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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 147208 Views
  • 32 replies
  • 8 likes
  • 147208 Views
  • 32 replies
  • 8 likes

Plan Familiar no conecta con uno

Tengo un familiar que quiero unir a mi cuenta Premium pero no puede, tenemos la misma dirección, asi y todo Spotity dice que no logra verificar la dirección.

  • Newbie
  • Tengo un familiar que quiero unir a mi cuenta Premium pero no puede, tenemos la misma dirección, asi y todo Spotity dice que no logra verificar la dirección.
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Superuser Contribution come ritrovare l'indirizzo per inserire un nuovo membro in un piano famiglia

Ho spotify premium da 2 anni e voglio aggiungere il mio figlio. nel processo per aggiungerlo mi chiede il mio indirizzo per verificare che abbitiamo iniseme. Non mi ricordo piu come l'ho scritto quando ho fatto la prima sottoscrizione.Come posso ritr...

  • Newbie
  • Ho spotify premium da 2 anni e voglio aggiungere il mio figlio.  nel processo per aggiungerlo mi chiede il mio indirizzo per verificare che abbitiamo iniseme. Non mi ricordo piu come l'ho scrit...
  • Tripp70
  • Newbie
  • 1247 Views
  • 2 replies
  • 0 likes
  • 1247 Views
  • 2 replies
  • 0 likes

Spotify for family

So I've invited my girlfriend and on of her brothers successfully (we all share the same address, but when I invite her other brother he keeps getting error3 something went wrong.....**bleep** spotify.....

  • Newbie
  • So I've invited my girlfriend and on of her brothers successfully (we all share the same address, but when I invite her other brother he keeps getting error3 something went wrong.....**bleep** spotif...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Invite email for family account not coming through

Email with code for family account not come even though we've sent it about 5 times.

  • Newbie
  • Email with code  for family account not come even though we've sent it about 5 times.
  • kevinjlogan
  • Newbie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

A member of my family can't join the Family Plan. Why?

I sent 3 invitations to the members of my family whom I share the same address. Two of them successfully joined the Family Premium plan, but when the other member of my family tries to join the plan through my invitation, the system gives an error, s...

  • Casual Listener
  • I sent 3 invitations to the members of my family whom I share the same address. Two of them successfully joined the Family Premium plan, but when the other member of my family tries to join the p...
  • 230 Views
  • 0 replies
  • 1 likes
  • 230 Views
  • 0 replies
  • 1 likes

How to merge 2 existing individual premium account under 1 family account?

Hello, me and my sister are subscribed to the spotfiy premium as individual accounts. Yet we do live together and it doesn't make sense for us to pay separately and not to enjoy the family plan. So, how can we update our accounts and merge under the ...

  • Casual Listener
  • Hello, me and my sister are subscribed to the spotfiy premium as individual accounts. Yet we do live together and it doesn't make sense for us to pay separately and not to enjoy the family plan. &n...
  • grctacota
  • Newbie
  • 1282 Views
  • 2 replies
  • 0 likes
  • 1282 Views
  • 2 replies
  • 0 likes

Clear steps to following an invitation

I have invited my wife to Spotify, but when she clicks on the email link, she is offered the chance to create a membership. After creating that membership, she is not in our Family Account, but rather on a Trial account. So the invite was ineffective...

  • Newbie
  • I have invited my wife to Spotify, but when she clicks on the email link, she is offered the chance to create a membership.  After creating that membership, she is not in our Family Account, b...
  • amallory
  • Newbie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Paying for premium and the family option??

Hi I have just checked my bank account balance and have made two payments to Spotify...$11.99 and $17.99.Why am I paying for two subcriptions?Does the Family subscription not include premium offers therefore cut out the premium payments of $11.99?

  • Visitor
  • Hi I have just checked my bank account balance and have made two payments to Spotify...$11.99 and $17.99. Why am I paying for two subcriptions? Does the Family subscription not include premium o...
  • LordRollin
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

I want to combine my account and my daughters student to make a family plan.

I want to combine my account and my daughters student to make a family plan. But the help forum seems to be limited to crowd sourcing?For a $16 billion company?

  • Newbie
  • I want to combine my account and my daughters student to make a family plan. But the help forum seems to be limited to crowd sourcing? For a $16 billion company?  
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Invite Not Being Recived

Hello, My friend wants toadd me to his family account. The email contact is correct, but after days of waiting I still have not recived the invite. Everyone else whowas invited has recived theirs.

  • Newbie
  • Hello,   My friend wants toadd me to his family account. The email contact is correct, but after days of waiting I still have not recived the invite. Everyone else whowas invited has recived t...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

One in my family dosent get invite email.

HiRecently ordered Spotify family. One person in my family dosent receive the invitation. We have tried several emails, but he doesnt get any email. Ps.all the others in my family have receiveved it. Thank you for your help

  • Casual Listener
  • Hi Recently ordered Spotify family. One person in my family dosent receive the invitation. We have tried several emails, but he doesnt get any email.   Ps.all the others in my family have r...
  • bad_muffin
  • Casual Listener
  • 381 Views
  • 6 replies
  • 2 likes
  • 381 Views
  • 6 replies
  • 2 likes

Spotify at home via Sonos and on the go via mobile device.

How do I manage a separate Spotify account on my Sonos at home so it can be used separately from the one I have in my mobile device?I have the family account. My family wants to be able to play at home an I want to play while jogging etc. without bat...

  • Newbie
  • How do I manage a separate Spotify account on my Sonos at home so it can be used separately from the one I have in my mobile device? I have the family account.  My family wants to be able to p...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Cannot Remove a User From Family Plan

Hi, I have a family plan and I want to remove a user but username of him looks like "null " and when I press the remove button I get an error message that says something went wrong. what should I do?

  • Newbie
  • Hi,  I have a family plan and I want to remove a user but username of him looks like "null <undefined>" and when I press the remove button I get an error message that says something w...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Problem with family plan

Hi ive just noticed whatever my daughter I listening to on her iphone it starts to play on my andriod phone can any one help ?

  • Newbie
  • Hi ive just noticed whatever my daughter I listening to on her iphone it starts to play on my andriod phone can any one help ?
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Premium Family Member not active in Webinterface, but using premium

Hey Community,my 1st topic here. Situation:I have Premium Family and i'm the owner of this group. 5 of 5 were active today on the webinterface. One of my Premium Family users had premium, but was not in the list. Just like an invisible 6th Family Mem...

  • Newbie
  • Hey Community, my 1st topic here.   Situation: I have Premium Family and i'm the owner of this group. 5 of 5 were active today on the webinterface. One of my Premium Family users had p...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Spotify Premium

Spoiler (Highlight to read)Why wont Spotify premium allow my Wife and I to listen independantly? Her slection will overide and interupt what I am listening too!Why wont Spotify premium allow my Wife and I to listen independantly? Her slection will ov...

  • Newbie
  • Why wont Spotify premium allow my Wife and I to listen independantly? Her slection will overide and interupt what I am listening too!  
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Cancel extra phone

 I want to cancel extra user with android phone 

  • Newbie
  •  I want to cancel extra user with android phone 
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Already got my premium and i've been invited to the family premium

Goodevening, i already have my own sporify premium for a long time. Today my sister invited me for the premium for our family. I accepted it but i didn't cut off the other premium. What do i have to do?

  • Casual Listener
  • Goodevening,   i already have my own sporify premium for a long time. Today my sister invited me for the premium for our family. I accepted it but i didn't cut off the other premium. What do i...
  • Maxim
  • Spotify Star
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

One of my family member was deleted

Hello. One family member was deleted and it is not possible to add this email again. Is this email banned or something? We live in one house with my niece but she left for 2 month on her vacatin and since she is Back we are not able to add her again.

  • Casual Listener
  • Hello. One family member was deleted and it is not possible to add this email again. Is this email banned or something? We live in one house with my niece but she left for 2 month on her vacatin a...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Can't add members to Family Plan

Hey, I'm from Uruguay!I used to have a premium account, but now I cancelled the subscruption to create a Family plan. The thing is i'm trying to add my parents but their e-mail account is a local one, not an international one, and they are not receiv...

  • Newbie
  • Hey, I'm from Uruguay! I used to have a premium account, but now I cancelled the subscruption to create a Family plan. The thing is i'm trying to add my parents but their e-mail account is a local o...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes