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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 178003 Views
  • 32 replies
  • 9 likes
  • 178003 Views
  • 32 replies
  • 9 likes

Family account member - old premium account?

Hi, I just invited my daughter to the family account. She had her own premium account before, with her playlists etc.Does she have to cancel this account now or will it be added to the family group when she accepts my invitation, and she just won't g...

  • Newbie
  • Hi, I just invited my daughter to the family account. She had her own premium account before, with her playlists etc. Does she have to cancel this account now or will it be added to the family g...
  • KatesHere
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Premium just Got cut off?

Hi,after more than a year Premium Family my account is just set Back to Free?all members lost their playlists. How can this happen? Paying by creditcard each Month. Spotify Please restore my settings.

  • Newbie
  • Hi, after more than a year Premium Family my account is just set Back to Free? all members lost their playlists.    How can this happen? Paying by creditcard each Month.  S...
  • shelbyamandalee
  • Newbie
  • 227 Views
  • 2 replies
  • 2 likes
  • 227 Views
  • 2 replies
  • 2 likes

Can't share a family premium with my friends

Hi all, I get some problems with my account. At first, I accepted the invitation to join my friend's family premium discount account after canceling my own premium. However, there was something wrong with my friend's address. I was the only one that ...

  • Casual Listener
  • Hi all,   I get some problems with my account. At first, I accepted the invitation to join my friend's family premium discount account after canceling my own premium. However, there was s...
  • Maxim
  • Spotify Star
  • 1199 Views
  • 5 replies
  • 0 likes
  • 1199 Views
  • 5 replies
  • 0 likes

Family account

Hi, i just upgraded my account to a family account (Germany). I've just send a invitation to my nephew, but he couldnt get the Premium Family account couse of some reason (he always recieves a messege in German with "Hoppla! Da ist wohl etwas schiefg...

  • Newbie
  • Hi,   i just upgraded my account to a family account (Germany). I've just send a invitation to my nephew, but he couldnt get the Premium Family account couse of some reason (he always r...
  • justinewin_
  • Roadie
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

family plan trouble

I cant add anyone to my family account, each time I click "add or remove people" it takes me back to the main page? I've tried going through account settings and the same thing happens.

  • Newbie
  • I cant add anyone to my family account, each time I click "add or remove people" it takes me back to the main page? I've tried going through account settings and the same thing happens.
  • justinewin_
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

im on a family account but im still on free

gravely disappointed in Spotify because I'm on a Spotify family account subscription and my mum paid the other day and it says I'm on the account but I'm still on free and I tried logging out and everything!!!!

  • Newbie
  • gravely disappointed in Spotify because I'm on a Spotify family account subscription and my mum paid the other day and it says I'm on the account but I'm still on free and I tried logging out and everything!!!!
  • justinewin_
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Unable to mordify my address for "Premium for Family"

Hi, The owner of the "Premium for Family" received an email regards that Spotify couldn't confirm the address of my account matches theirs. So I was wondering how do I verify my acc?

  • Newbie
  • Hi,    The owner of the "Premium for Family" received an email regards that Spotify couldn't confirm the address of my account matches theirs. So I was wondering how do I verify my acc?
  • justinewin_
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Invalid Code for family

I use regularly family with my wife.My account has misteriously been downgraded to free, but my wife still have familyShe tried to send me the invitation 3/4 Times, but every time error (type 3) appears who can i contact?

  • Newbie
  • I use regularly family with my wife. My account has misteriously been downgraded to free, but my wife still have family She tried to send me the invitation 3/4 Times, but every time error (type 3...
  • justinewin_
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Spotify Family

My stepbrother has sent me a mail to join his spotify subscription but when I want to join I get this message: 3 - Oeps! Er is iets fout gegaan. Probeer het opnieuw. which means in English: Whoops! Something went wrong. Try again. I tried again and a...

  • Newbie
  • My stepbrother has sent me a mail to join his spotify subscription but when I want to join I get this message:   3 - Oeps! Er is iets fout gegaan. Probeer het opnieuw.     which m...
  • justinewin_
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution HEEEELP!!!

I'm not able to use my family premium account, yesterday I did the changed from a free account to a family premium account, my husbands account it's already working as premium (he received my invite), I received the bill and the email confirmation bu...

  • Newbie
  • I'm not able to use my family premium account, yesterday I did the changed from a free account to a family premium account, my husbands account it's already working as premium (he received my i...
  • JulianA_Bogota
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family abo /facebook chaos😣

üIch habe bei fb 2 Email Adressen für einen Account. jetzt hab ich ein Family Abo gemacht. Eine Email Adresse davon für meinen Sohn; eine davon für mich und Tochter und Mann mit ihrer eigenen Email.jetzt können wir mit dem beiden fb Adressen keine un...

  • Newbie
  • üIch habe bei fb 2 Email Adressen für einen Account.  jetzt hab ich ein Family Abo gemacht.  Eine Email Adresse davon für meinen Sohn; eine davon für mich und Tochter und Mann mit ihrer e...
  • JulianA_Bogota
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline with Family Plan

Hi, We are family of 4. Is there any limit about to use Spotify offline?? Or can every member of my family download their music in their devices as a standalone premium? Thanks.Regards,Javier

  • Newbie
  • Hi,    We are family of 4. Is there any limit about to use Spotify offline??   Or can every member of my family download their music in their devices as a standalone premium? &n...
  • JulianA_Bogota
  • Roadie
  • 2878 Views
  • 1 replies
  • 0 likes
  • 2878 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Como compartilhar Playlist?

Olá.Eu tenho uma playlist, quero adicionar amigos, para que eles possam adicionar músicas nesta lista também. Com eu faço?Eu utilizo o app no Android e Mac, não consegui em nenhum dos dois.Agradeço desde já.

  • Newbie
  • Olá. Eu tenho uma playlist, quero adicionar amigos, para que eles possam adicionar músicas nesta lista também. Com eu faço? Eu utilizo o app no Android e Mac, não consegui em nenhum dos doi...
  • JulianA_Bogota
  • Roadie
  • 1167 Views
  • 1 replies
  • 0 likes
  • compartilhar
  • 1167 Views
  • 1 replies
  • 0 likes

Premium Family can't Buy with Paysafecard

Hey guys!I have an important question about Spotify Family. Just wanted to pay the subscription via the Paysafecard. However, this is only available for the regular premium account... Is there a way to pay for this subscription via Paysafe?

  • Casual Listener
  • Hey guys! I have an important question about Spotify Family. Just wanted to pay the subscription via the Paysafecard. However, this is only available for the regular premium account... Is t...
  • Maxim
  • Spotify Star
  • 812 Views
  • 1 replies
  • 1 likes
  • 812 Views
  • 1 replies
  • 1 likes

Solved!! If I change my premium family head will I have to redownload all songs in the phone?

So if currently, I am with my mothers family premium account and I then we shift it to my father new family account and join there will I have to download my playlist again?

  • Newbie
  • So if currently, I am with my mothers family premium account and I then we shift it to my father new family account and join there will I have to download my playlist again?
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Removida

Boa tarde!meu marido tem o plano familiar e me incluiu!porem fui removida por suspeita de não residir no mesmo endereço!ele está me convidando novamente mas o sistema recusacomo resolvo?

  • Newbie
  • Boa tarde! meu marido tem o plano familiar e me incluiu! porem fui removida por suspeita de não residir no mesmo endereço! ele está me convidando novamente mas o sistema recusa como resolvo?
  • Bittencourt
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't use my premium on my phone

I have a premium account and I can use it on my tablet I can see it in my profile but can't use it in my phone it's still like free version what should I do

  • Casual Listener
  • I have a premium account and I can use it on my tablet I can see it in my profile but can't use it in my phone it's still like free version what should I do
  • Melody
  • Spotify
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Superuser Contribution add a person to my family account

I want to add my son to my family account.I invited him by mail, but the mail has not been received after one day. I reinvited him for two times, but the same problem. Any ideas/ solutions?

  • Casual Listener
  • I want to add my son to my family account. I invited him by mail, but the mail has not been received after one day.   I reinvited him for two times, but the same problem.   Any i...
  • Melody
  • Spotify
  • 366 Views
  • 5 replies
  • 0 likes
  • 366 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot add my son to family account

Spotfy keeps telling me that was not able to verify that me and my son lives os the same address, but we DO live together. How can I fix this?

  • Casual Listener
  • Spotfy keeps telling me that was not able to verify that me and my son lives os the same address, but we DO live together.   How can I fix this?
  • Melody
  • Spotify
  • 683 Views
  • 10 replies
  • 0 likes
  • 683 Views
  • 10 replies
  • 0 likes

Superuser Contribution Not able to accept invitation to family plan

I sent an invitation to my mother for the family plan. When she logs in and fills in the requested information and when she is finished she gets an error message that says "Something went wrong. Try again later". I've tried a few times throughout the...

  • Casual Listener
  • I sent an invitation to my mother for the family plan. When she logs in and fills in the requested information and when she is finished she gets an error message that says "Something went wrong. T...
  • Melody
  • Spotify
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes