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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134666 Views
  • 32 replies
  • 8 likes
  • 134666 Views
  • 32 replies
  • 8 likes

how do I disable video autoplay

I have a family account and my son (11) should not watch the videos. How can I stop playing musicvideos @ his account?

  • Visitor
  • I have a family account and my son (11) should not watch the videos. How can I stop playing musicvideos @ his account?
  • Billy-J
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help. Want to upgrade but can't

Spotify is saying I have premium individual due to Vodafone. I cancelled that contract and I shouldn't have Spotify premium, Vodafone says they have cancelled, Spotify is showing its not cancelled. I want to upgrade to a family plan but I can't due t...

  • Visitor
  • ...want to upgrade to a family plan but I can't due to it saying I need to contact my provider. Been going around in circles with Vodafone all morning.  Plan Free/Premium Country United K...
  • Yordan
  • Moderator
  • 183 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How add songs/playlists to Kids' Premium Family Kids Account?

Premium Family Account with 2 Kid's Accounts. Kids Accounts set to OLDER KidsUsing iPads but has nothing to do with issue/question. Is there a setting/option that I can share a Playlist with my kids from my open/unfiltered Master Account that will ap...

  • Casual Listener
  • Premium Family Account with 2 Kid's Accounts.  Kids Accounts set to OLDER Kids Using iPads but has nothing to do with issue/question.   Is there a setting/option that I can share a P...
  • Alex
  • Spotify Legend
  • 14724 Views
  • 12 replies
  • 7 likes
  • Premium for Family
  • 14724 Views
  • 12 replies
  • 7 likes

Solved!! Family Plan with kids officialy registered at another address after divorce

My ex-wife and I are divorced, with our sons officially registered at her place, while staying at each parent 50% of the time.I'm having a Premium account for multiple years, but I would like to give an account to my sons as well. I'm fully aware tha...

  • Newbie
  • My ex-wife and I are divorced, with our sons  officially registered at her place, while staying at each parent 50% of the time. I'm having a Premium account for multiple years, but I would like...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 257 Views
  • 1 replies
  • 0 likes

Daughter moved out

I have a family premium plan. My daughter moved out and so no longer qualifies for a family plan. How does she get her own single plan? If I remove her from my family account and change my plan to a single plan will she lose all her content when she ...

  • Visitor
  • I have a family premium plan. My daughter moved out and so no longer qualifies for a family plan. How does she get her own single plan? If I remove her from my family account and change my plan to a...
  • AdamDam
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot unblock explicit music on Premium Duo

Recently got premium duo and added my boyfriend. However, his end says that I am blocking explicit music. I do not have explicit music blocked on my account, and I can not find where I were to edit it on his account. The 'Premium Family explicit filt...

  • Newbie
  • ...t on his account. The 'Premium Family explicit filter' is not showing up on my end.
  • ParentalControl
  • Composer
  • 578 Views
  • 4 replies
  • 0 likes
  • 578 Views
  • 4 replies
  • 0 likes

hello, my name is joao roberto and i'm trying to add someone to my account,

hello, my name is joao roberto and i'm trying to add someone to my account, she lives with me and i don't agree with what i should do

  • Casual Listener
  • hello, my name is joao roberto and i'm trying to add someone to my account, she lives with me and i don't agree with what i should do <removed sentitive info - Maxim>
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan

PlanFamily PremiumCountryBrazil DeviceiPhone 14 PRO MAX Operating SystemiOS 10 My Question or IssueEven I´ve the Family Premium I hear commercial ads when I connect Spotify in the car. Shouldn't they be hidden?

  • Visitor
  • Plan Family Premium Country Brazil   Device iPhone 14 PRO MAX   Operating System iOS 10   My Question or Issue Even I´ve the Family Premium I hear commercial ads when I c...
  • Joan
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution My partner lost access to duo plan

My partner and I have duo plan for a while now. I am currently visiting my family back to my country and he lost his access. What can we do to fix it?

  • Visitor
  • My partner and I have duo plan for a while now. I am currently visiting my family back to my country and he lost his access. What can we do to fix it?
  • Joan
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mulitple residences for Family Plan

Besides my wife and my sis, I own 3 different residences (Beach house, cottage) where I used to have Spotify, they are all mine! I used to have my personal, one for my main home TV (1), one for the Alexa at my beach house (2), another Alexa at the co...

  • Visitor
  • ...he Alexa at my beach house (2), another Alexa at the cottage (3). Plus one for me (4) and one for my wife (5). But Spotify is cancelling my accounts and I'm not able to sign in again to the family plan....
  • Lyubka
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I change a country with an active family plan?

We have moved from one country to another. When I try to change countries (and, accordingly, the payment card), I am redirected to another page, where the default premium plan for one person is automatically selected.From the same window, you can cha...

Снимок экрана 2023-07-05 в 20.06.43.png Снимок экрана 2023-07-05 в 20.07.25.png
  • Casual Listener
  • ...utomatically selected. From the same window, you can change the plan to a family, but it is marked as already selected.
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hi I have a spotify premium and need know why if I'm using my daughter and my wife can't listen others song. For example when I'm listening any song and they try to listen something they can't because I'm conected first. Please let me know how can fi...

  • Visitor
  • Hi I have a spotify premium and need know why if I'm using my daughter and my wife can't listen others song. For example when I'm listening any song and they try to listen something they can't becaus...
  • OscarDC
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Can't join premium family. Currently have premium duo.

I currently have premium duo but I want to join premium family. After I have filled in the right adress I get an error message that something went wrong, but not stating what went wrong. I am the administrator of the duo account, but I feel like that...

  • Visitor
  • I currently have premium duo but I want to join premium family. After I have filled in the right adress I get an error message that something went wrong, but not stating what went wrong. I am the a...
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Premium Family Error

My mom cannot join the premium family plan even though we all live in the same house, my dad was able to join with no issues, however, my mom is getting an error after verifying the address that says “Something went wrong, try again later” PlanPremiu...

  • Visitor
  • My mom cannot join the premium family plan even though we all live in the same house, my dad was able to join with no issues, however, my mom is getting an error after verifying the address that s...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Premium only using my main account on Alexa speakers

We are a family of 5 - each with an Alexa speaker in each bedroom. We have linked Spotify to the Alexa and have Family Premium but the Alexa only recognises the main account (mine) and therefore as soon as my child starts listening to Spotify in thei...

  • Visitor
  • We are a family of 5 - each with an Alexa speaker in each bedroom. We have linked Spotify to the Alexa and have Family Premium but the Alexa only recognises the main account (mine) and therefore a...
  • MihailY
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't delete account

My Question or IssueMy premium account was connected with a Facebook account that doesn't exist anymore and I can't access it to stop payment

  • Newbie
  •   My Question or Issue My premium account was connected with a Facebook account that doesn't exist anymore and I can't access it to stop payment 
  • Joan
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 219 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to find spotify Kids app

PlanFamily/Premium CountryBelgium DeviceIpod touch 6th generationOperating SystemIOS 12.5.5 My Question or IssueHi, I try to install the spotify kids app on my daughter's ipod touch, but cannot find the application (I cannot find it neither with my i...

  • Casual Listener
  • Plan Family/Premium   Country Belgium   Device Ipod touch 6th generation Operating System IOS 12.5.5   My Question or Issue Hi,   I try to install the spotify kids a...
  • iamalb
  • Visitor
  • 3469 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 3469 Views
  • 6 replies
  • 1 likes

Solved!! my son can't join my premium family account !!

Even with the link I sent.System says he tries to join from abroad.While he's at home.It's been years that it's blocking, I'm getting really nervous now. Can you help me ??

  • Visitor
  • Even with the link I sent. System says he tries to join from abroad. While he's at home. It's been years that it's blocking, I'm getting really nervous now. Can you help me ??
  • Maxim
  • Spotify Star
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

Premium Family not recognized on Mac

Premium FamilyBrazil Macbook Pro late 2016iOS Although my account is logged in as premium and there is no payment issue in my account, the app on the Macbook says it cannot be used as it's exclusive to premium subscribers. I already re-installed the ...

  • Newbie
  • Premium Family Brazil   Macbook Pro late 2016 iOS   Although my account is logged in as premium and there is no payment issue in my account, the app on the Macbook says it cannot be u...
  • Maxim
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 472 Views
  • 1 replies
  • 0 likes