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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
83098 Views
67 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
63959 Views
32 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199143 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30109 Views
44 replies
4 likes
I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my premium.
I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my p...
Newbie
1270 Views
2 replies
0 likes
PlanPremiumCountryAustralia My Question or IssueMy Dad had his profile attached to my family account but it somehow got deleted when he went overseas. Is there a way to get it attached again to the Family Account?
Plan Premium Country Australia My Question or Issue My Dad had his profile attached to my family account but it somehow got deleted when he went overseas. Is there a way to get it a...
Spotify Star
227 Views
1 replies
0 likes
I live with my family in australia and we have a family plan. I have been travelling in the US for the past three or four months and have had no problems with spotify, but I quite literally flew back into the country TODAY and it’s kicked me from the...
I live with my family in australia and we have a family plan. I have been travelling in the US for the past three or four months and have had no problems with spotify, but I quite literally flew b...
Not applicable
450 Views
1 replies
0 likes
I have a Premium Individual subscription but my dad has upgraded his subscription to Family and I have joined his subscription. Do I need to cancel my subscription or does Spotify do that automatically? I've tried canceling it but since I'm now a mem...
I have a Premium Individual subscription but my dad has upgraded his subscription to Family and I have joined his subscription. Do I need to cancel my subscription or does Spotify do that a...
Spotify Star
813 Views
3 replies
0 likes
Quiero que el plan familiar se pueda abonar por 12 meses
Quiero que el plan familiar se pueda abonar por 12 meses
Moderator
407 Views
1 replies
0 likes
Hello, today I got kicked out of my Family Subscription while going on a walk (in the morning it still worked). I tried to rejoin with the link from my mother and it constantly says Im in an other country, which in fact I'm not, lol. The address is c...
Hello, today I got kicked out of my Family Subscription while going on a walk (in the morning it still worked). I tried to rejoin with the link from my mother and it constantly s...
Visitor
640 Views
6 replies
1 likes
I have made the payment but it is not still reflected in my Spotify account
I have made the payment but it is not still reflected in my Spotify account
Spotify Star
280 Views
1 replies
0 likes
Payment card expired. Plan was canceled. Resubscribed. One member can't log in with their existing account through the invite sent. Please help. I have logged out. logged in. resent invite. can't figure it out. can't access my playlists.
Payment card expired. Plan was canceled. Resubscribed. One member can't log in with their existing account through the invite sent. Please help. I have logged out. logged in. resent invite. ca...
Casual Listener
521 Views
4 replies
0 likes
My daughter was kicked out of the family plan with no apparent warning. She still lives at the same address as all of our family members. Possibly this happened because I was away for a week abroad.This also happened a few months ago with my son and ...
My daughter was kicked out of the family plan with no apparent warning. She still lives at the same address as all of our family members. Possibly this happened because I was away for a week abroad....
Regular
807 Views
3 replies
0 likes
My children and I moved house where the main account holder is my husband. He sent the invite to the three of us. My invite link worked, but neither of my children could join. You could easily check the previous address my children and I shared and t...
My children and I moved house where the main account holder is my husband. He sent the invite to the three of us. My invite link worked, but neither of my children could join. You could easily check ...
Spotify Star
319 Views
1 replies
1 likes
My husband is trying to join my family plan, it is telling him he is in the wrong country. But we are using the same address
My husband is trying to join my family plan, it is telling him he is in the wrong country. But we are using the same address
Visitor
694 Views
3 replies
0 likes
PlanPremium FamilyCountrySweden DeviceiPhone 8Operating SystemiOS 16.7.2 My Question or IssueWe have been trying to add out two younger sons to our Premium Family account with no success. We follow the procedure by sending a link by the owner of the ...
Plan Premium Family Country Sweden Device iPhone 8 Operating System iOS 16.7.2 My Question or Issue We have been trying to add out two younger sons to our Premium Family a...
Music Fan
1606 Views
11 replies
0 likes
PlanPremium FamilyCountryUk DeviceiPhone 15 My Question or IssueI’ve just transferred to a new phone and I can’t download any songs to my new phone. I reformatted my old phone so there are no new phones on my plan. Any ideas ? Thanks
Plan Premium Family Country Uk Device iPhone 15 My Question or Issue I’ve just transferred to a new phone and I can’t download any songs to my new phone. I reformatted m...
Spotify Star
251 Views
3 replies
0 likes
Hi. Please help me. I have sent a invite to my sister to join as a member to my family plan in spotify. Even though I have input same address as mine and change her country setimting to her account she still cannot join to the member. My country is P...
Hi. Please help me. I have sent a invite to my sister to join as a member to my family plan in spotify. Even though I have input same address as mine and change her country setimting to her account s...
Spotify Star
971 Views
3 replies
1 likes
Premium Family, I am the account owner, 3 members.Last week, one member was dropped accidentially (by system?).No Error message on client side, just the information that this account is currently "spotify free" or no membership recognized.Well, that ...
Premium Family, I am the account owner, 3 members. Last week, one member was dropped accidentially (by system?). No Error message on client side, just the information that this account is c...
Spotify Star
358 Views
3 replies
0 likes
I had a duo plan with my wife. Now my sister is moving in with us so we tried to join her plan. She changed the address to the address that we live in but I cannot join the family plan.
I had a duo plan with my wife. Now my sister is moving in with us so we tried to join her plan. She changed the address to the address that we live in but I cannot join the family plan.
Regular
254 Views
1 replies
0 likes
I am the plan manager for the family account and am trying to add my sisters. They live at the same address I do, but when they click the link and log in, there is no option to confirm the address and the message returned is:You can’t join this planW...
I am the plan manager for the family account and am trying to add my sisters. They live at the same address I do, but when they click the link and log in, there is no option to confirm the address a...
Newbie
983 Views
3 replies
0 likes
I cannot add my brother to my family access account, we stay in the same area and not far from address in Spotify. We are currently try to do it in another country. My brother enters address exactly how it is in my account. Could you please send all ...
I cannot add my brother to my family access account, we stay in the same area and not far from address in Spotify. We are currently try to do it in another country. My brother enters address e...
Spotify Star
241 Views
1 replies
0 likes
I have a similar problem. My family moved from Norway to Cambodia, and now started subscribing to spotify family. I first tried entering my norwegian address (we still own our house in Norway), but my kids were not allowed to join. "It looks as if yo...
I have a similar problem. My family moved from Norway to Cambodia, and now started subscribing to spotify family. I first tried entering my norwegian address (we still own our house in Norway), but m...
Spotify Star
301 Views
1 replies
0 likes
We have been using premium, me and my wife. During a vacation her account was removed from the family premium subscription - by Spotifywithout any warning. We are back at our address now and she can't join back. Also this approach to handle issues is...
We have been using premium, me and my wife. During a vacation her account was removed from the family premium subscription - by Spotifywithout any warning. We are back at our address now and she c...
Regular
314 Views
2 replies
1 likes
