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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179302 Views

32 replies

9 likes

  • 179302 Views
  • 32 replies
  • 9 likes

Error adding to family

Good Day, I am having trouble in adding members in spotify premium, i was about to add my brother but it displays this error.(see attached file)

Newbie

Good Day,   I am having trouble in adding members in spotify premium, i was about to add my brother but it displays this error.(see attached file)    

Mami-mo

Newbie

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Unable to get family premium after invite

My family decided to get an family premium account and invited me to join. Now everytime I am trying to get the premium it doesn´t work .... (eventhough I checked that the adress is the same one as when pruchased )I need help asap !!!!

Newbie

My family decided to get an family premium account and invited me to join. Now everytime I am trying to get the premium it doesn´t work .... (eventhough I checked that the adress is the same one as w...

157 Views

0 replies

0 likes

  • 157 Views
  • 0 replies
  • 0 likes

Signed up for Spotify Hulu Bundle Charged several times

I subscribed for this bundle today and it worked I went on the spotify app on my phone and was able to pick the songs and there were no adds, but I went to my account and tried to activate hulu but there was no button or link for it but on my account...

Newbie

I subscribed for this bundle today and it worked I went on the spotify app on my phone and was able to pick the songs and there were no adds, but I went to my account and tried to activate hulu ...

Maxim

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Error joining Family Plan

trying to join a family spotify plan but is not pushing thru.. heres the error notice: 4 - Oops something went wrong, please try again.

Newbie

trying to join a family spotify plan but is not pushing thru.. heres the error notice: 4 - Oops something went wrong, please try again.

Sweekvall

Newbie

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

CEP inválido conta pelo Facebook

Oi! Fazia parte de um plano familiar, porém, mudei de endereço e não consigo alterar o CEP da minha conta pelo fato de ter feito a conta pelo Facebook. Entrei em contato com o @SpotifyAjuda no Facebook e o que me responderam foi: "Como sua conta foi ...

Casual Listener

Oi!   Fazia parte de um plano familiar, porém, mudei de endereço e não consigo alterar o CEP da minha conta pelo fato de ter feito a conta pelo Facebook. Entrei em contato com o @SpotifyA...

Bittencourt

Spotify Star

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

Membro excluído do Plano Premium familiar

Somos em 5 na minha família. Eu, meu marido e três filhos, todos menores morando no mesmo endereço. Acontece que um de meus filhos não consegue mais acessar a conta dele no spotfy e diz que não confere o endereço. Já enviei novamente o convite. O end...

Newbie

Somos em 5 na minha família. Eu, meu marido e três filhos, todos menores morando no mesmo endereço. Acontece que um de meus filhos não consegue mais acessar a conta dele no spotfy e diz que não confe...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes

spotify family and relocation

Hi! This month I want to upgrade to the family version (now I have the premium) for me and my 3 sisters. From the 1th of October one my sisters we'll be move to Wisconsin, will it work if we live in Italy and she lives in America? thanks in advance

Casual Listener

Hi! This month I want to upgrade to the family version (now I have the premium) for me and my 3 sisters. From the 1th of October one my sisters we'll be move to Wisconsin, will it work if we live i...

alicepeak

Casual Listener

499 Views

2 replies

0 likes

  • 499 Views
  • 2 replies
  • 0 likes

Premium Family membership upgrade

Hey,I am the admin of a Premium Family group.Unfortunately, all of my membership accounts are obligated and I wanted to know if it would be possible to get a 7th member in the group (with fair extra costs)? Thanks for the help! Kind regards! Sandra E...

Newbie

Hey, I am the admin of a Premium Family group. Unfortunately, all of my membership accounts are obligated and I wanted to know if it would be possible to get a 7th member in the group (with f...

471 Views

0 replies

0 likes

  • 471 Views
  • 0 replies
  • 0 likes

Spotify Family - not sending the request to email.

Me and roomate live in same household and ordered Spotify Family how ever im not getting the link to my email.. Have checked it's the right email have had it re send.. Starting to get fed up by this service not working properly and thinking of changi...

Newbie

Me and roomate live in same household and ordered Spotify Family how ever im not getting the link to my email.. Have checked it's the right email have had it re send.. Starting to get fed up by t...

Cuddles69

Casual Listener

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Family Member Invite not sending for Premium for Family

I have tried sending a link to my family member about 6 times now and it is still not working; they are not receiving the email with the link to join. What's going on? I just signed up for Premium for Family last night; does it take time for them to ...

Newbie

I have tried sending a link to my family member about 6 times now and it is still not working; they are not receiving the email with the link to join. What's going on? I just signed up for Premium f...

Cuddles69

Casual Listener

328 Views

2 replies

0 likes

  • 328 Views
  • 2 replies
  • 0 likes

Family Member used a wrong address.

Hi. What should we do when a family member enters their work address by mistake?

Casual Listener

Hi. What should we do when a family member enters their work address by mistake?

KatesHere

Community Legend

1006 Views

1 replies

0 likes

  • 1006 Views
  • 1 replies
  • 0 likes

Premium stopped working

For some reason premium has stopped working for me no idea why. I should have it as part of times subsription package but seems impossible to talk to anyone at spotify about this anyone got any ideas please??

Newbie

For some reason premium has stopped working for me no idea why. I should have it as part of times subsription package but seems impossible to talk to anyone at spotify about this anyone got any ideas...

125 Views

0 replies

0 likes

  • 125 Views
  • 0 replies
  • 0 likes

Can't Join Family Sharing

I'm trying to join family sharing but it won't let me! Every time I fill up the boxes, it will say '3- Something went wrong, try again' Please help !!!!

Newbie

I'm trying to join family sharing but it won't let me! Every time I fill up the boxes, it will say '3- Something went wrong, try again' Please help !!!!

177 Views

0 replies

0 likes

  • 177 Views
  • 0 replies
  • 0 likes

I can't invite my husband in Spotify family!

I really just want to use up my quota in spotify family. He's paying for my account anyway, and it wasn't until recently i managed to convince him to create an account. I don't use his last name, is that y he can't enter my account?Why can't he join ...

Newbie

I really just want to use up my quota in spotify family. He's paying for my account anyway, and it wasn't until recently i managed to convince him to create an account. I don't use his last name, i...

141 Views

0 replies

0 likes

  • 141 Views
  • 0 replies
  • 0 likes

Issue with adding family members

Hi, can not add familly member, just see empty white box, using W10, IE11, Edge.Thx,Petr

Newbie

Hi, can not add familly member, just see empty white box, using W10, IE11, Edge. Thx, Petr

181 Views

0 replies

0 likes

  • 181 Views
  • 0 replies
  • 0 likes

I can't enter a family subscription!

I have tried many times now, and doesn't seem to help. Every time i try to enter a familiy subscription i put in all the right details, but then it says "3 - Oops something went wrong, please try again." I then try to put the invite code in the redee...

Newbie

I have tried many times now, and doesn't seem to help. Every time i try to enter a familiy subscription i put in all the right details, but then it says "3 - Oops something went wrong, please try aga...

137 Views

0 replies

0 likes

  • 137 Views
  • 0 replies
  • 0 likes

plan familiar y facebook

Hola, resulta que no recibo el mail del plan familiar en el mail y como spotify lo tengo vinculado con facebook, quisiera saber si hay algún problema porque no es muy normal, todos han recibido menos yo. Y he probado abriendome un nuevo spotify y sí ...

Casual Listener

Hola, resulta que no recibo el mail del plan familiar en el mail y como spotify lo tengo vinculado con facebook, quisiera saber si hay algún problema porque no es muy normal, todos han recibido menos...

florepower

Casual Listener

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Can multiple people listen to different songs at once on the family plan

My parents and I are all trying to listen to different songs on our phone but will only let one song play through one phone at a time. Can be fix this. HELP!!!!!!!

Newbie

My parents and I are all trying to listen to different songs on our phone but will only let one song play through one phone at a time. Can be fix this. HELP!!!!!!!

Maxim

Spotify Star

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Spotify family will not let all active users play music simultaneously

Hi i have a Spotify family account but when one of the other active users plays music, the music I am playing is paused and it only lets one of us play music. is there a quick fix for this please?

Casual Listener

Hi   i have a Spotify family account but when one of the other active users plays music, the music I am playing is paused and it only lets one of us play music.   is there a quick fix f...

imattolo

Community Legend

270 Views

3 replies

0 likes

  • 270 Views
  • 3 replies
  • 0 likes

change spotify family premium admin??

I accidently started spotify premium for family on my dad's account, but he doesn't use the account. I want to add another person to the family but we already have 6 people including my dad. I can't remove him since he is the "admin" of the family. I...

Newbie

I accidently started spotify premium for family on my dad's account, but he doesn't use the account. I want to add another person to the family but we already have 6 people including my dad. I c...

Maxim

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes