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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 93688 Views
  • 32 replies
  • 5 likes
  • 93688 Views
  • 32 replies
  • 5 likes

Superuser Contribution Family Duo Adress Issue

PlanFamily DuoCountryBrazilDeviceComputerOperating SystemWindows 10 My Question or IssueMeu endereço não aparece na busca de endereço. Tentei colocar qualquer tipo de informação, mas mesmo assim não é possível encontrar nada nem mesmo próximo ao meu ...

  • Casual Listener
  • Plan Family Duo Country Brazil Device Computer Operating System Windows 10   My Question or Issue Meu endereço não aparece na busca de endereço. Tentei colocar qualquer tipo de i...
  • Jeremy
  • Spotify
  • 634 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 634 Views
  • 3 replies
  • 0 likes

Superuser Contribution Brother is exchange student, wants to join Family Premium

PlanPremiumCountryBelgium My Question or IssueHi, currently, my brother is an exchange student in Cyprus, but he normally still lives with us. He wants to join the Family Premium, but he won't get accepted, because he is not in Belgium. Can he still ...

  • Newbie
  • Plan Premium Country Belgium   My Question or Issue Hi, currently, my brother is an exchange student in Cyprus, but he normally still lives with us. He wants to join the Family Premium, b...
  • Maxim
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join Family plan after Mobile provider promo

HelloGot premium as a promo by MTS (Russian mobile provider) but want to switch to a Family plan after 6 months. Keep getting an error while switching, MTS refer me to Spotify telling me that everything already off on their side.

  • Newbie
  • Hello Got premium as a promo by MTS (Russian mobile provider) but want to switch to a Family plan after 6 months.    Keep getting an error while switching, MTS refer me to Spotify t...
  • slavroman
  • Casual Listener
  • 839 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 839 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium with children/teens and age of 14 and above

PlanPremium FamilyCountry: GermanyDeviceSamsung Galaxy S7Operating SystemAndroid ??? My Question or IssueDear Spotify support and responibles,I bought a Family Premium account today and found out, that it is not possible to include our daughter, 14 y...

  • Casual Listener
  • Plan Premium Family Country: Germany Device Samsung Galaxy S7 Operating System Android ???   My Question or Issue Dear Spotify support and responibles, I bought a Family P...
  • Alex
  • Moderator
  • 4326 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 4326 Views
  • 8 replies
  • 0 likes

Superuser Contribution I cannot get this to work!

Plan PremiumCountry AustraliaDevice Google Home and Google Nest Mini I have two children in separate rooms with separate speakers and different tastes in music. I have Spotify Premium. I have read each post on here but just cannot get the speakers to...

  • Casual Listener
  • Plan Premium Country Australia Device Google Home and Google Nest Mini       I have two children in separate rooms with separate speakers and different tastes in m...
  • Jeremy
  • Spotify
  • 649 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 649 Views
  • 7 replies
  • 0 likes

Superuser Contribution Account visibility

HiJust upgraded to family premiumIn my settings, the word account appears but I cannot open it to see the plan or who is connected to it I am using Android and the rest of the family is on Apple My wife has account with an arrow to press to open acco...

  • Casual Listener
  • Hi Just upgraded to family premium In my settings, the word account appears but I cannot open it to see the plan or who is connected to it  I am using Android and the rest of the family is o...
  • Jeremy
  • Spotify
  • 559 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 559 Views
  • 3 replies
  • 0 likes

Solved!! Playlist after switching to another family plan

PlanPremium Family CountryThe Netherlands DeviceiPadOperating SystemiOS 14 My Question or IssueWe have premium family with 3 users, all their own playlists. We are going to create a new Premium Family plan. How do I switch the users without losing th...

  • Casual Listener
  • Plan Premium Family  Country The Netherlands   Device iPad Operating System iOS 14   My Question or Issue We have premium family with 3 users, all their own playlists. We a...
  • MVGG
  • Casual Listener
  • 2187 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2187 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify plan familiar premium

Si me borro del plan familiar premium ¿se le notifica al administrador de la cuenta?Muchas gracias

  • Newbie
  • Si me borro del plan familiar premium ¿se le notifica al administrador de la cuenta? Muchas gracias   
  • Novy
  • Moderator
  • 574 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to a Premium family plan. But I am unable to add members to it

PlanPremiumCountryIndia My Question or IssueI had a premium individual plan which I upgraded to a Premium family plan. But I am unable to add members to it. when I go to the invite page it shows an error "There was a problem, please try again later"....

  • Newbie
  • Plan Premium Country India     My Question or Issue I had a premium individual plan which I upgraded to a Premium family plan. But I am unable to add members to it. when I go to t...
  • Alex
  • Moderator
  • 978 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 978 Views
  • 5 replies
  • 0 likes

Superuser Contribution Family premium, Google home, voice recognition and children

Plan PremiumCountry Sweden DeviceIphone and google home My Question or IssueHello!I have a Spotify Family account and several google devices in my home, where my aim is that my children (all below 13 years old) will be able to play their own spotify ...

  • Casual Listener
  • Plan Premium Country Sweden   Device Iphone and google home   My Question or Issue Hello! I have a Spotify Family account and several google devices in my home, where my aim i...
  • Alex
  • Moderator
  • 552 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 552 Views
  • 3 replies
  • 0 likes

Solved!! Family member can’t get back into their account

A family member changed phone. The app was transferred but not the account! I can invite them again but this creates a new account. How do they sign into their old account?

  • Casual Listener
  • A family member changed phone. The app was transferred but not the account! I can invite them again but this creates a new account. How do they sign into their old account?
  • Maxim
  • Spotify Star
  • 628 Views
  • 3 replies
  • 0 likes
  • 628 Views
  • 3 replies
  • 0 likes

Superuser Contribution Address and Premium Family

I apologise for eventually repeating a topic but this seems to be a specific issue, in my case. I'm currently living in Serbia and have a Premium Family account, paid with a portuguese CC, but with reference to a Serbian address, to which I cannot in...

  • Newbie
  • I apologise for eventually repeating a topic but this seems to be a specific issue, in my case.   I'm currently living in Serbia and have a Premium Family account, paid with a portuguese CC, b...
  • noee
  • Newbie
  • 854 Views
  • 8 replies
  • 1 likes
  • Premium for Family
  • 854 Views
  • 8 replies
  • 1 likes

Solved!! Transfer Acc from UK to India

Plan: Family Plan UKFree/Premium: PremiumCountry: UKDevice: Samsung S20 / Ipad / LaptopOperating System: Android Oreo, Windows 10My Question or Issue:Hi, I've been part of a Spotify Premium UK account for several years (on a family plan with 4 other ...

  • Casual Listener
  • Plan: Family Plan UK Free/Premium: Premium Country: UK Device: Samsung S20 / Ipad / Laptop Operating System:  Android Oreo, Windows 10 My Question or Issue: Hi, I've been part of a S...
  • Maxim
  • Spotify Star
  • 824 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 824 Views
  • 3 replies
  • 0 likes

Superuser Contribution disable permant shuffle for playlist on android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue how to permanent disable shuffle for playlists?on computer and android app? very anoying to ...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • MafeG
  • Spotify Legend
  • 429 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 429 Views
  • 1 replies
  • 1 likes

Moving to another country, will it affect family members to rejoin the plan?

PlanPremiumCountryJapanDeviceOperating System My Question or IssueWe currently live in Japan, but are considering going to the Philippines to live for a while. I am the manager of the family plan, and I want to renew it in the Philippines when the cu...

  • Casual Listener
  • ...am the manager of the family plan, and I want to renew it in the Philippines when the current subscription expires.   My sister just joined the plan about 7 months ago, will she be unable t...
  • Maxim
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution My family invite won't allow them to log in. Says username & password invalid??

Hi I have family premium & my daughter was included in this, until it just stopped working. Sent her a new invitation (after finding a bogus person in my account!) & she gets message that username & password invalid and can't log in. Any help appreci...

  • Visitor
  • Hi I have family premium & my daughter was included in this, until it just stopped working. Sent her a new invitation (after finding a bogus person in my account!) & she gets message that u...
  • Novy
  • Moderator
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I stop these advertisements in premium duo.

PlanPremiumCountrySouth Africa DeviceiPhone 11Operating Systemios 14.4 My Question or Issue How do I permanently remove these adverts. I pay to not have ads. What gives?  

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  • Casual Listener
  • Plan Premium Country South Africa  Device iPhone 11 Operating System ios 14.4   My Question or Issue   How do I permanently remove these adverts. I pay to not have ads. What...
  • CarlosE
  • Moderator
  • 1912 Views
  • 4 replies
  • 3 likes
  • Premium for Family
  • 1912 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Plano Familia

PlanPremium FamilyCountry Brazil My Question or Issue Sou a tilular do plano familia (pagante) e um dos membros da familia (irmã) que faz parte do plano precisa viajar para os EUA por 6 - 10 meses, ela terá acesso as playlists e a conta dela fora do ...

  • Newbie
  • Plan Premium Family Country  Brazil   My Question or Issue  Sou a tilular do plano familia (pagante) e um dos membros da familia (irmã) que faz parte do plano precisa viajar p...
  • Eni
  • Moderator
  • 804 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 804 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium - Husband removed from account

Spotify: why do family members only have 7 days to confirm their address? Why not 30 days?why don't members have until 11:59 PM local time to confirm their address? The 7 days is not based upon a 24 hour clock. So if Spotify sends the confirmation em...

  • Visitor
  • Spotify:   why do family members only have 7 days to confirm their address? Why not 30 days? why don't members have until 11:59 PM local time to confirm their address? The 7 days is not b...
  • Alex
  • Moderator
  • 845 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 845 Views
  • 3 replies
  • 0 likes

Superuser Contribution FAMILY AND ECHO ALEXA

Hi Spotify,although somebody marked this as solved: This is NOT the case!Please read all the comments in:https://community.spotify.com/t5/Premium-Family/FAMILY-AND-ECHO-ALEXA/td-p/4645953/page/4and then please ACT!!!!If my kids wouldn't urge me to st...

  • Casual Listener
  • Hi Spotify, although somebody marked this as solved: This is NOT the case! Please read all the comments in: https://community.spotify.com/t5/Premium-Family/FAMILY-AND-ECHO-ALEXA/td-p/4645953/p...
  • steviehs
  • Casual Listener
  • 493 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 493 Views
  • 2 replies
  • 0 likes