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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 158965 Views
  • 32 replies
  • 9 likes
  • 158965 Views
  • 32 replies
  • 9 likes

im on a family account but im still on free

gravely disappointed in Spotify because I'm on a Spotify family account subscription and my mum paid the other day and it says I'm on the account but I'm still on free and I tried logging out and everything!!!!

  • Newbie
  • gravely disappointed in Spotify because I'm on a Spotify family account subscription and my mum paid the other day and it says I'm on the account but I'm still on free and I tried logging out and everything!!!!
  • justinewin_
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Unable to mordify my address for "Premium for Family"

Hi, The owner of the "Premium for Family" received an email regards that Spotify couldn't confirm the address of my account matches theirs. So I was wondering how do I verify my acc?

  • Newbie
  • Hi,    The owner of the "Premium for Family" received an email regards that Spotify couldn't confirm the address of my account matches theirs. So I was wondering how do I verify my acc?
  • justinewin_
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Invalid Code for family

I use regularly family with my wife.My account has misteriously been downgraded to free, but my wife still have familyShe tried to send me the invitation 3/4 Times, but every time error (type 3) appears who can i contact?

  • Newbie
  • I use regularly family with my wife. My account has misteriously been downgraded to free, but my wife still have family She tried to send me the invitation 3/4 Times, but every time error (type 3...
  • justinewin_
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Spotify Family

My stepbrother has sent me a mail to join his spotify subscription but when I want to join I get this message: 3 - Oeps! Er is iets fout gegaan. Probeer het opnieuw. which means in English: Whoops! Something went wrong. Try again. I tried again and a...

  • Newbie
  • My stepbrother has sent me a mail to join his spotify subscription but when I want to join I get this message:   3 - Oeps! Er is iets fout gegaan. Probeer het opnieuw.     which m...
  • justinewin_
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution HEEEELP!!!

I'm not able to use my family premium account, yesterday I did the changed from a free account to a family premium account, my husbands account it's already working as premium (he received my invite), I received the bill and the email confirmation bu...

  • Newbie
  • I'm not able to use my family premium account, yesterday I did the changed from a free account to a family premium account, my husbands account it's already working as premium (he received my i...
  • JulianA_Bogota
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family abo /facebook chaos😣

üIch habe bei fb 2 Email Adressen für einen Account. jetzt hab ich ein Family Abo gemacht. Eine Email Adresse davon für meinen Sohn; eine davon für mich und Tochter und Mann mit ihrer eigenen Email.jetzt können wir mit dem beiden fb Adressen keine un...

  • Newbie
  • üIch habe bei fb 2 Email Adressen für einen Account.  jetzt hab ich ein Family Abo gemacht.  Eine Email Adresse davon für meinen Sohn; eine davon für mich und Tochter und Mann mit ihrer e...
  • JulianA_Bogota
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline with Family Plan

Hi, We are family of 4. Is there any limit about to use Spotify offline?? Or can every member of my family download their music in their devices as a standalone premium? Thanks.Regards,Javier

  • Newbie
  • Hi,    We are family of 4. Is there any limit about to use Spotify offline??   Or can every member of my family download their music in their devices as a standalone premium? &n...
  • JulianA_Bogota
  • Roadie
  • 2787 Views
  • 1 replies
  • 0 likes
  • 2787 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Como compartilhar Playlist?

Olá.Eu tenho uma playlist, quero adicionar amigos, para que eles possam adicionar músicas nesta lista também. Com eu faço?Eu utilizo o app no Android e Mac, não consegui em nenhum dos dois.Agradeço desde já.

  • Newbie
  • Olá. Eu tenho uma playlist, quero adicionar amigos, para que eles possam adicionar músicas nesta lista também. Com eu faço? Eu utilizo o app no Android e Mac, não consegui em nenhum dos doi...
  • JulianA_Bogota
  • Roadie
  • 1031 Views
  • 1 replies
  • 0 likes
  • compartilhar
  • 1031 Views
  • 1 replies
  • 0 likes

Premium Family can't Buy with Paysafecard

Hey guys!I have an important question about Spotify Family. Just wanted to pay the subscription via the Paysafecard. However, this is only available for the regular premium account... Is there a way to pay for this subscription via Paysafe?

  • Casual Listener
  • Hey guys! I have an important question about Spotify Family. Just wanted to pay the subscription via the Paysafecard. However, this is only available for the regular premium account... Is t...
  • Maxim
  • Spotify Star
  • 793 Views
  • 1 replies
  • 1 likes
  • 793 Views
  • 1 replies
  • 1 likes

Solved!! If I change my premium family head will I have to redownload all songs in the phone?

So if currently, I am with my mothers family premium account and I then we shift it to my father new family account and join there will I have to download my playlist again?

  • Newbie
  • So if currently, I am with my mothers family premium account and I then we shift it to my father new family account and join there will I have to download my playlist again?
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Removida

Boa tarde!meu marido tem o plano familiar e me incluiu!porem fui removida por suspeita de não residir no mesmo endereço!ele está me convidando novamente mas o sistema recusacomo resolvo?

  • Newbie
  • Boa tarde! meu marido tem o plano familiar e me incluiu! porem fui removida por suspeita de não residir no mesmo endereço! ele está me convidando novamente mas o sistema recusa como resolvo?
  • Bittencourt
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't use my premium on my phone

I have a premium account and I can use it on my tablet I can see it in my profile but can't use it in my phone it's still like free version what should I do

  • Casual Listener
  • I have a premium account and I can use it on my tablet I can see it in my profile but can't use it in my phone it's still like free version what should I do
  • Melody
  • Spotify
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Superuser Contribution add a person to my family account

I want to add my son to my family account.I invited him by mail, but the mail has not been received after one day. I reinvited him for two times, but the same problem. Any ideas/ solutions?

  • Casual Listener
  • I want to add my son to my family account. I invited him by mail, but the mail has not been received after one day.   I reinvited him for two times, but the same problem.   Any i...
  • Melody
  • Spotify
  • 345 Views
  • 5 replies
  • 0 likes
  • 345 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot add my son to family account

Spotfy keeps telling me that was not able to verify that me and my son lives os the same address, but we DO live together. How can I fix this?

  • Casual Listener
  • Spotfy keeps telling me that was not able to verify that me and my son lives os the same address, but we DO live together.   How can I fix this?
  • Melody
  • Spotify
  • 598 Views
  • 10 replies
  • 0 likes
  • 598 Views
  • 10 replies
  • 0 likes

Superuser Contribution Not able to accept invitation to family plan

I sent an invitation to my mother for the family plan. When she logs in and fills in the requested information and when she is finished she gets an error message that says "Something went wrong. Try again later". I've tried a few times throughout the...

  • Casual Listener
  • I sent an invitation to my mother for the family plan. When she logs in and fills in the requested information and when she is finished she gets an error message that says "Something went wrong. T...
  • Melody
  • Spotify
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trouble with Family-pack

Recently my father purchased the Spotify premium faimly pack. After sending one link to my sister (which she got with no problem at all),he tried sending one to me. I didn't get it immediately, but i was patient and kept waiting. After 7 days of not ...

  • Newbie
  • Recently my father purchased the Spotify premium faimly pack. After sending one link to my sister (which she got with no problem at all),he tried sending one to me. I didn't get it immediately, ...
  • Melody
  • Spotify
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Superuser Contribution Invito a Premium Family

Qualche mese fa il mio coinquilino ha acquistato family premium, mi ha invitato e siamo diventati una 'famiglia'. Qualche tempo dopo lui ha deciso di chiudere il suo account Facebook con il quale aveva attivato Spotify. Qualche giorno dopo ha poi cre...

  • Visitor
  • Qualche mese fa il mio coinquilino ha acquistato family premium, mi ha invitato e siamo diventati una 'famiglia'. Qualche tempo dopo lui ha deciso di chiudere il suo account Facebook con il quale a...
  • Melody
  • Spotify
  • 1131 Views
  • 3 replies
  • 1 likes
  • 1131 Views
  • 3 replies
  • 1 likes

Solved!! STUDENT DISCOUNT: Money Deducted / My school isn't listed!

So my Spotify Premium recenlty got expired. So I checked at the website to purchase Spotify Family (for me and my family, because of its amazing deal) until I saw this discount which is the most amazing deal for us students, because I'm a student. So...

  • Newbie
  • So my Spotify Premium recenlty got expired. So I checked at the website to purchase Spotify Family (for me and my family, because of its amazing deal) until I saw this discount which is the m...
  • imattolo
  • Community Legend
  • 536 Views
  • 1 replies
  • 1 likes
  • 536 Views
  • 1 replies
  • 1 likes

Payment done, but no access to Spotify Premium Family

At the 29th of september 14,99 euro was charged from my bankaccount, as I was/am a Spotify Premium Family user.Today I found out my spotify account says I am a free user, and the only way to get my Family account back is to upgrade again. Has anyone ...

  • Newbie
  • At the 29th of september 14,99 euro was charged from my bankaccount, as I was/am a Spotify Premium Family user. Today I found out my spotify account says I am a free user, and the only way to get m...
  • jsannn
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Can't invite family members throught spotify premium account

Dear Support, I can not invite other family members with my Spotify premium for family account.After fillin in the name, surname and email i click on send invitation.The app or website responds with the message "Invitation send succesfully", but my f...

  • Newbie
  • Dear Support,   I can not invite other family members with my Spotify premium for family account. After fillin in the name, surname and email i click on send invitation. The app or website r...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes