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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119914 Views
  • 32 replies
  • 8 likes
  • 119914 Views
  • 32 replies
  • 8 likes

Superuser Contribution How do i enable spotify's canvas feature?

I just had my spotify premium duo and heard of this feature but i cant seem to find it in my spotify app, my friends can do it tho? I rly wanted this feature pls help me, thanks :')

  • Visitor
  • I just had my spotify premium duo and heard of this feature but i cant seem to find it in my spotify app, my friends can do it tho? I rly wanted this feature pls help me, thanks :')
  • Skillethead
  • Regular
  • 1090 Views
  • 2 replies
  • 0 likes
  • 1090 Views
  • 2 replies
  • 0 likes

App skips tracks

Most tracks cant be played. The player indicates the tracks to be playable (they are white, not gray). Problem started today, mars14:th.

  • Visitor
  • Most tracks cant be played. The player indicates the tracks to be playable (they are white, not gray). Problem started today, mars14:th.
  • Billy-J
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

i have a family plan but when one of the users is on it means i can't use

There are 3 users in my family plan. When one of them is using spotify on her phone it means i can't use on mine. Why is this?

  • Visitor
  • There are 3 users in my family plan. When one of them is using spotify on her phone it means i can't use on mine. Why is this?
  • Bittencourt
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member unable to log into accpunt

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 乃卂乃ㄚ乇匚卄ㄖ0_Official
  • Roadie
  • 176 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution no puedo actualizar medios de pago en mi plan familiar

PlanPremiumPaísPeru Dispositivo(IPHONE X, IPHONE 12 PROSistema operativo(Windows 10) Mi pregunta o problemaSE VENCIÓ MI PAGO POR EL PLAN FAMILIAR, INTENTO INGRESAR UNA NUEVA TARJETA Y EL PAGO ME RECHAZA

  • Newbie
  •   Plan Premium País Peru   Dispositivo (IPHONE X, IPHONE 12 PRO Sistema operativo (Windows 10)   Mi pregunta o problema SE VENCIÓ MI PAGO POR EL PLAN FAMILIAR, INTENTO INGR...
  • Elisa18
  • Newbie
  • 207 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 3 replies
  • 0 likes

Change manager of the family abo

My friend wants to quit the family abo. I don’t want to loose my music and want to become the manager of the family abo. Is that possible?

  • Visitor
  • My friend wants to quit the family abo. I don’t want to loose my music and want to become the manager of the family abo. Is that possible?  
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 144 Views
  • 1 replies
  • 1 likes

Cambio de administrador

Lo PlanPremiumCountryMexicoDeviceiPhone 13Operating System(iOS 10 My Question or IssueComo cambio al administrador de la cuenta familiar? Soy yo y ahora será mi marido

  • Visitor
  • Lo Plan Premium Country Mexico Device iPhone 13 Operating System (iOS 10   My Question or Issue Como cambio al administrador de la cuenta familiar? Soy yo y ahora será mi marido
  • AdamDam
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 104 Views
  • 1 replies
  • 0 likes

One account playing at two places.

I have a family plan, and we use 3/6 accounts.My Tesla is using my account, so when my wife is driving, I am not able to listen to music on my computer. The same problem appear when I play on Marantz Hi-Fi in the livingroom, and the kids wants to con...

  • Visitor
  • I have a family plan, and we use 3/6 accounts. My Tesla is using my account, so when my wife is driving, I am not able to listen to music on my computer. The same problem appear when I play on M...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Trouble switxhing from Due to Family

Hi all, I had a Due subscription (where the subscription was under my namw) and now am switching to Family where the subscription is under my parents. I have canceled my Premium, and tried to join Family via an invitation link. But it always fails af...

  • Newbie
  • Hi all,  I had a Due subscription (where the subscription was under my namw) and now am switching to Family where the subscription is under my parents. I have canceled my Premium, and t...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 146 Views
  • 1 replies
  • 0 likes

opening different accounts for different spotify family plans under the same card.

i would like to find out if i open spotify accounts, and i set up spotify family for all of them (but all not under the same spotify family plan), but i pay for all with the same card, is that possible? and will i still get free 1 month for all of th...

  • Visitor
  • i would like to find out if i open spotify accounts, and i set up spotify family for all of them (but all not under the same spotify family plan), but i pay for all with the same card, is that p...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my Premium Family organizer unliking my songs?

I like a song on my playlist, say Lavender Haze by Taylor swift. Album: Midnights. Later, I check back on the playlist. That same song has no more heart widget. My dad, who pays for the plan, says when he finds songs he doesn’t like in his Spotify he...

  • Casual Listener
  • I like a song on my playlist, say Lavender Haze by Taylor swift. Album: Midnights. Later, I check back on the playlist. That same song has no more heart widget. My dad, who pays for the plan, says wh...
  • MihailY
  • Moderator
  • 172 Views
  • 3 replies
  • 1 likes
  • 172 Views
  • 3 replies
  • 1 likes

Superuser Contribution tengo un cobro que se me ah cobrado aparte del plan es Spotify Stockho

Buenas eh tenido un problema estoy pagando un plan familiar Pero me ah cobrado un spotify Stockho y nose porque me ah echo ese cobro

  • Visitor
  • Buenas eh tenido un problema estoy pagando un plan familiar Pero me ah cobrado un spotify Stockho y nose porque me ah echo ese cobro
  • Vasil
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

minha irmã não consegue logar no spotify

Minha irmã não consegue logar no spotify familia. O e-mail já foi verificado e o endereço também

  • Visitor
  • Minha irmã não consegue logar no spotify familia. O e-mail já foi verificado e o endereço também
  • Bittencourt
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium wurde abgebucht aber gleichzeitig gelöscht.

Mein Premium Abo Preis wurde wie jeden Monat abgebucht. Aber Auf einmal ist mein Abo Status " Spotify Free" ? das verstehe ich einfach gar nicht. Ich habe ja für März schon bezahlt

  • Visitor
  • Mein Premium Abo Preis wurde wie jeden Monat abgebucht. Aber Auf einmal ist mein Abo Status " Spotify Free" ? das verstehe ich einfach gar nicht. Ich habe ja für März schon bezahlt
  • MihailY
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

problem with the familiar plan

I am trying to add my wife to my family plan, but all the time it appears that it is necessary to live in the same place. We put the correct address since we live in the same place but nothing happens it keeps the same error.please your help

  • Visitor
  • I am trying to add my wife to my family plan, but all the time it appears that it is necessary to live in the same place. We put the correct address since we live in the same place but nothing h...
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Spotify Premium family plan invitiation issues.

PlanFreeCountryPanama Currently my account is under a free plan, previously I was on a family plan which was under my brothers account, after the plan ended today, my mother started a new premium family plan with her account, and sent us both invitat...

  • Newbie
  •   Plan Free Country Panama   Currently my account is under a free plan, previously I was on a family plan which was under my brothers account, after the plan ended today, my mother s...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution สมาชิกในครอบครัวไม่สามารถตอบรับคำเชิญได้

แอพแจ้งสมาชิกที่ผมเชิญว่าที่อยู่ไม่ตรง ซึ่งที่อยู่นั้นผมคัดลอกและส่งให้สมาชิกนำไปกรอก ทุกตัวสะกดและตัวอักษรถูกต้องตรงกันแน่นอน

  • Visitor
  • แอพแจ้งสมาชิกที่ผมเชิญว่าที่อยู่ไม่ตรง ซึ่งที่อยู่นั้นผมคัดลอกและส่งให้สมาชิกนำไปกรอก ทุกตัวสะกดและตัวอักษรถูกต้องตรงกันแน่นอน
  • Lyubka
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Unable to access family page with Duo premium subscription.

Bought a Duo Premium Subscription with an existing Individual Premium subscription, but I cannot access the family page now it just keeps on loading with 3 dots but nothing actually happens, I've tried everything like resetting browser cache and open...

  • Visitor
  • Bought a Duo Premium Subscription with an existing Individual Premium subscription, but I cannot access the family page now it just keeps on loading with 3 dots but nothing actually happens, I've t...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

My kids who live with me can't sign up to the family account

I missed payment and had to update it later on. But now my kids who were in the family account can no longer join it again. We were originally living in the Philippines but recently moved to Canada. However, I saw in one FAQ that there really is no n...

  • Newbie
  • I missed payment and had to update it later on. But now my kids who were in the family account can no longer join it again. We were originally living in the Philippines but recently moved to Canada....
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes