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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175751 Views
  • 32 replies
  • 9 likes
  • 175751 Views
  • 32 replies
  • 9 likes

Öğrenci İndirimi

Şimdi beyler spotify öğrenci premium alcaktım.İşte kart bilgilerini filan girdim.Sizden onaylana kadar para alınmıcak dendi.Ben de buna güvenrek açılan pencere de ismimi üniyi filan girdim sonra okula kayıtlı olduğuma dair ss i almak için alta aldım ...

  • Newbie
  • Şimdi beyler spotify öğrenci premium alcaktım.İşte kart bilgilerini filan girdim.Sizden onaylana kadar para alınmıcak dendi.Ben de buna güvenrek açılan pencere de ismimi üniyi filan girdim sonra okul...
  • HansDMRZ
  • Casual Listener
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

4 - Oops something went wrong, please try again.

I'm trying to join my family account but I always get this error, what does it mean - I'm putting in my correct address so I don't understand why it isn't working.Can anyone help?

  • Casual Listener
  • I'm trying to join my family account but I always get this error, what does it mean - I'm putting in my correct address so I don't understand why it isn't working. Can anyone help?  
  • stephenr67
  • Casual Listener
  • 734 Views
  • 1 replies
  • 1 likes
  • 734 Views
  • 1 replies
  • 1 likes

Problemas com o convite do plano familiar

Olá, boa noite! Há alguns dias meu irmão criou uma conta premium familiar e me enviou o convite para participar,até aí tudo bem, usufrui dos serviços sem problema, porém hoje( 13/10) fui retirada do plano. Ao receber o convite novamente, tentei me re...

  • Newbie
  • Olá, boa noite! Há alguns dias meu irmão criou uma conta premium familiar e me enviou o convite para participar,até aí tudo bem, usufrui dos serviços sem problema, porém hoje( 13/10) fui retirada do ...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

no puedo dar de alta a mi familia en el family plan

alguien me puede ayudar a decirme porque mi familia acepta la invitacion y de ahi no aperece nada mas

  • Newbie
  • alguien me puede ayudar a decirme porque mi familia acepta la invitacion y de ahi no aperece nada mas
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Superuser Contribution Reply Please spotify

Dear Spotify, I'm a fan of the way you allow me to listen to all the music in the world.however when asking for your help through this forum, I prefer advice and answersinstead of receiving badges.these badges are not fixing the upgrade to the premiu...

  • Regular
  • ...eceiving badges. these badges are not fixing the upgrade to the premium family for my Son for which I'm paying. many thanks for your assistance  I'm looking forward to receive a solution which f...
  • Jeremyvdbergh
  • Regular
  • 364 Views
  • 4 replies
  • 0 likes
  • 364 Views
  • 4 replies
  • 0 likes

Family Member cant even load the accept page for family acc

My brother cant even join our family premium account, the page wont load to accept we tried so much new invites but it wont work pls help

  • Casual Listener
  • My brother cant even join our family premium account, the page wont load to accept we tried so much new invites but it wont work pls help 😞
  • xLordLucifer
  • Casual Listener
  • 319 Views
  • 3 replies
  • 0 likes
  • 319 Views
  • 3 replies
  • 0 likes

Problems with the family plan

I can't do it for my family members because it always on error, I only put this for my mother and then I couldn't do it anymore

  • Newbie
  • I can't do it for my family members because it always on error, I only put this for my mother and then I couldn't do it anymore
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Discount Family Subscriptions!

Our son has upgraded his account to a family premium account. Both my wife and I were invited with the correct email adres entered in Spotify. But we do not receive the email, and yes we have checked our spam box. I have a free spotify account regist...

  • Newbie
  • Our son has upgraded his account to a family premium account. Both my wife and I were invited with the correct email adres entered in Spotify. But we do not receive the email, and yes we have c...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Solved!! problem conecting family members to the account

Hi I have started a family account for me and my family, we are all living at the same adress. The premium is working for me but none of my family members can accept the invite. When they try there is a notification that comes up that says that you c...

  • Newbie
  • Hi I have started a family account for me and my family, we are all living at the same adress. The premium is working for me but none of my family members can accept the invite. When they try there i...
  • Guimove
  • Casual Listener
  • 976 Views
  • 5 replies
  • 0 likes
  • 976 Views
  • 5 replies
  • 0 likes

I upgraded to Spotify Premium For Family and having issues

Just made the payment and I sent an invite to my family members who live with me. They are not able to accept the invitation emailed to them.. We have tried numerous times.. When will this be resolved? I see that you guys are aware of the issue but c...

  • Casual Listener
  • Just made the payment and I sent an invite to my family members who live with me. They are not able to accept the invitation emailed to them.. We have tried numerous times.. When will this be r...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Can't invite people to Premium Family

Hi, I just made spotify family premium, but i cant invite my sister? anyone knows how? i sent the email to her, but it keep on saying she cant join the package, she never bought premium before

  • Newbie
  • Hi,    I just made spotify family premium, but i cant invite my sister?    anyone knows how? i sent the email to her, but it keep on saying she cant join the package, she n...
  • Mattsons2
  • Newbie
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Problem redeeming family premium(Country)

Hello, I am currently living in the Netherlands and I don't have a dutch credit/debit card so I am using my bulgarian one. The main problem is that when I am creating a family group, it's members cannot redeem their codes because the location that ap...

  • Casual Listener
  • Hello, I am currently living in the Netherlands and I don't have a dutch credit/debit card so I am using my bulgarian one. The main problem is that when I am creating a family group, it's members c...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Aerolineas argentinas™ Airlines Booking®1~844~883~2953? Avianca Airlines™

Aerolineas argentinas™ Cancellations/changes must be made prior to scheduled departure (otherwise all money for fare is forfeited); change/cancel fee per person will apply (fees vary by fare option selected; for BLUE fares the fee is $75 (for fares u...

  • Regular
  • Aerolineas argentinas™ Cancellations/changes must be made prior to scheduled departure (otherwise all money for fare is forfeited); change/cancel fee per person will apply (fees vary by fare option s...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Solved!! My family member can’t join my family plan

My wife can’t join my family, lol she lives with me right with me no matter cancel and resend invite same message. Driving me crazy. Please help I have included her account and mine along with the error on the screenshots

  • Newbie
  • My wife  can’t join my family, lol she lives with me right  with me no matter cancel and resend invite same message. Driving me crazy. Please help I have included her account and mine a...
  • hudster1969
  • Casual Listener
  • 5562 Views
  • 1 replies
  • 0 likes
  • 5562 Views
  • 1 replies
  • 0 likes

Error al iniciar sesion

Porque mis familiares no pueden acceder al premiun cuando les envio la invitación

  • Newbie
  • Porque mis familiares no pueden acceder al premiun cuando les envio la invitación
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Family premium

I'm not able to get into my premium account but I've been invited by the host 4 times, it still says its unavailable for me to join, what do?

  • Newbie
  • I'm not able to get into my premium account but I've been invited by the host 4 times, it still says its unavailable for me to join, what do?
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Hola, necesito ayuda

Perdimos la cuenta que teniamos porque cancelamos la tarjeta en donde cobraban la mensualidad, ya pague con otra tarjeta pero no podemos accesar a nuestro plan de siempre.

  • Newbie
  • Perdimos la cuenta que teniamos porque cancelamos la tarjeta en donde cobraban la mensualidad, ya pague con otra tarjeta pero no podemos accesar a nuestro plan de siempre.
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Solved!! Hilfe Premium Family

Hallo! Ich will meinen Vater hinzufügen aber mir wird gesagt es geht nicht. Die adresse ist [entfernt]. Leider hatte er damals 1234 als postleitzahl eingegeben. Habe das grade für ihn geändert aber mir wird gesagt ich kann family nicht beitreten?? Wa...

  • Visitor
  • ...eändert aber mir wird gesagt ich kann family nicht beitreten?? Was kann ich tun??
  • Maxim
  • Spotify Star
  • 569 Views
  • 4 replies
  • 0 likes
  • 569 Views
  • 4 replies
  • 0 likes

a member of family premium cannot accept the invitation

just now I have purchased the premium for family for me and my girlfriend - everything went fine, the payment went through except when she got her mail and clicked "accept invitation" the link redirected her to her spotify account website saying: "Un...

  • Casual Listener
  • just now I have purchased the premium for family for me and my girlfriend - everything went fine, the payment went through except when she got her mail and clicked "accept invitation" the link r...
  • 643 Views
  • 0 replies
  • 6 likes
  • 643 Views
  • 0 replies
  • 6 likes