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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164029 Views
  • 32 replies
  • 9 likes
  • 164029 Views
  • 32 replies
  • 9 likes

Spotify Family - Daughter lives with her Mother

Hi,I am looking at upgrading to Spotify Family, however it would mainly be so that my 8 year old can use it with her new iPod touch. She lives with her mother through the week and is with me on weekends.So the majority of her streaming would be throu...

  • Newbie
  • Hi, I am looking at upgrading to Spotify Family, however it would mainly be so that my 8 year old can use it with her new iPod touch. She lives with her mother through the week and is with me on w...
  • user-removed
  • Not applicable
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Family premium membership - Impossible to get on the good link

Hi all; My little brother got a family membership and sent to me an invitation code.However, when I clock on the link to access the page to enter the code, the page is just loading again and again and it never let me add any invitation code. Maybe is...

  • Newbie
  • Hi all;    My little brother got a family membership and sent to me an invitation code. However, when I clock on the link to access the page to enter the code, the page is just loading a...
  • HectorCoronado
  • Casual Listener
  • 297 Views
  • 5 replies
  • 0 likes
  • 297 Views
  • 5 replies
  • 0 likes

No pueden ingresar a mi plan familiar

Quiero anexar a mi papá a mi plan familiar con el cual ya contaba y apartir de la nueva política del mismo domicilio ya no pude hacerlo, lo he intentado por medio de link y por medio de correo y no lo he logrado, ya lo intento registrar el y yo y no ...

  • Casual Listener
  • Quiero anexar a mi papá a mi plan familiar con el cual ya contaba y apartir de la nueva política del mismo domicilio ya no pude hacerlo, lo he intentado por medio de link y por medio de correo y no l...
  • alex413_vr
  • Newbie
  • 1694 Views
  • 11 replies
  • 0 likes
  • 1694 Views
  • 11 replies
  • 0 likes

Doble pago

Hola, yo queria pagar el plan familiar pero se pago el normal... fue hace un rato hoy mismo, no podrian sin tener que volver a pagar cambiarlo a familar? tambien me gustaria informacion sobre el plan para estudiante, que se necesita para contratarlo?

  • Visitor
  • Hola, yo queria pagar el plan familiar pero se pago el normal... fue hace un rato hoy mismo, no podrian sin tener que volver a pagar cambiarlo a familar? tambien me gustaria informacion sobre el plan...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Superuser Contribution SAÍ DA CONTA PRIVADA

Olá.Recentemente eu fui excluída do grupo familiar que eu estava com meu namorado, desloguei a minha conta sem querer, e quando loguei novamente eu estava como conta free. Meu namorado já me mandou o convite várias vezes para retornar e diz que não é...

  • Newbie
  • Olá. Recentemente eu fui excluída do grupo familiar que eu estava com meu namorado, desloguei a minha conta sem querer, e quando loguei novamente eu estava como conta free. Meu namorado já me mandou...
  • Aichel
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona el codigo para agregar a un familiar

Envié una invitación a un familiar y cuando accede al enlace de invitación la pagina se queda cargando u no responde. También intentamos ingresar el código de invitación en la opción canjear desde la cuenta y la pagina indica que el código no es váli...

  • Newbie
  • Envié una invitación a un familiar y cuando accede al enlace de invitación la pagina se queda cargando u no responde.   También intentamos ingresar el código de invitación en la opción canjear...
  • Aichel
  • Roadie
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não estou entendendo

Boa noite! Há 2 meses meu filho fez a solicitação do Spotify por meio de meu email é com débito no meu cartão de crédito. Quando verifiquei o ocorrido solicitei de imediato, no mesmo dia, o cancelamento do pedido do serviço. Ocorre que pelo segundo m...

  • Newbie
  • Boa noite!  Há 2 meses meu filho fez a solicitação do Spotify por meio de meu email é com débito no meu cartão de crédito.  Quando verifiquei o ocorrido solicitei de imediato,  no mesm...
  • Aichel
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can multiple devices can play their own music at once in family premium account

I would like to take a family account for my family and we are 4 in number. I want to know exactly how many devices can play their own music at once in this plan?

  • Newbie
  • I would like to take a family account for my family and we are 4 in number. I want to know exactly how many devices can play their own music at once in this plan?
  • Aichel
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Porqué se eliminan a mis familiares de mi plan Premium?

Hola muy buenos días, el pasado mes de Agosto contraté mi plan familiar para agregar a 5 de mis familiares y en el mes de Agosto los pude agregar sin problemas y todos pudimos disfrutar de Spotify Premium. En este mes de Septiembre nos enviaron corre...

  • Newbie
  •    Hola muy buenos días, el pasado mes de Agosto contraté mi plan familiar para agregar a 5 de mis familiares y en el mes de Agosto los pude agregar sin problemas y todos pudimos disfrutar ...
  • Aichel
  • Roadie
  • 2106 Views
  • 1 replies
  • 2 likes
  • 2106 Views
  • 1 replies
  • 2 likes

Solved!! Spotify ha eliminado a todos los miembros de mi familia

Spotify me envio un correo diciendo que en 7 dias los miembros de mi familia debian corregir su codigo postal, como no lo hicieron los ha eliminado y ahora no me deja añadirlos. Acabo de pagar el Familiar y no puedo usarlo! Los he vuelto a invitar pe...

  • Casual Listener
  • Spotify me envio un correo diciendo que en 7 dias los miembros de mi familia debian corregir su codigo postal, como no lo hicieron los ha eliminado y ahora no me deja añadirlos. Acabo de pagar el Fam...
  • kawarta
  • Newbie
  • 487 Views
  • 4 replies
  • 0 likes
  • 487 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium almama rağmen çevrimdışıyken müzik dinleyemiyorum

Selam arkadaşlar. Öğrenci için premium edindim ama hala internet kapalıyken müzik dinleyemiyorum internete bağlanmamı istiyor. Özelliklerden biri de çevrimdışıyken dinle değil miydi? Neden böyle oldu?

  • Casual Listener
  • Selam arkadaşlar. Öğrenci için premium edindim ama hala internet kapalıyken müzik dinleyemiyorum internete bağlanmamı istiyor. Özelliklerden biri de çevrimdışıyken dinle değil miydi? Neden böyle oldu?
  • Aichel
  • Roadie
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member link doesn't load

My family member can't upgrade her account because the email link doesn't work.The code doesn't work either.

  • Newbie
  • My family member can't upgrade her account because the email link doesn't work. The code doesn't work either.
  • Aichel
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't accept the invitation to Family account

My dad got a premium family account and sent me an invite. When I go to redeem it is says it is invalid. I have got it re sent multiple times on different networks and nothing has worked. I'm able to log into to his account so I can listen to music b...

  • Casual Listener
  • My dad got a premium family account and sent me an invite. When I go to redeem it is says it is invalid. I have got it re sent multiple times on different networks and nothing has worked. I'm able t...
  • Aimee_T
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't add a family membrr

I do have family premium but whenever I try to add ny husband's acct it keeps on going to overview acct page. Need elp ASAP.

  • Casual Listener
  • I do have family premium but whenever I try to add ny husband's acct it keeps on going to overview acct page. Need elp ASAP.
  • Aichel
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adicionar membros com link

Tentei convidar uma pessoa via e-mail, porém ela nao recebeu nenhum e-mail.Ele ja fazia parte da minha conta familiar, porem ao reiniciar as configurações de seu celular perdeu sua senha. Eu o removi e iria enviar novamente o convite.Na primeira vez ...

  • Newbie
  • Tentei convidar uma pessoa via e-mail, porém ela nao recebeu nenhum e-mail. Ele ja fazia parte da minha conta familiar, porem ao reiniciar as configurações de seu celular perdeu sua senha. Eu o remo...
  • Bittencourt
  • Spotify Star
  • 1106 Views
  • 2 replies
  • 1 likes
  • 1106 Views
  • 2 replies
  • 1 likes

Superuser Contribution öğrenci indirimi sorunu

spotifyın öğrenciler için premiumunu satın almak istedim dosya seç kısmına geldiğinde telefondan yapamadığım için bilgisayardan yapmak istedim ama ödemeyi almıştı ve geri kaldığım yerden devam edemiyorum ne yapmalıyım

  • Newbie
  • spotifyın öğrenciler için premiumunu satın almak istedim  dosya seç kısmına geldiğinde telefondan yapamadığım  için bilgisayardan yapmak istedim ama ödemeyi almıştı ve geri kaldığım yerden ...
  • Aichel
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ücret

Merhabalar, Uzun süredir spotify kullanmaktayım. Uzatmak istedim fakat öğrenci olarak gönderdiğim başvuruda param alındı üyelik yapılmadı. İyi çalışmalar.

  • Newbie
  • Merhabalar,  Uzun süredir spotify kullanmaktayım. Uzatmak istedim fakat öğrenci olarak gönderdiğim başvuruda param alındı üyelik yapılmadı.  İyi çalışmalar.
  • Aichel
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't enter my payment details

I got the notification that I needed to update my preffered method of payment or I will lose Premium.I tried to add my credit cart number and all that stuff, but it didn't work. Now I'm back to the free version and my profil acts like I never had pre...

  • Newbie
  • I got the notification that I needed to update my preffered method of payment or I will lose Premium. I tried to add my credit cart number and all that stuff, but it didn't work. Now I'm back to the...
  • Aimee_T
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Can't Share Premium

I have a premium account and have sent invites to my family members. We cannot listen to different play lists at the same time, only one person can listen. Any ideas on how to fix this, otherwise I will cancel Premium as not worth it

  • Casual Listener
  • I have a premium account and have sent invites to my family members.  We cannot listen to different play lists at the same time, only one person can listen.  Any ideas on how to fix this, o...
  • Molson
  • Casual Listener
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes