Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82627 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63316 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198659 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29983 Views
44 replies
4 likes
I cant give premium
I cant give premium
Gig Goer
504 Views
2 replies
0 likes
Hallofolgendes.. Mein Bruder hat sich ein Spotify premium family parket besorgt und hat mich dazu eingeladen daran Teil zu nehmen. Sobald ich dann auf annehmen klicke und meine bzw unsere Daten eingebe kommt nur “Hoppla! Da ist wohl etwas schiefgegan...
Hallo folgendes.. Mein Bruder hat sich ein Spotify premium family parket besorgt und hat mich dazu eingeladen daran Teil zu nehmen. Sobald ich dann auf annehmen klicke und meine bzw unsere Daten e...
Newbie
1422 Views
5 replies
0 likes
Hi allI upgraded from premium to family a little while ago.we still have issues of errors i.e. A message saying (Spotify has been paused because your account is being used somewhere else)I'm at home playing music, all other family members are with me...
Hi all I upgraded from premium to family a little while ago. we still have issues of errors i.e. A message saying (Spotify has been paused because your account is being used somewhere else) I'm a...
Spotify Legend
332 Views
1 replies
0 likes
I subscribed to Spotify Family Premium. I sent an invite to my son to join Family Premium which he accepted. Prior to this he was already a Premium member. He has now lost all his playlists and it seems as if his old Premium account has been overwrit...
I subscribed to Spotify Family Premium. I sent an invite to my son to join Family Premium which he accepted. Prior to this he was already a Premium member. He has now lost all his playlists and it s...
Spotify Legend
462 Views
2 replies
1 likes
My family and i, had get and buying Spotify Premium.But today for 1 hour ago, the Premium, dosent work any longer, but we have paid for premium. Does anybody know what we can't do?
My family and i, had get and buying Spotify Premium. But today for 1 hour ago, the Premium, dosent work any longer, but we have paid for premium. Does anybody know what we can't do?
234 Views
0 replies
0 likes
spotifyın öğrenciler için premiumunu satın almak istedim dosya seç kısmına geldiğinde telefondan yapamadığım için bilgisayardan yapmak istedim ama ödemeyi almıştı ve geri kaldığım yerden devam edemiyorum ne yapmalıyım
spotifyın öğrenciler için premiumunu satın almak istedim dosya seç kısmına geldiğinde telefondan yapamadığım için bilgisayardan yapmak istedim ama ödemeyi almıştı ve geri kaldığım yerden ...
Roadie
312 Views
1 replies
0 likes
I am trying to add my husband to our family account. It says an invitation was sent but he is not receiving anything. I tried removing and re-adding, we've logged in and out of all of our accounts, and he still is not receiving the invitation. Is the...
I am trying to add my husband to our family account. It says an invitation was sent but he is not receiving anything. I tried removing and re-adding, we've logged in and out of all of our accounts, a...
Newbie
400 Views
3 replies
0 likes
I was added to the premium for family. And few days after I was asked to update the address which I didn't update and I got kicked out from the premium account and moved to free account. again my friend sent me the invitation. After filling in the de...
I was added to the premium for family. And few days after I was asked to update the address which I didn't update and I got kicked out from the premium account and moved to free account. again my f...
Casual Listener
486 Views
3 replies
0 likes
Meu irmão fez assinatura do family premium, porém ninguém da família pra quem ele mandou o convite está conseguindo entrar e ativar o Premium, não abre a página para confirmar o código e nem o endereço só fica carregando, a conta dele já está funcion...
Meu irmão fez assinatura do family premium, porém ninguém da família pra quem ele mandou o convite está conseguindo entrar e ativar o Premium, não abre a página para confirmar o código e nem o e...
Newbie
797 Views
2 replies
0 likes
Spoiler (Highlight to read)How can I find the leader of my premium family account?How can I find the leader of my premium family account?
How can I find the leader of my premium family account?
Newbie
1476 Views
4 replies
0 likes
My spotify premium family was working until yesterday but since today even though the person in charge of the account has invited me once more I was not able to proceed further because it says that an error occurred - try again.Since my boyfriend is ...
My spotify premium family was working until yesterday but since today even though the person in charge of the account has invited me once more I was not able to proceed further because it says that a...
Newbie
244 Views
1 replies
0 likes
Hi,What if one of my children is studying overseas, can she still using our premium for family account? Indra
Hi, What if one of my children is studying overseas, can she still using our premium for family account? Indra
Spotify Star
999 Views
5 replies
0 likes
I want to add my son to my family account.I invited him by mail, but the mail has not been received after one day. I reinvited him for two times, but the same problem. Any ideas/ solutions?
I want to add my son to my family account. I invited him by mail, but the mail has not been received after one day. I reinvited him for two times, but the same problem. Any i...
Spotify
415 Views
5 replies
0 likes
Help
Help
Newbie
346 Views
3 replies
0 likes
Hola, Me enviaron un correo de invitación para el plan familiar de Spotify pero se queda cargando y no me aparece nada mas, por favor ayuda... Es un problema de la pagina??
Hola, Me enviaron un correo de invitación para el plan familiar de Spotify pero se queda cargando y no me aparece nada mas, por favor ayuda... Es un problema de la pagina??
Casual Listener
373 Views
2 replies
0 likes
Estoy subscrito al plan familiar, supuestamente debería pagar lo que muestran en su página, S/ 28.90, pero ya todos estos meses en mi estado de cuenta muestra un cobro de algo más de 31 soles. ¿Cuál es el problema?
Estoy subscrito al plan familiar, supuestamente debería pagar lo que muestran en su página, S/ 28.90, pero ya todos estos meses en mi estado de cuenta muestra un cobro de algo más de 31 soles. ...
Newbie
489 Views
4 replies
1 likes
My mom has sent me several invites to her family subscription and every time when I click the link it goes to Spotify, has me log on, but then gets stuck loading on this page:
My mom has sent me several invites to her family subscription and every time when I click the link it goes to Spotify, has me log on, but then gets stuck loading on this page:
Casual Listener
549 Views
6 replies
0 likes
Hola muy buenos días, el pasado mes de Agosto contraté mi plan familiar para agregar a 5 de mis familiares y en el mes de Agosto los pude agregar sin problemas y todos pudimos disfrutar de Spotify Premium. En este mes de Septiembre nos enviaron corre...
Hola muy buenos días, el pasado mes de Agosto contraté mi plan familiar para agregar a 5 de mis familiares y en el mes de Agosto los pude agregar sin problemas y todos pudimos disfrutar ...
Roadie
2274 Views
1 replies
2 likes
Hi, I am unable to use premium for family (that my sister is paying for) because when I click on the link emailed to me, it is stuck loading on "account overview"
Hi, I am unable to use premium for family (that my sister is paying for) because when I click on the link emailed to me, it is stuck loading on "account overview"
Casual Listener
1388 Views
8 replies
0 likes
I have an android device running spotify and I am storing downloaded songs/albums/playlists on an external micro sd card using the premium feature. These downloaded tracks will be present in the library after downloading them. However, every so often...
I have an android device running spotify and I am storing downloaded songs/albums/playlists on an external micro sd card using the premium feature. These downloaded tracks will be present in the libr...
Community Legend
633 Views
1 replies
0 likes
