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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134484 Views
  • 32 replies
  • 8 likes
  • 134484 Views
  • 32 replies
  • 8 likes

Superuser Contribution nao consigo adicionar meu filho no plano premium!

tenho plano premium, mas nao consigo adicionar meu filho no plano, quando eu mando o convite no app dele nao fica premium!

  • Visitor
  • tenho plano premium, mas nao consigo adicionar meu filho no plano, quando eu mando o convite no app dele nao fica premium!
  • Lyubka
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Join Premium Family Account

Dear all, I just join my girlfriend at her home, and when she tries to send me the invitation to join her family account, it says « Error 404 » and I can’t reach the web page to join her account, whilst I have my own Premium Account right now.Can you...

  • Visitor
  • Dear all,   I just join my girlfriend at her home, and when she tries to send me the invitation to join her family account, it says « Error 404 » and I can’t reach the web page to join her a...
  • Dian
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Denúncia incorreta, como cancelar a denúncia !

Como faço para cancelar uma denuncia incorreta ? None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Op...

  • Visitor
  • Como faço para cancelar uma denuncia incorreta ? None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country ...
  • Dian
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 1 replies
  • 0 likes

Resend family Invite

Hi, Where can you resend a invite from. one of my family members has changed phone and i need to resend the link to join the again but i can only see invite new member and remove old member. Thanks

  • Visitor
  • Hi, Where can you resend a invite from. one of my family members has changed phone and i need to resend the link to join the again but i can only see invite new member and remove old member. T...
  • Maxim
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 333 Views
  • 1 replies
  • 0 likes

Issues With Joining Spotify Family Account Even When Living Together

My boyfriend moved in with me (he also moved to my country) and he wants to join my Spotify Family Account (now he uses a different product), but even though he has the same address as me in his profile and uses the payment method issued in the count...

  • Casual Listener
  • My boyfriend moved in with me (he also moved to my country) and he wants to join my Spotify Family Account (now he uses a different product), but even though he has the same address as me in his p...
  • Maxim
  • Spotify Star
  • 370 Views
  • 7 replies
  • 0 likes
  • 370 Views
  • 7 replies
  • 0 likes

Superuser Contribution Family plan - tellsmy son he is at a different address to me when he is not

PlanFamilyCountryUkDeviceSamsungOperating SystemAndroid My Question or IssueRepeatedly get the error that my son seems to be logging in from a different country when we are actually together at our home address. We don't have a vpn on or anything

  • Visitor
  • Plan Family Country Uk Device Samsung Operating System Android   My Question or Issue Repeatedly get the error that my son seems to be logging in from a different country when we a...
  • Joan
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 147 Views
  • 1 replies
  • 0 likes

I want to quit a family plan

I had an individual plan, then i joined a family plan. I now want to get back to my individual plan without losing my own data and my playlists.

  • Newbie
  • I had an individual plan, then i joined a family plan. I now want to get back to my individual plan without losing my own data and my playlists.
  • AdamDam
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Why can't my family use the premium features?

I send the link for them to join. They say they receive it, but they are just prompted to start their own account, which they did. Then nothing, they are just getting the free features with ads. What's the point of the Premium-Family if they can't en...

  • Visitor
  • ...hat's the point of the Premium-Family if they can't enjoy the same features, which is the ONLY reason why I signed up for it in the first place. MY account shows they are sharing my account, but they d...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mando una invitación a mi hijo para vincular a la cuánta familiar

A mi hijo le mandé una invitación del plan familiar pero le sale que su cuenta está ya vinculada a esa cuánta y no deja que el pueda unirse a la cuánta

  • Visitor
  • A mi hijo le mandé una invitación del plan familiar pero le sale que su cuenta está ya vinculada a esa cuánta y no deja que el pueda unirse a la cuánta
  • MihailY
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou

ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou play, a musica para lá para ela.

  • Visitor
  • ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou play, a musica para lá para ela.
  • Yordan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Add kids acct to roku spotify?

Is it possible to access/add a spotify kids account to the roku version of spotify? I can't find the spotify kids app on roku. PlanPremium FamilyCountryUSADeviceroku

  • Visitor
  • Is it possible to access/add a spotify kids account to the roku version of spotify? I can't find the spotify kids app on roku.   Plan Premium Family Country USA Device roku
  • Cbatl
  • Visitor
  • 1463 Views
  • 2 replies
  • 3 likes
  • Premium for Family
  • 1463 Views
  • 2 replies
  • 3 likes

Superuser Contribution Link to family do not work

My brother is tying to share his familyaccount but when I click on the link is says “this page does not exist”. can you help me? /Camilla

  • Visitor
  • My brother is tying to share his familyaccount but when I click on the link is says “this page does not exist”.   can you help me?   /Camilla
  • Novy
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Premium Paused due to expire credit card

Spotify is telling me that my FAMILY premium is paused due to expired cc. I went in and added a new payment type. That didn't seem to do anything as it still told me that I needed to upgrade. So paid for a premium plan with the new CC and now it is a...

  • Visitor
  • Spotify is telling me that my FAMILY premium is paused due to expired cc. I went in and added a new payment type. That didn't seem to do anything as it still told me that I needed to upgrade. So p...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 1 likes
  • 158 Views
  • 1 replies
  • 1 likes

i cant log in on my laptop

its saying i need spotify premium but im on a premium family plan

  • Newbie
  • its saying i need spotify premium but im on a premium family plan
  • MustangM
  • Casual Listener
  • 382 Views
  • 7 replies
  • 0 likes
  • 382 Views
  • 7 replies
  • 0 likes

Superuser Contribution Family member can't add himself, something went wrong error message appears

I've created a family plan and one of the members can't add himself. The address is exactly the same and still we get a "something went wrong" error

  • Casual Listener
  • I've created a family plan and one of the members can't add himself. The address is exactly the same and still we get a "something went wrong" error
  • gijsvanheemstra
  • Regular
  • 514 Views
  • 10 replies
  • 0 likes
  • 514 Views
  • 10 replies
  • 0 likes

Can I invite people to my family plan from different regions?

I am in turkey now but my family lives in another region. I want to get spotify family plan and invite them to my family. Will they able to join my family plan and use spotify premium futures?

  • Visitor
  • I am in turkey now but my family lives in another region. I want to get spotify family plan and invite them to my family. Will they able to join my family plan and use spotify premium futures?
  • AdamDam
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

transform account

we sepperatet after a very long relationship.We had a family pro account together ...i want my profile of that fam account sepperatet !Is this possible ???Can i have a new billing adress ?can i keep my playlists and my likelist ???

  • Casual Listener
  • we sepperatet after a very long relationship. We had a family pro account together ... i want my profile of that fam account sepperatet ! Is this possible ??? Can i have a new billing adress ? c...
  • KatesHere
  • Community Legend
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes