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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77440 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95159 Views
74 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77993 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208924 Views
267 replies
35 likes
hello, i have an issue, i invite a family member into my plan but the invitation appears whith another profile, not my profile.help please
hello, i have an issue, i invite a family member into my plan but the invitation appears whith another profile, not my profile. help please
181 Views
0 replies
0 likes
Se eu fizer uma conta familiar a conta individual que tenho é automaticamente cancelada, ou preciso primeiro cancelar a conta atual para, em seguida, fazer o plano familiar?
Se eu fizer uma conta familiar a conta individual que tenho é automaticamente cancelada, ou preciso primeiro cancelar a conta atual para, em seguida, fazer o plano familiar?
Newbie
1310 Views
1 replies
0 likes
Mi hermana me envio la invitacion para unirme al plan familiar y cuando hago click en aceptar invitacion, me envia a la Pagina de Spotify y sale en blanco.
Mi hermana me envio la invitacion para unirme al plan familiar y cuando hago click en aceptar invitacion, me envia a la Pagina de Spotify y sale en blanco.
405 Views
0 replies
0 likes
Dear Community,I have just upgraded my premium account to a premium family account. As the app told me, I have sent an E-mail to one of the new members. She has received it but what are you supposed to do after that? There is a link you can click but...
Dear Community, I have just upgraded my premium account to a premium family account. As the app told me, I have sent an E-mail to one of the new members. She has received it but what are you s...
180 Views
0 replies
0 likes
I'm using premium for family subscription about for a year.My wife does not use much the account. Now I could not add her as a member.Even I tried to create new Spotify account for her. But this stupid address verification process will drive me crazy...
I'm using premium for family subscription about for a year. My wife does not use much the account. Now I could not add her as a member. Even I tried to create new Spotify account for her. But t...
Casual Listener
297 Views
1 replies
0 likes
I have premium family but when I try to add a member the page appears as a blank?
I have premium family but when I try to add a member the page appears as a blank?
202 Views
0 replies
0 likes
Hiya, my family and I started the wonderful spotify family plan today! Unfortunately my mom can no longer save songs to her library. The check mark goes back to a plus. (She's on a galaxy 6). Was there anyway to fix this? We've tried logging out and ...
Hiya, my family and I started the wonderful spotify family plan today! Unfortunately my mom can no longer save songs to her library. The check mark goes back to a plus. (She's on a galaxy 6). Was t...
Community Legend
252 Views
1 replies
0 likes
Mi cuenta estaba vinculada a un plan familiar pero hoy la aplicacion paso a la version gratuita, intento aceptar la invitacion para unirme de nuevo al plan familiar y no puedo. Es la segunda ocasion que no puedo aceptar la invitacion al plan familia ...
Mi cuenta estaba vinculada a un plan familiar pero hoy la aplicacion paso a la version gratuita, intento aceptar la invitacion para unirme de nuevo al plan familiar y no puedo. Es la segunda o...
211 Views
0 replies
0 likes
My roommate sent me the invitation for our Premium Family, however when I enter our address and try to confirm, it fails. Error code 600. Tried it on the Laptop and phone. None of it is working. How can I enter our family account? Please help!!! Than...
My roommate sent me the invitation for our Premium Family, however when I enter our address and try to confirm, it fails. Error code 600. Tried it on the Laptop and phone. None of it i...
Community Legend
1613 Views
1 replies
0 likes
My husband started a Family account and I was successful in joining the Family account, but all my Playlists have disappeared. I had a free 6 month Premium account with Rogers and waited for it to expire and then I joined our family account. None of ...
My husband started a Family account and I was successful in joining the Family account, but all my Playlists have disappeared. I had a free 6 month Premium account with Rogers and waited for it to e...
Casual Listener
615 Views
2 replies
0 likes
I'm the account manager for a Premium For Family subscription. My son has lost his password so I want to fix this for him but when I log in there is no information at all showing in the Premium For Family window. Does anybody have advice about this p...
I'm the account manager for a Premium For Family subscription. My son has lost his password so I want to fix this for him but when I log in there is no information at all showing in the Premium For Family...
Community Legend
292 Views
1 replies
0 likes
Hi gang, just signed up for family premium, but although it says i've upgraded in the account overview, when i click manage your family accounts (go) it takes me to the family signup page again, following the link to get started takes me to the sign ...
Hi gang, just signed up for family premium, but although it says i've upgraded in the account overview, when i click manage your family accounts (go) it takes me to the family signup page a...
Community Legend
339 Views
3 replies
0 likes
Hello I tried to do the Spotify Hulu discount account for a friend of mine with my card. Sherrid send him an email saying that he was not eligible for the discount, but when I checked my bank account it showed that Spotify charged me $4.99 three time...
Hello I tried to do the Spotify Hulu discount account for a friend of mine with my card. Sherrid send him an email saying that he was not eligible for the discount, but when I checked my bank account...
Community Legend
338 Views
1 replies
0 likes
Hi there,I just joined on my families premium account but it's not recognizing that on my Spotify player, it keeps saying I'm still a "free" member. When will I get to use my family premium account?
Hi there, I just joined on my families premium account but it's not recognizing that on my Spotify player, it keeps saying I'm still a "free" member. When will I get to use my family premium account?
Community Legend
639 Views
6 replies
0 likes
En Enero hice compra del plan familiar premium anual, y ahora me aparece un mensaje de "No hemos podido renovar tu suscripción por un problema en el pago. Si quieres mantener tu suscripción, te rogamos que actualices tus datos de pago". El pago se hi...
En Enero hice compra del plan familiar premium anual, y ahora me aparece un mensaje de "No hemos podido renovar tu suscripción por un problema en el pago. Si quieres mantener tu suscripción, te rogam...
275 Views
0 replies
0 likes
I am trying to figure out how family membership works. We all live at the same adress. I have sent invites to my family members but then, then when I am accepting the invite I am getting to a page where I register my daughters name. And when trying t...
I am trying to figure out how family membership works. We all live at the same adress. I have sent invites to my family members but then, then when I am accepting the invite I am getting to a page w...
Community Legend
325 Views
1 replies
0 likes
Il mio account dal piano Family è tornato Free, causa mi era stata inviata una mail d controllo dell' indirizzo, non l'ho visualizzata entro 7 giorni e quindi il mio account è tornato alla vecchia versione. Ora, è possibile riaderire al piano famigli...
Il mio account dal piano Family è tornato Free, causa mi era stata inviata una mail d controllo dell' indirizzo, non l'ho visualizzata entro 7 giorni e quindi il mio account è tornato alla vecchia v...
259 Views
0 replies
0 likes
I have had a premium subscription and 6 months ago upgraded to the family plan. I have never heard a commercial on the main account but on the others there are commercials......why?
I have had a premium subscription and 6 months ago upgraded to the family plan. I have never heard a commercial on the main account but on the others there are commercials......why?
278 Views
0 replies
0 likes
I can't get on my sisters family plan. I click accept invitation in my email but the app says the code is invalid on the redeem section. Please help!
I can't get on my sisters family plan. I click accept invitation in my email but the app says the code is invalid on the redeem section. Please help!
Community Legend
256 Views
1 replies
0 likes
Hello all ! I have a small issue, Spotify tell me they will erase everybody on my familly account because they can't know if we live on same adress. But how can I give them the right confirmation ? Thank you a lotThibaut
Hello all ! I have a small issue, Spotify tell me they will erase everybody on my familly account because they can't know if we live on same adress. But how can I give them th...
Regular
702 Views
4 replies
0 likes
