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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20274 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179349 Views
32 replies
9 likes
Hi, we currently have the premium family plan for 6 members and would like to switch to the basic family plan for 6 members since we don't need to pay extra for audio books. If we switch the plan, will anything be lost (current members, playlists, et...
Hi, we currently have the premium family plan for 6 members and would like to switch to the basic family plan for 6 members since we don't need to pay extra for audio books. If we switch the p...
Spotify Star
299 Views
1 replies
0 likes
My son got off family plan but is plan manager and now I have no access to change anything or add other family members
My son got off family plan but is plan manager and now I have no access to change anything or add other family members
Spotify Star
181 Views
1 replies
0 likes
PlanPremiumCountryCanada My Question or IssueA few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan manager. Would it be possible to remain on the same plan with the rest of the f...
Plan Premium Country Canada My Question or Issue A few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan m...
Visitor
355 Views
2 replies
0 likes
Is it possible to change plan manager with family plan?
Is it possible to change plan manager with family plan?
Moderator
578 Views
5 replies
2 likes
As above
As above
Spotify Star
291 Views
1 replies
0 likes
I can't join a family subscription, but I live with the subscription creator.
I can't join a family subscription, but I live with the subscription creator.
Spotify Star
194 Views
1 replies
0 likes
Both of my children started receiving repeated requests to verify their address. We checked, and the addresses should match as required. However, they kept getting these address verification requests. Meanwhile, my wife did not receive any verificati...
...equests. Meanwhile, my wife did not receive any verification request at all. Now that the deadline has passed, my children have to wait 12 months before trying again. We are on the Family Premium plan. We a...
Spotify Star
349 Views
1 replies
0 likes
The payment wasn't renewed so I was kicked out of it. But then we bought it again but now I can't join it.
The payment wasn't renewed so I was kicked out of it. But then we bought it again but now I can't join it.
Spotify Star
348 Views
1 replies
0 likes
Hi Community! There is an audiobook I'm listening to in my account, but the same audiobook cannot be accessed from my wife's account (we're using the Premium Family plan). Aware of the 15 hours per month limit, I don't see why we can't share that tim...
Hi Community! There is an audiobook I'm listening to in my account, but the same audiobook cannot be accessed from my wife's account (we're using the Premium Family plan). Aware of the 15 hours p...
Visitor
3519 Views
6 replies
0 likes
Meu pagamento está programado em débito em conta porém, todo mês ele não reconhece. O que eu faço?
Meu pagamento está programado em débito em conta porém, todo mês ele não reconhece. O que eu faço?
Spotify Star
145 Views
1 replies
0 likes
PlanFamiliarCountryMéxico My Question or IssueMi familia tiene un plan familiar donde yo soy la titular. Mi cuñada siempre ha sido parte del plan, pero de un momento a otro el sistema la sacó. Ya no aparece en mis familiares con acceso. Intenté volve...
Plan Familiar Country México My Question or Issue Mi familia tiene un plan familiar donde yo soy la titular. Mi cuñada siempre ha sido parte del plan, pero de un momento a otro el sistem...
Moderator
577 Views
4 replies
1 likes
Hi, I was asked to verify the address of the family plan, but when I tried, the address in the Family Plan was not the current one, so the plan manager had to change it. When he did, it sent a verification to every other account in the family plan, e...
Hi, I was asked to verify the address of the family plan, but when I tried, the address in the Family Plan was not the current one, so the plan manager had to change it. When he did, it sent a...
Spotify Star
369 Views
1 replies
0 likes
i recovered it,but it didn’t showed up in application
i recovered it,but it didn’t showed up in application
Spotify Star
195 Views
1 replies
0 likes
PlanPremium FamilyCountrySwitzerlandDeviceAndroid My Question or IssueI got the invite to join the premium family plan, but i cant join. I am logged in to my account, the link is opening, but after i add the address i get the system reply which reads...
Plan Premium Family Country Switzerland Device Android My Question or Issue I got the invite to join the premium family plan, but i cant join. I am logged in to my account, the link i...
Casual Listener
152 Views
2 replies
0 likes
PlanPremium FamilyCountryItaly DeviceMac Mini, OnePlusOperating SystemAndroid, OSX My Question or IssueAs seen in the attached screenshot, a mail warned me that I should confirm my home address and I had time till August, 13. Today is August, 13, and...
Plan Premium Family Country Italy Device Mac Mini, OnePlus Operating System Android, OSX My Question or Issue As seen in the attached screenshot, a mail warned me that I s...
Spotify Star
251 Views
1 replies
0 likes
Thanks Maxim, but when I try to enter my address, I'm only allowed to select a country (France in my case).I can't enter the full address with street & ZIP code. So it's basically useless.
Thanks Maxim, but when I try to enter my address, I'm only allowed to select a country (France in my case). I can't enter the full address with street & ZIP code. So it's basically useless.
Spotify Star
193 Views
1 replies
0 likes
I’m currently subscribed to Spotify Family Plan under Singtel (a partner of Spotify. I would like to cancel my subscription from Singtel and go directly under Spotify. May i know: What will happen to my and my family members account after cancelling ...
I’m currently subscribed to Spotify Family Plan under Singtel (a partner of Spotify. I would like to cancel my subscription from Singtel and go directly under Spotify. May i know: What will h...
Spotify Star
679 Views
3 replies
0 likes
Need to change the address
Need to change the address
Spotify Star
151 Views
1 replies
0 likes
PlanFamily PremiumCountryFR DeviceChromeOperating SystemLinux My Question or Issue Just moved from personal premium to family premium, I got redirected tohttps://www.spotify.com/fr/family/setup/ but this page load indefinitely with console log error:...
Plan Family Premium Country FR Device Chrome Operating System Linux My Question or Issue Just moved from personal premium to family premium, I got redirected to h...
Spotify Star
240 Views
1 replies
0 likes
PlanPremium FamilyCountrySwitzerlandDeviceiPhone Operating System My Question or IssueI have invited my daughter to join my premium family plan, but she cant join. She keeps getting the same message over and over: "It seems you are in a different cou...
Plan Premium Family Country Switzerland Device iPhone Operating System My Question or Issue I have invited my daughter to join my premium family plan, but she c...
Spotify Star
184 Views
1 replies
0 likes
