,etc.) ...
  • Fuhong
  • Visitor
  • 331 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 2 replies
  • 0 likes

Premium content only available on 1 account in family plan

PlanPremium FamilyCountryUSA DeviceSamsung Galaxy S22Operating SystemAndroid My Question or IssueMy husband is trying to listen to an audio book on his Spotify account, we are on a family plan. I am able to see the book on my account and it says Incl...

  • Newbie
  • Plan Premium Family Country USA   Device Samsung Galaxy S22 Operating System Android   My Question or Issue My husband is trying to listen to an audio book on his Spotify a...
  • iahcqjjvo26il7oc8gtw
  • Casual Listener
  • 506 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 506 Views
  • 4 replies
  • 2 likes

Superuser Contribution Disable child settings on account

About 8 months ago, I set up an account for my daughter to join our family plan. I must have set it up with some child protections because it bleeps out swear words in songs. I checked and the toggle for allowing explicit songs is on (thereby allowin...

  • Newbie
  • About 8 months ago, I set up an account for my daughter to join our family plan. I must have set it up with some child protections because it bleeps out swear words in songs. I checked and the t...
  • Vasil
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 342 Views
  • 1 replies
  • 0 likes

Re: How can I view previous members of my premium family plan?

How can I find the email used if I only have the username ? Im trying to find a previous member who has possibly disappeared. We are concerned for his safety.

  • Visitor
  • How can I find the email used if I only have the username ? Im trying to find a previous member who has possibly disappeared. We are concerned for his safety. 
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Moved from US to Canada. Cant use Fiancés Premium Family Plan

PlanFree/PremiumCountryCanadaHi, I recently moved to Alberta Canada to live with my fiancé and he has a Premium Family plan. It wont allow me to use the plan saying "You need to live at the same address." even though were on the same wifi/ethernet. I...

  • Newbie
  • Plan Free/Premium Country Canada Hi, I recently moved to Alberta Canada to live with my fiancé and he has a Premium Family plan.  It wont allow me to use the plan saying "You need to l...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 100 Views
  • 1 replies
  • 0 likes

unable to change to spotify premium family

Hello, im unable to change to premium family, i charged the account with 100 BRL. PlanFree/Premium familyCountrybrasliDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...

  • Newbie
  • Hello, im unable to change to premium family, i charged the account with 100 BRL.  Plan Free/Premium family Country brasli Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
  • Bittencourt
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 206 Views
  • 1 replies
  • 0 likes

2-Month Family Plan A Scam?

The plan markets a first 2-month promo for only 239 pesos, but why am I being billed now just after the first month?

  • Newbie
  • The plan markets a first 2-month promo for only 239 pesos, but why am I being billed now just after the first month?
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 0 likes

Changes on my family core: do I need a lawyer?

PlanFree/PremiumCountryI've recently went through a divorce in which a premium account was added to me. Now I cant join my family plan for 12 f*cking months. Do I need to find a lawyer to request my right to access the platform?Hope the Spotify Team ...

  • Casual Listener
  • Plan Free/Premium Country I've recently went through a divorce in which a premium account was added to me. Now I cant join my family plan for 12 f*cking months. Do I need to find a lawyer to r...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

Can't change plan from Individual to Family. Get the error

I have individual premium plan, and I want my relatives to be in family plan. When I want to change plan I receive an error: you are not eligable for this plan. But I don't understand why?I have georgian account, but its considered as EU, so I dont t...

  • Visitor
  • I have individual premium plan, and I want my relatives to be in family plan. When I want to change plan I receive an error: you are not eligable for this plan. But I don't understand why? I have g...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am a premium member but the audiobooks won't play

I am a premium member in family plan but the audiobooks won't play for me and say that I need a premium plan to listen on my android device.

  • Visitor
  • I am a premium member in family plan but the audiobooks won't play for me and say that I need a premium plan to listen on my android device.
  • Vasil
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Can't join family plan

PlanFamily premiumCountryChile DeviceGalaxy A52Operating SystemAndroidI changed from family plan A to family plan B, family plan B was cancelled on accident and i was invited once they paid for it again, i can't join the plan again and the page tells...

  • Visitor
  • Plan Family premium Country Chile   Device Galaxy A52 Operating System Android I changed from family plan A to family plan B, family plan B was cancelled on accident and i was invited o...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 202 Views
  • 1 replies
  • 0 likes

a premium admin can't pay money all member will get system kick and have 12 months cd time??

as titleif i dont quit family and family admin don't kick then have 12 months cd time?my english bad btw

  • Casual Listener
  • as title if i dont quit family and family admin don't kick then have 12 months cd time? my english bad btw
  • Maxim
  • Spotify Star
  • 328 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 328 Views
  • 7 replies
  • 0 likes

address on the family plan

Basically I live in Venezuela and there is not an Specific address were I can put my current home so as following the instructions I put the closest or nearest place I could find on the search bar but when soomeone in my family (which they live with ...

  • Visitor
  • ...ut when soomeone in my family (which they live with me) try to enter it says "you do not live on the same country" which is not true. How can I fix this issue?
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Tengo mi cuenta en mi PC pero no estoy pudiendo usarla en el celular

Tenia otra cuenta, la cerré y abrí otra. El tema es que en el celular cuando pongo mi mail me dice que ya tengo otra cuenta pero no puedo ingresar

  • Visitor
  • Tenia otra cuenta, la cerré y abrí otra. El tema es que en el celular cuando pongo mi mail me dice que ya tengo otra cuenta pero no puedo ingresar
  • osornios
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

family plan

Me and my family had a family plan throughout this whole yesr so far and had to cancel it for a little bit but then we set it back up again and it's not letting me join. I even tried changing my email and I still can't join. It says that I can only j...

  • Newbie
  • Me and my family had a family plan throughout this whole yesr so far and had to cancel it for a little bit but then we set it back up again and it's not letting me join. I even tried changing my e...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inviting family on my premium while traveling

PlanPremiumCountryUSADevice(iPhone 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to invite a family member who lives with me but is out of the country at the moment. We share the same address but the respon...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am trying to invite a family member who lives with m...
  • Sylsi
  • Casual Listener
  • 136 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 2 replies
  • 0 likes