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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 129181 Views
  • 32 replies
  • 8 likes
  • 129181 Views
  • 32 replies
  • 8 likes

Superuser Contribution Reincorporar a un miembro en plan familiar

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanFamiliar premiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS...

  • Newbie
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Familiar premium País   Dispositivo (iPhone 8,...
  • Alex
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 1 replies
  • 0 likes

I'm hearing ads but I have premium one month free trial

I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.

  • Visitor
  • I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family plan can't change extra zip code

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family plan and the address is adding the extra 4 digits on my account. My family si...

  • Casual Listener
  • ...ave a family plan and  the address is adding the extra 4 digits on my account. My family signs up the address is not the  same so it won't work.  Because it's not adding the extra 4 d...
  • hankddog
  • Casual Listener
  • 178 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 178 Views
  • 2 replies
  • 1 likes

How can I make my duo subscription work for me?

Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over the border). Whenever she tries to subscribe to the...

  • Casual Listener
  • Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over ...
  • Maxim
  • Spotify Star
  • 149 Views
  • 3 replies
  • 0 likes
  • 149 Views
  • 3 replies
  • 0 likes

BMW Idrive 6 app not available

PlanPremiumCountry Norway DeviceBMW id6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have a 2018 BMW with Idrive6 that came with built in Spotify app when new. From what I understand Spotify no longer supports thi...

  • Newbie
  • Plan Premium Country Norway   Device BMW id6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi, I have a 2018 BMW with Idrive6 that c...
  • Maxim
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 372 Views
  • 1 replies
  • 0 likes

Family plan doesn’t let me join.

My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 months…? I’m confused and annoyed that Spotify doesn’t provi...

  • Visitor
  • My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 m...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is there a way to split a family account?

We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?

  • Casual Listener
  • We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?
  • Dian
  • Spotify Legend
  • 22162 Views
  • 5 replies
  • 0 likes
  • 22162 Views
  • 5 replies
  • 0 likes

Can I restrict members on my plan to see who else is on the plan?

I want to give access to my plan to my dad, but I don’t want to see that my mom is also part of it - Can that be restricted or remove?

  • Visitor
  • I want to give access to my plan to my dad, but I don’t want to see that my mom is also part of it - Can that be restricted or remove?
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Premium Family - Try Again Later

PlanPremium FamilyCountryAustraliaDevice iPhone and iPad My Question or IssueI am trying to accept the invite/join my family’s Premium Family account (I am currently on my own one). I go through the steps, have the exact address but it keeps coming u...

  • Visitor
  •   Plan Premium Family Country Australia Device  iPhone and iPad   My Question or Issue I am trying to accept the invite/join my family’s Premium Family account (I am c...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution how connect my android TV to premium account?

I have a premium account and I want to add the TV in the living room as an additional user to the family. It seems I can only link my phone but then it's my account and not another separate account for the family. How should I do this?

  • Visitor
  • I have a premium account and I want to add the TV in the living room as an additional user to the family. It seems I can only link my phone but then it's my account and not another separate account f...
  • Alex
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa hacked now won’t play acdc even after resetting Alexa

Alexa plays all tracks except anything by acdc, before and after it was hacked or whatever went wrong. It played horror music of Spotify to my other speakers aswell when it had the bug ( Not Alexa speaker) soundbars aswell. It’s been reset (Alexa) bu...

  • Visitor
  • Alexa plays all tracks except anything by acdc, before and after it was hacked or whatever went wrong. It played horror music of Spotify to my other speakers aswell when it had the bug ( Not Alexa sp...
  • Alex
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wont recognize the same exact address when a family member inputs it to log to Premiu Family

I copy and paste the same address registered on my account to the adress verification when my dad tries to join spotify family and it wont recognize it. Tried it on the notebook, on the smartphone, and nothing seems to work. 2 other family members al...

  • Newbie
  • I copy and paste the same address registered on my account to the adress verification when my dad tries to join spotify family and it wont recognize it. Tried it on the notebook, on the smartphone, a...
  • Joan
  • Moderator
  • 376 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 376 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Kids App in South Africa

PlanPremiumCountrySouth AfricaDeviceAndroidOperating SystemAndroid My Question or IssueThe Family premium plan is available in South Africa. However, we now want to activate Spotify for one of our kids using the Spotify Kids app (to allow us to contr...

  • Regular
  • Plan Premium Country South Africa Device Android Operating System Android   My Question or Issue The Family premium plan is available in South Africa. However, we now want to a...
  • JKZA
  • Regular
  • 682 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 682 Views
  • 7 replies
  • 0 likes

Superuser Contribution Help with my plan

Hi! I removed by mistake someone from my familiar plan, what should I do to add them back?

  • Casual Listener
  • Hi!  I removed  by mistake someone from my familiar plan, what should I do to add them back? 
  • Lindys1
  • Casual Listener
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

Solved!! Add free account to a Premium family account

My daughter has a Premium account.I have a free account.If my daughter upgrades to a Premium Family account, she can invite me.If I accept, will my playlists and favorites be saved ?Or do I loose all my personal preferences ?

  • Newbie
  • My daughter has a Premium account. I have a free account. If my daughter upgrades to a Premium Family account, she can invite me. If I accept, will my playlists and favorites be saved ? Or do I l...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 160 Views
  • 1 replies
  • 0 likes

Cannot accept invite to premium duo

PlanPremium CountryUkraineDeviceGoogle Pixel 3Operating SystemAndroid 12 My Question or IssueI get invite from my wife to join Spotify Premium DuoAfter i enter the home address, and confirm it - i get the message "There was a problem. Please try agai...

  • Casual Listener
  • Plan Premium  Country Ukraine Device Google Pixel 3 Operating System Android 12   My Question or Issue I get invite from my wife to join Spotify Premium Duo After i enter the hom...
  • Maxim
  • Spotify Star
  • 884 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 884 Views
  • 4 replies
  • 0 likes

Premium family - Different value

PlanPremiumCountryBrasilDeviceXiaomi 11 LiteOperating SystemAndroid 13 In the website version, in Brasil, the Premium Family ins announced for BRL $ 34,90/month. But when I signed it, throug Google Play, I was charged BRL $ 49,90/month in my credit c...

  • Visitor
  • Plan Premium Country Brasil Device Xiaomi 11 Lite Operating System Android 13   In the website version, in Brasil, the Premium Family ins announced for BRL $ 34,90/month. But when I s...
  • Maria132
  • Visitor
  • 219 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 219 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changing the main owner in Your Home

Hi guys, Need help on this one. I accidentally put in my sister's name as "me". Is there a possibility to change this? Support via chat only gave me the option to cancel my account and make another one. This option is very inconvenient even though it...

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  • Casual Listener
  • Hi guys,   Need help on this one.   I accidentally put in my sister's name as "me". Is there a possibility to change this? Support via chat only gave me the option to cancel my account ...
  • Lyubka
  • Moderator
  • 437 Views
  • 4 replies
  • 0 likes
  • 437 Views
  • 4 replies
  • 0 likes

How can I view previous members of my premium family plan?

PlanPremium FamilyCountryUnited States DeviceOnePlus 7 proOperating SystemAndroid 12 My Question or IssueIs there a way to see the usernames that were previous members of my family account? My brother made a new Spotify account last year, so I switch...

  • Visitor
  •   Plan Premium Family Country United States  Device OnePlus 7 pro Operating System Android 12   My Question or Issue Is there a way to see the usernames that were previous m...
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 281 Views
  • 1 replies
  • 0 likes