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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78679 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57964 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195319 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28936 Views
44 replies
4 likes
Hey, so I have set up a family account. is my username. I invited my mother . She accepted and in my account it says that she has accepted and is now upgraded. But when she logges in... it’s still on ”free”. I’ve tried reinstalling the app for her, ...
Hey, so I have set up a family account. <removed username/mod> is my username. I invited my mother <removed email/mod>. She accepted and in my account it says that she has accepted a...
229 Views
0 replies
0 likes
Hello!!Yesterday my mother created a family premium account and just invited me to join it. When I click on the link in my mail, I have to register myself with my name and adress (which is the same as my mother). However, I get a message telling me “...
Hello!! Yesterday my mother created a family premium account and just invited me to join it. When I click on the link in my mail, I have to register myself with my name and adress (which is the s...
Roadie
240 Views
1 replies
0 likes
We have availed the 9 pesos for 3 months promo using the credit card (2 accounts). Then the credit card company called us saying that the spotify charged us 129, they told us spotify reversed the charge from 9 pesos to 129 pesos. Is that normal? What...
We have availed the 9 pesos for 3 months promo using the credit card (2 accounts). Then the credit card company called us saying that the spotify charged us 129, they told us spotify reversed the cha...
Roadie
233 Views
1 replies
0 likes
Hello, my account username is ashtonreitz. I accidently created a different account called ashronreitz and repurchased our family plan that we are currently on. I canceled the purchase, but now I am confused because it says I am not the owner of the ...
Hello, my account username is ashtonreitz. I accidently created a different account called ashronreitz and repurchased our family plan that we are currently on. I canceled the purchase, b...
437 Views
0 replies
0 likes
Se puede usar premium for family sin compartir el mismo domicilio??
Se puede usar premium for family sin compartir el mismo domicilio??
Spotify Star
854 Views
1 replies
0 likes
Help.Our Premium service with Rogers expired. We have 3 lines. When it expired, we continued to have Spotfiy for free, but with the ads. We wanted to continue with Premium service. We were told by Rogers that this can be done. On the site, when regis...
...ervice. We were told by Rogers that this can be done. On the site, when registering for the premium service for $9.99 / line, the option was to use the 'family' plan from Spotify,and h...
Roadie
356 Views
1 replies
0 likes
Hi I'm having trouble with a $10 gift card? I redeemed it but it is giving me one month of premium instead of the 3 months for $0.99.
Hi I'm having trouble with a $10 gift card? I redeemed it but it is giving me one month of premium instead of the 3 months for $0.99.
Spotify Star
256 Views
1 replies
0 likes
My family has been on my family account for almost a month and they’re still not getting Premium, they’re still on free accounts
My family has been on my family account for almost a month and they’re still not getting Premium, they’re still on free accounts
Roadie
213 Views
1 replies
0 likes
My wife and I had free premium plans with our cell phone contracts...when contract ended so did free premium plans. I have an account and she has an account now (free). If I upgrade to family plan today how can I get her existing account/ID under my ...
My wife and I had free premium plans with our cell phone contracts...when contract ended so did free premium plans. I have an account and she has an account now (free). If I upgrade to family...
Roadie
272 Views
1 replies
0 likes
I am sending an invitation to my husband in the family account and my brother's information appears as if the family account was his and presents an error. His account today is individual. Why did not you pull my bill ??
I am sending an invitation to my husband in the family account and my brother's information appears as if the family account was his and presents an error. His account today is individual. Why did n...
Roadie
191 Views
1 replies
0 likes
HELP ME FIGURE OUT PLEASE. I cancelled my premium account but then got it again.. I'm not sure if my premium account was charged twice.. How can I check?
HELP ME FIGURE OUT PLEASE. I cancelled my premium account but then got it again.. I'm not sure if my premium account was charged twice.. How can I check?
Gig Goer
354 Views
1 replies
0 likes
i just subscribed to spotify family and i thought i was sending the setup to the invitee so i accidently set up the family name in someone elses name. is there a way to change the family name on my account? everytime i invite someone it says inviting...
i just subscribed to spotify family and i thought i was sending the setup to the invitee so i accidently set up the family name in someone elses name. is there a way to change the family name on my a...
Spotify Star
968 Views
3 replies
0 likes
i have premium family and invited my wife to join. she received an email with an invitation code. she opened the link in different browsers, but there is no box or text asking for the code so she can not join. can you please help?
i have premium family and invited my wife to join. she received an email with an invitation code. she opened the link in different browsers, but there is no box or text asking for the code so s...
429 Views
0 replies
0 likes
Al momento de querer enviar la invitacion a mis familiares y colocar nombre, apellido y correo me marca un error y no se envia la invitacion, ¿de que manera puedo solucionarlo?
Al momento de querer enviar la invitacion a mis familiares y colocar nombre, apellido y correo me marca un error y no se envia la invitacion, ¿de que manera puedo solucionarlo?
Not applicable
371 Views
2 replies
0 likes
I just want some help. I paid for a premium service the family plan ... my Husband logged into it and it is showing him on there but can't make any changes, I log in and it doesnt' show I have a premium account at all! I can't make any changes, I can...
I just want some help. I paid for a premium service the family plan ... my Husband logged into it and it is showing him on there but can't make any changes, I log in and it doesnt' show I h...
411 Views
0 replies
0 likes
Hello, when I look at the menu on the left after accessing accounts, there is nothing that says 'family premium'. I need to invite my daughter but how can I do it when the option is not there?
Hello, when I look at the menu on the left after accessing accounts, there is nothing that says 'family premium'. I need to invite my daughter but how can I do it when the option is not there?
Community Legend
447 Views
1 replies
0 likes
I just upgraded to a Family plan (successfully) and I'm not trying to invite family members. The form fails when I enter their email and says to enter in the format requested. I've tried multiple email domains (gmail, msn, vanity) and none work. I've...
I just upgraded to a Family plan (successfully) and I'm not trying to invite family members. The form fails when I enter their email and says to enter in the format requested. I've t...
Regular
581 Views
3 replies
0 likes
What's going on with these family accounts! Are you forcing us to buy another premium??? When I try to relink bocian74-2 to bocian74 it doesn't let me do it! I see that you are having some technical problems with family accounts but how long it can l...
What's going on with these family accounts! Are you forcing us to buy another premium??? When I try to relink bocian74-2 to bocian74 it doesn't let me do it! I see that you are having some t...
Community Legend
398 Views
1 replies
0 likes
Help! My premium for family account turned into free account so do all my family members. I already paid the bills but its not working properly
Help! My premium for family account turned into free account so do all my family members. I already paid the bills but its not working properly
Spotify Star
1134 Views
6 replies
0 likes
The family page is black, no information. I have a premium account. I set up family members 6 months ago. I cannot see any information.
The family page is black, no information. I have a premium account. I set up family members 6 months ago. I cannot see any information.
Spotify Star
406 Views
1 replies
0 likes
