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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179349 Views

32 replies

9 likes

  • 179349 Views
  • 32 replies
  • 9 likes

Change from Premium family to Basic family

Hi, we currently have the premium family plan for 6 members and would like to switch to the basic family plan for 6 members since we don't need to pay extra for audio books. If we switch the plan, will anything be lost (current members, playlists, et...

Casual Listener

Hi, we currently have the premium family plan for 6 members and would like to switch to the basic family plan for 6 members since we don't need to pay extra for audio books.  If we switch the p...

Maxim

Spotify Star

299 Views

1 replies

0 likes

Premium for Family
  • 299 Views
  • 1 replies
  • 0 likes

Change plan manager

My son got off family plan but is plan manager and now I have no access to change anything or add other family members

Visitor

My son got off family plan but is plan manager and now I have no access to change anything or add other family members

Maxim

Spotify Star

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Using Family Premium Plan when traveling abroad

PlanPremiumCountryCanada My Question or IssueA few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan manager. Would it be possible to remain on the same plan with the rest of the f...

Visitor

Plan Premium Country Canada    My Question or Issue A few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan m...

amyyisabella

Visitor

355 Views

2 replies

0 likes

Premium for Family
  • 355 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change plan manager

Is it possible to change plan manager with family plan?

Visitor

Is it possible to change plan manager with family plan?

Joan

Moderator

578 Views

5 replies

2 likes

  • 578 Views
  • 5 replies
  • 2 likes

I can't join a family subscription

I can't join a family subscription, but I live with the subscription creator.

Visitor

I can't join a family subscription, but I live with the subscription creator.

Maxim

Spotify Star

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Address Verification Issues on Family Premium Plan - Assistance Needed

Both of my children started receiving repeated requests to verify their address. We checked, and the addresses should match as required. However, they kept getting these address verification requests. Meanwhile, my wife did not receive any verificati...

Newbie

...equests. Meanwhile, my wife did not receive any verification request at all. Now that the deadline has passed, my children have to wait 12 months before trying again. We are on the Family Premium plan. We a...

Maxim

Spotify Star

349 Views

1 replies

0 likes

Premium for Family
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Can only one member in a Family plan listen to certain audiobooks?

Hi Community! There is an audiobook I'm listening to in my account, but the same audiobook cannot be accessed from my wife's account (we're using the Premium Family plan). Aware of the 15 hours per month limit, I don't see why we can't share that tim...

Casual Listener

Hi Community! There is an audiobook I'm listening to in my account, but the same audiobook cannot be accessed from my wife's account (we're using the Premium Family plan). Aware of the 15 hours p...

HughMcE

Visitor

3519 Views

6 replies

0 likes

  • 3519 Views
  • 6 replies
  • 0 likes

Superuser Contribution Error "No puedes unirte al plan familiar"

PlanFamiliarCountryMéxico My Question or IssueMi familia tiene un plan familiar donde yo soy la titular. Mi cuñada siempre ha sido parte del plan, pero de un momento a otro el sistema la sacó. Ya no aparece en mis familiares con acceso. Intenté volve...

Newbie

Plan Familiar Country México   My Question or Issue Mi familia tiene un plan familiar donde yo soy la titular. Mi cuñada siempre ha sido parte del plan, pero de un momento a otro el sistem...

Dessi

Moderator

577 Views

4 replies

1 likes

Premium for Family
  • 577 Views
  • 4 replies
  • 1 likes

address changed - Family plan

Hi, I was asked to verify the address of the family plan, but when I tried, the address in the Family Plan was not the current one, so the plan manager had to change it. When he did, it sent a verification to every other account in the family plan, e...

Visitor

Hi,  I was asked to verify the address of the family plan, but when I tried, the address in the Family Plan was not the current one, so the plan manager had to change it. When he did, it sent a...

Maxim

Spotify Star

369 Views

1 replies

0 likes

Premium for Family
  • 369 Views
  • 1 replies
  • 0 likes

i deleted my playlist by an accident,

i recovered it,but it didn’t showed up in application

Visitor

i recovered it,but it didn’t showed up in application

Billy-J

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Cant join Family Subscription

PlanPremium FamilyCountrySwitzerlandDeviceAndroid My Question or IssueI got the invite to join the premium family plan, but i cant join. I am logged in to my account, the link is opening, but after i add the address i get the system reply which reads...

Casual Listener

Plan Premium Family Country Switzerland Device Android   My Question or Issue I got the invite to join the premium family plan, but i cant join. I am logged in to my account, the link i...

JuliaHild

Casual Listener

152 Views

2 replies

0 likes

Premium for Family
  • 152 Views
  • 2 replies
  • 0 likes

Kicked out of family plan unfairly

PlanPremium FamilyCountryItaly DeviceMac Mini, OnePlusOperating SystemAndroid, OSX My Question or IssueAs seen in the attached screenshot, a mail warned me that I should confirm my home address and I had time till August, 13. Today is August, 13, and...

Newbie

Plan Premium Family Country Italy   Device Mac Mini, OnePlus Operating System Android, OSX   My Question or Issue As seen in the attached screenshot, a mail warned me that I s...

Maxim

Spotify Star

251 Views

1 replies

0 likes

Premium for Family
  • 251 Views
  • 1 replies
  • 0 likes

Re: address to keep access to Spotify Premium Family

Thanks Maxim, but when I try to enter my address, I'm only allowed to select a country (France in my case).I can't enter the full address with street & ZIP code. So it's basically useless.

Casual Listener

Thanks Maxim, but when I try to enter my address, I'm only allowed to select a country (France in my case). I can't enter the full address with street & ZIP code. So it's basically useless.

Maxim

Spotify Star

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Solved!! How to switch subscription plan from Singtel to Spotify?

I’m currently subscribed to Spotify Family Plan under Singtel (a partner of Spotify. I would like to cancel my subscription from Singtel and go directly under Spotify. May i know: What will happen to my and my family members account after cancelling ...

Casual Listener

I’m currently subscribed to Spotify Family Plan under Singtel (a partner of Spotify. I would like to cancel my subscription from Singtel and go directly under Spotify. May i know: What will h...

Maxim

Spotify Star

679 Views

3 replies

0 likes

  • 679 Views
  • 3 replies
  • 0 likes

Spotify Family Premium: cannot manage members

PlanFamily PremiumCountryFR DeviceChromeOperating SystemLinux My Question or Issue Just moved from personal premium to family premium, I got redirected tohttps://www.spotify.com/fr/family/setup/ but this page load indefinitely with console log error:...

Newbie

Plan Family Premium Country FR   Device Chrome Operating System Linux   My Question or Issue   Just moved from personal premium to family premium, I got redirected to h...

Maxim

Spotify Star

240 Views

1 replies

0 likes

Premium for Family
  • 240 Views
  • 1 replies
  • 0 likes

daughter cant join family plan

PlanPremium FamilyCountrySwitzerlandDeviceiPhone Operating System My Question or IssueI have invited my daughter to join my premium family plan, but she cant join. She keeps getting the same message over and over: "It seems you are in a different cou...

Visitor

  Plan Premium Family Country Switzerland Device iPhone  Operating System     My Question or Issue I have invited my daughter to join my premium family plan, but she c...

Maxim

Spotify Star

184 Views

1 replies

0 likes

Premium for Family
  • 184 Views
  • 1 replies
  • 0 likes