Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78868 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
58172 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195435 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28951 Views
44 replies
4 likes
Recent is het adres van ons Family Plan gewijzigd. Echter, nu is mijn Premium account omgezet naar Free, daar het adres niet meer klopte. Het nieuwe adres is echter nog steeds van toepassing, dus ik weet niet hoe ik dit aanpas en weer kan aansluiten ...
Recent is het adres van ons Family Plan gewijzigd. Echter, nu is mijn Premium account omgezet naar Free, daar het adres niet meer klopte. Het nieuwe adres is echter nog steeds van toepassing, dus i...
Moderator
474 Views
1 replies
0 likes
Hi! How are you doing?I'm admin in my family plan and I'm kinda frustrated with the date of payment for my monthly statements so I wanna cancel the plan, wait a few days and pay it again with my family. My concern is: if I cancel and then subscribe b...
Hi! How are you doing? I'm admin in my family plan and I'm kinda frustrated with the date of payment for my monthly statements so I wanna cancel the plan, wait a few days and pay it again with my family...
Moderator
426 Views
3 replies
0 likes
PlanPremiumCountryHolland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI found out that the address was not correct for our account so I changed it to our actual ...
...ack on? I am just getting notices that they are thrown off and they are getting notices that they cannot be part of it for 12 months even though im paying family account fees. This is ridiculous. I n...
Spotify Star
576 Views
1 replies
0 likes
I purchased Duo Premium and invited my wife to join, which she did successfully. However, Spotify will not allow her to listen to audiobooks (lock symbol on Play button), play ad-free music, or choose a shuffle preference. She has checked that status...
I purchased Duo Premium and invited my wife to join, which she did successfully. However, Spotify will not allow her to listen to audiobooks (lock symbol on Play button), play ad-free music, or choos...
Visitor
432 Views
4 replies
0 likes
PlanPremium family Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: my mom has the family plan for all of us siblings but she is looking at canceling. How do I switch to a single premium plan but keep all my music and rec...
Plan Premium family Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: my mom has the family plan for all of us siblings but she is looking at c...
Spotify Star
254 Views
1 replies
0 likes
My family plan got cancelled for a couple months so I had been paying for my own premium with a friend through the duo plan. I want to rejoin my family plan but it won't allow me. It is already being paid for and I live in the same household as all o...
My family plan got cancelled for a couple months so I had been paying for my own premium with a friend through the duo plan. I want to rejoin my family plan but it won't allow me. It is already b...
Spotify Star
250 Views
1 replies
0 likes
I cannot add my wife and daughter to my family package because it does not accept the address, why?
I cannot add my wife and daughter to my family package because it does not accept the address, why?
Moderator
409 Views
4 replies
2 likes
The description of the Premium Family plan says it covers up to 6 PREMIUM accounts but the Basic Family says it covers up to 6 BASIC accounts. However, there is no description of the difference between a basic and a premium account. The only differen...
The description of the Premium Family plan says it covers up to 6 PREMIUM accounts but the Basic Family says it covers up to 6 BASIC accounts. However, there is no description of the difference b...
Newbie
38419 Views
33 replies
0 likes
My wife runs the show so wants to become the family plan manager. How do I change her profile to become the plan manager and me to plan member?
My wife runs the show so wants to become the family plan manager. How do I change her profile to become the plan manager and me to plan member?
Spotify Star
294 Views
1 replies
0 likes
Trying to join as a member of a family plan from the manager of a duo, but I keep receiving an error whenever I attempt to verify the address. No further information is provided with the error, just to try again.
Trying to join as a member of a family plan from the manager of a duo, but I keep receiving an error whenever I attempt to verify the address. No further information is provided with the error, j...
Spotify Star
295 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDevicevarious androidsOperating System My Question or IssueMy children have been kicked off my family account because they didn't verify their address within a 7 day period of having received an email. Now being told they c...
Plan Premium Country Australia Device various androids Operating System My Question or Issue My children have been kicked off my family account because they didn't v...
Moderator
291 Views
1 replies
0 likes
If we already have two individual premium plans and want to upgrade to a family premium will the family members who already have plans lose their wrapped lists when joining the family plan?
If we already have two individual premium plans and want to upgrade to a family premium will the family members who already have plans lose their wrapped lists when joining the family plan?
Spotify Star
224 Views
1 replies
0 likes
Have been on said family plan for 3 years moved to America about a year ish ago and woke up and I’m kicked out and they can’t invite me back
Have been on said family plan for 3 years moved to America about a year ish ago and woke up and I’m kicked out and they can’t invite me back
Newbie
1794 Views
4 replies
1 likes
PlanPremium familyCountryUSADevice( MacBook Pro mid 2015Operating SystemmacOS Monterey 12.7.4 My Question or IssueThere is no option to add or remove a family member when I go to "manage members"
Plan Premium family Country USA Device ( MacBook Pro mid 2015 Operating System macOS Monterey 12.7.4 My Question or Issue There is no option to add or remove a family member when I g...
Spotify Star
714 Views
1 replies
0 likes
PremiumCountryNorwayDeviceLaptopOperating System(Windows 10,etc.) My Question or IssueHey, i changed my email on spotify, ichanged it because it will not open but suddenly i lost my famly premium. how can i get my fam premium back
Premium Country Norway Device Laptop Operating System (Windows 10,etc.) My Question or Issue Hey, i changed my email on spotify, ichanged it because it will not open but suddenly i lo...
Moderator
263 Views
1 replies
0 likes
I created a family plan of which I am the plan manager and browsed the audio books as keen to use this feature however every titled showed locked and required me to purchase the title in order to listen. I have checked this on my android mobile devic...
I created a family plan of which I am the plan manager and browsed the audio books as keen to use this feature however every titled showed locked and required me to purchase the title in order to l...
Visitor
1039 Views
2 replies
0 likes
Hello everyone,I'd like to add someone to my family plan but when I open the "Manage Members" section the option to add someone does not show up. Could anyone give me a hand please? Thank you!
Hello everyone, I'd like to add someone to my family plan but when I open the "Manage Members" section the option to add someone does not show up. Could anyone give me a hand please? Thank you!
Moderator
3376 Views
7 replies
0 likes
PlanFamily premiumCountryCanadaDeviceN/aOperating SystemN/a My Question or IssueRoommates and I moved very recently. Thought I updated our plan address but didn't. One of them got the address verification email so I told the other roommates to expect...
Plan Family premium Country Canada Device N/a Operating System N/a My Question or Issue Roommates and I moved very recently. Thought I updated our plan address but didn't. One of t...
Newbie
367 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
267 Views
1 replies
0 likes
We have multiple users with individual accounts and we are looking to go to a family plan. Will each member keep their own playlists and receive their own Spotify Wrapped at the end of the year?
We have multiple users with individual accounts and we are looking to go to a family plan. Will each member keep their own playlists and receive their own Spotify Wrapped at the end of the year?
Casual Listener
7599 Views
10 replies
0 likes
