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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 76079 Views
  • 32 replies
  • 5 likes
  • 76079 Views
  • 32 replies
  • 5 likes

Add members in Spotify Fmily

Can I add a member in my Spotify Family even if that person uses facebook to login in her account?

  • Newbie
  • Can I add a member in my Spotify Family even if that person uses facebook to login in her account?
  • MattSuda
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

30 days or 3 days !

spotify ofered to me 30 days premium membership free..ı accepted.but when i finish it has written "until 2 may " ı accepted on 30 april..

  • Newbie
  • spotify ofered to me 30 days premium membership free..ı accepted.but when i finish it has written "until 2 may " ı accepted on 30 april..
  • MattSuda
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

i had a normal account and at some point it switched to a family account

So i have paid for spotify for about 3 to 4 years now and at some point my account was compromised and someone made a family account and added their accounts to mine. I did not get notified of this ever and i just found this out now. i tried contacti...

  • Casual Listener
  • So i have paid for spotify for about 3 to 4 years now and at some point my account was compromised and someone made a family account and added their accounts to mine. I did not get notified of this e...
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Problem with my family account

Good evening, Some days ago i receive an email saying that i have to verify the address of my family members and well, we all live in the same house, and in our profiles we have the same postal code, but they all have been transfer to a free plan any...

  • Newbie
  • Good evening,   Some days ago i receive an email saying that i have to verify the address of my family members and well, we all live in the same house, and in our profiles we have the same p...
  • MattSuda
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Familiar address

We had a problem with the payment, we solved it but my account doesn't enter. It says they can't check that we live at the same address but we do!For my sister is everything ok but she sent me a lot of invitations and none worked. What we should do? ...

  • Newbie
  • We had a problem with the payment, we solved it but my account doesn't enter. It says they can't check that we live at the same address but we do! For my sister is everything ok but she sent me a lo...
  • Bittencourt
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Membros familiares da minha conta foram excluidos

Como as contas de meus membros foram excluídos e não conseguiram mais activar como contas por problemas de localizao, eles colocam o mesmo cep e mesmo assim sao impedidos. Gostaria de ter uma solucao, estou pagando e nao estou usando.

  • Newbie
  • Como as contas de meus membros foram excluídos e não conseguiram mais activar como contas por problemas de localizao, eles colocam o mesmo cep e mesmo assim sao impedidos. Gostaria de ter uma solucao...
  • Bittencourt
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
  • 408 Views
  • 1 replies
  • 0 likes

No se puede comprobar direccion plan premium

Recientemente la aplicación desvinculó a 3 de mis familiares y no los puedo volver a reincorporar a mi plan familiar premium. Cuando intento reincorporarlos dice "no se ha podido comprobar la dirección". Utilizo los mismos datos de la dirección, códi...

  • Newbie
  • Recientemente la aplicación desvinculó a 3 de mis familiares y no los puedo volver a reincorporar a mi plan familiar premium. Cuando intento reincorporarlos dice "no se ha podido comprobar la direcci...
  • Tom
  • Community Legend
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

I'm being overcharged?

Why have I been charged 14.99 Pounds for a 4.99 Pounds subscription?Is their any possible way to get a refund back on my £10.00?

  • Casual Listener
  • Why have I been charged 14.99 Pounds for a 4.99 Pounds subscription? Is their any possible way to get a refund back on my £10.00?
  • MattSuda
  • Spotify Star
  • 124 Views
  • 3 replies
  • 0 likes
  • 124 Views
  • 3 replies
  • 0 likes

Only got 6 months Premium for Family Account, but I pad for 12 months

Around mid April i sent a message regarding my problem, which is that i paid for 12 months premium family subscription and only got 6. I was replied with the following: "Hello Marcos,Thanks for getting in touch with us. We understand that you didn't ...

  • Newbie
  • Around mid April i sent a message regarding my problem, which is that i paid for 12 months premium family subscription and only got 6. I was replied with the following:   "Hello Marcos, T...
  • Maxim
  • Spotify Star
  • 919 Views
  • 1 replies
  • 0 likes
  • 919 Views
  • 1 replies
  • 0 likes

Question about Premium Family

Can others from Family account see my email, password or my playlists?Thanks

  • Visitor
  • Can others from Family account see my email, password or my playlists? Thanks
  • MattSuda
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to Plan Family Premium

If I do update to mi accunt to "Plan Premium Family" and mi billing day past 4 days ago, Spotify bill to thah difference or the totally of cost of the plan ?

  • Newbie
  • If I do update to mi accunt to "Plan Premium Family" and mi billing day past 4 days ago, Spotify bill to thah difference or the totally of cost of the plan ?
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Premium for family

Hi, I have just signed up to premium for family, I have two family members living in Oz, why can't they be included? It's not allowing them as they are in another country. ??

  • Newbie
  • Hi, I have just signed up to premium for family, I have two family members living in Oz, why can't they be included? It's not allowing them as they are in another country. ?? 
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Premium for family

The invites we have sent can't be activated and I can't remove them from the family list or send other ones because that have already been sent to that email. I don't know why the family share thing won't work

  • Newbie
  • The invites we have sent can't be activated and I can't remove them from the family list or send other ones because that have already been sent to that email. I don't know why the family share t...
  • Hubo
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Mais de um cadastro

Por engano, acabei realizando o cadastro na conta premium comum e com desconto para universitário. Gostaria de cancelar o plano SEM desconto.

  • Newbie
  • Por engano, acabei realizando o cadastro na conta premium comum e com desconto para universitário. Gostaria de cancelar o plano SEM desconto.
  • Bittencourt
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Plan familiar

¿que puedo hacer si mi cuenta a sido desconectada del plan familiar? Pasa que mi esposo contrato el plan familiar, y por ende me metió a mi, pero por cuestiones de trabajo continuamente salgo de viaje, al parecer Spotify detecto eso y lo tomo como ex...

  • Newbie
  • ¿que puedo hacer si mi cuenta a sido desconectada del plan familiar? Pasa que mi esposo contrato el plan familiar, y por ende me metió a mi, pero por cuestiones de trabajo continuamente salgo de viaj...
  • Bittencourt
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Vai se fude Spotify

Estou a dois meses tentando solucionar problemas na minha conta family premium e não consigo , não existe um serviço de atendimento ao cliente . Só entram em contato caso pare de pagar .

  • Casual Listener
  • Estou a dois meses tentando solucionar problemas na minha conta family premium e não consigo , não existe um serviço de atendimento ao cliente . Só entram em contato caso pare de pagar .
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Problems

Hello my name is David Ferreira jr, user spotify: djdsfj, I have a family plan, that my children are with their accounts revoked the emails are: , I would like explanations about these account revocations by Cause of the address, I await contact. Dav...

  • Newbie
  • Hello my name is David Ferreira jr, user spotify: djdsfj, I have a family plan, that my children are with their accounts revoked the emails are: <removed>, I would like explanations about t...
  • Bittencourt
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Invitado a plan familiar

Hola! Mi pareja no supo confirmar la dirección en donde vivimos y pues ahora no puedo agregarlo a mi plan familiar porque se supone que spotify detecta que no vivivmos en la misma dirección, pero sí vivimos juntos, hasta tenemos un hijo jaja. Alguien...

  • Newbie
  • Hola! Mi pareja no supo confirmar la dirección en donde vivimos y pues ahora no puedo agregarlo a mi plan familiar porque se supone que spotify detecta que no vivivmos en la misma dirección, pero sí ...
  • Bittencourt
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Cant add family to subscription

HI! I moved countries a few years ago but my Spotify is charged through Paypal on a card from my old country, Ireland, which hasn't been a problem until now. It used to be charged on the card directly but it stopped working because Spotify noticed th...

  • Casual Listener
  • ...ard directly but it stopped working because Spotify noticed the difference in countries so I was adviced by a customer care agent to pay through Paypal. Now I tried to set up a family subscription a...
  • Sharry
  • Casual Listener
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

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