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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77135 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94590 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77467 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208485 Views
267 replies
35 likes
Boa noite! Estou conectado com a minha conta vinculada ao Facebook. Porém estou tentando cadastrar minha esposa e não está sendo aceita devido ao meu CEP estar em branco.Como faço para colocar meu CEP?Obrigado!
Boa noite! Estou conectado com a minha conta vinculada ao Facebook. Porém estou tentando cadastrar minha esposa e não está sendo aceita devido ao meu CEP estar em branco. Como faço para col...
473 Views
0 replies
0 likes
i have two family members that got invite codes but system doesnt give them a redeem screen. How do I add them to account?
i have two family members that got invite codes but system doesnt give them a redeem screen. How do I add them to account?
Not applicable
219 Views
1 replies
0 likes
Hello, I receive the transaction confirmation per email but at the step where I had to add my address I have closed the window ok my mobile phone and now I don't know how to open it again and continue. Thank you! German version:Ich habe eine Transakt...
...eider habe ich versehentlich auf meinem Handy daa Fenster geschlossen und nun kann ich mit der Registrierung für family Premium nicht fortfahren. Wie bekomme ich das wieder gebacken? Vielen D...
Roadie
247 Views
1 replies
0 likes
I recently got a new card, and I am trying to change my payment information. I have tried several times and it keeps saying, "Error! Something went wrong!". I know my card isn't the problem. I have tried several different cards and keep getting the s...
I recently got a new card, and I am trying to change my payment information. I have tried several times and it keeps saying, "Error! Something went wrong!". I know my card isn't the problem. I have t...
Roadie
238 Views
1 replies
0 likes
I invited my husband to premium family and he showed me the email.Does he create a new account under his email address?Where does he put in the code he got in the email? When he tries to upgrade to premium they ask for a credit card. I'm (his wife) a...
I invited my husband to premium family and he showed me the email. Does he create a new account under his email address? Where does he put in the code he got in the email? When he tries to u...
Roadie
278 Views
1 replies
0 likes
I signed on to a premium account today but, when i went on to change my address, i realized i couldn't. Would it be possible to cancel that account free of charge and open a new one with the correct address? Or maybe, since i haven't used it yet, get...
I signed on to a premium account today but, when i went on to change my address, i realized i couldn't. Would it be possible to cancel that account free of charge and open a new one with the correct ...
209 Views
0 replies
0 likes
I upgraded to a family account a few months ago and was able to successfully add my sister to my account however since they've removed the function to send direct links it seems that the rest of my family I invite either 1) never receives the email o...
I upgraded to a family account a few months ago and was able to successfully add my sister to my account however since they've removed the function to send direct links it seems that the rest of my family...
Casual Listener
822 Views
5 replies
0 likes
Hello! I'm new to this so am wondering something. We have three members to our little family (one 7 yo,) and a few computers, laptops, TV and cell phones we'd want Spotify on. With a premium subscription, can we use it one more than one device? Or do...
Hello! I'm new to this so am wondering something. We have three members to our little family (one 7 yo,) and a few computers, laptops, TV and cell phones we'd want Spotify on. With a premium s...
Community Legend
5070 Views
1 replies
0 likes
Tengo contratado un Plan Familiar Premium, pero algunas de las invitaciones no llegan a los correos de mi familia. He tratado de reenviarlo varias veces y no funciona.
Tengo contratado un Plan Familiar Premium, pero algunas de las invitaciones no llegan a los correos de mi familia. He tratado de reenviarlo varias veces y no funciona.
Newbie
330 Views
1 replies
1 likes
How can I change the name my family account is under? It has the name of a user I added not my name
How can I change the name my family account is under? It has the name of a user I added not my name
Spotify Star
369 Views
1 replies
0 likes
Added my kids accounts to a new family account. How do we stop the payment plan for their original accounts now that we are supposed to have one payment?
Added my kids accounts to a new family account. How do we stop the payment plan for their original accounts now that we are supposed to have one payment?
Casual Listener
342 Views
2 replies
0 likes
Hallo liebe Spotifyer,HABE EIN PREMIUM aBO ÜBER iTUNES (12,99) und möchte gerne in das family-Abo für 14,99 wechseln ohne meine Playlists etc zu verlieren.Wie geht das? Hat da jemand Erfahrungen ?
Hallo liebe Spotifyer, HABE EIN PREMIUM aBO ÜBER iTUNES (12,99) und möchte gerne in das family-Abo für 14,99 wechseln ohne meine Playlists etc zu verlieren. Wie geht das? Hat da jemand Erfahrungen ?
Casual Listener
816 Views
2 replies
0 likes
Merhaba, Spotify premium alamıyorum, kart bilgilerini giriyorum, 3D Secure ekranından onaylıyorum ve onayladıktan sonra tekrar satın alma sayfasına yönlendiriyor. Bunu bir kaç kere denedim ve kartımdan her seferinde para çekilmiş. Ne yapmalıyım?
Merhaba, Spotify premium alamıyorum, kart bilgilerini giriyorum, 3D Secure ekranından onaylıyorum ve onayladıktan sonra tekrar satın alma sayfasına yönlendiriyor. Bunu bir kaç kere denedim ve ka...
Newbie
462 Views
4 replies
3 likes
Hi I added a member to my account (who resides at the same address i do) however they dont revieve the email invite. The account says that the invite is sent... how do i fix this as it defeats the point of having a family account. Thanks
...t defeats the point of having a family account. Thanks
195 Views
0 replies
0 likes
I was added to the premium for family. And few days after I was asked to update the address which I didn't update and I got kicked out from the premium account and moved to free account. again my friend sent me the invitation. After filling in the de...
I was added to the premium for family. And few days after I was asked to update the address which I didn't update and I got kicked out from the premium account and moved to free account. again my f...
Casual Listener
520 Views
3 replies
0 likes
Bonjour, Je viens d'envoyer via mon compte premium family une invitation à mon conjoint, il a bien reçu un code d'activation mais nous n'arrivons pas à le connecté car j'ai un message d'erreur (Pièce jointe).Merci de m'aider car nous souhaiterions pr...
Bonjour, Je viens d'envoyer via mon compte premium family une invitation à mon conjoint, il a bien reçu un code d'activation mais nous n'arrivons pas à le connecté car j'ai un message d...
Newbie
270 Views
1 replies
0 likes
I just got spotify family, the email "invitation" has been sent and recived by the other part.Wich password should the other account use?I usually use facebook to loggin, but the other account does not use facebook. Please respond ASAP!
I just got spotify family, the email "invitation" has been sent and recived by the other part. Wich password should the other account use? I usually use facebook to loggin, but the other account d...
Spotify Star
241 Views
1 replies
0 likes
Hola chicos necesito ayuda con mi cuenta de spotify ya que no puedo unirme al plan familiar premium. me envian la invitacion pero cuando completo el formulario me sale un franja roja en la parte superior indicandome que algo ha salido mal. ayuda por ...
Hola chicos necesito ayuda con mi cuenta de spotify ya que no puedo unirme al plan familiar premium. me envian la invitacion pero cuando completo el formulario me sale un franja roja en la parte supe...
183 Views
0 replies
0 likes
I just registered my account in premium for families but when i enter spotify on my phone i keep having a free account. I have already logged out twice and nothing changes.
I just registered my account in premium for families but when i enter spotify on my phone i keep having a free account. I have already logged out twice and nothing changes.
Newbie
190 Views
1 replies
0 likes
I have paid for Family Premium and have sent an invite to my mother's email, but she has not received an email. We've looked through the spam folder and trash, however no luck. Also I have tried sending the invitation multiple times, I have tried can...
I have paid for Family Premium and have sent an invite to my mother's email, but she has not received an email. We've looked through the spam folder and trash, however no luck. Also I have tried s...
194 Views
0 replies
0 likes
