Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78639 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57898 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195293 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28935 Views
44 replies
4 likes
How can the App be reinstalled on my Samsung TV. It is no longer visible
How can the App be reinstalled on my Samsung TV. It is no longer visible
Regular
494 Views
1 replies
0 likes
Hello,During my holidays my account was changed from regular premium to family.I realized today as I got notification of debit; checking my account I see a family member email adress I don t know. I have switched back to regular, deleted this member,...
Hello, During my holidays my account was changed from regular premium to family. I realized today as I got notification of debit; checking my account I see a family member email adress I don t k...
185 Views
0 replies
0 likes
Boa tarde. Meu pai possui o plano familiar (o qual eu, minha irmã e minha mãe estamos incluidos). Como de costume, vim passar uma pequena temporada no exterior (algo que já havia feito anteriormente e não tive problema algum quanto ao meu plano). No ...
Boa tarde. Meu pai possui o plano familiar (o qual eu, minha irmã e minha mãe estamos incluidos). Como de costume, vim passar uma pequena temporada no exterior (algo que já havia feito anter...
Spotify Star
287 Views
1 replies
0 likes
I have registered account in Poland and I was thinking about buying family plan and add my family in Poland. But there is a problem :I'm on a trip in China for some months. Will I will able to use account and will I be able to add my family in Poland...
I have registered account in Poland and I was thinking about buying family plan and add my family in Poland. But there is a problem :I'm on a trip in China for some months. Will I will able t...
Spotify Star
383 Views
1 replies
0 likes
How many devices can be use on one account with Family Premium ?
How many devices can be use on one account with Family Premium ?
Spotify Star
215 Views
1 replies
0 likes
I CANT PURCHASE SPOTIFY PREMIUM. I tried purchasing it for several times now but it always says I have insufficient credit even though I do have more than what is needed.
I CANT PURCHASE SPOTIFY PREMIUM. I tried purchasing it for several times now but it always says I have insufficient credit even though I do have more than what is needed.
Spotify Star
207 Views
1 replies
0 likes
I already wrote 3 mails to Spotify support but nobody answered yet so if no one will answer here I will definitely cancel my family subscription. I can not connect to my premium family account for three weeks now because Spotify says I'm not living i...
I already wrote 3 mails to Spotify support but nobody answered yet so if no one will answer here I will definitely cancel my family subscription. I can not connect to my premium family account for t...
Casual Listener
939 Views
4 replies
3 likes
Merhaba,Ben premium ögrenci üyeliği aktifleştirmek istiyordum , fakat kredi karti bilgilerimi girdikten sonra , ögrenci bilgilerim için resim gondermek istedigimde dosya gönder bölümü açılmadı , bunu iki kez denedim fakat yine dosya gönder butonu açı...
Merhaba, Ben premium ögrenci üyeliği aktifleştirmek istiyordum , fakat kredi karti bilgilerimi girdikten sonra , ögrenci bilgilerim için resim gondermek istedigimde dosya gönder bölümü açılmadı , bu...
221 Views
0 replies
0 likes
Hello, I recently received an email saying that my account email was changed. I didn't change it so I don't know what is going on. I know what they changed the email to, so is there a way to change my email back?
Hello, I recently received an email saying that my account email was changed. I didn't change it so I don't know what is going on. I know what they changed the email to, so is there a way to change m...
Regular
537 Views
1 replies
0 likes
El miembro de mi plan familiar me aparece como activo pero el spotify de mi familiar no funciona como premium ¿porqué?
El miembro de mi plan familiar me aparece como activo pero el spotify de mi familiar no funciona como premium ¿porqué?
276 Views
0 replies
0 likes
I am not able to add my son´s account to the Family Premium, eventhough I´m typing the same residence address I registered for my wife, my daughter and I.
I am not able to add my son´s account to the Family Premium, eventhough I´m typing the same residence address I registered for my wife, my daughter and I.
Spotify Star
526 Views
1 replies
0 likes
Hei!minulta veloitettiin opiskelija premiumin hinta jo, mutta en voi viedä tilausta loppuun sillä ammattikouluani ei löydy vaihtoehdoistani. Enkä opiskele peruskoulua.
Hei! minulta veloitettiin opiskelija premiumin hinta jo, mutta en voi viedä tilausta loppuun sillä ammattikouluani ei löydy vaihtoehdoistani. Enkä opiskele peruskoulua.
Newbie
391 Views
1 replies
0 likes
Hola, di de baja mi cuenta spotify para abrir otra , la anterior tenía plan familiar, ahora que quiero contratar el plan familiar con mi nueva cuenta al querer realizar mi pago me aparece que ups la tarjeta tiene un mal día ,,, ok ya cheque en el ban...
Hola, di de baja mi cuenta spotify para abrir otra , la anterior tenía plan familiar, ahora que quiero contratar el plan familiar con mi nueva cuenta al querer realizar mi pago me aparece que ...
Casual Listener
456 Views
4 replies
0 likes
Hi, I've been a Spotify premium members for years, with an account in my home country, Spain. Now, my wife and I are living temporarily for a few months in the US, and she would like to have her own Spotify too. So I changed my account to the Family ...
...ave her own Spotify too. So I changed my account to the Family plan, and invited her. Now, since she made her free account in the US, Spotify does not let her accept my invitation because both accounts a...
Spotify Star
408 Views
1 replies
1 likes
Hey everybody,I changed my accound from premium to family. Everything was good, I invited my family members and they were no problems to connect. But now I realize that I pay for both, 9,99€ for premium and also 14,99€ for family. And if I take a loo...
Hey everybody, I changed my accound from premium to family. Everything was good, I invited my family members and they were no problems to connect. But now I realize that I pay for both, 9...
Spotify Star
476 Views
5 replies
0 likes
Hi Spotify team, I think it's absolutely ridiculous that two of my family members have been kicked out of my Spotify Family. Now, even with a new invite, no matter how they attempt to write my house address, they're told they cannot be verified to be...
Hi Spotify team, I think it's absolutely ridiculous that two of my family members have been kicked out of my Spotify Family. Now, even with a new invite, no matter how they attempt to w...
Spotify Star
3572 Views
1 replies
2 likes
The Spotify is no longer accepting my credit card even though it still has credit, what do I do?
The Spotify is no longer accepting my credit card even though it still has credit, what do I do?
Moderator
361 Views
1 replies
0 likes
Hola buenas noches ya llevo dos meses contratando Spotify Premium Familiar pero mi familia no ah sido autorizado para usarlo, que porque no reside en mi hogar. Y son mis padres,mi sobrino y mi pareja.
Hola buenas noches ya llevo dos meses contratando Spotify Premium Familiar pero mi familia no ah sido autorizado para usarlo, que porque no reside en mi hogar. Y son mis padres,mi sobrino y ...
Moderator
702 Views
1 replies
0 likes
Caro Spotify,Eu e meu namorado começamos um plano Premium Family, mas na primeira semana que entrei com minha conta fui kikado do plano dizendo não ser do mesmo endereço como não conseguia entrar novamente decidi criar outra conta, passou alguns dias...
Caro Spotify, Eu e meu namorado começamos um plano Premium Family, mas na primeira semana que entrei com minha conta fui kikado do plano dizendo não ser do mesmo endereço como não conseguia entrar n...
Spotify Star
422 Views
1 replies
0 likes
Meu marido fez uma conta familiar premium, mas o spotify insiste em falar que meu endereço não é o mesmo! Como solucionar? Já cadastrei até outro e-mail r ele insiste em falar que não moro na mesma casa do meu marido!
Meu marido fez uma conta familiar premium, mas o spotify insiste em falar que meu endereço não é o mesmo! Como solucionar? Já cadastrei até outro e-mail r ele insiste em falar que não moro na mesma c...
Spotify Star
6571 Views
1 replies
0 likes
