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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119583 Views
  • 32 replies
  • 8 likes
  • 119583 Views
  • 32 replies
  • 8 likes

Superuser Contribution I have an account I've paid to continue my premium status and still don't have access to my music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 100 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify playing from one account on other family member's device

We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile that her phone is logged into, and this happens when she...

  • Casual Listener
  • We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile t...
  • MelWilde
  • Casual Listener
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logging in with new phone.

My husband purchased a new phone and needs to download the app. No one remembers the login and I don't want to have 6 of us, log out and login with a new password.

  • Visitor
  • My husband purchased a new phone and needs to download the app. No one remembers the login and I don't want to have 6 of us, log out and login with a new password.
  • Vasil
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family address not found

When I open the email I’ve got to join the family and I enter the address it says that it is not found. What should I do ?

  • Visitor
  • When I open the email I’ve got to join the family and I enter the address it says that it is not found. What should I do ?
  • MihailY
  • Moderator
  • 180 Views
  • 1 replies
  • 1 likes
  • 180 Views
  • 1 replies
  • 1 likes

Superuser Contribution New shared playlist is not in my library

PlánPojistnéZeměČeská republika přístrojXiaomi 12Operační systémAndroid 13 Můj dotaz nebo problémDobrý den, vytvořil jsem nový playlist na Spotify a sdílím ho. Všichni ostatní v něm mají ten seznam skladeb normálně na svém profilu a ve své knihovně, ...

  • Casual Listener
  • Plán Pojistné Země Česká republika  přístroj Xiaomi 12 Operační systém Android 13   Můj dotaz nebo problém Dobrý den, vytvořil jsem nový playlist na Spotify a sdílím ho. Všichni ...
  • Eliska12
  • Casual Listener
  • 195 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 195 Views
  • 4 replies
  • 0 likes

Me han cobrado dos veces

El día miércoles 8 de febrero 2023, a las 02:45, se cobraron $5.220. Y el día siguiente, jueves 9 de febrero 2023, a las 11:18, volvieron a cobrar los $5.220, de mi Plan Dúo.

  • Visitor
  • El día miércoles 8 de febrero 2023, a las 02:45, se cobraron $5.220. Y el día siguiente, jueves 9 de febrero 2023, a las 11:18, volvieron a cobrar los $5.220, de mi Plan Dúo.
  • kaworu_bloodpaw
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change country with a prepaid Spotify Premium Family account

PlanPremiumCountryIndiaDeviceOnePlus 5TOperating SystemAndroid 10 My Question or IssueI have a 12 months Spotify Premium Family Plan. I plan to move to the US and will be staying there for atleast 6-8 months, whereas other family members will be here...

  • Casual Listener
  • Plan Premium Country India Device OnePlus 5T Operating System Android 10   My Question or Issue I have a 12 months Spotify Premium Family Plan. I plan to move to the US and will be s...
  • ravenous1967
  • Visitor
  • 968 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 968 Views
  • 3 replies
  • 0 likes

How to add family members to my premium family plan without a desktop compu

I only use my Samsung device and do not have a laptop or desktop computer, how do I send the "join family link" to my family members?

  • Visitor
  • I only use my Samsung device and do not have a laptop or desktop computer, how do I send the "join family link" to my family members?
  • kaworu_bloodpaw
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution como hago para ver los datos del titular de la cuenta? no se q mail puse

hace varios años cree mi cuenta, y puse otro mail como titular y me agrege con mi otro mail como miembro (ni idea porque se ve q no entendia mucho) desde ese momento estoy pagando el plan de 6 personas (mi flia) pero nunca les mande la invitacion par...

  • Visitor
  • hace varios años cree mi cuenta, y puse otro mail como titular y me agrege con mi otro mail como miembro (ni idea porque se ve q no entendia mucho) desde ese momento estoy pagando el plan de 6 person...
  • MihailY
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unirme a una cuenta familiar

Ya me agregaron a la cuenta familiar pero no estoy en el plan sigo apareciendo free

  • Visitor
  • Ya me agregaron a la cuenta familiar pero no estoy en el plan sigo apareciendo free
  • Joan
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola tengo pagando mi cuenta familiar y ahora me pasaron a una prueba grat

Tengo plan familiar premiun y la estoy pagando ahora me sale que estoy en una cuenta gratuita y no es la mía x q cada mes la pago y aparte me borraron mis archivos , me siento estafada x ustedes

  • Visitor
  • Tengo plan familiar premiun y la estoy pagando ahora me sale que estoy en una cuenta gratuita y no es la mía x q cada mes la pago y aparte me borraron mis archivos , me siento estafada x ustedes
  • Alex
  • Spotify Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Why can't I joint a Family Plan? After adding address - "Problem occurred".

I have a duo plan, but would like to join a family plan as we moved back to our family house. But always when I type the address and confirm it, it says that "A problem has occurred. Please try again later.". But it's been more than a month already.....

  • Visitor
  • I have a duo plan, but would like to join a family plan as we moved back to our family house. But always when I type the address and confirm it, it says that "A problem has occurred. Please try a...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching from one family plan to another

Plan: FamilyFree/Premium: PremiumCountry: Netherlands My Question or Issue:I want to switch from one family plan (which I was on with my flatmates) to another family plan (with my actual family). When I try to cancel my subscription, Spotify tells me...

  • Casual Listener
  • Plan: Family Free/Premium: Premium Country: Netherlands   My Question or Issue: I want to switch from one family plan (which I was on with my flatmates) to another family plan (with my a...
  • Maxim
  • Spotify Star
  • 14175 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 14175 Views
  • 11 replies
  • 0 likes

Superuser Contribution Alexa does not play song/artist any more, but only radio by artist (family)

Hi,a family account is linked to Alexa and when I tell Alexa to play a song by artist, it only plays the artist radio. Any idea how to fix this?Michael

  • Visitor
  • Hi, a family account is linked to Alexa and when I tell Alexa to play a song by artist, it only plays the artist radio. Any idea how to fix this? Michael
  • garryquo
  • Newbie
  • 2471 Views
  • 2 replies
  • 0 likes
  • 2471 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me hicieron cargo a mi cuenta y aun no me regresan el dinero ¿me lo regresa

Quise obtener el premiun pero me dijo que ya se había utilizado esa cuenta y despues me realizó el cobro de 20 pesos a cuenta

  • Visitor
  • Quise obtener el premiun pero me dijo que ya se había utilizado esa cuenta y despues me realizó el cobro de 20 pesos a cuenta
  • MihailY
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan - 4 users only 3 actually have premium feature

I'm paying for a family subscription plan but from 4 people, only 3 people can access the premium features. I have sent the link to 2 other members and after address verification they had access. My father however, also successfully verified the addr...

  • Newbie
  • I'm paying for a family subscription plan but from 4 people, only 3 people can access the premium features. I have sent the link to 2 other members and after address verification they had access. M...
  • Alex
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to join someone else's spotify family plan, but can't.

This person put in our adress correctly, and when I want to join them and put in the exact same adress, spotify can not find it.

  • Visitor
  • This person put in our adress correctly, and when I want to join them and put in the exact same adress, spotify can not find it.
  • Alex
  • Spotify Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Gift Card

PlanFamily PremiumCountryCanada My Question or IssueI am trying to understand why as a subscriber for many years I am not able to use a gift card that was given to me for Christmas.Reviewing the terms and conditions after unsuccessfully trying to add...

  • Newbie
  • Plan Family Premium Country Canada   My Question or Issue I am trying to understand why as a subscriber for many years I am not able to use a gift card that was given to me for Christmas....
  • 132 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 0 replies
  • 0 likes