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Solved!! I can’t join our family subscription

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

SimplySierra

Newbie

78532 Views

65 replies

5 likes

Premium for Family
  • 78532 Views
  • 65 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

jayperdue

Casual Listener

57776 Views

23 replies

8 likes

Premium for Family
  • 57776 Views
  • 23 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

incendras

Newbie

195248 Views

265 replies

33 likes

Premium for Family
  • 195248 Views
  • 265 replies
  • 33 likes

Family Abo Hoppla! Da ist schiefgangen versuche es nochmal.

Hallofolgendes.. Mein Bruder hat sich ein Spotify premium family parket besorgt und hat mich dazu eingeladen daran Teil zu nehmen. Sobald ich dann auf annehmen klicke und meine bzw unsere Daten eingebe kommt nur “Hoppla! Da ist wohl etwas schiefgegan...

Newbie

Hallo folgendes.. Mein Bruder hat sich ein Spotify premium family parket besorgt und hat mich dazu eingeladen daran Teil zu nehmen. Sobald ich dann auf annehmen klicke und meine bzw unsere Daten e...

aquajazz

Newbie

1398 Views

5 replies

0 likes

  • 1398 Views
  • 5 replies
  • 0 likes

Superuser Contribution Discount Family Subscription

Hi allI upgraded from premium to family a little while ago.we still have issues of errors i.e. A message saying (Spotify has been paused because your account is being used somewhere else)I'm at home playing music, all other family members are with me...

Newbie

Hi all I upgraded from premium to family a little while ago. we still have issues of errors i.e. A message saying (Spotify has been paused because your account is being used somewhere else) I'm a...

Guido

Spotify Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Playlists lost on joining Family Premium

I subscribed to Spotify Family Premium. I sent an invite to my son to join Family Premium which he accepted. Prior to this he was already a Premium member. He has now lost all his playlists and it seems as if his old Premium account has been overwrit...

Newbie

I subscribed to Spotify Family Premium. I sent an invite to my son to join Family Premium which he accepted. Prior to this he was already a Premium member. He has now lost all his playlists and it s...

Katerina

Spotify Legend

452 Views

2 replies

1 likes

  • 452 Views
  • 2 replies
  • 1 likes

End of family account.

My family and i, had get and buying Spotify Premium.But today for 1 hour ago, the Premium, dosent work any longer, but we have paid for premium. Does anybody know what we can't do?

Newbie

My family and i, had get and buying Spotify Premium. But today for 1 hour ago, the Premium, dosent work any longer, but we have paid for premium. Does anybody know what we can't do? 

230 Views

0 replies

0 likes

  • 230 Views
  • 0 replies
  • 0 likes

Superuser Contribution öğrenci indirimi sorunu

spotifyın öğrenciler için premiumunu satın almak istedim dosya seç kısmına geldiğinde telefondan yapamadığım için bilgisayardan yapmak istedim ama ödemeyi almıştı ve geri kaldığım yerden devam edemiyorum ne yapmalıyım

Newbie

spotifyın öğrenciler için premiumunu satın almak istedim  dosya seç kısmına geldiğinde telefondan yapamadığım  için bilgisayardan yapmak istedim ama ödemeyi almıştı ve geri kaldığım yerden ...

Aichel

Roadie

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

No invitation email received by family member

I am trying to add my husband to our family account. It says an invitation was sent but he is not receiving anything. I tried removing and re-adding, we've logged in and out of all of our accounts, and he still is not receiving the invitation. Is the...

Newbie

I am trying to add my husband to our family account. It says an invitation was sent but he is not receiving anything. I tried removing and re-adding, we've logged in and out of all of our accounts, a...

DeLunatic

Newbie

392 Views

3 replies

0 likes

  • 392 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium for family

I was added to the premium for family. And few days after I was asked to update the address which I didn't update and I got kicked out from the premium account and moved to free account. again my friend sent me the invitation. After filling in the de...

Casual Listener

I was added to the premium for family. And few days after I was asked to update the address which I didn't update and I got kicked out from the premium account and moved to free account. again my f...

thiagu16

Casual Listener

480 Views

3 replies

0 likes

  • 480 Views
  • 3 replies
  • 0 likes

Superuser Contribution Dificuldade em entrar no plano famíliar

Meu irmão fez assinatura do family premium, porém ninguém da família pra quem ele mandou o convite está conseguindo entrar e ativar o Premium, não abre a página para confirmar o código e nem o endereço só fica carregando, a conta dele já está funcion...

Casual Listener

Meu irmão fez assinatura do family premium, porém ninguém da família pra quem ele mandou o convite está conseguindo entrar e ativar o Premium, não abre a página para confirmar o código e nem o e...

Kaucavalcanti

Newbie

777 Views

2 replies

0 likes

  • 777 Views
  • 2 replies
  • 0 likes

Spotify premium family

My spotify premium family was working until yesterday but since today even though the person in charge of the account has invited me once more I was not able to proceed further because it says that an error occurred - try again.Since my boyfriend is ...

Visitor

My spotify premium family was working until yesterday but since today even though the person in charge of the account has invited me once more I was not able to proceed further because it says that a...

gomesstrike

Newbie

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family with one daughter studying overseas

Hi,What if one of my children is studying overseas, can she still using our premium for family account? Indra

Regular

Hi, What if one of my children is studying overseas, can she still using our premium for family account?   Indra

Bittencourt

Spotify Star

970 Views

5 replies

0 likes

  • 970 Views
  • 5 replies
  • 0 likes

Superuser Contribution add a person to my family account

I want to add my son to my family account.I invited him by mail, but the mail has not been received after one day. I reinvited him for two times, but the same problem. Any ideas/ solutions?

Casual Listener

I want to add my son to my family account. I invited him by mail, but the mail has not been received after one day.   I reinvited him for two times, but the same problem.   Any i...

Melody

Spotify

405 Views

5 replies

0 likes

  • 405 Views
  • 5 replies
  • 0 likes

Pagina Invitación plan familiar no carga.

Hola, Me enviaron un correo de invitación para el plan familiar de Spotify pero se queda cargando y no me aparece nada mas, por favor ayuda... Es un problema de la pagina??

Casual Listener

Hola,   Me enviaron un correo de invitación para el plan familiar de Spotify pero se queda cargando y no me aparece nada mas, por favor ayuda...   Es un problema de la pagina??

Dubosky2013

Casual Listener

368 Views

2 replies

0 likes

  • 368 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema con pago.

Estoy subscrito al plan familiar, supuestamente debería pagar lo que muestran en su página, S/ 28.90, pero ya todos estos meses en mi estado de cuenta muestra un cobro de algo más de 31 soles. ¿Cuál es el problema?

Casual Listener

Estoy subscrito al plan familiar, supuestamente debería pagar lo que muestran en su página, S/ 28.90, pero ya todos estos meses en mi estado de cuenta muestra un cobro de algo más de 31 soles.  ...

carolina93

Newbie

477 Views

4 replies

1 likes

  • 477 Views
  • 4 replies
  • 1 likes

Premium for family email link not working

My mom has sent me several invites to her family subscription and every time when I click the link it goes to Spotify, has me log on, but then gets stuck loading on this page:

Newbie

My mom has sent me several invites to her family subscription and every time when I click the link it goes to Spotify, has me log on, but then gets stuck loading on this page:  

JephenS

Casual Listener

520 Views

6 replies

0 likes

  • 520 Views
  • 6 replies
  • 0 likes

Superuser Contribution ¿Porqué se eliminan a mis familiares de mi plan Premium?

Hola muy buenos días, el pasado mes de Agosto contraté mi plan familiar para agregar a 5 de mis familiares y en el mes de Agosto los pude agregar sin problemas y todos pudimos disfrutar de Spotify Premium. En este mes de Septiembre nos enviaron corre...

Newbie

   Hola muy buenos días, el pasado mes de Agosto contraté mi plan familiar para agregar a 5 de mis familiares y en el mes de Agosto los pude agregar sin problemas y todos pudimos disfrutar ...

Aichel

Roadie

2261 Views

1 replies

2 likes

  • 2261 Views
  • 1 replies
  • 2 likes

Accept invitation page loading

Hi, I am unable to use premium for family (that my sister is paying for) because when I click on the link emailed to me, it is stuck loading on "account overview"

Visitor

Hi, I am unable to use premium for family (that my sister is paying for) because when I click on the link emailed to me, it is stuck loading on "account overview"

lafabri

Casual Listener

1365 Views

8 replies

0 likes

  • 1365 Views
  • 8 replies
  • 0 likes

Downloaded music disappears

I have an android device running spotify and I am storing downloaded songs/albums/playlists on an external micro sd card using the premium feature. These downloaded tracks will be present in the library after downloading them. However, every so often...

Newbie

I have an android device running spotify and I am storing downloaded songs/albums/playlists on an external micro sd card using the premium feature. These downloaded tracks will be present in the libr...

Tom

Community Legend

622 Views

1 replies

0 likes

Android
Mobile
Premium
  • 622 Views
  • 1 replies
  • 0 likes

Spotify Won't activate a family member on my Premium account

I have a family Premium membership. I sent an invite to my son to join. He received and clicked on the link in the email invite. It takes him to a Spotify page that shows MY account info where credit card info can be managed. Looks like a broken link...

Casual Listener

I have a family Premium membership.  I sent an invite to my son to join.  He received and clicked on the link in the email invite.  It takes him to a Spotify page that shows MY a...

user-removed

Not applicable

434 Views

1 replies

1 likes

  • 434 Views
  • 1 replies
  • 1 likes