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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77365 Views

64 replies

7 likes

Premium for Family
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Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

94958 Views

72 replies

5 likes

Premium for Family
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  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

77833 Views

43 replies

9 likes

Premium for Family
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Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208836 Views

267 replies

35 likes

Premium for Family
  • 208836 Views
  • 267 replies
  • 35 likes

Öğrenci indirimi dosya ekleme sorunu

Karttan para çekildi fakat dosya ekleyemedigim için sayfayı kapatmak zorunda kaldım. Lütfen yardım edin.

Newbie

Karttan para çekildi fakat dosya ekleyemedigim için sayfayı kapatmak zorunda kaldım. Lütfen yardım edin. 

411 Views

0 replies

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Doppelte Abbuchung trotz Umstellung auf Premium Family

Hallo, nach der Umstellung auf Spotify Premium Family wurde bei einem Mitglied meiner Familie nochmal eine Monatsrate des normalen Premium Tarifs abgebucht, obwohl der Account auf den Family Account umgestellt wurde. Hat noch jemand das Problem?

Newbie

Hallo,   nach der Umstellung auf Spotify Premium Family wurde bei einem Mitglied meiner Familie nochmal eine Monatsrate des normalen Premium Tarifs abgebucht, obwohl der Account auf den Family...

andi1245

Newbie

795 Views

1 replies

0 likes

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  • 1 replies
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Retirada de membro do Plano Familiar

Retiraram nada menos que minha esposa do plano familiar alegando nao conseguir veirifcar o endereço!? De que forma voces fizeram isso? Moramos juntos e no mesmo lugar a 3 anos!!!

Newbie

Retiraram nada menos que minha esposa do plano familiar alegando nao conseguir veirifcar o endereço!? De que forma voces fizeram isso? Moramos juntos e no mesmo lugar a 3 anos!!!    

176 Views

0 replies

0 likes

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Abonnement étudiant - message d'erreur.

Bonjour, J'ai changé de banque il y a peu et je dois changer mes corrodonnées bancaires pour assurer la continuité de mon abonnement au service premium. Cependant, j'ai découvert en même temps l'offre étudiante à 4.99€/ mois. J'ai donc fait la procéd...

Casual Listener

Bonjour,   J'ai changé de banque il y a peu et je dois changer mes corrodonnées bancaires pour assurer la continuité de mon abonnement au service premium. Cependant, j'ai découvert en même tem...

Fray05

Casual Listener

1674 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

No e-mail invitation

Hi,My partner subscibed to spotify family for us and he send me the invite.However I never received this invite..Could this have anything to do with the fact that I have a company phone( subscription by company, maybe on address of the company)...How...

Newbie

Hi, My partner subscibed to spotify family for us and he send me the invite. However I never received this invite.. Could this have anything to do with the fact that I have a company phone( s...

209 Views

0 replies

0 likes

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Solved!! asked to verify address, but reverted me back to free account from family premium???

hi, i recieve an email a week ago asking me to verify my address. (im currently on a family premium account) so i verified the post/zip code that it asked me to which is the same as the main account holders' and a week later its reverted me back to a...

Newbie

hi, i recieve an email a week ago asking me to verify my address. (im currently on a family premium account) so i verified the post/zip code that it asked me to which is the same as the main a...

tjogunn

Newbie

3883 Views

2 replies

0 likes

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FAMILY SUBSCRIPTION INVITE DECLINED

Hi, I have been invited to join premium for family. I am currently on holiday in Germany and I am getting a message along the lines of you can not join this subscription. Do I need to wait until I return the uk?

Newbie

Hi,   I have been invited to join premium for family. I am currently on holiday in Germany and I am getting a message along the lines of you can not join this subscription.    Do I...

InfusionGB

Roadie

302 Views

1 replies

0 likes

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  • 1 replies
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Family premium not working

Hi I migrated from a standard premium to a family premiumInvited 3 users - all new users1st one signed up and it registered to the family accountwhen signing up the others they do not show as attached and are not premium users. I have logged in and o...

Newbie

Hi    I migrated from a standard premium to a family premium Invited 3 users - all new users 1st one signed up and it registered to the family account when signing up the others they d...

192 Views

0 replies

0 likes

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Superuser Contribution Problemas con Plan Familiar Premium

Hola a todos mi pregunta es la siguiente, como podemos saber cual era la cuenta que administra el plan familiar de spotify?, lo que pasa es que se pago dela cuenta de mi papa en su celular, pero despues compro otro y ya no supimos cual era su cuenta ...

Newbie

Hola a todos mi pregunta es la siguiente, como podemos saber cual era la cuenta que administra el plan familiar de spotify?, lo que pasa es que se pago dela cuenta de mi papa en su celular, pero desp...

SAM912

Newbie

523 Views

3 replies

0 likes

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send a invite for my girlfriend and she has received of my ex one.

i send now to my girlfriend a invite to premium family account, when she open the email that i send was the another name.... my ex girlfriend.....sametime ago i was with a premium family account with my ex girlfriend, i think my spotfy remember,,,a n...

Newbie

i send now to my girlfriend a invite to premium family account, when she open the email that i send was the another name.... my ex girlfriend..... sametime ago i was with a premium family account w...

200 Views

0 replies

0 likes

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Não consigo aceitar o convite

Olá boa noite,Estava no plano familiar com meu namorado e do nada sai do plano e fui para a conta free. Agora tento me cadastrar novamente e não consigo. Como devo proceder ?Em anexo a foto com o erro.Grata

Newbie

Olá boa noite, Estava no plano familiar com meu namorado e do nada sai do plano e fui para a conta free. Agora tento me cadastrar novamente e não consigo. Como devo proceder ? Em anexo a foto com o...

Bittencourt

Spotify Star

4139 Views

1 replies

0 likes

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  • 1 replies
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Mi familia no puede reingresar al plan familiar

Tengo un plan familiar, hace unos días me dieron de baja a toda mi familia y estoy enviando las notificaciones nuevamente, pero, tengo una hija que su nombre de usuario es diferente a su correo electrónico. Ya le mandé la invitación y al hacer la ver...

Newbie

Tengo un plan familiar, hace unos días me dieron de baja a toda mi familia y estoy enviando las notificaciones nuevamente, pero, tengo una hija que su nombre de usuario es diferente a su correo elect...

291 Views

0 replies

1 likes

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Can't Activate Family Premium

I currently have a free account and signed my mom up with Family Premium, hoping to add myself. The link in my invite takes me to a page to put in billing info to upgrade to Premium. Do I need a Premium account to join Family Premium?

Newbie

I currently have a free account and signed my mom up with Family Premium, hoping to add myself. The link in my invite takes me to a page to put in billing info to upgrade to Premium. Do I need a P...

Nickolay

Composer

444 Views

1 replies

0 likes

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  • 1 replies
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Premium alamama rağmen param gidiyor

Öğrenci için premium hesabı yapmaya çalışıyordum hesabım premium olmamasına rağmen param gitti

Newbie

Öğrenci için premium hesabı yapmaya çalışıyordum hesabım premium olmamasına rağmen param gitti

177 Views

0 replies

0 likes

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Solved!! Öğrenci premium için ödeme yaptım fakat hesabım hala free versiyonda gözüküyor

Sheer ID' den öğrenci hesabı onay e-postasını aldım. Okul banka kartımla ödememi gerçekleştirdim. Ancak hesabım hala premium sürümde değil. Bir çözüm bekliyorum.

Visitor

Sheer ID' den öğrenci hesabı onay e-postasını aldım. Okul banka kartımla ödememi gerçekleştirdim. Ancak hesabım hala premium sürümde değil. Bir çözüm bekliyorum.   

Berkanesen

Newbie

969 Views

1 replies

0 likes

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O plano de R$199,00 é familiar?

O plano de R$199,00 é familiar? Parece que pagando de uma só vez tem esse desconto, porém quero saber se é familiar ou individual.

Newbie

O plano de R$199,00 é familiar? Parece que pagando de uma só vez tem esse desconto, porém quero saber se é familiar ou individual.

588 Views

0 replies

3 likes

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Newbie

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308 Views

0 replies

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Premium Family

I cant remember the address I have given in the first place so my sister cant login to the family account. What can I do?

Newbie

I cant remember the address I have given in the first place so my sister cant login to the family account. What can I do?

allanpvelarde

Newbie

366 Views

2 replies

0 likes

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  • 2 replies
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Step children/part time living

HELP! My step children do not live with me full time.. can I add them on to my family account without any issues of being cancelled? Their current address is with their mom.. but they stay with us too. Please advise thanks!0

Casual Listener

HELP! My step children do not live with me full time.. can I add them on to my family account without any issues of being cancelled? Their current address is with their mom.. but they stay with us t...

Maxim

Spotify Star

335 Views

3 replies

0 likes

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  • 3 replies
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FAMILY PREMIUM

I coudnt use the family premium. When i clicked the accept invitation it redirect me to this page (the picture is in the attachment). Please need help. Thanks

Newbie

I coudnt use the family premium. When i clicked the accept invitation it redirect me to this page (the picture is in the attachment). Please need help. Thanks

265 Views

0 replies

0 likes

  • 265 Views
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