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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 154160 Views
  • 32 replies
  • 9 likes
  • 154160 Views
  • 32 replies
  • 9 likes

My mom had switched her family plan and I can’t join new one

My mom had made a new family plan and now I cannot join it because it says I was in a different one so now I can’t join a new one for 12 months and I was wondering if there’s a way around this? Even tho the plan was made by the same account I can’t j...

  • Newbie
  • My mom had made a new family plan and now I cannot join it because it says I was in a different one so now I can’t join a new one for 12 months and I was wondering if there’s a way around this? E...
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 1 replies
  • 0 likes

Family member add fault?

My wife can't connect to my premium account. She has tried to to connect to it multple times by link provided by your network. But she can't connect to it, it connects to "free account" with out premium Access. My account iso [removed sensitive info]...

  • Visitor
  • My wife can't connect to my premium account. She has tried to to connect to it multple times by link provided by your network. But she can't connect to it, it connects to "free account" with out prem...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Spotify took money from my account 2 times

Spotify took money from my card two times. I didn't finish the authorisation and finally I don't have premium and my money. What I should do? I wanted to send screen of my timetable, but I couldn't. I had problem with Google.

  • Newbie
  • Spotify took money from my card two times. I didn't finish the authorisation and finally I don't have premium and my money. What I should do? I wanted to send screen of my timetable, but I couldn't. ...
  • Amaralcaiio_
  • Newbie
  • 672 Views
  • 2 replies
  • 0 likes
  • 672 Views
  • 2 replies
  • 0 likes

Superuser Contribution I cannot find my playlist on sonos or other accounts

I cannot find my playlist (which is public) on sonos or other accounts. I have a premium familiy account and one of the accounts I use for my Sonos system. I created a public playlist that only appears in teh spotify app when I log in with the accoun...

  • Newbie
  • I cannot find my playlist (which is public) on sonos or other accounts.  I have a premium familiy account and one of the accounts I use for my Sonos system. I created a public playlist that o...
  • 9cwo7-j_sssd
  • Newbie
  • 24217 Views
  • 15 replies
  • 1 likes
  • Premium for Family
  • 24217 Views
  • 15 replies
  • 1 likes

Superuser Contribution It won't let me join my family plan

I got invited to join it but when I click on the invite it just says 404s and heartbreak

  • Visitor
  • I got invited to join it but when I click on the invite it just says 404s and heartbreak
  • Yordan
  • Moderator
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

Re: Adding a family member with the same address to my plan but not working

I invite my wife to Premium Family Plan, she enters the same address that's on the account and she receives the message "It looks like you're trying to join Premium Family from a different country." We is at the address entered when she tries to join...

  • Newbie
  • I invite my wife to Premium Family Plan, she enters the same address that's on the account and she receives the message "It looks like you're trying to join Premium Family from a different country....
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Hours free for audiobooks

I have a family Spotify premium plan, and I'm giving 15 hours of free audiobooks to listen to a month. It's only the 7th of February and I know I did not listen to 15 hours yet since I didn't finish this 12-hour book. I listened to probably 4 and 1/2...

  • Visitor
  • I have a family Spotify premium plan, and I'm giving 15 hours of free audiobooks to listen to a month. It's only the 7th of February and I know I did not listen to 15 hours yet since I didn't f...
  • Billy-J
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: "You need to live at the same address."

Hello,I have the same problem even if I have the credit card from the same country.I explain. Il live in Belgium, and my credit card is also from Belgium. My daughter and my wife can not join my family account and have the message : "You need to live...

  • Visitor
  • ...y family account and have the message : "You need to live at the same address." Why ? I paid the the family account 2 months for nothing...  
  • Yordan
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids Authorization

I have a Preimum Family Account. I'm trying to set up my kids on their ipads and iphones with spotify kids. Every time I use my family account to login to Spotify Kids, it says invalid / login password and failed. I have facebook authorization for my...

  • Visitor
  • I have a Preimum Family Account. I'm trying to set up my kids on their ipads and iphones with spotify kids.  Every time I use my family account to login to Spotify Kids, it says invalid / l...
  • Elena
  • Moderator
  • 3131 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 3131 Views
  • 10 replies
  • 0 likes

Superuser Contribution Re: Upgrade two duos to family plan

Hi !! I´m Santiago, I have Duo subscription for 6 months, this is the 1st one, but I wanna go 4 Family plan now, is there a way to avoid wait the 6 months ??

  • Visitor
  • Hi !! I´m Santiago, I have Duo subscription for 6 months, this is the 1st one, but I wanna go 4 Family plan now, is there a way to avoid wait the 6 months ??  
  • Elena
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Family Premium Address no longer appearing.

Basically, we used Amalsad Railway Station as the address for our family plan, as it was the closest major location. I want to add my brother, but it does not show up when prompted to enter an address. I used the exact address and even the one listed...

  • Casual Listener
  • Basically, we used Amalsad Railway Station as the address for our family plan, as it was the closest major location. I want to add my brother, but it does not show up when prompted to enter an a...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: "You need to live at the same address."

Hi there, I am having the same issue here. My credit card is from a bank in France, and I live in Portugal; my credit card address is set to Portugal, but I still cannot change the country. How is this? Why are you using the country where the card is...

  • Casual Listener
  • ...How is this?   Why are you using the country where the card is issued? And not the address associated with it?   I bought a family premium membership, and nobody in my family can join d...
  • Eni
  • Moderator
  • 331 Views
  • 5 replies
  • 0 likes
  • 331 Views
  • 5 replies
  • 0 likes

Solved!! Upgrade two duos to family plan

Hi.My sister and me are subscribers of two duo plan.Now we live toghether and we'd like to upgrade to one family plan along with our partners.Is it possible? I think yes, of course.Which is the correct procedure to do that?Thanks

  • Casual Listener
  • Hi. My sister and me are subscribers of two duo plan. Now we live toghether and we'd like to upgrade to one family plan along with our partners. Is it possible? I think yes, of course. Which is t...
  • Maxim
  • Spotify Star
  • 230 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 230 Views
  • 3 replies
  • 0 likes

Premium Family - family members not able to accept invitation using own login

PlanFree/PremiumCountry - Australia DeviceIphone 14Operating SystemiOS Version 17.3My Question or IssueI have a Premium Family subscription with 6 members in my family. Everyone has their OWN Spotify login details. When they receive the invitation th...

  • Casual Listener
  • Plan Free/Premium Country - Australia   Device Iphone 14 Operating System iOS Version 17.3 My Question or Issue I have a Premium Family subscription with 6 members in my family.  E...
  • Maxim
  • Spotify Star
  • 623 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 623 Views
  • 6 replies
  • 0 likes

Why my sister and my brother can’t join to my family account?

We have old account but we close it and i made my family account and invite them but they recept a massage said that they can’t join for 12 months

  • Visitor
  • We have old account but we close it and i made my family account and invite them but they recept a massage said that they can’t join for 12 months
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque con premium no podemos escuchar cada uno lo que quiere en su movil?

Tenemos premium peor cuando nos conectamos dos personas tenemos q escuchar lo mismo, no podemos poner cada uno lo que quiere

  • Visitor
  • Tenemos premium peor cuando nos conectamos dos personas tenemos q escuchar lo mismo, no podemos poner cada uno lo que quiere
  • Kiril
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invite Family member

I got an Invite for our Family Account but when i Open the link it Tells me that the side was not been found how can i solve this ? thank you

  • Visitor
  • I got an Invite for our Family Account  but when i Open the link it Tells me that the side was not been found    how can i solve this ?  thank you   
  • Kiril
  • Moderator
  • 158 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 158 Views
  • 2 replies
  • 0 likes

Superuser Contribution FAMILY PER MEMBRI NON CONVIVENTI

E' POSSIBILE UTILIZZARE UN ACCOUNT PREMIUM FAMILY PER UTENTI CHE NON CONVIVONO ALLO STESSO INDIRIZZO, COME AD ESEMPIO DEGLI AMICI?GRAZIE.

  • Visitor
  • E' POSSIBILE UTILIZZARE UN ACCOUNT PREMIUM FAMILY PER UTENTI CHE NON CONVIVONO ALLO STESSO INDIRIZZO, COME AD ESEMPIO DEGLI AMICI? GRAZIE.
  • Elena
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes