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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium FamilyCountryUSADeviceiPhone 13Operating Systemlatest iOS My Question or IssueI’m the plan manager for our US premium family plan for which I autopay monthly. In the iOS Spotify app, I can see audiobooks and none have a lock on them. I ca...
i want to buy the monthly subscription but when i choose the payment method i went back to the main page
PlanPremiumCountryCzech Republic Device(iPhone 13 pro, iPhone 13 Pro Max, iPhone 13mini, iPhone 14 Pro)Operating System(iOS 17.3.1) My Question or IssueOur main member died and we don’t know the login. And we need to cancel the family premium.
"There was an error. Try again later"I have premium duo and I went and cancelled my plan but still getting the error. Please advice how to fix the issue.
i try to make a purchase and im not able to pay it. What i have tried.1. normal browser2. incognito mode3. check with my bank4. use my phone browser5. use my phone browser with incognito6. restart both my cpu and phoneUsing windows browser and iosNOT...
Hi, I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account). Now, I've got 3 accounts left on my Spotify family premium. Last week I went out and I no...
I transferred my Spotify account to a new email to make sure it doesn't expire. My dad just got a Spotify premium plan and invited us but when I try to accept the invite and enter my home address, it says they couldn't find that address.
We changed from a Spotify Duo plan to a Family planToday is the day when the plan is cancelled but I still get an error after entering the home address on the Family planDo I need to do anything else?
I am trying to join a family plan, it says i cant not join. However the family is still same only the person paying has changed.
PlanFamily/ premium CountryEgypt Device(Samsung Galaxy a24)Operating System(Android 14 ) My Question or IssueI'm trying to resubscribe to family premium by visa but it sends me a message that the payment method cannot be done. Why is that??
Just upgraded to family and it won’t accept any address we try for my family members. Also doesn’t give me the option to update my own address
I'm the plan manager for my family's Spotify Family Plan. One day, I got an email saying that I cancelled the plan and so did the rest of the plan members. However, I didn't cancel and my account still says it'll be charged in the next monthly cycle....
Just signed up for a premium family account and I get a message back that credit card payment not accepted.I checked my credit card info, my cc account and everything is in order. There is no reason for it to not be accepted.
We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile that her phone is logged into, and this happens when she...
Estoy intentando agregar cuentas, de momento solo estoy mi hermano y yo en la cuenta premiun, mi papa lleva toda la semana intentándolo y le aparece que tiene que vivir en la misma dirección, aun estando todos aqui en la casa y en la misma ubicación....
We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?
PlanFamily PremiumCountryAustraliaDeviceMacbook Pro, iPhone XROperating System My Question or IssueMy dad and I have a Family Premium Plan. When he was setting up the account, he made sure to block explicit content. Later on, when I noticed I wasn't ...
Hello community, I've been trying to add family members to my Premium Family account...but as soon they click on the link given in the email that they received, the are simply sent to the general Login-in mask and not to the site with their individua...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn my daily commute, I listen to spotify. Often my son will be home and will ask Alexa to pla...
Hi, I'm currently on a Family Premium plan. I wish to access Audiobooks, but I can't.I did some research, and apparently only Plan Managers can use Audiobooks.Why is this? And will this perhaps change in the future? Thanks,-Sam My details: Spoiler (H...