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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20253 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179302 Views
32 replies
9 likes
Good Day, I am having trouble in adding members in spotify premium, i was about to add my brother but it displays this error.(see attached file)
Good Day, I am having trouble in adding members in spotify premium, i was about to add my brother but it displays this error.(see attached file)
Newbie
222 Views
1 replies
0 likes
My family decided to get an family premium account and invited me to join. Now everytime I am trying to get the premium it doesn´t work .... (eventhough I checked that the adress is the same one as when pruchased )I need help asap !!!!
My family decided to get an family premium account and invited me to join. Now everytime I am trying to get the premium it doesn´t work .... (eventhough I checked that the adress is the same one as w...
157 Views
0 replies
0 likes
I subscribed for this bundle today and it worked I went on the spotify app on my phone and was able to pick the songs and there were no adds, but I went to my account and tried to activate hulu but there was no button or link for it but on my account...
I subscribed for this bundle today and it worked I went on the spotify app on my phone and was able to pick the songs and there were no adds, but I went to my account and tried to activate hulu ...
Spotify Star
342 Views
1 replies
0 likes
trying to join a family spotify plan but is not pushing thru.. heres the error notice: 4 - Oops something went wrong, please try again.
trying to join a family spotify plan but is not pushing thru.. heres the error notice: 4 - Oops something went wrong, please try again.
Newbie
257 Views
1 replies
0 likes
Oi! Fazia parte de um plano familiar, porém, mudei de endereço e não consigo alterar o CEP da minha conta pelo fato de ter feito a conta pelo Facebook. Entrei em contato com o @SpotifyAjuda no Facebook e o que me responderam foi: "Como sua conta foi ...
Oi! Fazia parte de um plano familiar, porém, mudei de endereço e não consigo alterar o CEP da minha conta pelo fato de ter feito a conta pelo Facebook. Entrei em contato com o @SpotifyA...
Spotify Star
653 Views
1 replies
0 likes
Somos em 5 na minha família. Eu, meu marido e três filhos, todos menores morando no mesmo endereço. Acontece que um de meus filhos não consegue mais acessar a conta dele no spotfy e diz que não confere o endereço. Já enviei novamente o convite. O end...
Somos em 5 na minha família. Eu, meu marido e três filhos, todos menores morando no mesmo endereço. Acontece que um de meus filhos não consegue mais acessar a conta dele no spotfy e diz que não confe...
280 Views
0 replies
0 likes
Hi! This month I want to upgrade to the family version (now I have the premium) for me and my 3 sisters. From the 1th of October one my sisters we'll be move to Wisconsin, will it work if we live in Italy and she lives in America? thanks in advance
Hi! This month I want to upgrade to the family version (now I have the premium) for me and my 3 sisters. From the 1th of October one my sisters we'll be move to Wisconsin, will it work if we live i...
Casual Listener
499 Views
2 replies
0 likes
Hey,I am the admin of a Premium Family group.Unfortunately, all of my membership accounts are obligated and I wanted to know if it would be possible to get a 7th member in the group (with fair extra costs)? Thanks for the help! Kind regards! Sandra E...
Hey, I am the admin of a Premium Family group. Unfortunately, all of my membership accounts are obligated and I wanted to know if it would be possible to get a 7th member in the group (with f...
471 Views
0 replies
0 likes
Me and roomate live in same household and ordered Spotify Family how ever im not getting the link to my email.. Have checked it's the right email have had it re send.. Starting to get fed up by this service not working properly and thinking of changi...
Me and roomate live in same household and ordered Spotify Family how ever im not getting the link to my email.. Have checked it's the right email have had it re send.. Starting to get fed up by t...
Casual Listener
262 Views
1 replies
0 likes
I have tried sending a link to my family member about 6 times now and it is still not working; they are not receiving the email with the link to join. What's going on? I just signed up for Premium for Family last night; does it take time for them to ...
I have tried sending a link to my family member about 6 times now and it is still not working; they are not receiving the email with the link to join. What's going on? I just signed up for Premium f...
Casual Listener
328 Views
2 replies
0 likes
Hi. What should we do when a family member enters their work address by mistake?
Hi. What should we do when a family member enters their work address by mistake?
Community Legend
1006 Views
1 replies
0 likes
For some reason premium has stopped working for me no idea why. I should have it as part of times subsription package but seems impossible to talk to anyone at spotify about this anyone got any ideas please??
For some reason premium has stopped working for me no idea why. I should have it as part of times subsription package but seems impossible to talk to anyone at spotify about this anyone got any ideas...
125 Views
0 replies
0 likes
I'm trying to join family sharing but it won't let me! Every time I fill up the boxes, it will say '3- Something went wrong, try again' Please help !!!!
I'm trying to join family sharing but it won't let me! Every time I fill up the boxes, it will say '3- Something went wrong, try again' Please help !!!!
177 Views
0 replies
0 likes
I really just want to use up my quota in spotify family. He's paying for my account anyway, and it wasn't until recently i managed to convince him to create an account. I don't use his last name, is that y he can't enter my account?Why can't he join ...
I really just want to use up my quota in spotify family. He's paying for my account anyway, and it wasn't until recently i managed to convince him to create an account. I don't use his last name, i...
141 Views
0 replies
0 likes
Hi, can not add familly member, just see empty white box, using W10, IE11, Edge.Thx,Petr
Hi, can not add familly member, just see empty white box, using W10, IE11, Edge. Thx, Petr
181 Views
0 replies
0 likes
I have tried many times now, and doesn't seem to help. Every time i try to enter a familiy subscription i put in all the right details, but then it says "3 - Oops something went wrong, please try again." I then try to put the invite code in the redee...
I have tried many times now, and doesn't seem to help. Every time i try to enter a familiy subscription i put in all the right details, but then it says "3 - Oops something went wrong, please try aga...
137 Views
0 replies
0 likes
Hola, resulta que no recibo el mail del plan familiar en el mail y como spotify lo tengo vinculado con facebook, quisiera saber si hay algún problema porque no es muy normal, todos han recibido menos yo. Y he probado abriendome un nuevo spotify y sí ...
Hola, resulta que no recibo el mail del plan familiar en el mail y como spotify lo tengo vinculado con facebook, quisiera saber si hay algún problema porque no es muy normal, todos han recibido menos...
Casual Listener
341 Views
1 replies
0 likes
My parents and I are all trying to listen to different songs on our phone but will only let one song play through one phone at a time. Can be fix this. HELP!!!!!!!
My parents and I are all trying to listen to different songs on our phone but will only let one song play through one phone at a time. Can be fix this. HELP!!!!!!!
Spotify Star
504 Views
1 replies
0 likes
Hi i have a Spotify family account but when one of the other active users plays music, the music I am playing is paused and it only lets one of us play music. is there a quick fix for this please?
Hi i have a Spotify family account but when one of the other active users plays music, the music I am playing is paused and it only lets one of us play music. is there a quick fix f...
Community Legend
270 Views
3 replies
0 likes
I accidently started spotify premium for family on my dad's account, but he doesn't use the account. I want to add another person to the family but we already have 6 people including my dad. I can't remove him since he is the "admin" of the family. I...
I accidently started spotify premium for family on my dad's account, but he doesn't use the account. I want to add another person to the family but we already have 6 people including my dad. I c...
Spotify Star
250 Views
1 replies
0 likes
