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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106571 Views
  • 32 replies
  • 6 likes
  • 106571 Views
  • 32 replies
  • 6 likes

Superuser Contribution Sorry, you are not eligible for that plan -Family Plan

Hi Guys, I was part of a family plan, but recently they removed me, and right now I have a free subscription and I am thinking of Family Plan, but when I click this subscription, I receive the following error,Sorry, you are not eligible for that plan...

  • Newbie
  • Hi Guys,   I was part of a family plan, but recently they removed me, and right now I have a free subscription and I am thinking of Family Plan, but when I click this subscription, I receive t...
  • Alex
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can’t kids have their own account, like Netflix?

I’ve just upgraded to a Spotify for Family account and I’m so disappointed to find out I can’t set up a profile for my two-year old son. Now, even though he’s of a digital age, I think he’s a little too young for an email address, seeing as he has on...

  • Casual Listener
  • I’ve just upgraded to a Spotify for Family account and I’m so disappointed to find out I can’t set up a profile for my two-year old son. Now, even though he’s of a digital age, I think he’s a l...
  • AlejaR
  • Moderator
  • 735 Views
  • 3 replies
  • 3 likes
  • family
  • 735 Views
  • 3 replies
  • 3 likes

Superuser Contribution Spotify Family

If a member leaves the family group, he will not be able to join another family, but he will be able to rejoin the family he belonged to?

  • Casual Listener
  • If a member leaves the family group, he will not be able to join another family, but he will be able to rejoin the family he belonged to?
  • Vasil
  • Moderator
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Kids - won't let me log in despite me having a premium account

I have a Spotify premium family account. My partner is set up and now I am trying to set up account for my daughter who is 4 so my account isn't ruined by frozen songs. I have downloaded the Spotify Kids app on the ipad, when i log in, its says that ...

  • Newbie
  • I have a Spotify premium family account. My partner is set up and now I am trying to set up account for my daughter who is 4 so my account isn't ruined by frozen songs. I have downloaded the S...
  • MihailY
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 292 Views
  • 1 replies
  • 0 likes

A family member can’t login

I have the premium family account and one of the members can’t login or even reset the password.

  • Visitor
  • I have the premium family account and one of the members can’t login or even reset the password. 
  • Bittencourt
  • Spotify Star
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

Superuser Contribution Am tring to connect my account with family members

Hello, Am trying to connect my account with my family members, and after I entered the addres i got ” there was a problem, please try again later “ , i tried more then twice times but no luck, I NEED TO FIX THIS.

  • Newbie
  • Hello, Am trying to connect my account with my family members, and after I entered the addres i got ” there was a problem, please try again later “ , i tried more then twice times but no luck, I N...
  • Bittencourt
  • Spotify Star
  • 769 Views
  • 19 replies
  • 0 likes
  • 769 Views
  • 19 replies
  • 0 likes

Will family see my spotify wrapped?

I am on a family plan. However I don't participate in the family mix and so on. I'd rather not see my family's music preferences, and they not see mine. Will they have automatic access to my Spotify wrapped? Is there a family version of Spotify wrapp...

  • Newbie
  • I am on a family plan. However I don't participate in the family mix and so on. I'd rather not see my family's music preferences, and they not see mine.   Will they have automatic access to m...
  • Billy-J
  • Spotify Star
  • 638 Views
  • 1 replies
  • 0 likes
  • 638 Views
  • 1 replies
  • 0 likes

Migrating Member from Premium Family

Premium Family account on iOS Ex is on account, and I would like to take him off of it. However, I know it would suck to have to re-create an account, find all the songs, etc. When you remove a member from a Premium Family plan, does that account tur...

  • Newbie
  • Premium Family account on iOS    Ex is on account, and I would like to take him off of it. However, I know it would suck to have to re-create an account, find all the songs, etc.&n...
  • TreyAnastasio
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 133 Views
  • 1 replies
  • 0 likes

Pago de mensualidad en pesos y no dólares

Buen día, quisiera saber si es posible que el cobro de mi mensualidad del plan familiar se realice en pesos y no en dólares?

  • Visitor
  • Buen día, quisiera saber si es posible que el cobro de mi mensualidad del plan familiar se realice en pesos y no en dólares?
  • Bittencourt
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution error message 'oops! Something went wrong, please try again

I keep getting the above message everytime I try to accept my invitation to family sharing. But I can sign in on the app. I have cleared the cache, I have signed out and back in. Even reset my password and i keep getting the same error message.Please...

  • Visitor
  • I keep getting the above message everytime I try to accept my invitation to family sharing. But I can sign in on the app. I have cleared the cache, I have signed out and back in. Even reset my p...
  • OscarDC
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a problem adding my wife to my family plan

We just moved to south africa and I updated the address but when I want to add her, the application response is that we do not live in the same house

  • Visitor
  • We just moved to south africa and I updated the address but when I want to add her, the application response is that we do not live in the same house
  • Alex
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why I got charged outside the premium plan price as it's still 1 month free

I paid for a family plan for IDR 79.000 but after I added my CC details, I got charged for IDR 24.990 but dunno what's that for. I thought there will be n charge after 1 month.

  • Visitor
  • I paid for a family plan for IDR 79.000 but after I added my CC details, I got charged for IDR 24.990 but dunno what's that for. I thought there will be n charge after 1 month.
  • Alex
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment for premium keeps on failing?

It does not provide me with different payment methods to choose from, only displays the page where I need to fill in my card details, as soon as I say buy now, the payment fails. Been waiting a day as well to see if it's not the connection or somethi...

  • Visitor
  • It does not provide me with different payment methods to choose from, only displays the page where I need to fill in my card details, as soon as I say buy now, the payment fails. Been waiting a day ...
  • Alex
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics not showing up

PlanPremium/FamilyCountryUkraineDevice(iPhone 11, Samsung Galaxy S21)Operating System(iOS, Android) My Question or IssueLooks like lyrics not showing up on accounts that are family owners. Everything works fine on any other account in same family. I ...

  • Regular
  • Plan Premium/Family Country Ukraine Device (iPhone 11, Samsung Galaxy S21) Operating System (iOS, Android)   My Question or Issue Looks like lyrics not showing up on accounts that a...
  • ddsfcb
  • Casual Listener
  • 44188 Views
  • 57 replies
  • 34 likes
  • Premium for Family
  • 44188 Views
  • 57 replies
  • 34 likes

Superuser Contribution Un familiar no puede unirse a Spotify premium mediante la invitación que en

Le envie una invitación a un familiar para unirse a Spotify premium y al abrir la app, solo aparece la cuenta gratis

  • Visitor
  • Le envie una invitación a un familiar para unirse a Spotify premium y al abrir la app, solo aparece la cuenta gratis
  • Jeremy
  • Spotify
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am still being charged for a previous plan after switching?

I used to have the duo plan that I was paying for but I switched to be a member of a family plan. I cancelled the duo plan but am still being charged for it 2 months later.

  • Visitor
  • I used to have the duo plan that I was paying for but I switched to be a member of a family plan. I cancelled the duo plan but am still being charged for it 2 months later.
  • Yordan
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Addresses don't match

PlanPremiumCountryU.S.A. I got kicked out of my family's premium plan and when I got reinvited, it keeps saying that my address doesn't match. We have checked multiple times and the address the main account has listed and the address that I entered a...

  • Newbie
  •   Plan Premium Country U.S.A.   I got kicked out of my family's premium plan and when I got reinvited, it keeps saying that my address doesn't match. We have checked multiple times a...
  • Jeremy
  • Spotify
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 140 Views
  • 1 replies
  • 0 likes