Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171335 Views
  • 32 replies
  • 9 likes
  • 171335 Views
  • 32 replies
  • 9 likes

Superuser Contribution Invite pending

I have send an invite to my brother but it keeps saying that it have Said that for 10 days now. Can anyone help

  • Newbie
  • I have send an invite to my brother but it keeps saying that it have Said that for 10 days now. Can anyone help
  • shirleytrew
  • Casual Listener
  • 1372 Views
  • 5 replies
  • 0 likes
  • 1372 Views
  • 5 replies
  • 0 likes

Superuser Contribution Help for being added to family account

"My Brother signed me as a family member and I was sent a link with code:I accepted invitation and there was no place to enter code. Spotify made me create an individual account but then no place to put invite code. Now I am stuck in a " free" accoun...

  • Casual Listener
  • "My Brother signed me as a family member and I was sent a link with code:I accepted invitation and there was no place to enter code.  Spotify made me create an individual account but then no p...
  • Melody
  • Spotify
  • 484 Views
  • 3 replies
  • 0 likes
  • 484 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to confirm someone lives with me

Few days ago I received a message from Spotify that I needed to confirm my husband's address because they couldn't be sure that we live together.But we do live in the same address, we also moved to a new house these days.I created my account on Spoti...

  • Newbie
  • Few days ago I received a message from Spotify that I needed to confirm my husband's address because they couldn't be sure that we live together. But we do live in the same address, we also moved to...
  • Melody
  • Spotify
  • 523 Views
  • 3 replies
  • 0 likes
  • 523 Views
  • 3 replies
  • 0 likes

Can't get access to the Sportify Family

My flatmate wanted to invite me to the Sportify Family account. However, I don't receive the email. It's the correct email and we still have places in the Sportify Family. But she tried it for so many times now, and I still haven't received the email...

  • Newbie
  • My flatmate wanted to invite me to the Sportify Family account. However, I don't receive the email. It's the correct email and we still have places in the Sportify Family. But she tried it for so m...
  • jsannn
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

No puedo verificar la dirección, mandé solucitud a mis papás, y Spotify me dice que no coincide la dirección, y para agrandar el problema, no puedo ver en ninguna la dirección que registré al momenro de suscribirme.

  • Newbie
  • No puedo verificar la dirección, mandé solucitud a mis papás, y Spotify me dice que no coincide la dirección, y para agrandar el problema, no puedo ver en ninguna la dirección que registré al momenro...
  • luisneiran
  • Casual Listener
  • 919 Views
  • 7 replies
  • 1 likes
  • 919 Views
  • 7 replies
  • 1 likes

Solved!! Probleme bei Wiedereinladung eines Familienmitglied // Problems of re-invitation of Family member

Hallo,mein Bruder wurde heute ohne Grund aus unserem Familienabo entfernt. Leider kann ich keinen Einladungscode generieren um ihn wieder einzuladen. Es wäre toll wenn mir jemand schnellstmöglich helfen könnte. Vielen Dank Hi,my brother was kicked ou...

  • Casual Listener
  • ...elfen könnte.   Vielen Dank   Hi, my brother was kicked out of our family abo without any reason. I can't generate an new invitation link. It would be great if someone can help me. &n...
  • Ritchie67
  • Newbie
  • 1416 Views
  • 10 replies
  • 0 likes
  • 1416 Views
  • 10 replies
  • 0 likes

premium family

hello, i dont know how i did that, but i tried to create a family account and i haven't administration, so i can't add more people and unsubscribe my account, can you help me please?!

  • Regular
  • hello, i dont know how i did that, but i tried to create a family account and i haven't administration, so i can't add more people and unsubscribe my account, can you help me please?!
  • Alice31
  • Regular
  • 459 Views
  • 7 replies
  • 0 likes
  • 459 Views
  • 7 replies
  • 0 likes

New member of Family Subscription (problem)

One of my roommate moved out from the building, and a new one moved in. I've removed the "old" roommate" and invited the new. Sadly he can't be accepted, even though we have tried several email. Any ideas why?

  • Newbie
  • One of my roommate moved out from the building, and a new one moved in. I've removed the "old" roommate" and invited the new. Sadly he can't be accepted, even though we have tried several e...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Family VS user name

Hi!I just subscribe, because I received an invitation to "family".I choose a user name, but I'd like to change it. It seems to be not possible (i red other posts) and the indicated solution is to create a new account (and delete the old one).Now my q...

  • Newbie
  • Hi! I just subscribe, because I received an invitation to "family". I choose a user name, but I'd like to change it. It seems to be not possible (i red other posts) and the indicated s...
  • AliErbezci99
  • Newbie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Family vs Premium

I just joined Family, does that mean I have to cancel my own Premium subscription? Will I still be charged for premium, or does the "transition" happen automaticly?

  • Newbie
  • I just joined Family, does that mean I have to cancel my own Premium subscription?  Will I still be charged for premium, or does the "transition" happen automaticly?
  • Nico
  • Community Legend
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Family member won't get invitation mail

Hi!One of my family members won't get her invitation to the family subscription - we tried both her e-mail adresses. Both adresses are "gmx.at" adresses. There's no mail in spam or any other folder in her mail account.Any ideas how to resolve this?Th...

  • Newbie
  • Hi! One of my family members won't get her invitation to the family subscription - we tried both her e-mail adresses. Both adresses are "gmx.at" adresses. There's no mail in spam or any other f...
  • Albasd
  • Newbie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add Family Member Issue

Hi, i have an issue adding my family member in the spotify. It keep giving me an ops error

  • Newbie
  • Hi, i have an issue adding my family member in the spotify. It keep giving me an ops error
  • JJ162
  • Newbie
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

plano Premium familiar

Não consigo fazer adesão no plano Premium

  • Newbie
  • Não consigo fazer adesão no plano Premium
  • Bittencourt
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to see my family address?

I can't remember my family address, is there any way to see my family address? I've been invited into family member a month ago then few days ago spotify send me a confirmation message but that message expired, so I reinvite myself to family member b...

  • Newbie
  • I can't remember my family address, is there any way to see my family address? I've been invited into family member a month ago then few days ago spotify send me a confirmation message but that m...
  • MonicaM_Bogota
  • Roadie
  • 2541 Views
  • 1 replies
  • 0 likes
  • 2541 Views
  • 1 replies
  • 0 likes

Superuser Contribution charge my card

I have a problem, I just contracted the premium version and my free month ends on October 30 but I already charge my card, I want my refund and cancellation.

  • Newbie
  • I have a problem, I just contracted the premium version and my free month ends on October 30 but I already charge my card, I want my refund and cancellation.
  • MonicaM_Bogota
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't add myself to my sister's Premium for Family plan.

So, last month I added myself to my sister's premium for family plan and yes it worked. After one month it didn't work and I got changed back to a free account. I've tried trying to get another invitation from my sister's family plan and it just show...

  • Newbie
  • So, last month I added myself to my sister's premium for family plan and yes it worked. After one month it didn't work and I got changed back to a free account.   I've tried trying to get a...
  • MonicaM_Bogota
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

No me deja registrarme al plan familiar!

Luego de un mes, y puse la dirección y todo, Spotify me sacó del Plan Familiar y me han invitado varias veces pero me dice que hay un error cuando pongo la dirección y código postal.

  • Newbie
  • Luego de un mes, y puse la dirección y todo, Spotify me sacó del Plan Familiar y me han invitado varias veces pero me dice que hay un error cuando pongo la dirección y código postal.
  • osornios
  • Spotify Star
  • 901 Views
  • 1 replies
  • 0 likes
  • 901 Views
  • 1 replies
  • 0 likes

i can't join to my sister's spotify family premium plan

Im just new here with spotify. My sister invite me to join her family premium plan and when ibtried to upgradr, i can't even proceed without entering my own card information.

  • Newbie
  • Im just new here with spotify. My sister invite me to join her family premium plan and when ibtried to upgradr, i can't even proceed without entering my own card information. 
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

i cant using family premium

Hi,I have a family invitation, but i haven't using family premium account. I'm waiting for your help about Best regards

  • Newbie
  • Hi, I have a family invitation, but i haven't using family premium account. I'm waiting for your help about   Best regards
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to subscribe under the premium for family

I have receive the link to be under one of the family plan. But i get an error with "3 - Oops something went wrong, please try again." after i click to enter my particular with address. Kindly assist.

  • Newbie
  • I have receive the link to be under one of the family plan. But i get an error with "3 - Oops something went wrong, please try again." after i click to enter my particular with address. Kindly a...
  • MonicaM_Bogota
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes