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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 113941 Views
  • 32 replies
  • 7 likes
  • 113941 Views
  • 32 replies
  • 7 likes

I am unable to join the family membership because I can't change my country

I am currently on holiday in another country and I was reminded to join the family membership although I can't as I already changed my country because of the messages that have appeared and now I cannot change my location.Please help

  • Visitor
  • I am currently on holiday in another country and I was reminded to join the family membership although I can't as I already changed my country because of the messages that have appeared and now I c...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to add son to premium, default address city is wrong

Trying to add son to premium, default address city is wrong and he is getting an error message that the address is wrong but he tried correcting it and it's unable to be corrected. Please help. Address should be 118 Kings Road Plymouth Meeting PA; yo...

  • Visitor
  • Trying to add son to premium, default address city is wrong and he is getting an error message that the address is wrong but he tried correcting it and it's unable to be corrected. Please help. Addre...
  • OscarDC
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Family Plan doesn’t stay on my account

PlanFree/PremiumPremium FamilyCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy son sent me a link for Spotify premium family plan and it worked, but onc...

  • Visitor
  •   Plan Free/Premium Premium Family Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

What happens to a user's playlist when adding them to another plan?

I want to add a family member to a family premium plan. What will happen to their playlist? Will they lose it?

  • Visitor
  • I want to add a family member to a family premium plan. What will happen to their playlist? Will they lose it?
  • AdamDam
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

change accounts on the family plan

I go to spotify accounts - premium familiar, and I can see all the accounts, but I can't change the email adress of them. I want to change two emails, how can I do it?Thanks

  • Visitor
  • I go to spotify accounts - premium familiar, and I can see all the accounts, but I can't change the email adress of them. I want to change two emails, how can I do it? Thanks
  • kaworu_bloodpaw
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Sonos will override Apple CarPlay

While listening to Spotify on Apple CarPlay. If someone at home runs Spotify thru Sonos then it will change songs on CarPlay while mobile.

  • Visitor
  • While listening to Spotify on Apple CarPlay. If someone at home runs Spotify thru Sonos then it will change songs on CarPlay while mobile.
  • kaworu_bloodpaw
  • Roadie
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

I live in india & i have spotifyduo why cant my sibling use it from london?

I live in India & i have Spotify duo membership why cant my sibling use it from London? I brought it so we can use it .

  • Visitor
  • I live in India & i have Spotify duo membership why cant my sibling use it from London? I brought it so we can use it .
  • Bittencourt
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prevent enabling explicit content

I am the plan manager and am able to turn explicit content off for my family. The issue is that when my family are logged in on their own devices, they are able to turn it back on! What is the point of that? Does anyone know if this is by design or d...

  • Newbie
  • I am the plan manager and am able to turn explicit content off for my family. The issue is that when my family are logged in on their own devices, they are able to turn it back on! What is the p...
  • Yordan
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Change of Address without having to delete account

Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!

  • Visitor
  • Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!
  • Yordan
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 129 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Address Verification Fails

Hi, I'm trying to add a family member to my Family Account, and it keeps telling me the address verification fails I have tried the following: - Logging in incognito, with different browsers, and on different systems, both pcs and phones.- Copying an...

  • Casual Listener
  • Hi,   I'm trying to add a family member to my Family Account, and it keeps telling me the address verification fails I have tried the following:   - Logging in incognito, with d...
  • AlexCWR
  • Casual Listener
  • 480 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 480 Views
  • 4 replies
  • 0 likes

Switching primary account on Family issues

.PlanPremium FamilyCountryUSADevice(iPhone 11)Operating System(iOS 16.1.2) My Question or IssueSo we switched which account our premium family subscription was paying for the subscription from my wife’s to mine. My wife has accepted my invitation to ...

  • Visitor
  • . Plan Premium Family Country USA Device (iPhone 11) Operating System (iOS 16.1.2)   My Question or Issue So we switched which account our premium family subscription was paying for t...
  • kaworu_bloodpaw
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can use one Spotify Account at the same time on multiple devices!

PlanPremium Family Countrythe NetherlandsDevicePC and Android mobilesOperating SystemPC and Android mobiles My Question or IssueI have a family plan, but this questions focusses on my own personal account. The way Spotify accounts use to work is that...

  • Casual Listener
  • Plan Premium Family  Country the Netherlands Device PC and Android mobiles Operating System PC and Android mobiles   My Question or Issue I have a family plan, but this q...
  • Lyubka
  • Moderator
  • 496 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 496 Views
  • 5 replies
  • 0 likes

Superuser Contribution Family account address verification fails

Trying to add a family member and entering the exact same address, the site falsely says something to the effect of "apparently you are in a different country. Try again, when you are at home". Not only am I at home at the exact address, I also am on...

  • Visitor
  • Trying to add a family member and entering the exact same address, the site falsely says something to the effect of "apparently you are in a different country. Try again, when you are at home". &n...
  • OscarDC
  • Moderator
  • 406 Views
  • 1 replies
  • 1 likes
  • 406 Views
  • 1 replies
  • 1 likes

Superuser Contribution Play music on google home speaker from a different family spotify acct

We have a google home speaker in my kid's playroom. All our google devices are connected to my (parent) google account because that's necessary for using other google products in our home effectively. However, I'd like that speaker to connect to anot...

  • Casual Listener
  • ...ffectively. However, I'd like that speaker to connect to another one of our spotify family accounts (my kids') rather than mine so i can listen to music elsewhere on my phone/laptop. Can this be done? Or can I...
  • lia_bia
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Superuser Contribution What is the best way to use Sonos with Spotify and a Family Account?

We have a family plan which is used for 2 adults and 2 Kids. We are also using Spotify on our Sonos/ Alexa speakers. As of now Sonos speakers are linked to my account. As my kids also use the Sonos/ Alexa devices this leads to my profile being filled...

  • Visitor
  • We have a family plan which is used for 2 adults and 2 Kids. We are also using Spotify on our Sonos/ Alexa speakers. As of now Sonos speakers are linked to my account. As my kids also use the S...
  • MihailY
  • Moderator
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution como ver la dirección de mi cuenta

No consigo que una persona de una a mi cuenta premium por que la dirección de google maps esta mal y no se cual puse en el origen

  • Visitor
  • No consigo que una persona de una a mi cuenta premium por que la dirección de google maps esta mal y no se cual puse en el origen
  • Joan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile phone app stuck in Downgrade Screen

Hi,I have recently changed my Premium plan, during recent years I was the one account paying for my Family Premium plan. Last month, I desubscribe from the plan and my dad started his own Family Premium plan and I joined it.Now my account is stucked ...

  • Casual Listener
  • Hi, I have recently changed my Premium plan, during recent years I was the one account paying for my Family Premium plan. Last month, I desubscribe from the plan and my dad started his own Family P...
  • Yordan
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution se alcanzo el limite de dispositivos

me sale que tengo que borrar descargas de otros dispositivos para poder descargar en este

  • Visitor
  • me sale que tengo que borrar descargas de otros dispositivos para poder descargar en este
  • Joan
  • Moderator
  • 1193 Views
  • 1 replies
  • 0 likes
  • 1193 Views
  • 1 replies
  • 0 likes