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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174085 Views
  • 32 replies
  • 9 likes
  • 174085 Views
  • 32 replies
  • 9 likes

Re: Lost all playlist when upgrading to Premium Family

Hi I've upgraded my account to family, I was logged with my Facebook account but when I upgraded all my playlist were lost. Could you help me please?

  • Newbie
  • Hi   I've upgraded my account to family, I was logged with my Facebook account  but when I upgraded all my playlist were lost. Could you help me please?
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Problema ao adicionar membro

Olá .. sou assinante do spotify premium family e gostaria de saber o por que quando eu adiciono uma pessoa ela recebe o link e quando pede pra por o endereço da erro.. escrito: Você não pode participar deste plano premium familiar . Não foi possível ...

  • Newbie
  • Olá .. sou assinante do spotify premium family e gostaria de saber o por que quando eu adiciono uma pessoa ela recebe o link e quando pede pra por o endereço da erro.. escrito: Você não pode p...
  • Bittencourt
  • Spotify Star
  • 1524 Views
  • 3 replies
  • 0 likes
  • 1524 Views
  • 3 replies
  • 0 likes

Premium family

"Can´t upgrade to premium family. I get the error code: "600 - Oops something went wrong, please try again". I have also tried the to redeem but get the message: "Unfortunately this Premium code does not seem to be valid. Try again or contact custome...

  • Newbie
  • "Can´t upgrade to premium family. I get the error code: "600 - Oops something went wrong, please try again". I have also tried the to redeem but get the message: "Unfortunately this Premium code d...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Problemas con mi.cuenta, tenemos plan familiar desde hace un mes, y hoy me aparecio plan gratis y a

Tenemos un plan familiar, hoy amaneció mi.cuenta con plan gratis y la.de.toda mi.familia sigue en premium, ya me.volvieron un mandar la invitación y nada, ya desinstalé el.programa y volví a comenzar y nada cambia, que sucede ?????

  • Newbie
  • Tenemos un plan familiar, hoy amaneció mi.cuenta con plan gratis y la.de.toda mi.familia sigue en premium, ya me.volvieron un mandar la invitación y nada, ya desinstalé el.programa y volví a comenzar...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Verifying a family living same house

Guys... I keep on bring my wife and my parents that live in the same house and Spotify keeps cancelling them in my Premium Family signature... what is going on? How can we fix? How does Spotify verify if a family member lives in the same place or not...

  • Newbie
  • Guys... I keep on bring my wife and my parents that live in the same house and Spotify keeps cancelling them in my Premium Family signature... what is going on? How can we fix? How does Spotify v...
  • 173 Views
  • 0 replies
  • 1 likes
  • 173 Views
  • 0 replies
  • 1 likes

Solved!! Using Family Premium in the USA. Will I block the rest of my Family users in the UK ?

Hi, I have family premium purchsed to a UK Spotify account, and I am going to the States in 10 days. I'd like to use Spotify abroad and am aware I can use the "change country" option. However I am the only one in my family going to the States. My que...

  • Casual Listener
  • Hi, I have family premium purchsed to a UK Spotify account, and I am going to the States in 10 days. I'd like to use Spotify abroad and am aware I can use the "change country" option. However I am t...
  • JimRit57
  • Casual Listener
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

600 - Ups, ada yang salah, coba lagi.

kenapa waktu konfirmasi spotify family ada tulisan "600 - Ups, ada yang salah, coba lagi."

  • Newbie
  • kenapa waktu konfirmasi spotify family ada tulisan "600 - Ups, ada yang salah, coba lagi."
  • 943 Views
  • 0 replies
  • 1 likes
  • 943 Views
  • 0 replies
  • 1 likes

Hulu/Spotify Deal

I already have a Spotify premium account, how do I get the 4.99 hulu bundled with my spotify accoun?

  • Newbie
  • I already have a Spotify premium account, how do I get the 4.99 hulu bundled with my spotify accoun?
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

My account was removed from the family plan

I have a premium family account with my husband (he is the owner), we live in the same house. Spotify has removed my account three times for not being able to confirm my account. what I do? It is stressful to be doing the same to have the service.Tha...

  • Newbie
  • I have a premium family account with my husband (he is the owner), we live in the same house. Spotify has removed my account three times for not being able to confirm my account. what I do? It is s...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Cannot select Germany during SheerID verification

Hey guys, I used Spotify premium in Austria and now moved to Germany and wanted to change to Spotify Premiusm. HOWEVER, when I am asked to enter the Country during the SheerID process, Germany is not even in the list. Furthermore, I cannot change the...

  • Visitor
  • Hey guys,   I used Spotify premium in Austria and now moved to Germany and wanted to change to Spotify Premiusm. HOWEVER, when I am asked to enter the Country during the SheerID process, Germa...
  • Maxim
  • Spotify Star
  • 836 Views
  • 1 replies
  • 0 likes
  • 836 Views
  • 1 replies
  • 0 likes

Cant add family members

Its fu**kin hard to get support and my family members are getting a kick from their premium subscription!!!! Its way too hard to make this work!!!!!! We live in the same place, and under the same roof and i dont know why spotify cant get it to work!!...

  • Newbie
  • Its fu**kin hard to get support and my family members are getting a kick from their premium subscription!!!! Its way too hard to make this work!!!!!! We live in the same place, and under the same r...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Abonnement premium erreur

Bonjour je me suis trompé d’abonnement et j’ai été facturé 4.99$ je souhaite être remboursé. Et procéder au Bon abonnement.

  • Newbie
  • Bonjour je me suis trompé d’abonnement et j’ai été facturé 4.99$ je souhaite être remboursé. Et procéder au Bon abonnement.
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Premium for family stopped working

I have a family premium account and it always worked great. But now my phone says i have to get premium if i want to download songs and all the songs i have downloaded earlier aren't downloaded anymore. I didn't receive any message from spotify, so i...

  • Newbie
  • I have a family premium account and it always worked great. But now my phone says i have to get premium if i want to download songs and all the songs i have downloaded earlier aren't downloaded a...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

emails not being recevied

I have tried setting up family sub, and have also sent a one mone subsciption to a friend so far they are not getting the emails, whats happening

  • Casual Listener
  • I have tried setting up family sub, and have also sent a one mone subsciption to a friend   so far they are not getting the emails, whats happening
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Buying gift cards from other countries

I live in Brazil. Spotify doesn't bother to sell gift cards here.I want to gift a friend, who also lives in Brazil. If I choose to buy an US gift card, for example, I'd have to pay some extra taxes. Not ideal, but i'm willing to bite.Other than the h...

  • Newbie
  • I live in Brazil. Spotify doesn't bother to sell gift cards here. I want to gift a friend, who also lives in Brazil.  If I choose to buy an US gift card, for example, I'd have to pay some extr...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Re: von premium auf family wechseln

Ich habe Spotify Premium gekündigt und möchte jetzt gern zu Family wechseln. Meine Schwester kann mir die Einladung aber nicht schicken. Woran kann dies liegen?

  • Newbie
  • Ich habe Spotify Premium gekündigt und möchte jetzt gern zu Family wechseln. Meine Schwester kann mir die Einladung aber nicht schicken. Woran kann dies liegen?
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

No Links via email

I have recently joined Premium Family My daughter was getting spotify streaming nly before. I have sent her an email to join the family plan, but a couple of hours have passed and she still not got the email. She shows on my family settign as sent, b...

  • Casual Listener
  • I have recently joined Premium Family   My daughter was getting spotify streaming nly before.   I have sent her an email to join the family plan, but a couple of hours have passed and s...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Nao consigo convidar minha mulher

Estou enviando o convite para minha mulher sobre o spotify familia e nao consigo validar, diz que os dados está invalido. Eu já tentei os 3 endereços que morei e nenhum passar, como deve proceder ?

  • Newbie
  • Estou enviando o convite para minha mulher sobre o spotify familia e nao consigo validar, diz que os dados está invalido.   Eu já tentei os 3 endereços que morei e nenhum passar, como deve pro...
  • Bittencourt
  • Spotify Star
  • 2338 Views
  • 3 replies
  • 0 likes
  • 2338 Views
  • 3 replies
  • 0 likes

My Family members are unable to accept my invitation

I have sent an invitation to my wife and she has been unable to accept my invitation. She gets the message "\\3 - Oops something went wrong, please try again."

  • Newbie
  • I have sent an invitation to my wife and she has been unable to accept my invitation.   She gets the message   "\\3 - Oops something went wrong, please try again."
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Family multiple addresses

HiAnyone know if Spotify Family works with multiple addresses (and multiple IP adresses)?My kids live with their mother every other week and I am curious of Spotify Family only works while they are physically at my house (and IP address)Can anyone he...

  • Newbie
  • Hi Anyone know if Spotify Family works with multiple addresses (and multiple IP adresses)? My kids live with their mother every other week and I am curious of Spotify Family only works while they a...
  • Maxim
  • Spotify Star
  • 1099 Views
  • 1 replies
  • 0 likes
  • 1099 Views
  • 1 replies
  • 0 likes