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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134590 Views
  • 32 replies
  • 8 likes
  • 134590 Views
  • 32 replies
  • 8 likes

Family subscription

as a invited family member can i switch individualy to a free subscription?

  • Visitor
  • as a invited family member can i switch individualy to a free subscription?
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong address message

Good evening,I just created an account with my sister. Both my nephew and niece had no trouble accessing it, but I keep getting a message saying "your addresses didn't match". They did match, because I was the one setting it up. Am I missing any step...

  • Visitor
  • Good evening, I just created an account with my sister. Both my nephew and niece had no trouble accessing it, but I keep getting a message saying "your addresses didn't match". They did match, becau...
  • Maxim
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 313 Views
  • 3 replies
  • 0 likes

Registering account for 13 year old kid is not possible

PlanPremium FamilyCountryPoland My Question or IssueI’m having the issue with creating account for my Daughter who is 13 years old. I’m located in Poland and according to https://www.spotify.com/pl/legal/end-user-agreement/#s1 13 years old can use Sp...

  • Casual Listener
  •   Plan Premium Family Country Poland   My Question or Issue I’m having the issue with creating account for my Daughter who is 13 years old. I’m located in Poland and according to&n...
  • Dutch73
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 358 Views
  • 2 replies
  • 0 likes

Superuser Contribution New User - Family Premium questions

I have just signed up as a new user (previously used another platform).I am going to sign up to family premium so that I can share with my wife and son.My son already has a spotify premium account that he pays for - the idea is to split the cost 3 wa...

  • Newbie
  • I have just signed up as a new user (previously used another platform). I am going to sign up to family premium so that I can share with my wife and son. My son already has a spotify premium a...
  • Dian
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 155 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Paid for Spotify Family - "Try Later" error message when a family member tries to join

PlanPremiumCountry - India Device - Mac, iPhone, iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen my family members click on the link to join family, after enterin...

  • Music Fan
  • ...bsp; My Question or Issue When my family members click on the link to join family, after entering the address (no address errors0, we just get a message saying "Try Later". This is going on for many h...
  • Jaime27
  • Visitor
  • 9267 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 9267 Views
  • 10 replies
  • 0 likes

Superuser Contribution Can‘t add family member because of adress

PlanPremium FamilyCountryGermany DeviceiPhone SEOperating SystemiOS 16.5.1 My Question or IssueI can not add my son to our Family Plan.Spotify say we are not in the same country currently, though we are. We are actually sitting next to each other. Wh...

  • Casual Listener
  •     Plan Premium Family Country Germany  Device iPhone SE Operating System iOS 16.5.1   My Question or Issue I can not add my son to our Family Plan. Spotify say we a...
  • Maxim
  • Spotify Star
  • 477 Views
  • 12 replies
  • 0 likes
  • Premium for Family
  • 477 Views
  • 12 replies
  • 0 likes

Premium Individual to premium Family

PlanPremium Individual to FamilyCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAll of then My Question or IssueI hava premium individual plan paid until 01/2024. I would like to change it to family, if i do that...

  • Visitor
  • Plan Premium Individual to Family Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System All of then   My Question or Issue I hava premium i...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! I can't upgrade from Premium Individual to Premium Duo.

I would like to upgrade my Premium Individual account to a Premium Duo account. However, in My Spotify account I can only change to Premium Student or to Spotify Free. Why do I have this problem and how to upgrade to Duo anyway?

  • Casual Listener
  • I would like to upgrade my Premium Individual account to a Premium Duo account. However, in My Spotify account I can only change to Premium Student or to Spotify Free. Why do I have this problem and ...
  • Maxim
  • Spotify Star
  • 1100 Views
  • 7 replies
  • 1 likes
  • 1100 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can't link family members to Family Premium "There was a problem" error message

PlanPremiumCountryUK DeviceLenovo laptop 2018Operating SystemWindows 10 My Question or Issue I've sent an invite to a family member and after they follow the link, accept the invite, log on to Spotify and enter their address (which is the exact same ...

  • Newbie
  • Plan Premium Country UK   Device Lenovo laptop 2018 Operating System Windows 10  My Question or Issue   I've sent an invite to a family member and after they follow the l...
  • Susan_GP
  • Moderator
  • 7238 Views
  • 24 replies
  • 4 likes
  • Premium for Family
  • 7238 Views
  • 24 replies
  • 4 likes

Error: You don’t meet Spotify’s age requirements. For 13 year old

13 year old son trying to sign up for family plan after deleteing kids account cannoy sign up but get's the error "You don’t meet Spotify’s age requirements."

  • Visitor
  • 13 year old son trying to sign up for family plan after deleteing kids account cannoy sign up but get's the error "You don’t meet Spotify’s age requirements."
  • pita_atip
  • Casual Listener
  • 1709 Views
  • 4 replies
  • 1 likes
  • 1709 Views
  • 4 replies
  • 1 likes

Set up account for Home

PlanFree/PremiumCountry -- UK DeviceSonos speaker with Alexa at home.Operating System My Question or IssueHello, looking for way to set up an account under Premium to use solely on our Sonos speaker at home. Currently have two accounts set up -- myse...

  • Casual Listener
  • Plan Free/Premium Country -- UK   Device Sonos speaker with Alexa at home. Operating System   My Question or Issue Hello, looking for way to set up an account under Premium to use ...
  • Maxim
  • Spotify Star
  • 270 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to add Kids between 13 and less than 18 years of age to premium family?

I can't add my kids (14 and 16 years old) to my premium for family accout.The kids app just allows th selection 0-6 years or 7 -12 years. --> Here is no choice for older kids possible.The standard registration for a new account does not allow to fina...

  • Visitor
  • I can't add my kids (14 and 16 years old) to my premium for family accout. The kids app just allows th selection 0-6 years or 7 -12 years. --> Here is no choice for older kids possible. The s...
  • Lawrence10
  • Newbie
  • 9693 Views
  • 7 replies
  • 0 likes
  • 9693 Views
  • 7 replies
  • 0 likes

Solved!! Why has the Make Public feature disappeared from the Playlist ... features on my Spotify App?

PlanPremium FamilyCountryUKDeviceMicrosoft Surface 2020Operating SystemWindows 10 My Question or Issue

  • Visitor
  • Plan Premium Family Country UK Device Microsoft Surface 2020 Operating System Windows 10   My Question or Issue  
  • nimareq
  • Roadie
  • 9303 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 9303 Views
  • 2 replies
  • 0 likes

Spotify Kids App log in on two separate devices, Both Parents.

PlanPremium / FamilyCountryMexico DeviceiPhone 11 ProOperating SystemiOS 10 Just upgraded to the Premium Family Account.One Parent has the main account, the other is an invited guest.We want both try to log into the Spotify Kids app so each one can i...

  • Visitor
  • Plan Premium / Family Country Mexico   Device iPhone 11 Pro Operating System iOS 10   Just upgraded to the Premium Family Account. One Parent has the main account, the other is a...
  • Maxim
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 486 Views
  • 1 replies
  • 0 likes

Change Plan Manager

PlanPremium FamilyCountryUSADeviceiPhone 13Operating SystemiOS latest My Question or IssueAm I able to change the plan manager on my family account? My son is currently the plan manager, but I would like to switch it to me.

  • Newbie
  • Plan Premium Family Country USA Device iPhone 13 Operating System iOS latest   My Question or Issue Am I able to change the plan manager on my family account? My son is currently the p...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join Family plan after Mobile provider promo

HelloGot premium as a promo by MTS (Russian mobile provider) but want to switch to a Family plan after 6 months. Keep getting an error while switching, MTS refer me to Spotify telling me that everything already off on their side.

  • Newbie
  • Hello Got premium as a promo by MTS (Russian mobile provider) but want to switch to a Family plan after 6 months.    Keep getting an error while switching, MTS refer me to Spotify t...
  • TomFrog
  • Regular
  • 2702 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 2702 Views
  • 5 replies
  • 0 likes

I have premium but i can't use shuffle

I have premium and on computer this is not the problem but on mobile whenever i try to shuffle a playlist it always says this is an premium feature.

  • Visitor
  • I have premium and on computer this is not the problem but on mobile whenever i try to shuffle a playlist it always says this is an premium feature.
  • sarahsassyy
  • Visitor
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Family Plan still getting ads during podcast

PlanPremiumCountryUSADeviceSamsung Galaxy S23 and a Windows 10 Dell LaptopOperating SystemAndroid and Windows 10 My Question or IssueWe pay for the premium family membership and we still hear commercials during the podcast 'Case 63'. I'm not talking ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S23 and a Windows 10 Dell Laptop Operating System Android and Windows 10   My Question or Issue We pay for the premium family m...
  • Maxim
  • Spotify Star
  • 617 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 617 Views
  • 3 replies
  • 0 likes