Announcements

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 82286 Views
  • 32 replies
  • 5 likes
  • 82286 Views
  • 32 replies
  • 5 likes

Converting by individual family member from another service

Hi - I have a premium Deezer family account and I just opened up a premium Spotify family one and I would like to know how each of our family members can move their music lists from Deezer family to Spotify without each getting the others' music. I t...

  • Visitor
  • Hi - I have a premium Deezer family account and I just opened up a premium Spotify family one and I would like to know how each of our family members can move their music lists from Deezer family t...
  • Billy-J
  • Spotify Star
  • 1188 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1188 Views
  • 1 replies
  • 1 likes

Unable to login on Firestick

Spotify not working (login does nothing - all methods) on Firestick. Unable to use Spotify since Sunday 18 Oct 2020. Appears to work on other platforms (e.g. Android). Problems raised two years ago are now getting additional comments reported in the ...

  • Newbie
  • ...aised two years ago are now getting additional comments reported in the past few days, but no response so far. Please address this!   Plan Family premium Country UK Device Firestick O...
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Issues with adding my daughter

I have Spotify Premium and I already added my wife and my son. Now I want to add my daughter. - I live in China. - My VPN is on Taiwan (Why? Because you need a VPN in China to access foreign websites and Taiwan is the fastest location)- My credit car...

  • Regular
  • I have Spotify Premium and I already added my wife and my son. Now I want to add my daughter.   - I live in China.  - My VPN is on Taiwan (Why? Because you need a VPN in China to ac...
  • Mihail
  • Spotify Legend
  • 937 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 937 Views
  • 10 replies
  • 0 likes

Can't turn explicit content back on

Family PlanUSADevice: Macbook AirOperating System: OSX 10.14.16 MojaveMy Question or Issue While on my computer and logged in to my plan manager account, I recently turning on the explicit content filter (turned on "remove explicit content) for my da...

  • Visitor
  • Family Plan USA Device: Macbook Air Operating System: OSX 10.14.16 Mojave My Question or Issue   While on my computer and logged in to my plan manager account, I recently turning on t...
  • 678 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 678 Views
  • 0 replies
  • 0 likes

Family with Google Mini

Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something goes wrong" and music cannot be played.Does anyhow know how...

  • Visitor
  • Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something g...
  • Billy-J
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 301 Views
  • 1 replies
  • 0 likes

Travelling for two months but have Spotify duo

PlanDuo PremiumCountryUK My Question or IssueI am paying for and living at the same address as the person I have the duo account with but am travelling abroad for two months. How do I prove my address and not get my plan cancelled/suspended?

  • Visitor
  • Plan Duo Premium Country UK   My Question or Issue I am paying for and living at the same address as the person I have the duo account with but am travelling abroad for two months. How do ...
  • Billy-J
  • Spotify Star
  • 1016 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1016 Views
  • 1 replies
  • 0 likes

Family Premium Address Can't Found

PlanPremium CountryPhilippines My Question or IssueI already have 3 family members on my family subscription and planning to add one more, when I'm searching for the address, I can't find it. I've tried several ways but still it won't find the correc...

  • Newbie
  • Plan Premium   Country Philippines   My Question or Issue I already have 3 family members on my family subscription and planning to add one more, when I'm searching for the a...
  • Maxim
  • Spotify Star
  • 453 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 453 Views
  • 1 replies
  • 1 likes

I created a new family profile to change the admin but now some members can't join

PlanFree/PremiumCountryPortugal Hello everyone, We were having some issues with my sister as the profile manager so we decided to create a new profile and have me as the manager since I was the one who was handling the billing anyway. The issue is: s...

  • Visitor
  • Plan Free/Premium Country Portugal   Hello everyone,   We were having some issues with my sister as the profile manager so we decided to create a new profile and have me as the manag...
  • Billy-J
  • Spotify Star
  • 703 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 703 Views
  • 2 replies
  • 0 likes

Superuser Contribution Address matching issue

I got accidentally kicked out of my family plan and when i tried to join back in, i entered the exact address that my brother has entered for the family plan, and it says that my address is from another country? Please help this is frustrating has be...

  • Visitor
  •   I got accidentally kicked out of my family plan and when i tried to join back in, i entered the exact address that my brother has entered for the family plan, and it says that my address is f...
  • Elena
  • Moderator
  • 578 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 578 Views
  • 3 replies
  • 1 likes

Superuser Contribution Switched families and now I can't join new family mix

PlanPremium for FamilyCountryUSADeviceGalaxy S8, ASUS desktop computerOperating SystemWindows 10, Android Pie My Question or IssueI changed from one family to another (from my immediate family's plan to a plan for my boyfriend and I). I was previousl...

  • Newbie
  • Plan Premium for Family Country USA Device Galaxy S8, ASUS desktop computer Operating System Windows 10, Android Pie   My Question or Issue I changed from one family to another (from m...
  • Mihail
  • Spotify Legend
  • 2310 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 2310 Views
  • 9 replies
  • 1 likes

Solved!! Same address problem. Cant add my brother.

PlanPremiumCountryPoland DeviceHuawei p30Operating System(iOS) My Question or IssueI Cant add my brother to the Family plan. With no problems i add my wife, but when i try to add my brother the website said that our address is wrong.

  • Casual Listener
  • Plan Premium Country Poland   Device Huawei p30 Operating System (iOS)    My Question or Issue I Cant add my brother to the Family plan. With no problems i add my wife, b...
  • Billy-J
  • Spotify Star
  • 1032 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1032 Views
  • 3 replies
  • 0 likes

can't find premium family info

I have Family Premium and, as the admin, i have been able to invite 3 family members. However, now, when I click on my profile to get another invite sent out, there is no way to access the family plan area. I can't see who is on the plan, can't send ...

  • Visitor
  • I have Family Premium and, as the admin, i have been able to invite 3 family members.  However, now, when I click on my profile to get another invite sent out, there is no way to access the family...
  • Billy-J
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

my Spotify family premium account

Plan: Family PremiumCountry: Thailand Device(Samsung Galaxy 9 Note 9)Operating System(Android ) My Question or IssueI am a family premium account. Unfortunately, this morning I was changed into a personal premium member. Also, my team member turned i...

  • Visitor
  • Plan: Family Premium Country: Thailand   Device (Samsung Galaxy 9 Note 9) Operating System (Android )   My Question or Issue I am a family premium account. Unfortunately, t...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to connect to Spotify premium -enter address on iPad says “Saving...” but never proceeds

Plan PremiumCountryUsaDeviceNew Most recent iPadOperating SystemNew most recent My Question or IssueTrying to connect Daughters iPad my my premium account. Have done this before recently so know it can work with this iPad. (Left Premium and now tryin...

  • Visitor
  • Plan  Premium Country Usa Device New Most recent iPad Operating System New most recent   My Question or Issue Trying to connect Daughters iPad my my premium account. Have done thi...
  • Elena
  • Moderator
  • 727 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 727 Views
  • 1 replies
  • 1 likes

Accessing my son's account on family plan

PlanPremiumCountryUSA DeviceIphone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a family plan. My son is on it and can access the plan on his phone. He did not autosave the password so he does not remember it. W...

  • Visitor
  • Plan Premium Country USA   Device Iphone6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We have a family plan.  My son is on it and c...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 290 Views
  • 1 replies
  • 0 likes

There is not 'invite new member' button in my family premium plan

PlanPremium My Question or IssueI am using my Premium account together with both my parents. I now want to add my sister as a member (4 people shouldn't be a problem, as I can supposedly add 6 members), but I cannot find a button to invite a new memb...

  • Visitor
  • ...upposedly add 6 members), but I cannot find a button to invite a new member. When I go to the family premium page of my Spotify, all I can see are the three members that are already using it, and the option t...
  • Maxim
  • Spotify Star
  • 940 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 940 Views
  • 1 replies
  • 0 likes

Starting Spotify Family

PlanPremium FamilyCountryUKDeviceVariousOperating SystemVarious My Question or IssueI want to get Spotify Family with my two brothers. They already have individual Spotify Premium accounts, whereas I have Spotify Free. If I get the Family plan and in...

  • Visitor
  • Plan Premium Family Country UK Device Various Operating System Various   My Question or Issue I want to get Spotify Family with my two brothers. They already have individual Spotify P...
  • Billy-J
  • Spotify Star
  • 1335 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address search not working

My Question or IssueI'm being prompted to add an address to continue using Premium Family. When taken to the address page, the search feature is not working. I get a message that it does not recognize my address just a few characters into typing. Eve...

  • Casual Listener
  •     My Question or Issue I'm being prompted to add an address to continue using Premium Family.  When taken to the address page, the search feature is not working.  I get a m...
  • Alex
  • Moderator
  • 6047 Views
  • 28 replies
  • 41 likes
  • Premium for Family
  • 6047 Views
  • 28 replies
  • 41 likes

Seeing family member's "Recently Played"

PlanPremium FamilyCountryUSADeviceiPhone 8 and WebOperating SystemiOS 14 and Windows 10 My Question or IssueWe have a family premium account, and each of us has confirmed being signed in individually. I am the plan manager and am still seeing my son'...

  • Visitor
  • Plan Premium Family Country USA Device iPhone 8 and Web Operating System iOS 14 and Windows 10   My Question or Issue We have a family premium account, and each of us has confirmed b...
  • Billy-J
  • Spotify Star
  • 455 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 455 Views
  • 1 replies
  • 0 likes

The account I added in Premium family is not Premium

Plan Premium familyFree/PremiumCountry UAE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI purchased premium family - but the accounts I have added to my premium ...

  • Visitor
  • Plan Premium family Free/Premium Country UAE   Device  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • OneByBoo
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 386 Views
  • 1 replies
  • 0 likes