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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82447 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
62961 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198432 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29842 Views
44 replies
4 likes
Hi, i just upgraded my account to a family account (Germany). I've just send a invitation to my nephew, but he couldnt get the Premium Family account couse of some reason (he always recieves a messege in German with "Hoppla! Da ist wohl etwas schiefg...
Hi, i just upgraded my account to a family account (Germany). I've just send a invitation to my nephew, but he couldnt get the Premium Family account couse of some reason (he always r...
Roadie
372 Views
1 replies
1 likes
Por casualidad pusimos el correo de un familiar mal y queríamos agregar el correcto. Para ello eliminamos a alguien y luego pudimos eliminar el correo malo. Ahora no podemos agregar a la persona que eliminamos. Qué podemos hacer?
Por casualidad pusimos el correo de un familiar mal y queríamos agregar el correcto. Para ello eliminamos a alguien y luego pudimos eliminar el correo malo. Ahora no podemos agregar a la persona que ...
Roadie
192 Views
1 replies
0 likes
Olá.Eu tenho uma playlist, quero adicionar amigos, para que eles possam adicionar músicas nesta lista também. Com eu faço?Eu utilizo o app no Android e Mac, não consegui em nenhum dos dois.Agradeço desde já.
Olá. Eu tenho uma playlist, quero adicionar amigos, para que eles possam adicionar músicas nesta lista também. Com eu faço? Eu utilizo o app no Android e Mac, não consegui em nenhum dos doi...
Roadie
1257 Views
1 replies
0 likes
Les llego una notificación diciendo que no piedieron confirmar la misma dirección del titular. Confirmo que vivimos en la misma casa y todos somos estudiantes. No puedo contactarme con Spotify y no encuentro solución, esto es verdaderamente embarazos...
Les llego una notificación diciendo que no piedieron confirmar la misma dirección del titular. Confirmo que vivimos en la misma casa y todos somos estudiantes. No puedo contactarme con Spotify y no e...
Roadie
247 Views
1 replies
0 likes
My husband doesn't get the invitation to his email address. I've already tried several times.
My husband doesn't get the invitation to his email address. I've already tried several times.
145 Views
0 replies
0 likes
üIch habe bei fb 2 Email Adressen für einen Account. jetzt hab ich ein Family Abo gemacht. Eine Email Adresse davon für meinen Sohn; eine davon für mich und Tochter und Mann mit ihrer eigenen Email.jetzt können wir mit dem beiden fb Adressen keine un...
üIch habe bei fb 2 Email Adressen für einen Account. jetzt hab ich ein Family Abo gemacht. Eine Email Adresse davon für meinen Sohn; eine davon für mich und Tochter und Mann mit ihrer e...
Roadie
295 Views
1 replies
0 likes
Hi,I just registered my daughter on spotify to connect her to Spotify Family. For some reason she was created with country = USA (which I don't really understand why it did that). But it is done and stuck. She doesn't have a credit card and doesn't h...
Hi, I just registered my daughter on spotify to connect her to Spotify Family. For some reason she was created with country = USA (which I don't really understand why it did that). But it i...
175 Views
0 replies
0 likes
Im trying to enter mine family plan, but it keeps giving the error alert. I've already tried different browsers and connections, im from Brazil.Any tips?
Im trying to enter mine family plan, but it keeps giving the error alert. I've already tried different browsers and connections, im from Brazil. Any tips?
Roadie
309 Views
1 replies
0 likes
I just opened the account and I think I put my business address by accident, instead of my home address, I'm not even sure, I was half asleep and I can't see my address anywhere.
I just opened the account and I think I put my business address by accident, instead of my home address, I'm not even sure, I was half asleep and I can't see my address anywhere.
Spotify Star
639 Views
1 replies
0 likes
Hi all, I get some problems with my account. At first, I accepted the invitation to join my friend's family premium discount account after canceling my own premium. However, there was something wrong with my friend's address. I was the only one that ...
Hi all, I get some problems with my account. At first, I accepted the invitation to join my friend's family premium discount account after canceling my own premium. However, there was s...
Spotify Star
1243 Views
5 replies
0 likes
Hi, We are family of 4. Is there any limit about to use Spotify offline?? Or can every member of my family download their music in their devices as a standalone premium? Thanks.Regards,Javier
Hi, We are family of 4. Is there any limit about to use Spotify offline?? Or can every member of my family download their music in their devices as a standalone premium? &n...
Roadie
2978 Views
1 replies
0 likes
There seems to big a problem with receiving the e-mail invitation. I tried adding my daughter to our family account by sending her an e-mail invitation. Unfortunately, she has not received the e-mail. Also checked the spam folder, which was empty. I ...
There seems to big a problem with receiving the e-mail invitation. I tried adding my daughter to our family account by sending her an e-mail invitation. Unfortunately, she has not received the e-m...
Newbie
598 Views
2 replies
1 likes
Hello, I have change Premium for Family Premium and I was charged 9.99 on my phone bill and I have change it for paypal with family account and Ive been charge too. Where can I request refund as I have been charge twice for both accounts ? Many Thank...
Hello, I have change Premium for Family Premium and I was charged 9.99 on my phone bill and I have change it for paypal with family account and Ive been charge too. Where c...
223 Views
0 replies
0 likes
Spotify no me deja unirme a un plan familiar, siendo que estuve dentro de ese plan familiar unas horas y después me sacó porque no se pudo verificar la dirección y sigo intentando unirme pero no me lo permite.Spotify does not let me join a family pla...
...o permite. Spotify does not let me join a family plan, being that I was within that family plan a few hours and then pulled me because the address could not be verified and I keep trying to join b...
Roadie
492 Views
1 replies
0 likes
I have a premium account and my father has just made a family account. He invited me to get a member of the family account just as he did with my mother (she didn‘t have a spotify account at all) and my sister (she had a non-paying account). With the...
I have a premium account and my father has just made a family account. He invited me to get a member of the family account just as he did with my mother (she didn‘t have a spotify account at all) a...
265 Views
0 replies
0 likes
I'm not able to use my family premium account, yesterday I did the changed from a free account to a family premium account, my husbands account it's already working as premium (he received my invite), I received the bill and the email confirmation bu...
I'm not able to use my family premium account, yesterday I did the changed from a free account to a family premium account, my husbands account it's already working as premium (he received my i...
Roadie
261 Views
1 replies
0 likes
This is the second time we have issues with the family subscription.. we put in our address and it doesn't allow to add any members! Somebody please help!
This is the second time we have issues with the family subscription.. we put in our address and it doesn't allow to add any members! Somebody please help!
Roadie
258 Views
1 replies
0 likes
I have a problem, I just contracted the premium version and my free month ends on October 30 but I already charge my card, I want my refund and cancellation.
I have a problem, I just contracted the premium version and my free month ends on October 30 but I already charge my card, I want my refund and cancellation.
Roadie
270 Views
1 replies
0 likes
Hi! I'm trying to join my family's Spotify premium account but it keeps appearing the message "oops, something went wrong" after I complete all the information regarding the account. Can you please let me know what is wrong with my account? Thank you...
Hi! I'm trying to join my family's Spotify premium account but it keeps appearing the message "oops, something went wrong" after I complete all the information regarding the account. Can you please l...
Roadie
270 Views
1 replies
0 likes
Buen día, contraté por segunda vez el plan familiar, y traté de agregar a los miembros de mi familia que estaban antes y a todos les llega el correo de la invitación, menos a una persona, ya trate de reenviar la invitación y nada
Buen día, contraté por segunda vez el plan familiar, y traté de agregar a los miembros de mi familia que estaban antes y a todos les llega el correo de la invitación, menos a una persona, ya trate de...
Casual Listener
1592 Views
2 replies
1 likes
