Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73326 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
89473 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
71345 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
204105 Views
265 replies
34 likes
Hi there, I have been invited as a family member. Upon invitation accept the webpage let me create a regular free account. I tried to put the code under einlösen but it is not accepted. What do I need to do now? thanks
Hi there, I have been invited as a family member. Upon invitation accept the webpage let me create a regular free account. I tried to put the code under einlösen but it is not accepted....
Roadie
353 Views
1 replies
0 likes
Hi, I've recently created my family group. Thing is, with my account (stillpoch) I entered my wife's name... I don't really mind who the admin is, but my user now has the same name (again, personal name, not user) as my wife within the group. Can I c...
Hi, I've recently created my family group. Thing is, with my account (stillpoch) I entered my wife's name... I don't really mind who the admin is, but my user now has the same name (again, p...
Newbie
924 Views
9 replies
4 likes
Is it ok if I am purchasing the premium family plan and share it with my family members but I am studying overseas?
Is it ok if I am purchasing the premium family plan and share it with my family members but I am studying overseas?
Spotify Star
257 Views
1 replies
0 likes
Hi! I am experiencing an issue when I try to add or remove a member under my family plan through Spotify web portal. All I keep having is this message: Oops! Something went wrong, please try again.Anybody has an idea on how to fix this? Thanks for yo...
Hi! I am experiencing an issue when I try to add or remove a member under my family plan through Spotify web portal. All I keep having is this message: Oops! S...
Casual Listener
622 Views
4 replies
0 likes
When I send them the link it says spotify couldn't verify that we live in the same adress but we're living in the same house. Can you help me solve this problem ?
When I send them the link it says spotify couldn't verify that we live in the same adress but we're living in the same house. Can you help me solve this problem ?
Newbie
527 Views
2 replies
0 likes
Himy family member who was approved and he also logged in succesfully., has always a normal account in the app who ask him to become a premium member? Can somebody help me? I speak also german or italian or french. Thank you guys..
Hi my family member who was approved and he also logged in succesfully., has always a normal account in the app who ask him to become a premium member? Can somebody help me? I speak also german or i...
Community Legend
326 Views
1 replies
0 likes
My daughter joined my spotify family plan but is unable to add or remove songs from her playlists. What can I do?
My daughter joined my spotify family plan but is unable to add or remove songs from her playlists. What can I do?
Community Legend
249 Views
1 replies
0 likes
So am I right in reading this answer as: Up to 18 devices (3 devices per account - max. 6 accounts)?
So am I right in reading this answer as: Up to 18 devices (3 devices per account - max. 6 accounts)?
Roadie
274 Views
1 replies
0 likes
Tengo problemas con mi suscripcion premium. El detalle esta en que cambie mi tarjeta ya que la tarjeta anterior que tenia no pudo procesarse el pago, se hizo el cambio de tarjeta y pudo procesarse el pago. Sin embargo, al mandar la invitacion con el ...
Tengo problemas con mi suscripcion premium. El detalle esta en que cambie mi tarjeta ya que la tarjeta anterior que tenia no pudo procesarse el pago, se hizo el cambio de tarjeta y pudo procesarse el...
Not applicable
4547 Views
3 replies
0 likes
When i try to add users to the family subscription, i send an invite with e-mail and press send. Then the user i send to never recieves the invite. Yes i have tried different adresses and checked for correct spelling.
When i try to add users to the family subscription, i send an invite with e-mail and press send. Then the user i send to never recieves the invite. Yes i have tried different adresses and checked f...
160 Views
0 replies
0 likes
I have send an invite to my brother but it keeps saying that it have Said that for 10 days now. Can anyone help
I have send an invite to my brother but it keeps saying that it have Said that for 10 days now. Can anyone help
Casual Listener
1599 Views
5 replies
0 likes
"My Brother signed me as a family member and I was sent a link with code:I accepted invitation and there was no place to enter code. Spotify made me create an individual account but then no place to put invite code. Now I am stuck in a " free" accoun...
"My Brother signed me as a family member and I was sent a link with code:I accepted invitation and there was no place to enter code. Spotify made me create an individual account but then no p...
Spotify
597 Views
3 replies
0 likes
Few days ago I received a message from Spotify that I needed to confirm my husband's address because they couldn't be sure that we live together.But we do live in the same address, we also moved to a new house these days.I created my account on Spoti...
Few days ago I received a message from Spotify that I needed to confirm my husband's address because they couldn't be sure that we live together. But we do live in the same address, we also moved to...
Spotify
652 Views
3 replies
0 likes
My flatmate wanted to invite me to the Sportify Family account. However, I don't receive the email. It's the correct email and we still have places in the Sportify Family. But she tried it for so many times now, and I still haven't received the email...
My flatmate wanted to invite me to the Sportify Family account. However, I don't receive the email. It's the correct email and we still have places in the Sportify Family. But she tried it for so m...
Community Legend
240 Views
1 replies
0 likes
No puedo verificar la dirección, mandé solucitud a mis papás, y Spotify me dice que no coincide la dirección, y para agrandar el problema, no puedo ver en ninguna la dirección que registré al momenro de suscribirme.
No puedo verificar la dirección, mandé solucitud a mis papás, y Spotify me dice que no coincide la dirección, y para agrandar el problema, no puedo ver en ninguna la dirección que registré al momenro...
Casual Listener
1141 Views
7 replies
1 likes
Hallo,mein Bruder wurde heute ohne Grund aus unserem Familienabo entfernt. Leider kann ich keinen Einladungscode generieren um ihn wieder einzuladen. Es wäre toll wenn mir jemand schnellstmöglich helfen könnte. Vielen Dank Hi,my brother was kicked ou...
...elfen könnte. Vielen Dank Hi, my brother was kicked out of our family abo without any reason. I can't generate an new invitation link. It would be great if someone can help me. &n...
Newbie
1858 Views
10 replies
0 likes
hello, i dont know how i did that, but i tried to create a family account and i haven't administration, so i can't add more people and unsubscribe my account, can you help me please?!
hello, i dont know how i did that, but i tried to create a family account and i haven't administration, so i can't add more people and unsubscribe my account, can you help me please?!
Regular
587 Views
7 replies
0 likes
One of my roommate moved out from the building, and a new one moved in. I've removed the "old" roommate" and invited the new. Sadly he can't be accepted, even though we have tried several email. Any ideas why?
One of my roommate moved out from the building, and a new one moved in. I've removed the "old" roommate" and invited the new. Sadly he can't be accepted, even though we have tried several e...
165 Views
0 replies
0 likes
Hi!I just subscribe, because I received an invitation to "family".I choose a user name, but I'd like to change it. It seems to be not possible (i red other posts) and the indicated solution is to create a new account (and delete the old one).Now my q...
Hi! I just subscribe, because I received an invitation to "family". I choose a user name, but I'd like to change it. It seems to be not possible (i red other posts) and the indicated s...
Newbie
252 Views
1 replies
0 likes
I just joined Family, does that mean I have to cancel my own Premium subscription? Will I still be charged for premium, or does the "transition" happen automaticly?
I just joined Family, does that mean I have to cancel my own Premium subscription? Will I still be charged for premium, or does the "transition" happen automaticly?
Community Legend
752 Views
1 replies
0 likes
