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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131627 Views
  • 32 replies
  • 8 likes
  • 131627 Views
  • 32 replies
  • 8 likes

Quando será o upgrade?

Quanto demora para a conta livre ser contemplada para premium? Paguei há um dia no cartão de crédito. Pagamento já liberado.

  • Newbie
  • Quanto demora para a conta livre ser contemplada para premium? Paguei há um dia no cartão de crédito. Pagamento já liberado.
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

bei mir wurde zwei mal abgebucht

hallo , ich habe eine frage warum bei meinem account zwei mal abgebucht wird obwohl ich nur spotify family habe ? vllt kann mir jemand helfen

  • Newbie
  • hallo ,   ich habe eine frage warum bei meinem account zwei mal abgebucht wird obwohl ich nur spotify family habe ?   vllt kann mir jemand helfen  
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema con cuenta spotify plan familiar premium

Mi cuenta "premium" no me permite quitar el aleatorio en las canciones y solo me deja cambiar de cancion un numero determinado de veces, con la respuesta: "haz decubierto una funcion premium"pero sou premium!!!

  • Newbie
  • Mi cuenta "premium" no me permite quitar el aleatorio en las canciones y solo me deja cambiar de cancion un numero determinado de veces, con la respuesta: "haz decubierto una funcion premium" pero s...
  • Yorqui
  • Newbie
  • 579 Views
  • 2 replies
  • 0 likes
  • 579 Views
  • 2 replies
  • 0 likes

Solved!! Passadas limitadas

Boa noite,Adquiri o plano familiar e consigo baixar as playlists e ouvir offline, entretanto ainda há limites para "pular" as músicas e quando tento passar aparece uma mensagem falando que é um benefício premium e que eu deveria adquiri-lo para que a...

  • Casual Listener
  • Boa noite, Adquiri o plano familiar e consigo baixar as playlists e ouvir offline, entretanto ainda há limites para "pular" as músicas e quando tento passar aparece uma mensagem falando que é um ben...
  • Bittencourt
  • Spotify Star
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

Hauptmitglied von Premium Family

Wenn ich mich einlogge, erscheint immer, wenden Sie sich an das Hauptmitglied.Aber das bin ich selbst. Wie komme ich an die Daten?

  • Newbie
  • Wenn ich mich einlogge, erscheint immer, wenden Sie sich an das Hauptmitglied. Aber das bin ich selbst. Wie komme ich an die Daten?  
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Can't See My All Family Members

Hello to everyone.Today tree of my family members told ne that their accounts gone free version of Spotify.I checked it on my account page but there was only two of member slots were there.Why is this happening, can you tell me what I need to do?I al...

  • Casual Listener
  • Hello to everyone. Today tree of my family members told ne that their accounts gone free version of Spotify. I checked it on my account page but there was only two of member slots were there. W...
  • snmzyiit
  • Casual Listener
  • 433 Views
  • 1 replies
  • 1 likes
  • 433 Views
  • 1 replies
  • 1 likes

Superuser Contribution New to Spotify Premium. Do my kids have to create new playlists?

I have switched to spotify premium and my kids are happy to have their own account, but upset that they have to make all new playlists. All I can figure out is how to follow their old lists from our main account but they can't edit them. Is there a w...

  • Newbie
  • I have switched to spotify premium and my kids are happy to have their own account, but upset that they have to make all new playlists.  All I can figure out is how to follow their old lists fro...
  • MonicaM_Bogota
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Validation failed even if I entered the same address

We're getting fed up after trying to fill in the address over and over again. We have entered exactly the same address, I dont understand why is the validation still failed.

  • Casual Listener
  • We're getting fed up after trying to fill in the address over and over again. We have entered exactly the same address, I dont understand why is the validation still failed.
  • MonicaM_Bogota
  • Roadie
  • 377 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium family question

hello guys my dad has a premium for family. but my parents are devorsed. and i'm official registered at my mom's. so i my official adres is difrent than my dad's premium adres. but were still family so my question is. if i would use my dad's adres wo...

  • Newbie
  • hello guys   my dad has a premium for family. but my parents are devorsed. and i'm official registered at my mom's. so i my official adres is difrent than my dad's premium adres....
  • MonicaM_Bogota
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution PLAN FAMILIAR - NO SE PUEDEN CONECTAR

Hola, mi esposo y mi hermano que viven en mi misma casa fuero eliminados de mi plan familiar. Es obvio que compartimos la misma casa por lo que no entiendo no pudieron confirmar su residencia.Cómo se puede recuperar esto para ellos?

  • Newbie
  • Hola, mi esposo y mi hermano que viven en mi misma casa fuero eliminados de mi plan familiar. Es obvio que compartimos la misma casa por lo que no entiendo no pudieron confirmar su residencia. Cómo ...
  • MonicaM_Bogota
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Fui excluído do plano familiar de minha esposa.

Pela segunda vez minha tive problemas com a conta familiar, no começo do ano minha mulher que foi excluida do plano, Agora fui eu. O que ocorre, pois moramos no mesmo endereço mas sempre um dos dois é retiradao do plano.

  • Casual Listener
  • Pela segunda vez minha tive problemas com a conta familiar, no começo do ano minha mulher que foi excluida do plano, Agora fui eu. O que ocorre, pois moramos no mesmo endereço mas sempre um dos dois ...
  • Bittencourt
  • Spotify Star
  • 406 Views
  • 3 replies
  • 0 likes
  • 406 Views
  • 3 replies
  • 0 likes

Superuser Contribution Invitation mail to family members are not being received

I have invited my partner to my family premium account, but the mail is not being received by him. I have resend the invitation mutiple times. Both to his gmail and live account. please Help!

  • Newbie
  • I have invited my partner to my family premium account, but the mail is not being received by him. I have resend the invitation mutiple times. Both to his gmail and live account.   please Help!
  • MaryS
  • Roadie
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Family Members keep getting "evicted" from Premium.

I upgraded my Daughters Account to Family and then we added myself, my Wife and my other Daughter to Family Premium. Twice already, my wife and I have been "evicted" because our Address could not be verified. The first time we simply reinvited the tw...

  • Newbie
  • I upgraded my Daughters Account to Family and then we added myself, my Wife and my other Daughter to Family Premium. Twice already, my wife and I have been "evicted" because our Address could not b...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Öğrenci

Öğrenci pakedini almak istedim önce kimliğimi yolladım kabul etmediniz ki mezun olunca kimlikleri elimizden alıyorlar. Ders programını yolladım gene kabul etmediniz. E devletten öğrenci belgemi buldum yolladım gene kabul etmediniz. Pakedinize üye olm...

  • Newbie
  • Öğrenci pakedini almak istedim önce kimliğimi yolladım kabul etmediniz ki mezun olunca kimlikleri elimizden alıyorlar. Ders programını yolladım gene kabul etmediniz. E devletten öğrenci belgemi buldu...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Superuser Contribution Paying for a family service i cant use

I need help. Ive been paying for tge premium family service for months and stil havent figured out how to add accountsw. i sent invites to both my husband and my daughter, and nothing works. At this point im ready to give up

  • Newbie
  • I need help. Ive been paying for tge premium family service for months and stil havent figured out how to add accountsw. i sent invites to both my husband and my daughter, and nothing works. At t...
  • MaryS
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

I can't set a payment method

I've tried foro around 4 cards (between debit andas credit) and none of them seem to work. An error message is displayed everything.

  • Newbie
  • I've tried foro around 4 cards (between debit andas credit) and none of them seem to work. An error message is displayed everything.
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Spotify Family with Facebook

Hi, I would like to ask, how to register Spotify Family with Facebook. I cannot find the information on the spotify and they keep say "at this moment, there is no support to change your subscription plan" Thank you,Yasmine

  • Newbie
  • Hi,   I would like to ask, how to register Spotify Family with Facebook. I cannot find the information on the spotify and they keep say "at this moment, there is no support to change your s...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium Family account problems

My cousin is listed in my family as active but when opening her spotify account its says shes free. We already reinstalled the app 3 times and logged in and out multiple times. I have also removed and invited her back 2 times. Can someone please help...

  • Casual Listener
  • My cousin is listed in my family as active but when opening her spotify account its says shes free. We already reinstalled the app 3 times and logged in and out multiple times. I have also removed a...
  • ZullyB
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution family premium & activated giftcard months

Hi,I'd like to upgrade to family premium, but I have 11 months of giftcard time still left (premium expires in 1/7/2018), I obviously don't want to pay twice and couldn't find the answer, so I'd like to know what happens to the remaining already paid...

  • Casual Listener
  • Hi, I'd like to upgrade to family premium, but I have 11 months of giftcard time still left (premium expires in 1/7/2018), I obviously don't want to pay twice and couldn't find the answer, so I'd l...
  • maiayea
  • Newbie
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes