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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130627 Views
  • 32 replies
  • 8 likes
  • 130627 Views
  • 32 replies
  • 8 likes

Superuser Contribution Re: how do i listen independently on different devices with family premium?

wait. Then what's the point of family and how do I utilize it effectively so that I am not making my wife listen to what I am when she is in th car?

  • Visitor
  • wait. Then what's the point of family and how do I utilize it effectively so that I am not making my wife listen to what I am when she is in th car?  
  • AlejaR
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Premium family notification

If I cancel my subscription from premium family, does Spotify notifies the administrator?

  • Visitor
  • If I cancel my subscription from premium family, does Spotify notifies the administrator?  
  • Maxim
  • Spotify Star
  • 650 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 650 Views
  • 3 replies
  • 0 likes

Family Plan - unable to accept invite

My brother has set up a family plan. I have cancelled my Premium subscription but I cannot accept the invite. I have tried on my mobile, on a PC, PC in incognito mode. I have also tried over a few days but I continually get this error message: There ...

  • Visitor
  • My brother has set up a family plan. I have cancelled my Premium subscription but I cannot accept the invite. I have tried on my mobile, on a PC, PC in incognito mode. I have also tried over a few d...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 180 Views
  • 1 replies
  • 0 likes

Logged in on web browser but since joining Family Premium

PlanPremiumCountryUSADeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot login to the app on a computer since joining premium family. It is saying I have a free account but am able to access the family premium o...

  • Visitor
  • Plan Premium Country USA Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cannot login to the app on a computer since joining premium family...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to add Spotify family member

I am trying to add a new member to my Spotify family account, they have recently moved in with me so I want to give them access to my premium. We are entering the correct address and it's just not working, we have tried on my phone oneplus 9, their p...

  • Casual Listener
  • I am trying to add a new member to my Spotify family account, they have recently moved in with me so I want to give them access to my premium. We are entering the correct address and it's just not w...
  • MihailY
  • Moderator
  • 357 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 357 Views
  • 4 replies
  • 1 likes

Change Manager When Going from Duo to Family Membership

Currently have Duo membership with my son and he is the manager. I'd like to upgrade to Family membership and become the account manager. Can I do this by leaving our current Duo plan, I create a Family plan for me to be manager, and then invite my s...

  • Visitor
  • Currently have Duo membership with my son and he is the manager. I'd like to upgrade to Family membership and become the account manager. Can I do this by leaving our current Duo plan, I create a Family...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution OCORREU UM ERRO

Estou enviando convites para minha família, mas ao preencher os dados idênticos aos meus, aparece a mensagem "ocorreu um erro". Tentamos digitar outro endereço e aparece "dados incorretos". No entanto, ao inserir o endereço correto, não participe, ad...

  • Newbie
  • Estou enviando convites para minha família, mas ao preencher os dados idênticos aos meus, aparece a mensagem "ocorreu um erro". Tentamos digitar outro endereço e aparece "dados incorretos". No entant...
  • Eni
  • Moderator
  • 431 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 431 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify dont ask my adress

i'm trying to enter family premium of my dad, we live in the same house but spotify simply didnt ask to put the adress and blocked me to enter in any other plan? i cant understand and im very upset with this error

  • Casual Listener
  • i'm trying to enter family premium of my dad, we live in the same house but spotify simply didnt ask to put the adress and blocked me to enter in any other plan? i cant understand and im very upset w...
  • Lyubka
  • Moderator
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium family

PlanPremium family CountryBelgium Operating SystemAndroid My Question or IssueWe want to add my husband to our family premium account as 4th member. unfortunately every time he clicks on the invitation link and he added our address (double checked) t...

  • Visitor
  • Plan Premium family  Country Belgium  Operating System Android  My Question or Issue We want to add my husband to our family premium account as 4th member.  u...
  • Joan
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 309 Views
  • 1 replies
  • 0 likes

Switching family

Hi, Since you still can't delete song history, you tend to get the -(mix) or -(cut) or -(ASOT1000) types of songs in playlists "made for me". This is especially annoying because they're not full songs and were made to be listened as a whole ong 1-2 h...

  • Newbie
  • ...ne, but I'm the main owner of the family plan, will I be able to add them to the new family? Does the 12 month period of not being able to join new family apply from the moment you added them to the e...
  • Maxim
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 338 Views
  • 1 replies
  • 0 likes

Moving from Premium Individual to Premium Family

I have an individual premium plan and recently been added to a family premium plan. Do I have to cancel my individual plan to avoid getting charged twice? Thanks!

  • Visitor
  • I have an individual premium plan and recently been added to a family premium plan. Do I have to cancel my individual plan to avoid getting charged twice?   Thanks!    
  • Bittencourt
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution questions on connecting premium account under family to discord

PlanPremium under family plan My Question or IssueMy premium account is under my parents who own the family plan. I want to connect my account to discord but I'm not sure if my parents will get the notification that I connected my account to discord ...

  • Casual Listener
  • Plan Premium under family plan   My Question or Issue My premium account is under my parents who own the family plan. I want to connect my account to discord but I'm not sure if my parents w...
  • Dian
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 264 Views
  • 1 replies
  • 0 likes

addresses didn't match, tried several times.

I'm setting up an account for one of my children using the exact same address and it says it doesn't match, cross checked the spelling 3 times, tried inputting about 5 times and used the "confirm address" so that the software goes and finds the addre...

  • Casual Listener
  • I'm setting up an account for one of my children using the exact same address and it says it doesn't match, cross checked the spelling 3 times, tried inputting about 5 times and used the "confirm add...
  • Stuie6286
  • Newbie
  • 568 Views
  • 6 replies
  • 0 likes
  • 568 Views
  • 6 replies
  • 0 likes

BEEING CHARGED FOR CHANGING MY CREDIT CARD

I pay my spotify with credit card, however I needed to change the card and then I've been charged seven reais (brazilian coins) for that, this is absurd! PlanPremium Family Country - Brasil Device(iPhone 13) My Question or IssueI want to understand w...

  • Newbie
  • I pay my spotify with credit card, however I needed to change the card and then I've been charged seven reais (brazilian coins) for that, this is absurd!  Plan Premium Family  C...
  • 44carol
  • Visitor
  • 260 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 260 Views
  • 2 replies
  • 0 likes

Sharing family plan with kids who share time between 2 homes following divorce.

i want to upgrade to a family plan from premium so my teenage kids can have access to premium features. due to divorce, I have shared care responsibilities for the kids (x3) and they stay with me 4 nights per fortnight. officially they ‘live with’ th...

  • Visitor
  • i want to upgrade to a family plan from premium so my teenage kids can have access to premium features.  due to divorce, I have shared care responsibilities for the kids (x3) and they stay w...
  • 135 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 0 replies
  • 0 likes

Agregar un septimo miembro a mi cuenta

Hola, soy de MéxicoActualmente tengo el plan familiar contratado, todos mis miembros (los 6) estan ocupados pero hace poco se integro a mi familia una nueva persona y me gustaría saber si existe alguna manera en la que pueda agregar a está séptima pe...

  • Visitor
  • Hola, soy de México Actualmente tengo el plan familiar contratado, todos mis miembros (los 6) estan ocupados pero hace poco se integro a mi familia una nueva persona y me gustaría saber si existe al...
  • 254 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 254 Views
  • 0 replies
  • 0 likes

Solved!! Can I disable all videos and canvases for my child in our Family premium?

PlanPremiumCountryFinlandOperating SystemAndroid My Question or Issue: Our child is using Spotify on our Family premium. We would like for her to be able to listen to music while we do not want her constantly watching screen (i.e podcast videos). Jus...

  • Newbie
  • Plan Premium Country Finland Operating System Android   My Question or Issue:   Our child is using Spotify on our Family premium. We would like for her to be able to listen to m...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify kids app keeps swapping listening between 2 different accounts

I am subscribed to the Spotify Family package but I am having trouble with my children's spotify kids accounts within that package. They both have the same device and while they have seperate Spotify Kids accounts, when one child opens spotify and hi...

  • Casual Listener
  • I am subscribed to the Spotify Family package but I am having trouble with my children's spotify kids accounts within that package. They both have the same device and while they have seperate S...
  • Alex
  • Spotify Legend
  • 882 Views
  • 7 replies
  • 0 likes
  • 882 Views
  • 7 replies
  • 0 likes

Superuser Contribution jmsotomayor-9

Plande primera calidadpaísChileDispositivo(iPhone y Samsung Galaxy)sistema operativo(iOS 10, Android Oreo, Windows 10, etc.) Mi pregunta o problemaAparece un aviso que señala que un hijo mio no puede unirse a mi plan familiar premium porque solo pued...

  • Visitor
  • Plan de primera calidad país Chile Dispositivo (iPhone y Samsung Galaxy) sistema operativo (iOS 10, Android Oreo, Windows 10, etc.)   Mi pregunta o problema Aparece un aviso que señala...
  • Dian
  • Spotify Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 119 Views
  • 1 replies
  • 0 likes