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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 147474 Views
  • 32 replies
  • 8 likes
  • 147474 Views
  • 32 replies
  • 8 likes

how do i link different spotify profiles to different alexa speakers?

my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same time?

  • Visitor
  • my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same...
  • Anyk17
  • Spotify Star
  • 786 Views
  • 1 replies
  • 0 likes
  • 786 Views
  • 1 replies
  • 0 likes

Cancel my subscription

Please cancel my subscription (snip - moderator Edit)

  • Visitor
  • Please cancel my subscription (snip - moderator Edit)
  • kaworu_bloodpaw
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses playback after about 3 seconds on all platforms.

Today (27.01.24), Spotify will not play more the 3 seconds of any song. This happens on all of my platforms (Windows App, Web App, Android App, Google Home). I have tried reinstalling the Windows App, deleting caches, and logging out of all Apps seve...

  • Casual Listener
  • Today (27.01.24), Spotify will not play more the 3 seconds of any song. This happens on all of my platforms (Windows App, Web App, Android App, Google Home). I have tried reinstalling the Windows App...
  • OscarDC
  • Moderator
  • 111 Views
  • 2 replies
  • 1 likes
  • 111 Views
  • 2 replies
  • 1 likes

Kids fire tablet login

I want my 9 yr old to be able to use Spotify on their fire tablets, but I can't invite them to join on that device. The app won't let him create an account because he's too young. Any help would be great.

  • Visitor
  • I want my 9 yr old to be able to use Spotify on their fire tablets, but I can't invite them to join on that device. The app won't let him create an account because he's too young. Any help would b...
  • kaworu_bloodpaw
  • Roadie
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Mi cuenta tiene desde el 2022 y en estos 3 años solo he estado en 2 planes familiares ya habiando pasado 12 meses y por lo cual ahora que quiero unirme no me deja y quisiera que arreglen eso ya que estaria perdiendo toda la musica que me gusta y mis ...

  • Visitor
  • Mi cuenta tiene desde el 2022 y en estos 3 años solo he estado en 2 planes familiares ya habiando pasado 12 meses y por lo cual ahora que quiero unirme no me deja y quisiera que arreglen eso ya que e...
  • AlejaR
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Family Members can't join - Same country, same address, same issue over and over

I have been trying to add my mom, who lives with me, for a year now and keep running into the same problem. I have the account, I've tried to add her to a Duo, when that didn't work I upgraded to Family and edited my address at the same time we set h...

  • Regular
  • I have been trying to add my mom, who lives with me, for a year now and keep running into the same problem. I have the account, I've tried to add her to a Duo, when that didn't work I upgraded to Family...
  • Maxim
  • Spotify Star
  • 625 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 625 Views
  • 7 replies
  • 0 likes

i can't change my plan

My current plan is Premium duo and i want to change to family plan, but every time an error occurs and asks me to try again later

  • Visitor
  • My current plan is Premium duo and i want to change to family plan, but every time an error occurs and asks me to try again later
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m trying to get the random button on my wife’s Spotify to appear

Trying to get the random button beside the play button on my wife’s phone and even trying to delete app and turning phone off did not fix the problem. Please help

  • Visitor
  • Trying to get the random button beside the play button on my wife’s phone and even trying to delete app and turning phone off did not fix the problem. Please help
  • Yordan
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Criei o plano família, adicionei meu pai, porém na hora de adicionar minha mãe ela coloca o enderce”

Criei o plano família e não houve problemas para adicionar meu pai, porém ao tentar adicionar minha mãe não é possível concluir a ação. Ela recebe o convite, entra e coloca o endereço, porém ao confirmar aparece uma mensagem de que “Houve um erro” e ...

  • Casual Listener
  • Criei o plano família e não houve problemas para adicionar meu pai, porém ao tentar adicionar minha mãe não é possível concluir a ação. Ela recebe o convite, entra e coloca o endereço, porém ao confi...
  • Yordan
  • Moderator
  • 157 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan Duo

Al aceptar la invitación en el dispositivo del otro miembro, sale que ya se unió, pero el spotify sigue teniendo anuncios, sigue como si tuviera el plan gratis.

  • Visitor
  • Al aceptar la invitación en el dispositivo del otro miembro, sale que ya se unió, pero el spotify sigue teniendo anuncios, sigue como si tuviera el plan gratis.
  • AlejaR
  • Moderator
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

Can't upgrade my own iphone to family premium even though family all access it.

PlanFamily PremiumCountryUSADeviceiphoneOperating Systemios 10 My Question or IssueI pay for family premium and have for many months. Everyone else on my plan has access but I can only access the free account even though it says I am the manager of t...

  • Visitor
  • Plan Family Premium Country USA Device iphone Operating System ios 10   My Question or Issue I pay for family premium and have for many months.  Everyone else on my plan has a...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium family

We have a premium family account but I fail to enter the group. I have recieved several invitations but when I try to follow the link a pink page appears on the screen that says "this page cannot be found" or something like that. What should I do? Ma...

  • Newbie
  • We have a premium family account but I fail to enter the group. I have recieved several invitations but when I try to follow the link a pink page appears on the screen that says  "this page c...
  • Ivelina
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 143 Views
  • 1 replies
  • 0 likes

Family 12 month restriction

PlanFamily PremiumCountry DeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI left a family plan in December, the only family plan I've ever been in, and now have arranged to join a new one at the new house I've mov...

  • Newbie
  • Plan Family Premium Country   Device All Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I left a family plan in December, the only family p...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 218 Views
  • 1 replies
  • 0 likes

How do I transfer playlists from one account to another that are both in the same Premium Family sub

PlanPremiumCountryUKDeviceMultiple iPhones + MacOS desktop clientOperating SystemMultiple iOS versions and multiple MacOS versions My Question or IssueThe three of us in my family have shared the same Spotify Premium account for a long time, meaning ...

  • Newbie
  • Plan Premium Country UK Device Multiple iPhones + MacOS desktop client Operating System Multiple iOS versions and multiple MacOS versions   My Question or Issue The three of us in my family...
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 396 Views
  • 1 replies
  • 0 likes

Family premium wont let me re-ad my family

Premium family CountryUkDeviceSamsung A5 Samsung s22 and others Operating android My Question or IssueHello can someone please help.I have had a family premium account for the last three years but due to a bank issue (not funds) my direct debit faile...

  • Newbie
  • Premium family  Country Uk Device Samsung A5 Samsung s22 and others  Operating android   My Question or Issue Hello can someone please help. I have had a family premium a...
  • Maxim
  • Spotify Star
  • 184 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Family members cannot play all songs

We are having the same problem. Members on the extended family plan can't acgtually play songs. For exampe you search for 'Padam Padam' and when you click on it, it justtakes you to a play list? Anyone able to help?

  • Visitor
  • We are having the same problem.  Members on the extended family plan can't acgtually play songs.  For exampe you search for 'Padam Padam' and when you click on it, it justtakes you to a p...
  • Elena
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify famille avec seulement 2 invitations...

PlanFamilyCountrySwitzerland Bonjour, je viens de switcher d'un abonnement duo à famille. Le changement a bien été pris en compte et c'est bien marqué que j'ai un abonnement famille. Or, quand j'essaie d'inviter d'autres membres de ma famille, l'écra...

  • Visitor
  •   Plan Family Country Switzerland   Bonjour, je viens de switcher d'un abonnement duo à famille. Le changement a bien été pris en compte et c'est bien marqué que j'ai un abonnement f...
  • Yordan
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 100 Views
  • 1 replies
  • 0 likes

How can I keep my music after being kicked out of premium family plan?

My Question or IssueI am getting kicked out of the family plan my friend invited me to join years ago.I do not want to loose my music as of course over the years I collected quite a lot. Is there a way to ensure that I keep all my saved music and pla...

  • Newbie
  •   My Question or Issue I am getting kicked out of the family plan my friend invited me to join years ago. I do not want to loose my music as of course over the years I collected quite a lot....
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes