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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167418 Views
  • 32 replies
  • 9 likes
  • 167418 Views
  • 32 replies
  • 9 likes

family plan

Me and my family had a family plan throughout this whole yesr so far and had to cancel it for a little bit but then we set it back up again and it's not letting me join. I even tried changing my email and I still can't join. It says that I can only j...

  • Newbie
  • Me and my family had a family plan throughout this whole yesr so far and had to cancel it for a little bit but then we set it back up again and it's not letting me join. I even tried changing my e...
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inviting family on my premium while traveling

PlanPremiumCountryUSADevice(iPhone 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to invite a family member who lives with me but is out of the country at the moment. We share the same address but the respon...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am trying to invite a family member who lives with m...
  • Sylsi
  • Casual Listener
  • 136 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Family via KPN

Dears, I use Spotify Duo in the Netherlands and would like to move my Spotify account to my internet and TV provider KPN. Spotify Dou is not available at KPN thus I would need to choose at KPN Spotify Family. There is a difference in product names be...

  • Casual Listener
  • ...potify Family. There is a difference in product names between Spotify offer and KPN's offer. Spotify calls the plan Spotify Premium Family while KPN calls this plan Spotify Family (premium is skipped in t...
  • WitoldD
  • Casual Listener
  • 387 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 387 Views
  • 4 replies
  • 1 likes

why did spotify kick me from the family plan?

PlanFree/PremiumCountryunited staresDevice(iPhone 8 )Operating System(iOS 10) My Question or Issuemy family and i, (filled family plan). share an account, many are long distance by about an hour or so, but it has always been efficient to have a famil...

  • Newbie
  • Plan Free/Premium Country united stares Device (iPhone 8 ) Operating System (iOS 10)   My Question or Issue my family and i, (filled family plan). share an account, many are long d...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 166 Views
  • 1 replies
  • 0 likes

No puedo reactivar mi cuenta premium familiar

Intento reactivar mi cuenta familiar pero me manda a una pagina mencionando el error donde me dice que la pagina no existe

  • Visitor
  • Intento reactivar mi cuenta familiar pero me manda a una pagina mencionando el error donde me dice que la pagina no existe
  • osornios
  • Spotify Star
  • 134 Views
  • 1 replies
  • 1 likes
  • 134 Views
  • 1 replies
  • 1 likes

Why my family account was cancelled after payment?

PlanPremium family CountryEcuadorDeviceSamsung galaxy S20FEOperating SystemAndroid My Question or IssueAbout 5 days ago my payment was done... My debit card expired today and instead of asking for change of cards... They cancelled my family subscript...

  • Casual Listener
  • Plan Premium family  Country Ecuador Device Samsung galaxy S20FE Operating System Android    My Question or Issue About 5 days ago my payment was done... My debit card e...
  • Not applicable
  • 249 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 249 Views
  • 2 replies
  • 0 likes

Can't add member to family plan

I've changed to Premium Duo. When I did it, I was asked to update my address. So I did it. Spotify found it and accepted it. No problems.Then I sent an invitation to my housemate to join my plan. They are asked to introduce the address to verify it. ...

  • Visitor
  • I've changed to Premium Duo. When I did it, I was asked to update my address. So I did it. Spotify found it and accepted it. No problems. Then I sent an invitation to my housemate to join my plan. T...
  • Maxim
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 490 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Accepting family plan invitation

PlanFree/PremiumCountryIf I accept a Spotify family invitation with my Spotify free account, do I lose my history/favorites?Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question o...

  • Casual Listener
  • Plan Free/Premium Country If I accept a Spotify family invitation with my Spotify free account, do I lose my history/favorites? Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
  • Seb47
  • Casual Listener
  • 355 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 355 Views
  • 3 replies
  • 0 likes

Solved!! Error witch switching from duo to family.

PlanDuo -> FamilyCountryPolandDeviceAndroid + PC App + BrowserOperating SystemAndroid + Windows Hello, I have a problem with switching plans. For a long time (few years) I was the menager of a Plan DUO. Recently my wife left my plan DUO and subscribe...

  • Casual Listener
  • Plan Duo -> Family Country Poland Device Android + PC App + Browser Operating System Android + Windows   Hello,   I have a problem with switching plans. For a long time (few y...
  • Maxim
  • Spotify Star
  • 336 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 336 Views
  • 5 replies
  • 0 likes

Address verification failed

PlanFamily PremiumCountryUKMy Question or Issue Hello, My wife had to verify the address on our family plan and I'm guessing the address lookup has changed since I entered my address because now it wouldn't find out address as it was just a postcode ...

  • Newbie
  • Plan Family Premium Country UK My Question or Issue   Hello,   My wife had to verify the address on our family plan and I'm guessing the address lookup has changed since I entered m...
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 293 Views
  • 1 replies
  • 1 likes

Add kids acct to roku spotify?

Is it possible to access/add a spotify kids account to the roku version of spotify? I can't find the spotify kids app on roku. PlanPremium FamilyCountryUSADeviceroku

  • Visitor
  • Is it possible to access/add a spotify kids account to the roku version of spotify? I can't find the spotify kids app on roku.   Plan Premium Family Country USA Device roku
  • Troubledgeek
  • Visitor
  • 1975 Views
  • 3 replies
  • 3 likes
  • Premium for Family
  • 1975 Views
  • 3 replies
  • 3 likes

Superuser Contribution Você não pode entrar nesse Plano Premium Familiar

Recebi o convite para entrar no plano premium familiar pelo e-mail, preenchi meus dados com tudo certo (inclusive o endereço que é o mesmo de todos) e quando concluo aparece “Você não pode entrar nesse Plano Premium Familiar”. Quero saber como resolv...

  • Newbie
  • Recebi o convite para entrar no plano premium familiar pelo e-mail, preenchi meus dados com tudo certo (inclusive o endereço que é o mesmo de todos) e quando concluo aparece “Você não pode entrar nes...
  • AlejaR
  • Moderator
  • 10926 Views
  • 4 replies
  • 2 likes
  • 10926 Views
  • 4 replies
  • 2 likes

Superuser Contribution Premium Spotify says I’m in the wrong country, but my country is USA

Spotify says I’m in the wrong country, but my country is USA in account and that’s where I am. I am on a family premium account. Why is it not letting me listen to music and thinks I’m in a different country? I haven’t recently traveled either.

  • Casual Listener
  • Spotify says I’m in the wrong country, but my country is USA in account and that’s where I am. I am on a family premium account. Why is it not letting me listen to music and thinks I’m in a d...
  • Maria
  • Moderator
  • 346 Views
  • 3 replies
  • 1 likes
  • 346 Views
  • 3 replies
  • 1 likes

Annual subscription no longer available for family plan

Unable to pay for yearly Spotify Premium Family. Was doing annual plan for the previous 2 years, and now no longer have the option. Really dislike having subscriptions, and would prefer a yearly payment option. Location: India

  • Newbie
  • Unable to pay for yearly Spotify Premium Family. Was doing annual plan for the previous 2 years, and now no longer have the option. Really dislike having subscriptions, and would prefer a yearly p...
  • ringzer
  • Casual Listener
  • 5564 Views
  • 2 replies
  • 1 likes
  • 5564 Views
  • 2 replies
  • 1 likes

Spotify Kids on two devices

PlanPremiumCountryFranceDeviceAndroid phonesOperating SystemAndroid My Question or IssueHey!I have a Family account. My ex wife is on the plan too. I created two accounts for our kids on Spotify Kids. They can use it on my phone.However, how can they...

  • Visitor
  • Plan Premium Country France Device Android phones Operating System Android   My Question or Issue Hey! I have a Family account. My ex wife is on the plan too.  I created two a...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! trial period for family plan?

Hello, I would like to know if the family plan for new users of paid plans is entitled to a trial period of 1 or 2 months like the individual premium and/or student premium? Thanks.

  • Newbie
  • Hello, I would like to know if the family plan for new users of paid plans is entitled to a trial period of 1 or 2 months like the individual premium and/or student premium? Thanks.   &n...
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 317 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Move Individual Premium to Family

PlanPremium IndividualCountry UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My subscription cancelled because my card was blocked. When I resubscribed I somehow moved from Family to Individual. I've tried to move my sub...

  • Casual Listener
  • ...resubscribed I somehow moved from Family to Individual.  I've tried to move my subscription to family but the app says to go to the web and the web tells me to go to the app.  Neither will u...
  • MihailY
  • Moderator
  • 345 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 345 Views
  • 3 replies
  • 0 likes

Superuser Contribution Banned from family

Was kicked of of family premium suddenly. And now I can't join the family again for 12 months

  • Visitor
  • Was kicked of of family premium suddenly. And now I can't join the family again for 12 months
  • Novy
  • Moderator
  • 406 Views
  • 4 replies
  • 0 likes
  • 406 Views
  • 4 replies
  • 0 likes